HP 8505 Office Jet Pro Wireless

I have a Vista OS and suddenly, after 18 months, I can no longer print to the HP. I tried to reinstall the software, but it tells me but it tells me that it is not compatible with Vista. Can someone explain how to resolve this? The only thing different is I uploaded Adobe Acrobat update shortly before I noticed it was not longer printing from my computer. Many thanks for your help!

Are you using the A909 or the A910 series of 8500?
How are you connecting the printer to the computer?
Did you try to reinstall using the software CD or a download?
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.
Let me know what errors you receive?
http://goo.gl/3DAkq
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Wireless printing issue. Lonovo Think Pad v. Office jet pro 8600

I went through all 7 of the trouble shooting steps but still can't get my wireless printing to work with my Lonovo laptop T430 and my HP office jet Pro 8600 ..last resort was to join the forum so here I am. all connections appear to be on line and as they should be until I try to print a document. The print window tells me printer is offline but the printer network test tells me it passed all tests and is connected and ready. Using windows 7 operating system.

llbbsis, if everything passes my initial concern is that you might not be connected to the same network on your printer as your computer is connected to. So the first thing i would check is being sure that the SSID on both is the same and not something like "NetworkName" and "NetworkName -Guest."
Next, have you used the Print and Scan Doctor from HP? It is a good tool to diagnose and treat some of the smaller issues with printing:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
Check those two things first and get back with me, if you need further help I am more than willing to do whatever I can to get the issue at hand taken care of.
Have a great day!

Wireless HP Office Jet Pro 8500 - Cannot scan to computer

I am running a HP Office Jet 8500 Wireless and cannot "scan to computer". When I select "scan to computer", I receive a message (on the printer face) that says "Refer to device documentation to troubleshoot". I have done everything in the troublshooting guide, even though they are not addressing my problem, but all done with no success. I am running Windows 7.
Any suggestions? thanks for the help!
Robin
Destin, FL
This question was solved.
View Solution.

Good day Robin,
Thank you very much for your replies and efforts! My sincerest apologies for not knowing that Windows 7 Professional 64 bit was not supported with the tool! I have learnt something new from you and I thank you immensely for that!
We can try the Level 3 or 4 uninstall manually, instead of running the tool. I just figured the tool would be the easier method. Here are the steps for you.
There are 2 ways you can run either of the Levels:
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open 'Computer', and then right click on the CD drive and open
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Perform a Clean Boot
9.. Run the download to reinstall the printer ( HP Officejet Pro Full Feature Software and Driver )
If software was downloaded and extracted to your system from the driver download:
1. Click on Start and type %temp% in the search field, open the folder
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (If there is more than one, choose the most recent folder)
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Perform the Clean Boot
9. Download the full feature software and driversHP Officejet Pro Full Feature Software and Driver )
I really hope this does the trick!
Happy Thursday
R a i n b o w 7000I work on behalf of HP
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HP Office Jet Pro 8500 Wireless carriage jam message.

I have an HP Office Jet Pro 8500 Wireless. It is on a home wireless network and I am using a new HP laptop with Windows 7 (64-bit). I am getting a carriage jam message that I cannot get removed. Leading up to this, my son did have a paper jam and probably didn't get all the paper removed the first time around. But I have checked thoroughly with a flashlight and there is now no paper anywhere in the carriage. I have followed the video online and still have the same message and I can tell that the carriage is not moving side to side. It stays over on the right side. When the video talks about manually moving the carriage, I can move it very easily manually after I wiggle it a little and move it to the right a little. Then it will move back and forth easily by hand. I have tried to see if something is blocking it, but can see nothing. But then when I try to print a test page, no luck. I have reset it according to the video with no results. I cannot print a test page from the touchscreen or from my computer.
I really like this printer and hope you can help me.

