HP 8600 plus

Bought a HP 8600 just over a year ago - now just out of warrenty. Hp changed the software so you cannot adjust the colour, saturation etc. This printer is printing images too dark. Rang HP whom did not see that this is a problem. I explained to keep lightening each single image is a pain. Did not seem to care that much - has put me off ever buying HP again. Has anybody else had similar problems and is there any way around it!!   Thanks

Hi @trogg 
I would like to do my best to help you with this. What program are you printing from?
I found some potentially helpful information about advanced color management;
Using the default sRGB modeThe default sRGB color space is the most common setting for print jobs. As mentioned, most images are sRGB, and using sRGB delivers automatic high-quality color without user intervention. When sRGB is selected, the driver controls the color management. Color management should not be attempted with ICC profiles while the driver is set to sRGB mode. Doing so will usually result in lower color fidelity.
Using the AdobeRGB mode
The AdobeRGB Color Space mode is designed to provide compatibility with emerging camera functionality. This mode can be used for printing photos from digital cameras that support the Adobe RGB color space. For example, if a camera is set to Adobe RGB while capturing photos, those photos can be printed from any application by using this color space selection. For print jobs that involve significant editing or graphics composition in the Adobe RGB color space, ICC color management may give better results. Color management should not be attempted with ICC profiles while the driver is set to AdobeRGB mode. Doing so will usually result in lower color fidelity.
Using the ICM color management mode
ICM color management should be selected for the following reasons:Creating ICC profiles to manage printer color
When using an application such as Adobe Photoshop, which supports the selection and use of ICC profiles.
From the perspective of the printer driver, the ICM Color Management selection does one simple thing: it turns off printer color management. If this option is selected from an application that does not allow for the use of ICC profiles, or if no profile is selected for the printer, the resulting prints will be dark, vivid, unmatched printer colors. By disabling printer color management, the high-end user has complete, control over the color matching process via the application.
- Source: Overview of Advanced Color Management
Whether you are printing from paint or another program, one thing you might consider trying is enabling the HP Real Life Technologies.
- Source: Changing the Print Settings in Windows
And finally, the last thing and maybe the least helpful or possibly the most helpful, you may need to Change color management settings < < < Click here
I hope this helps. 
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

  • OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

    Hello:  I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software.  I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
    I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.  
    I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it.  Any help is appreciated.
    Thanks,
    John

    Hi,
    It's an option during the installtion process. Please try the following Utility:
       http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Officejet Pro 8600 Plus

    Hello.
    I have the Officejet Pro 8600 Plus running on Windows 7. The printer is connected to computer by network and it is linked to the computer.
    All was well with the printer untill I removed Norton and installed McAfee two days ago. Now it will not work, even with McAfee turned off.
    I tried to uninstall and re install the printers programmes and driver, but it will not re install the programme or driver.
    I have uninstalled all HP prog's.
    Stopped all start up prog's except the Microsoft ones.
    Turned off McAfee
    Gone to HP and re installed the software and drivers.
    These downloaded fine (took a few minutes and 123.00 MB copied) and installed.
    Accepted HP licence terms and ran printer installation programme.
    Got instalation complete message.
    But it is not installing!  Where is it downloading the programme and driver to?
    Downloaded the HP Print and Scan Doctor. This finds printer and says programmes not installed. it then downloads them, but it never works. Even with McAfee firewall and scanning all turned off. If I then run it again, I get the same mesasage the programmes not installed, though it just seemed to do it....
    If I go to devices / printers there is no Officejet Pro icon like there was. If I try install new printer there, I does not find the correct drivers for this HP model.
    If I go to Start, all Programmes, HP and click on these icons I get message "Shortcut moved or changed"
    I am at whits end with this now. Absolutly hate the McAfee.
    Please help.  Nick
    PS.
    I have got the printer partly working by using the windows available driver HP Officejet Pro K8600 Series, but this is not the correct driver. It will not scan and has very limited printing functionality.
    Windows also shows a FAX - HP Officejet Pro 8600 driver, but this did not work when I tried it. Is this the proper driver for this printer??
    When I try to get windows to download new drivers it goes looking but says it is unavailable and to try again later.  :-(

    Hey there @Nick-S!
    Thank you for posting on the HP Forums!
    I can see that you are experiencing some software issues with the Officejet Pro 8600 after re-installing McAfee.  I would be happy to provide some suggestions that may help resolve the issue! 
    I suggest restoring the network defaults in the printer, power cycling the router and reconfiguring the printer on the wireless network.   To restore the network defaults press the Wi-Fi icon on the printer and go into settings.  Under settings should be an option to restore the network defaults.  Once the network defaults in the printer have been restored power cycle the printer and power cycle the router for 20 seconds.  When the printer turns back on press the Wi-Fi icon again, go back into settings and run the wireless setup wizard.
    I understand you have re-installed the software but the printer is still not recognised.  I recommend uninstalling the HP software one more time.  After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
    To uninstall HP software click here: Uninstalling HP Software
    To perform a disk cleanup click here: Performing a Disk Cleanup
    To download the HP software click here: HP Officejet 8600 Plus Software and Driver
    Please post back and let me know how that goes!
    Cbert
    I work on behalf of HP.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

  • Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

    This is the same issue reported by several other users in this forum to which no solution has been provided.
    I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
    I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0.  More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
    I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service.  I verified that the server name, port number and authentication login/password values were all correct.
    When scan to e-mail is used from the printer, I get an error message:  Cannot connect to server.  Check server name and address.
    When tested from the computer during the setup of an outgoing e-mail profile, I get an error message:  The device could not send the test e-mail message. (EmailAccounts-timeout).
    When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message:  The device could not send the test e-mail message.
    Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG.  With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X.  When I press the Send button, the e-mail is sent successfully through the same SMTP server.
    All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server.  However, it is not clear what configuration parameter is the one that could be causing the problem.
    This question was solved.
    View Solution.

    After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
    Port 25 is the standard SMTP port number.
    Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
    Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
    I had been using port  number 25 as this is the standard one.  However, all tests were failing.  Hence, I decided to try the tests with ports numbers 465 and 587.
    Port number 465 failed with the same errors listed above.  However, the tests passed with port number 587.  After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
    A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
    Historically in Internet mail, both MTA and MSA functions use port number 25.  However, many Internet Service Providers (ISPs)  and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
    With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail.  Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks.  Using a specific submission server is a requirement when sender policies or signing practices are enforced.
    I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail.  I also wanted to provide a possible solution to other users who are experiencing the same problem.
    So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above.  If none of them work, check your mail provider for other possible outgoing server port numbers.

  • HP Officejet Pro 8600 Plus will not copy even after hard reset

    HP Officejet Pro 8600 Plus on Windows 8 OS 
    Will print from computer; will scan documents & save to computer; will NOT copy document on the unit.
    Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.
    Placed document on glass; hit copy; hit black; Unit pulls sheet of paper; unit scans document (squeaks while scanning); after period of time, it spits out paper & reads "copy cancelled", but does not clear or return to home screen.
    HELP!!
    This question was solved.
    View Solution.

    Hello,
    Please check your private message inbox for the reset I'm going to send you.

  • Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

    Just bought a new Officejet Pro 8600 Plus.
    The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8).  No 8.5x11 option, which is what I want to use most often.  (this is from the dropdown options after clicking the "Scan..." button)
    Is there something I'm missing?  I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
    Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
    I'm running Mac OS X 10.6.8.  I have installed all software and firmware updates I could find.  I have my printer's region set to Canada, and bought the machine from a Staples in Canada.  Wondering why I can't use any North American size formats?  

    @Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
    @Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it. 
    Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
    Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder.  If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan.  Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size. 
    This seems like the most basic function of a scanner!  I'm really perplexed by this.  I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
    Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software.  I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
    Any other ideas?

  • My HP Officejet Pro 8600 Plus all-in-one doesn't scan over my wife network anymore

    I have a wi-fi network in my home which works fine for internet on my laptop, and I used to be able to both print and scan over this network just fine.  I can still print using the network, but can no longer put stuff into the document feeder and go back to the laptop and use the scan function.  The scan function actually no longer even appears on the icon I used to have for it, only the print function.  
    The scan function does not appear in my device manager (control panel), in either the image devices or the printer devices area.
    I have tried to uninstall and reinstall this device several times in many different ways and even tried to obtain the updated driver from the internet.  I was successful a few months ago in reinstalling the device and retrieving the ability to control the scanner from the laptop.  Now I can only reinstall the printer function, periood.
    How can I get back the scanner function on my laptop to use over my wi-fi network?  Of course my warranty for service expired earlier this year.  

    Good day and welcome to the forums, @MSRantal
    I read about how you can no longer scan over the network from your Officejet 8600 Plus, to your laptop, and I will do my best to help you out. I have some questions to get started.
    I would like to know:
    Which operating system you are running on your laptop?
    Are you able to scan to another computer over the network?
    Have you tried plugging in a USB to the laptop and scanning?
    If yes, did a USB connected scan work?
    Have you tried scanning after disabling your firewall and/or anti-virus?
    When you install the printer, do you see any error messages (or does the install completed successfully)?
    If you do not have your printer plugged in directly to a wall outlet, try that.
    Hoping to hear from you!
    Happy Tuesday!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

    I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and  installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either.  And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
    ( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

    Hi lahrm
    I understand  you are having issues scanning on the Maverick.
    I will be happy to assist you with this.
    I have included a document for how to scan on the Maverick.
    I have provided a document for connection issues.
    This document provides directions for scanning to a network folder.
    If you need more assistance just let me know.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP 8600 Plus - Printer is on wifi but not visible/usable for any computers on the same network

