HP 8600 Ink Cartridge Missing Message?

HP8600 ink cartridges replaced after printer stopped working - "msg. ink cartridge missing", same msg., then unplugged and replugged, still shows same msg. 8 hrs. later and still no resolve. Third HP printer w/sensor problems. Is HP going down hill? It seems the HP webpage has been hacked. I was rerouted 3 times to an offshore third party tech. support co. in India who want to charge me $$$ to resolve my printer problems after claiming they were HP then MS. Wow!!! 6mo. old 8600 and can't reach anyone directly at HP. Does anyone have any ideas or do you know what I'm talking about...please help? I've shut off, turned on, unplugged, removed and reinstalled software on laptop and nothing works.

Dear hotpep,
Here you have a document where explain it:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/m...
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/m...
You can do the solution from Youtube video at your own risk.
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
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Similar Messages

Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

Have/will soon "had" instant ink cartridge service. Printer did not recognize that the black ink was out so I didnt get a black ink cartridge. Couldnt wait for the mail service, so purchased all new HP cartridges and installed.
"Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it. The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
Did all above SEVERAL times. Called HP back..."40 minutes wait time" .. wth...
Anything else? Does HP have to reset my machine to "recognize" regular cartridges???
Thoughts, suggestions? (Besides don't buy HP again....I will not....I should know better by now!)
Thanks all.
Slow burning in California.....

Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
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Ink Cartridge Depleted message

I tried to print something on my OfficeJet Pro 8600 Plus and I got a message that the ink cartridge was depleted and would have to be replaced for me to print anything. But the last page I printed came out just fine, there was plenty of ink.
This seems ridiculous. Why is HP deciding that I don't have enough ink left? Why not leave that decision to the me? If you want to warn the user that the print might not come out well, that's fine, but why isn't there a "print anyway" button? That way, I could print until I, in my own opinion, think the cartridge needs to be replaced. It sure seems like HP is doing this so that I have to buy a new ink cartridge faster.
Anyhow, I need to print something now and I can't wait until I can get to the office store and buy a new cartridge. Is there any way I can fool the printer into printing anyway? Or has HP just decided to make a task impossible for me, the customer?
Thanks for any help.
This question was solved.
View Solution.

The Officejet 8600 has separate ink supplies and printheads. To prevent damage to the printhead ink is required, and the printer will block printing once the ink levels get too low. See the document here for information on how ink is used. The Officejet 8600 is an IIC printer in the vocabulary of that document.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Ink cartridge missing or damaged?

I have an HP PhotoSmart c309n-s with a screen that's showing "Ink Cartridge Problem" and goes on to say that my yellow ink cartridge is missing or damaged. I tried reinstalling the yellow cartridge, removing and reinstalling all the cartridges, and replacing the yellow cartridge outright. At various points I also got complaints that the blue cartridge was bad too, and for a time I got a message that all five cartridges were "missing or damaged." I've tried unplugging the printer as well. If it helps, we had a power failure yesterday for about 15 hours ... but I'm unsure whether that matters.
For now, it's still complaining that the yellow cartridge is missing or damaged. The print head moves every 15 seconds or so, but nothing prints. Help!

Hi,
Yeah I found this:
http://www.out-of-warranty.com/how-to-reset-hewlett-packard-hp-all-in-one-printers/
Resets for all HP all-in-one printers with keypads:
1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold “# and 6″ keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.
For Box-type models (No Keypads):
1. Unplug the power cord from the printer.
2. Wait for 30 seconds.
3. Plug the power cable back in the printer and turn it on.
Reset HP Photosmart C4200 series, C4300 series and C4400 series Procedure: HP Photosmart C4200 Series:
HP Photosmart C4205
HP Photosmart C4210
HP Photosmart C4240
HP Photosmart C4250
HP Photosmart C4270
HP Photosmart C4272
HP Photosmart C4273
HP Photosmart C4275
HP Photosmart C4280
HP Photosmart C4283
HP Photosmart C4285
HP Photosmart C4380 Series Includes:
HP Photosmart C4380
HP Photosmart C4383
HP Photosmart C4385
HP Photosmart C4400 Series Includes:
HP Photosmart C4435
HP Photosmart C4440
HP Photosmart C4450
HP Photosmart C4472
HP Photosmart C4473
HP Photosmart C4480
HP Photosmart C4483
HP Photosmart C4485
Steps:
1. Press Cancel and Power, at the same time.
2. Then, the Unit will ask for a Key Combo, press blue, green, gray buttons (in order) for this.
3. “Support Menu” should appear.
4. Go to Resets menu and use the semi-full reset.
Support Menu
(Blue for Up, Gray for Down and Green for OK)
* Firmware Revision (hint: push gray button to move to the next menu item)
* Scan Diagnostics Menu
* Reports Menu
* Print Tests Menu
* System Configuration Menu
* Resets Menu
* Information Menu
Alternate reset procedure (for older products):
1. Unplug the power cord from printer.
2. Hold both o.k and Cancel simultaneously.
3. Plug the power cable while holding the buttons.
Reset for the Photosmart C5100 Series:
* HP Photosmart C5140 All-in-One Printer
* HP Photosmart C5150 All-in-One Printer
* HP Photosmart C5175 All-in-One Printer
* HP Photosmart C5180 All-in-One Printer
* HP Photosmart C5183 All-in-One Printer
* HP Photosmart C5188 All-in-One Printer
* HP Photosmart C5190 All-in-One Printer
Steps:
1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
3. Just turn on the printer and configure your printer new
Reset the HP Officejet Pro 8500A e-All-in-One Printers
Resetting the Officejet Pro 8500A e-all-in-one printers requires you to press a sequence of combo keys. Note that this printer does not have keypads like most OJ pro series printer. Follow the link for instructions.

