HP 8500A Plus A910G MarketSplash removal

I have been using my 8500A for several months and in general I like it except for the excessive wait time after pressing the Power On button to ready to print. It is used on a wireless network and works fine.
This morning I upgraded the firmware to version LRP1FN1107AR. The upgrade went fine. Now I see that HP Marketsplash is displaying on the printer screen at all times when the printer is idle. I never had this problem before and want to stop Marketsplash from displaying. It prevents the power saver mode from operating on the printer.
I called HP support and as per usual I got an incompetent person who said it could not be removed (after having me wait several times while he consulted with others).
I tried uninstalling the software from the computer and re-installing but that did not help.
Anyone got a clue how to get MarketSplash off of the printer?
Thanks
John
Mesa, Arizona

John,
I think if you follow these steps it should help you with the results you want.
To fix your screen issue
1.From the front panel select set-up(wrench icon)
2.Select tools
3. Select screen saver
4. Turn the screen saver off.
To give your printer a faster start-up time
1. From the front panel select set-up(wrench icon)
2. Select preferences
3. Select power save mode
4. Select off
When this is selected to off and the printer is turned off some power will still be used, the printer when turned on will be able to print much faster. Hope this helps
I was an HP employee
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Hi A-BPlumber,
I would like to help you be able to send a fax from your mac without having to print it. Please ensure you are choosing the Fax driver next to the printer selection in the 'print' dialog box.
Please take a look at the following document to ensure you have all of the appropriate settings correct; Sending Faxes Using the Fax Utility - Mac OS X
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
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Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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Hp officejet pro 8500A plus

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I have this same problem:
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This question was solved.
View Solution.

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{Content Removed: Confidential information}
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This sounds quite promissing. Will test as soon as I get back into town. If this works, we really need to put this out on the net, as apparently I am not alone in experiencing this type fo problem. I have seen all kind of different replies, but this seems to be the most logical.
I must say that it is somewhat frustrating that the new diagnostic tool that is supposed to identify and fix the problem, did not do this automatically, as programatically it does not seem like a major task to identify an outdated installation, uninstall it, and install a more updated version.
Thanks for your reply, and I will report back on the results.
best regards, and thanks for the quick reply!
jabzi wrote:
Hello TainoTechy,
You'll have to uninstall the instances of the Officejet pro 8500 from Control Panel
just start typing Control Panel , which should open up the control panel window.
Click on Uninstall a Program , which is under "Programs" .
Locate for HP Officejet Pro 8500a " entries and uninstall them.
After all the programs related to HP Officejet Pro 8500a " are uninstall , you may restart the PC.
Download and install the software for the same by using the below link ...
Officejet 8500 software for Win 8
Regards,
Jabzi
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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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I work on behalf of HP
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Hi pulind,
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Hello wrussellfromny,
Thanks for using Apple Support Communities.
The following support article has steps for you to go through in order to resolve this issue of being unable to print from your iMac:
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http://support.apple.com/kb/TS3147
Take care,
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HP 8500A Plus A910G MarketSplash removal

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