    Hello, 
    I am on windows 7 x64 and I have an HP 8600 Plus. This printer has been working fine since we bought it but suddently it does not show up on the network. It started when my wife would try to print and the HP software says it cant connect to the printer. I tried resetting everything, including the router. I restored factory settings on the printer as well, still no luck. 
    I am able to connect the printer to wifi. The indicator shows that it is connected and ready. It has no errors there. It has an IP address and all seems well. I have several other computers on the same wifi network and none of them can SEE the printer. It does not show up in network devices and I am not able to install it using the HP wizard software (it gets stuck looking for the printer, then asks for a manual IP address and it still fails)
    Please help, it worked fine for a few months and suddenly it is 100% not working!

    Anyone out there ever seen anything like this before? I searched the forums pretty heavily and I see similar issues but none quite like mine.
    I have also tried the Print and Scan Doctor. Again, since the software cant find the printer on the network it won't connect and won't resolve any problems. It tells me to make sure the printer has a wifi connection and that the blue light is on and the indicator is showing it is connected, all of which are true. 

  • OSX 10.8.5 CS5.5 & HP Officejet Pro 8600 Plus

    I bought the HP Officejet Pro 8600 plus believeing it is MAC OSX compatable however upon trying to scan into Adobe CS5.5 suite of applications I was not able to scan into any of the Adobe CS programs. I can scan from the scanner into a PDF that the HP printer makes and place it in a folder on my computer but I cannot Scan directly into Adobe Acrobat X or any of the CS5.5 programs.
    After a few hrs of searching I found on the user manual on page 50 the following
    "The HP Scanning Software does not support TWAIN and WIA scanning on
    computers running Mac OS X."
    I need to know if this issue has been resolved and if so what is the solution or workaround to scan directly into Adobe Acrobat, Photoshop, Illustrator, Indesign or any of the other Adobe CS5.5 master suite collection.
    From what I have read it seems that there are two issues here
    1 most programs are moving away from twain and WIA in favor of something else forget what it is and HP moved on but did not consider backward compatability important so they didn't include what is needed.
    2. Adobe could use a patch for this other format
    If there is no current solution I will return the MFP (multi-function printer) and look for a replacement. I would appreciate any reccomendations from the community for an MFP that works pain free with Adobe CS5.5 and Mac OSX.
    Looking for high quality scan with document feeder and flatbed, photo print capability does not need to fax.
    Thank you your assistance.

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

    The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
    I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion. 
    I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference. 
    Please help. 

    Right off I have to tell you I do not "speak Mac".
    I assume the "Apple Time Capsule" is a name for a network router?  A syncing device?
    Unless I am mistaken:
    You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier.  The setup Wizard is not necessary for the process.  I should think this is true for the Mac.
    ==================================================​===================================
    If you cannot get someone from the Printing group to answer your specific concern,
    you may have succes with the following:
    The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment.  Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually.  It is a bit tedious, but is may work better than fighting the Wizard.
    OfficeJet Pro 8600 User Guide
    You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
    Select your printer from HP Office Jet 8600 series
    Mac – By Garland_M
    HP Wireless Printer Setup (Tutorial Video)
    Mac
    YouTube Search - HP printer install for mac
    Good Luck!
    <<<   Click on the White Kudos Star on the Left to say Thanks!
    Clicking “Accept as Solution" helps others find this fix for a same or similar issue   >>>
    2013 Year of the Snake!
    Kind Regards,
    Dragon-Fur

  • HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

    Hi...
    I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
    There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
    "Failed to open a session on the device"...
    Scan to computer does not work...
    Problem scanning to computer with an 8600 wireless
    Unable to enable print to computer...
    Enable Scan to Computer - Communication Error
    Officejet Pro 8600 Utility does not show my Mac computer in scan settings
    A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
    HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
    Etc.
    However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
    The behavior of the device points to a software issue, since:
    The printer is visible on the network
    The print function has been working fine
    The HP Scan function works
    The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
    The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
    The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
    As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
    The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration. 
    The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
    Thanks,
    PNS

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

    I am trying scan legal sized documents on my new Officejet Pro 8600 Plus. I have reviewed the forums, and this has been a recurring problem in the past (see link---  http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-Legal-Size-Documents/m-p/35416#M14...   ), but does not appear to be resolved. Whether I use the document feeder or the glass, the document is cut off at the bottom, and appears to be stopping at the 'A4' size, vs. legal. I cannot locate any setting on the scanner itself, or in the HP Utility software to change this, or even to be able to identify the current setting, if it is one. 
    I am using a Mac Pro, system 10.6.8, just installed and started using the printer a couple of days ago, and everything is up to date software-wise. Everything else on this machine has been working beautifully. 
    Can anyone identify what's going on here and how to correct it?
    Thanks for your help--I specifically chose this particular unit over the next model down due to the legal sized glass/bed, and if I can't use it to scan legal docs, well, that's a problem. Thanks for your help!
    This question was solved.
    View Solution.