L7600: Ink Cartridge missing or damaged,

I am having a repeat problem with this message. I just purchased the ink cartridges and installed them last week. Yellow went out and when I started to replace it then Magenta went out. They are full and they are fine.
Does anyone know how to make this thing work?

I am having a repeat problem with this message. I just purchased the ink cartridges and installed them last week. Yellow went out and when I started to replace it then Magenta went out. They are full and they are fine.
Does anyone know how to make this thing work?

Ink cartridge missing or damaged message

I've been having the black ink not printing problem and after trying the clean print heads command thru the printer and the computer controls with no success, I finally resorted to removing the cradle and flushing the screens with alcohol and warm water until it ran clear. I cleaned all the terminals and reinstalled the cartridges. Now I get an error message that "one or more cartridges are missing or damaged". I've tried removing and reinstalling. I saw a warning about not leaving them out more than 30 minutes. Could've been that long while I was cleaning print heads. What now?

Hello @Posmmom,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6510, you are unable to print in black ink.
I see you have completed the troubleshooting steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
As for the printhead, you do not want to dry it out, that's why they recommend not to leave the cartridges out for long periods of time. Please note: There are three printhead cleaning stages.
I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP Deskjet 1510 Tri-color Ink Cartridge Error

I just bought a HP Deskjet 1510 back in August and I loaded the HP original ink cartridges that come with the purchase. For the first 5 print jobs it was working well, but somehow after a while my laptop and the printer itself just kept warning that there's low ink level in the cartridges (especially the tri-color one). I haven't even got to use the tri-color cartridge much as I've been printing in grayscale ever since I've used this printer.
I've tried taking the cartridge out and putting it back in again; sometimes it works, sometimes it doesn't. I thought it might be a contact issue so I cleaned those parts too but it didn't change anything.
It's getting extremely frustrating as I'll have to do this for god knows how many times for every single page I print or copy. This happens to the black cartridge too but 90% of the time it's the tri-color cartridge.
Please help.
Thanks.

Hello @ut32w , and welcome to the HP Forums, I hope you enjoy your experience!
I hope you had a great holiday!
I understand from reading your post that you are running into cartridge errors. I'd like to help!
I would first suggest removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend running through the steps listed in the document below:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Ink Cartridges Empty? HP Photosmart C6240

I have an HP Photosmart C6240 All-in-one
Windows 7 64bit (HP helped me git my new comp n' new printer synced a few mnths ago)
USB connection
Gateway Intel Pentium PC
Use only authentic HP 02 series cartridges
I was prompted to replace my Magenta cartridge and I did bout a week ago. Since I replaced the cartridge I've been receiving an Ink Cartridges Empty message everytime I print (anything).
Ink Cartridges Empty
To print in color, install the following cartridges: Magenta
To print in black only, click Black only. To begin printing on certain products, press the Resume button on the printer control panel. The printer will replace colors with grayscale.
To cancel, press the Cancel button on printer.
If empty Ink cartridge is not replaced soon, all printing will stop.
Black only OK
I just click on Black only to print docs n' stuff. I have allot of Photo gifts I am workin on for Christmas. I am stumped as what to do. Do you think I have a bad cartridge or somethin? The printer shows that my Magenta is full.
My printer doesn't seem to be under warranty anymore, even though I purchased it just a few mnths ago. Anyway, I love it. I had an older model Photosmart b4 this one and they are excellent for my photo hobby.
Thank you,
Mannytashey
This question was solved.
View Solution.

HP printers are warrantied for 1 year from purchase. Hopefully you have proof.
Look at page 31 http://h10032.www1.hp.com/ctg/Manual/c01147544.pdf
Don't get frustrated, you have help.
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Printer -- HP OfficeJet Pro 8600 Plus

Incompatible ink cartridge for hp deskjet ink advantage 3545

I recently purchased hp deskjet ink advantage 3545. Till yesterday it was working fine. Today it started giving an error of incompatible ink cartridge. I have neither changed the cartridge neither refilled the ink. In this forum I read that it could be issue of power cable. However, I also have the printer power cable connected directly to a wall outlet. Please help.