I hope you are doing well and sorry lt learn that you are having this issue.
If you still facing this issue I will do my best to help you
Follow this article troubleshooting steps GO HERE
Another option that you might have if you are using Win xp or later as your operating system is to run HP print and scan doctor
Letme the outcome or if you are not facing this issue any more, It will be really appreciated.
Hope that I can be of your help.
RobertoR
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HP office jet pro 8600 - wireless printing problem

I am having difficulty printing wirelessly from my iMac to my HP office jet pro 8600. Sometimes it will print, often after waiting hours. But quite often it does print and when I click on the printer icon there is a message that states: "Ready on Server. The printer is not responding. I have no problem or delay in printing from my iPad or iPhone. Tried turning the printer on and off.

when you set it up with your wireless router did you let the printer detect the connection. If so check the wireless channel the router is set to. I changed mine and wham, now it prints as soon as my finger hits the mouse button. Hope this helps.

Office Jet Pro 8600 hp cannot connect wirelessly to WPA2 Enterprise encrypted network

HP Office Jet Pro 8600 Premium all in one Printer Scanner CAN NOT connect to encrypted wireless network? Specifics: Wireless network uses WPA 2 Enterprise encryption without passphrase. ( mac filtering only ) Mac address of device is already entered into the wireless router list of devices allowed to connect. Wireless wizard reports ....unable to connect due to authentication failure. alternative instalation attempts ask for passphrase which the wireless network does not use at all. Has been a big issue preventing deployment of mobile wireless scanning and printing throughout the facility. WPA2 is clearly listed as supported wireless protocol. Please help. Several weeks of struggle with India did not resolve the issue. Thank You.

If your router supports dual band broadcasting 5Ghz and 2.4 Ghz, log into your router and look at the two wireless profile names. The names (SSID) should be changed so that they are different from each other for each band 5 and 2.4. Also if the SSID is the default SSID that ships with the router, change it to a unique name as a neighbor within range may have the same SSID. Rename to "my unique SSID" and connect the printer to the new network name "my unique SSID" as example. If you need further assistance, list the exact model of your router
I was an HP employee
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Ipad mini printing to Hp office jet pro 8500 wireless

Any suggestions re printing from Ipad mini using HP office jet pro 8500 wireless which supposedely is Airprint compatible?Downloaded HP's Eprint but it was not able to ID printer. Thank you.

If its AirPrint compatible you should not need an additional App. The App is onyl foir their wireless Printers which aren't Air Print compatible.
Make sure the printer is connected to the same Wifi network as the iPad. Then tap on the "Send To" icon in any App that you wish to print. Then tap on the Print option.
From there it should Appear as a selectable Printer in the Printers button

Two office jet pro 8500 printers set up to operate wirelessly from one computer

I have two office jet pro 8500 Wireless printers in my real estate office. I would like for them to both operate wirelessly from one computer, but can't get it to work. I do not have any firewalls enabled. I can get only one to work.

Do you have a network (wireless router) in your office that you are trying to connect the printers to or are you connecting directly to each printer via its "hpsetup" network?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can I use AirPrint on my ipad2 with an office jet pro 8000 wireless?

I am currently using hp Eprint home and biz but can't print from pages
This question was solved.
View Solution.

Hi Unkljoey,
Are you referring to web pages inside the HP Home & Biz app, or are you referring to the actual app Pages?
Currently the Office Jet Pro 8000 Wireless does not support AirPrint or ePrint. The only way to print from the internet or selected saved files is to use the HP Home & Biz app. Here is a list of ePrint and AirPrint compatible printers.
In order to print web pages with the app it is required that you register the app itself with your eprincenter.com account. You can do this by selecting ePrint in the top right corner on the app, and then choose register with ePrint.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Can't scan from Office Jet Pro 8600

I can't scan from my Office Jet Pro 8600. I'm connected to my home Verizon Fios wireless network. I'm running Windows XP. The printer works fine, but I can't scan. When I use the display on the printer I get a "No Computer Found" message. When I go to find the scanner on the Control Panel/Scanners & Cameras - I can see the printer listed, but when I click on the printer, I get a message that reads: "The scanning software could not be found, or your scanner is not connected. Please make sure your scanner & your scanner software are properly installed." So then I use the HP Print & Scan Doctor to download to "Get Installer" presumably to download the software. After the software downloads, there is no difference. I still can scan, & the network is not seeing the scanner. What gives?