    Hello,
    Please try the following steps:
    1. Open the HP Utility and select your device.
    2. From Scan Settings open the "Scan to Computer".
    3. Click the "Scan Tasks" tab.
    4. Select the Scan Shortcut used to scan, then click Edit.
    5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
    6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
    7. Click OK and try scanning again.
    Please let me know of any change,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8600 Plus will not print from my MacAir

    I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems.  All of a sudden my printer will not print.  The wireless icon says it's connected to the network.  But when I click print it says "looking for air printer" and then "printer not connected".  I've repeated the Wizard Set Up for the wireless connection.  I've turned the printer and computer on and off.  I've even tried printing from my iPhone but it will not find the printer anymore.  Please help!

    Hello @ladybonds ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
    Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
    Are you sure that the printer and your devices are on the same network?
    Does the router give your printer an I.P address?
    Let me know these answers and we can go from there.
    I worked for HP.

  • Printing wirelessly on officejet pro 8600 plus

    I have recently purchased an e printer (Officejet pro 8600 plus).  I have set it up on my laptop as well as mobile phone.  I have printed photos from my phone, emails from my phone, emails from my laptop, word documents and excel documents from my laptop.  It will only print sometimes.  I think it may have to do with the printer going to sleep.  On my mobile phone, I get a message saying ePrint job delayed  because the printer is turned OFF or not connected to Internet.  Well, it is on.  When I actually go to the room where the printer is located, if I touch the screen and press Apps, sometimes, the printer says "connection error", unable to connect to the server.  Other times when I have done this, it does make the connection.  It seems that if I wake up the printer, I can eventually get something to print.  But that defeats my purpose of the wireless capability.  Can you help?

     I will need some more information in order to help out. What make and model of router do you have?  Does it ever  fail regular wireless jobs sent from the computer to the printer? Or is it just ePrint jobs that it fails/delays? Also what is the IP address for the printer? 
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • Officejet Pro 8600 Plus N911 Tries to Copy from ADF if Lid Covering the Glass is Completely Open

    Hi,
    I just posted a reply to the following regarding an identical problem that I am having:
      http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Officejet-Pro-8600-N911n-Printer-Tries-to-C...
    It occurs to me, however, that the original post I replied to is so old that it is probably better to post my problem in a new thread.
    I've borrowed some of the original poster's wording since his explanation of the problem was very clear and concise...
    If I have the lid that covers the glass completely open on my HP Officejet 8600 Plus (N911) printer then it usually tries to feed pages from the ADF to copy and then reports a jam since I have not put anything in the ADF. If I partly or completely shut the lidthen it copies from the glass properly. This problem arises when I want to copy pages from a thick book for which it is very incovenient (and not really possible) to hold the book firmly in position with two hands while closing the lid with a third hand.
    I think the problem is that the ADF sensors that detect when the ADF is loaded with paper are normally held in the position indicating no paper by gravity. When the lid is completely open it goes past 90 degrees, so gravity causes them to be fall into a position where the sensors are tripped.
    We contacted Courtney, a Case Manager on the "HP AMS TCO Escalations Team" and she insisted that the 8600 is able to copy from the glass with the lid open and that our unit must be defective. She sent a new unit, but it had the same problem since it is a design flaw, not a manufacturing defect. When we called her back she did not seem to concerned that the 8600 could not copy with the lid open and did not really want to pursue our problem any further. We asked whether we could switch to an equivalent model that can copy with the lid open, but she said that the 8600 is their top-of-the-line model and there is no equivalent model. In the end, she offered to "buy back" the printer.
    Has anyone else had this problem? Is there any fix so that I can copy with the lid completely open? Perhaps a firmware update so the printer realizes that if the lid is open then it should ignore the ADF? I would even be OK with a menu item that lets you disable the ADF.
    Does anyone from HP monitor this forum and can they test this out and report the flaw to the design team, or suggest a work-around to me?
     Thanks!

    Paul, 
    I noticed that when the cover is completely open (90 degrees), there is a chime sound and the ADF symbol lights up in the upper right hand corner.  If I lower the lid a bit, I can press the copy button and get the copy started before the symbol lights up.  This is the same chime and symbol that lights up when pages are placed in the ADF.
    I tried putting shims (small pads of post-its about 1/8" thick) under the bottom edge of the printer in the back.  That is enough to prevent the sensor from engaging the ADF with the top opened fully.  Yipee, hands free operation.  HP would probably say I voided the warranty.
    Maybe the printer was tested on a table that was not level.

Maybe you are looking for