Hi @kandyco,
Welcome to the HP Forums!
I understand that you are getting the incompatible ink cartridge error with your HP Deskjet Ink Advantage 3545. I am happy to help!
Please try the solutions within this incompatible ink cartridge guide. A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays on the Control Panel.
Hope this guide is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Photosmart D7460 failure to recognize a "genuine" HP reolacement ink cartridge

I have a Photosmart D7460 and have installed "genuine" HP replacement ink cartridges purchased from Office Depot or Staples continually. All colors - EXCEPT YELLOW - have been 'recognized' by the printer as "genuine". I get the non-HP ink cartridge message every time I turn on the printer. This continues to happen - even after I've replaced that and the other colors a dozen times since that message first appeared.
Does someone know how to inform the printer that it is a genuine HP product and stop the message from appearing?

Hi , I read your post and see that you are getting the error message "not a genuine HP cartridge". I will certainly do my best to help you. Please try the steps in this document to see if it will help resolve this issue. Disregard the title. A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays ... If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Hp2540 ink cartridge problem

Hi,
The light came on for the colour cartridge indicating it needed replacing and it wouldn't print, so I have replaced the cartridge but the light is still on, it keeps spewing out test sheets, both the old and the new cartridge produce pages with colour print on but nothing that I actually want to print. I'm thinking now there was nothing wrong with the old cartridge as I hardly ever print anything in colour. Please help, I need to print !!

Hello @helendollyplumb , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having cartridge errors. I would like to assist.
I'd start by removing the cartridges, and performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I just replaced the black cartridge in my HP 6980 Printer, yet it still shows the cartridge missing

I just replaced the black cartridge in my HP 6980 Printer, yet it still shows the cartridge missing message. I have restarted the computer as well as uploaded any new updates. What is going on??

Hi - Follow the steps in this doc, to clean both the cartridge contacts. I'd also recommend very gently cleaning the contacts in the carriage as well. Make sure the power cord is disconnected from the printer when cleaning the cartridges and the carriage.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Officejet Pro 8600 print cartridge error

one or more cartridges appear to be damaged K. Message appeared after replacing the exhausted original black setup cartridge. I replaced the replacement cartridge with a new cartridge to no avail. I cleaned the contacts and even replaced all the original setup cartridges, again to no avail. This is a wireless network printer and the PC uses a windows 7 home premium OS. This appears to a printer problem not connected to the PC or OS. This is the 2nd HP printer i have that has the same problem. Any suggestions except replacing the printer?
This question was solved.
View Solution.

@ REBjr. - I understand that you are getting error message on the printer that is related to the print cartridges. Are you using genuine HP non refilled ink in the printer? I would start by doing a hard reset to the product in an attempt to restore the printer to a known working condition and try to clear the error message prior to replacing any parts. Here is a document that will provide the steps to the hard reset. Also, is there residue on the black cartridge? If so, I would look at this link here. It addresses getting an ink cartridge error message on the printer when trying to install a new black cartridge in the machine. I hope that this helps.
I am a former employee of HP...
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Incorrect Ink Cartridge Empty error

I receive an Ink Cartridges Empty message for the yellow cartridge, when I try to print. I am given the option to either cancel and replace the cartridge or print in black only. I have replaced the cartridge twice, but still get the message. Does anyone know what I might do to fix this? Thanks.

Hello kirkpat
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are getting a faulty out of ink message on your printer. Now you did not specify which printer you have so I am going to give you some general instructions to try. First ensure that your printer is plugged directly into the wall and not into a power bar or surge protector. If you are curious as to why I ask this you can review at your leisure the HP Support document: Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. Now I would also like you to power cycle the printer, this means you turn it off, unplug it from both the wall and the back of the printer and wait a full minute before replugging it back in. If you are still getting the issue turn off the printer and unplug it again, after which I would like you to remove the ink and the printhead (if the printer has a printhead) and start the printer up without them installed. If you still get the error there is a printer issue. If you do not get the error then it is most likely an issue with the cartridges. Either way you can put them back in and call HP Technical support for additional help with this.
US support link to contact options for HP products purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for HP products purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I hope I have provided you with the help you were looking for. Thank you for posting on the HP Forums. Have a great day!
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Clear cartridge error message, Photosmart c410a

All troubling shooting steps have been taken but can't get the error message to clear. Printer won't print with it.

Hello GMaga,
I noticed the issue you are having with your Photosmart C410a model showing a cartridge error. I would like you to review all of the steps in the troubleshooting guide below to make sure you have attempted them all. Usually the guide will help clear the error.
'Incompatible Cartridge' or 'Ink Cartridge Problem' Message Displays on the Control Panel
If the issue persists, you will notice the instructions will state to replace the printhead. If that happens, call HP's Technical Support to see about your replacement options. If the warranty has expired you can also try Soaking the Printhead by Bob_Headrick. Please read the instructions very carefully if you wish to do this step.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Regards,
R a i n b o w 7000I work on behalf of HP
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HP 8600 Ink Cartridge Missing Message?

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