HP 8600 printer, scanning problem

I have an HP Pavilion Elite desktop (windows 7, 64 bit) computer. I just purchased an HP Officejet Pro 8600 all in one printer. Hooked it up wirelessly, home use. It prints fine. It will not scan and save to my desktop. Got error message: Scanner unreachable. Scanner communication cannot be established. I already did the following:
Reinstalled the software from CD. Ran the HP printer wizard.
Called HP help. Talked with someone in India. He also reinstalled the software (remotely). He said I have an error with the "Windows Image Acquisition". He transferred me to another HP help desk. Because my desktop is out of warranty, it will cost me $99 for them to resolve the problem.
My prior printer (an HP Officejet J4680) worked fine until last week. It scanned perfectly. It also was connected wirelessly. The gears started grinding and mechanically stopped working, causing me to purchase this new printer.
It seems like my new HP printer is not compatable with my relatively new HP desktop. It's a windows 7, not too old. Why isn't this an HP problem to fix?
Bottom line, can someone help me?
Thanks,
Wayne

Hi Wayne,
If your 8600 is working, there should be no need to uninstall your J4680.
Thanks,
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hello StoopBoy,
Welcome to the HP Support Forums.
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Click on the "Thumbs up"button on the left to say "Thanks"
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(Although I am employed by HP, I am speaking for myself and not for HP)

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Hi @TJA13,
Welcome to the HP Support Forums. I gather that you are no longer able to scan from the printer to your computer using your Officejet 8600 printer.
I have included the A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet... document. Please click on the section for Windows 8 and follow the steps.
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Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP 8600 printer, scanning problem

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