HP 8500A plus printer. Jam message. Won't clear or reset.

Just opened box and setup. Had for a few months and health was bad. Now that Im able to set it up I get a message showing a paper jam right of the start. There is no paper in the printer to jam. Everything has been removed from printer from opening it up and setting up. I can't get the menu or nothing to show up on the screen. Really a NICE 4 TH of July. Family friends and can't scan pictures or print them out. I have done all the resets and plugged power cord in to main outlets. I can't believe this. Seems there is a major problem with HP printers and with this model. My Friend has the same issue. Anyone got any ideas. I have no receipt. Plus this had never been registered yet. I got this as a replacement a long with a computer after my place was hit by lighting. I soon went into the hospital due to health issues and a Knee replacement. So those that are wondering why it was a bit setting this up. I have bought HP Printers, notebooks, and desktops for years. 3 printers before this one in 5 years. I think HP has just made my mind up on what I will be doing next. Frustrated , Shepbird

Sorry for your trouble. Try the steps in this link.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02142414&tmp_task=solveCategory&lc=en&dlc=en&cc...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

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8500A Plus prints two sided. Each side prints to edge so neither will align with each other

What setting could I be overlooking?
I have a 8500A Plus with the Two-sided Printing Accessory installed. I'm using it as a wireless printer from a Macbook Pro, using ADOBE Acrobat 9, both 100% and fit to page have an alignment issue.
I want to print a two sided document, one page per side, orientation landscape, both sides same size, align on both sides center (or at least align back-to-back). But whatever I try, it gets printed "binding top" which renders the header on one side back-to-back with the footer on the other side.
This is important to my production as a graphic designer. Please help.

Hi @Psyclist,
Welcome to the HP Forums!
I see that your paper is getting stuck in you ADF when using the Duplex Scanning Mode, on your HP Officejet 8500A Plus printer. I am happy to help!
The best guide, I was able to find during my searching, is this guide, When Using the Automatic Document Feeder, an 'Original Jam: Clear jam, and then press OK' Message Di....
I would try following that through, and please let me know what happens!
RnRMusicMan
I work on behalf of HP
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My Hp 8500a plus printer keeps saying it is offline and will not print. Was printing now stopped.

I have an HP 8500a plus printer. Lately, when I go to print from Macbook or iPad, it tells me the printer is offline. My printer says it is connected to my wifi but will not print. Printer firmware is up to date. I have changed nothing, and now it will not print. Very frustrated and tired of spending all of this time trying to fix the printer just to print. This is my second HP printer this month and it works sometimes and doesn't work sometimes.
Am I missing something? I don't understand how it can print one day and not the next.

Try this if it is an Airprint Printer.
1. Turn the router, iPad and printer off
2. Turn on the router and then wait 30 seconds
3. Turn on printer and then wait 30 seconds
4. Turn on your iPad and test print.

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

8500A Plus - Printing 1 page but 1/3 of it on 3 pages - ALL THE TIME!

Hey All -
Picked up an 8500A Plus printer and having some serious issues with it.
1. When I try to print anything - 1 page or 100 pages very very often (like 85% of the time) it will print 1 page over 3 pages of paper - or 2 pages of paper. It just divides it up and prints the 1 page over multiple pages - right to the edge as if there is a feeder problem (like it took 2 pages by mistake 4" apart) - but it didn't - it takes one - prints 1/2 or 1/3 the page - takes another prints the next 1/2 or 1/3 and so on. The ONLY way to solve it is to turn it off - then back on. Then it works for 1 or 2 print jobs if done immediately - if it sits it will not do any correctly - the longer it sits (like 1 hour) the more it does it. Turn it off then back on and I am good for a bit.
2. I select scan to computer - and it will the 1st time about 80% of the time - but the second time? NEVER - It says can't make a connection - even though 10 seconds ago it just did.......turn off - then back on and it works for 1 turn.......then turn off and turn on blah blah blah.
Will be returned if this can't be addressed - a complete waste of time.

Did you return your printer or were you able to fix the issue. I just purchased this printer and it worked fine for two days, then suddenly began printer various parts of page 1 onto two or three pieces of paper.

Officejet 8500A Plus prints purple and brown instead of red and orange

Officejet 8500A Plus prints purple and brown instead of red and orange on diagnostic page after cleaning printheads all three times. I have repalced the cartridges and checked the lind feed. I have used HP cartridges not refills.

Welcome to the forums GuidoB!
I read about the issues you have been having with your printheads and would like to help. I would suggest for you to troubleshoot by using the steps in the guide below. I hope this helps!
Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Happy Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Iphoto library inconsistencies says it is 100% complete but it still shows it is running and the message won't clear

Iphoto library gave message it had inconsistencies. I clicked the button to complete the changes and it shows & says it is 100% complete. The message won't clear and it is still running the app but it is completely frozen and won't let me do anything.
Help please

http://support.apple.com/kb/HT2638
if all else fails try http://www.fatcatsoftware.com/iplm/

Error 388 on my Officejet 8500a Plus printer

My paper feeder will only work intermittently on my officejet 8500a plus. It prints an error message 388* This error occurs when I'm trying to fax. What can I do to resolve this problem.