Hello,
I see that an issue has popped up that pertains to NOT being able to scan.
Please click on the following link that troubleshoots A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please feel free to write back with any additional questions or concerns.
Thank you.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Office Jet Pro K 8600 Printing issues with A3

Hi, I use a HP Office Jet Pro K 8600 and unable to print A3 , says paper mismatch , I use Widnows XP service pack 2
However it is printing A4 size , can any one assist in solving my problem ?
Thanks

Welcome to the forums @generalnuisance
I would suggest trying the steps in the guide I have picked out for you below. The steps should help you connect wireless to your Officejet 6835 and your Mac, running Mavericks. Let me know the outcome
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6...
Cheers
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

How do i connect a surface 2 to an office jet pro 8600

I am trying to connect a surface 2 windows RT 8.1 tablet to an HP office jet pro 8600. I have down loaded the driver from the HP web site but I get an error message that states it can not be run on this computer, and I should go to the app store. I can't find any special appnfor this.

Hi 1643, welcome to the HP Forums. Windows RT does not need drivers installed like other versions of Window. It should be just a matter of connecting it with a USB cable, or following the wireless/wired instructions contained in this document:
Install the Printer Software in Windows RT or Windows 8 on a Tablet.
Let me know how it goes
TwoPointOh
I work on behalf of HP
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Hp office jet pro 8600 won't scan

Wirelessly connected office jet pro 8600 won't scan in windows. I've checked to make sure proper services are running and they are. Started running diagnostics utility and the driver didn't check out but I have the correct one installed and the printer works just fine. Occasionally a message pops up and says that the computer has lost connection with the scanner. Any help would be much appreciated. Thanks.

Hi GradyIV,
I can help you scan from your Officejet 8600 to your Windows operating system. It sounds like you have run the HP Print and Scan Doctor, is this whee you say the driver error?
I suggest using the following steps to delete the printer from device and printers, and the driver from the server properties.
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
If the issue persists let me know and I will do what I can to help.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP office jet 8600, wireless not working, IP address not being recognized

Purchased new HP office jet pro 8600 N911a. Inserted CD software on relatively new Toshiba laptop using Windows 7, but problem is that printer IP address is not being recognized. Wireless router is Apple airport extreme. Have checked various potential solutions, including the following: deleting software and re-inserting CD, turning off router, computer, printer and resetting, running a wirless network test (no problems found, wireless on and working and connected), ensuring that laptop and printer are on the same wirless network (yes), ensuring that printer IP address is entered correctly, and ensuring that firewall issues are not a problem. Airport extreme settings show this printer's MAC address as a "wireless client" and its IP address as a "DHCP client"; however, when clicking on the "printers" heading in Airport extreme printers, no printers are listed (this is the pane that shows the USB printers connected to your Airport wirless device). Any suggestions would be appreciated

Hi,
Why don't you connect the printer wirelessly to your Airport Extreme?
You may do so by clicking the Wireless icon on the printer screen, click Settings and follow the Wireless Setup Wizard to connect the device, then it should recieve its own IP by using the printer capabilities..
If you prefer to use such a Print Server configuration, you may try using a different USB and check if that may help, otherwise I would suggest you to contact Apple as they know their accessories the best..
Shlomi
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My new HP office jet pro 8610 is LOCKED.

somehow while setting up my new HP office jet pro 8610 it locked It .
I am trying to set up internet wireless and i am so frustrated! message states:
you cannot use the device's built in networking capabilities because these capabilities have been disabled when the device was set up. for more imformation, contact your network administrator who set up the device.
A simular message comes up for every feture I wish to try on this printer.
I am this person. .....
Does this printer have a master reset? i can not find it. please help so I dont have to put it back into box and return it to the store. thanks Jodanalynn

Hi @jodanalynn ,
I see by your post that you need to reset the printer. I will be happy to help you.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP 8505 Office Jet Pro Wireless

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