HP 855C Alternating Blinking Lights Issue

Bob,
I have an HP 855C. When it starts up it makes a few noises then the carriage slams all the way to the left then stops and starts the alternating blinking resume and power lights. The web site has trouble shooting tips to explain the lights but the details when you clikc on the link aren't there:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd09171&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE...
How can I get :
Click here for help clearing paper jams (bpd09144) (in English).
Click here for help resolving Carriage Stall issues (bpd09144) (in English).
so I can attempt to fix?
Thanks.
Kudos! Thanks!

ziegelmeyerj wrote:
Bob,
I have an HP 855C. When it starts up it makes a few noises then the carriage slams all the way to the left then stops and starts the alternating blinking resume and power lights. The web site has trouble shooting tips to explain the lights but the details when you clikc on the link aren't there:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd09171&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE...
How can I get :
Click here for help clearing paper jams (bpd09144) (in English).
Click here for help resolving Carriage Stall issues (bpd09144) (in English).
Hmm... I forwarded the information on the the webmaster and will forward it elsewhere as well. In the meantime, a carriage slamming to the left would generally indicate an issue with the encoder strip, try cleaning it as shown here. If the strip is broken or damaged it will need to be replaced.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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