This error refers to error in connection line: Refer to below for more explanation.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395
Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549#Error247
Hope this helps.
I work for HP.

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

8500A plus print blank pages from the internet

I just purchased my 8500A plus a week ago, over the last two days, everything I print from the web prints blank and labels the topic of the page in the right hand corner "page 1 of 1". Is there anyone else who is having this issues?

Hi,
May I know what internet browser you are using...is it IE?Mozilla Firefox?
You can use this document to address the issue, kindly click here.
Kiko

HP Officejet Pro 8500A Plus printer is stuck in maintenance mode

I have had my 8500A for over 6 months without incident, but tonight it suffered its first paper jam -- and though I removed all visible paper, the error message said I still needed to open the access and clear the jam. I thought a reboot might help so I turned off the power and after a few seconds turned it back on. I got a message saying the printer was checking itself and that this might take a few minutes. I let it run for literally 2 hours with this same message showing before pressing the red X on the control panel to try and exit this mode. Now I have an error mesage saying "maintenance cannot be interrupted" and the printer remains frozen. Any ideas on how I can get it to operate again?

I am sorry that no one saw this to respond sooner, but I am going to see if there is anything I can do to help.
First, we are going to try to do a specific type of reset. What I want you to do is open the printer and remove the ink cartridges as well as the print head from the machine. The print head should have a lever on the right-hand side that will lift up to release it.
Once these are all removed from the machine, unplug the printer from both the back of the unit and the wall outlet for thirty seconds. Then plug the machine back in and wait for the error message for a missing/damaged printhead. Now replace the pinthead in the machine and close the top. When the machine indicates that the ink cartridges are likewise missing/damaged, replace those too in the machine.
Here, if you all goes well, the machine should re-enter its diagnostics and initialization.
Additionally, here is a little information on resets: http://h30434.www3.hp.com/t5/Other-Printing-Questions/Printer-Resets-What-You-Should-Know/m-p/234739...
Let me know how this goes!

HT4356 HP printer error message won't go away

I've been printing from iPad to HP Envy with non-HP cartridges for years with no problems. Now the "non-HP cartridges installed" error message on printer won't go away when I hit OK. iPad reads this as "printer is out of ink." Rebooting didn't help.

Hi PJSammy,
Here is a link to a post that should help you resolve your issue.
Let us know if this works for you.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Officejet Pro 8500A Plus Printer will connect to apps but will not connect to EPrint

OS MAC 10.6.8 Snow Leopard. I am using a wireless connection, no USB, and everything worked fine at one time. Recently, all remote printing, including Airprint stopped connecting. I am unable to access anything on the HP website via the printer except for the Apps. My network is working fine and I have done all the troubleshooting steps recommended throughout the Help system with the exception of returning the printer to factory defaults. Unfortunately, I removed the printer from my ePrint account and have now lost access to my printer e-mail/claiming code. Thus, I can do no troubleshooting via the HP website. I have tried using the original code the printer came with and the e-mail I changed the printer to after installing it and neither works. I have a bad feeling I will not be able to use the ePrint features any longer with this printer and with my warrantee expired, I will be thoroughly po'ed about this.

Hello lynnmilicevic,
First I want to reassure you by letting you know that the web services support has no expiration. Next I want to address the issue with ePrint. You will not have to take the printer completely back to factory settings, but you will have to disable and re-enable the printer's web services. You can remove the web services by going to the setup menu, select the web services setup, select restore factory defaults ( note, this only restores web services to the factory defaults, everything else, i.e. wireless, fax, ect., will still have the settings that you have created), and select yes. You will get a message saying that the web services have been reset. Now go back to the setup menu, select web services, and follow the prompts to re-enable web services. Once you have the web services enabled again, you will have to go the eprintcenter.com, log in, and add the printer to the account again. A very unfortionate part of this is that you will not be able to get the same custom e-mail for your printer. The original custom e-mail will be locked for about 6 months. If this does not help, let me know and I will see what can be done.
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Hp officejetpro 8500A Plus printer error says to turn printer off then on - all lights blinking

I am receiving an error (no number). The message says to turn printer off then on again, all lights are blinking on and off. After
turning printer on and off it is ok for a short period then the error starts all over again and I have to turn the printer on and off again.

I have the exact same problem and I am on my second on of these printers! I am so frustrated! Anyone have a fix????

How to print double sided copy from a pdf file on a HP 8500a plus

Have just purchased a new HP 8500a Plus Printer with a set up manual but no instruction booklet. Have recv'd a PDF file via email and would like to know,
How do i print that PDF 4 page file from the computer to the printer - But double sided.
Thank you if you can assist
LeRoy

HI,
THIS might be of some help.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
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HP 8500A plus printer. Jam message. Won't clear or reset.

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