HP 8620 all-in-one: scanner becomes unavailable in print queue window when computer sleeps

I just bought a new printer/scanner/fax - HP 8620 all-in-one.  I have Mac OSX 10.9.3 and the most up to date drivers/software from the HP website (april 2014).  I have connected the printer via ethernet cable to our wireless router.  I have installed as per intructions.
When my computer goes to sleep, or the printer goes to sleep, I will return to the computer to find that the "scanner" is not available (ie greyed out when I go to "open scanner" in the print queue or system preferences, or try to use "HP scan". I tried a few things, like uninstall/reinstalling, and have worked out that if I reboot my computer the scanner option seems to "whiten" again (ie become available).
Is there a way to prevent this happening???? I don't have time to be rebooting every time I need to use the scanner!

You can't use the scan button on the printer. You have to start the scan from OS X.
See this:
Mac Basics: Using a scanner
http://support.apple.com/kb/ht4505
Austin

Similar Messages

  • Officejet Pro 8620 All in One Will No Longer Scan in Color

    Hello,
    I have an Officejet Pro 8620 all in one.  I was scanning a few items last night and the first few items came out in color fine. Then all of the sudden as I continued to scan the next few images would only scan in black and white.  I cannot seem to get the scanner to scan in color again.  How can I fix this?  I did not change any settings or anything while I was scanning so I do not know why the sudden change to black and white?  I am on a Mac computer with all newest operating system etc.  
    Thanks in advance

    Hi there
    I have some more suggestions for you to try. Please try them in order I have written them in.
    Reset the printing system
    Repair disk permissions
    Restart the Mac
    Install the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
    In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
    That should do the trick!
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Can't get HP 8620 all-in-one to scan to computer. Advice?

    I just bought a new printer/scanner/fax - HP 8620 all-in-one.
    I have Mac OSX 10.9.3 and the most up to date drivers/software from the HP website (april 2014).  I have connected the printer via ethernet cable to our wireless router.
    I have installed as per intructions.  When I go to HP utilities, I have been able to set up "scan to email" but not "scan to computer". Keeps saying that "scan to computer" software is not available and that I need to go to hp support website to download the latest version (which I already have).
    Have tried uninstalling and reinstalling - no help.
    Any advice?

    You can't use the scan button on the printer. You have to start the scan from OS X.
    See this:
    Mac Basics: Using a scanner
    http://support.apple.com/kb/ht4505
    Austin

  • Officejet Pro 8620 All in One installation

    This is a nightmare. I have installed dozens of printers over the years but never one this difficult. We have a wired network with one server and 4 dell clients. After much difficulty - uninstlling, shutting down start up items, disabling services re-installing drivers and hours of looking for solutions on the net, I finally got the Windows 8.1 Dell all in one to work with the printer. Had to go through the same process, several times, to get the Dell 8.1 laptop to work with the printer. The Dell Vostro Windows 7 machine worked pretty well straight away. The 4th machine a pretty new Dell desktop, Windows 8.1 just refuses to play the game. I have used all of the HP troubleshooters, the Microsoft Fix It uninstall, cleared temp files, uninstalled many times, reinstalled many times and followed everything I could find on the Dell and HP sites but this thing will not connect. The desktop finds the printer on the network no problem. It starts the install, the icon appeare in printers and devices briefly (hover over icon - "driver unavailable") and after about 5 minutes the icon disappears and you get the - screen with the printer and the computer and a big red X on the connection. The message reads "Unsuccessfrl Network Installation" - " The printer was unable to be installed over the network." I have used both the CD's provided with the printer and the HP download at various and numerous times but still no go. Just don't know where to go from here. I have never had a problem installing any printer before. This is a nightmare that I have spent at least 20 hours working on.  

    Hello , Welcome to the HP Forums, and thanks for posting! I can certainly understand your frustration with this installation issue, and I would like to help. If I understand correctly, you are having an issue installing your HP Officejet Pro 8620 e-All-in-One printer over a wired network, on your Windows 8.1 desktop. What I suspect, is that it has something to do with the driver on your computer. Windows 8 has an annoying habit of installing multiple instances of your printer's driver. For example, even if you have installed the printer with the full HP software, because the Operating System can see the printer wirelessly, it may automatically install a driver from Windows update as well. So here's what I suggest we do; Let's check your printer's folder for multiple "HP Officejet 8620" icons. From your desktop, either swipe right to open the charms bar, or press Win key + C on your keyboard.Select settings from the bar on the right.Select Control PanelUnder Hardware and Sound, Select Devices and Printers. Let's remove all the software and start fresh. Right click on each icon you see for your 8620 (even if there is only one) and select Remove Device, or Delete. Once the printer has been removed, we want to do a cleanboot of the computer. This will turn off any non-essential programs that boot up when you start your computer (so if there is something installed that is hindering the installation, this should bypass it). You can follow the steps here to do a cleanboot -  How to perform a clean boot in Windows  Once the computer has restarted, download and run the HP Printer Install Wizard. It'll automatically detect your product and install the most recent driver package available from HP. Please respond to let me know if we have resolved the issue!Keeping my fingers crossed. 

  • Officejet 4630 e-All-in-One scanner software mac os 10.6.8

    Does Officejet 4630 e-All-in-One scanner software for Mac OS 10.6.8 exist and what is the URL to download, Thanks...

    Hello tedstaley, and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are looking into scan drivers.  I would like to help.
    The software is included in the full feature package.  I would recommend downloading and running the HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Add memory to a officejet 8620 all in one

    I have an office jet pro 8620 all in one printer..... how do I add memory to it. I am getting fax memory full error messages when I try to send more than a 20 page fax.
    Thank you.

    Hi,
    You cannot add a memory to the device, it include a standard size of memory.
    First clear the fax log as following, then try sending the fax again:
    1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup.
    2. Touch Fax Setup, and then touch Fax Tools.
    3. Touch Clear Fax Log.
    Now try sending the fax and check for any difference.
    If the same persists click the Fax option and ensure the resolution being set as "Standard".
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • 8620 all-in-one picking up multiple sheets

    This is a new printer, a 8620 all-in-one.  It  has a bad habit of pulling a second sheet through the feeder along with the sheet to print.  This occurs with standard 20lb stock and HP photo paper.  Any recommendations?

    I just purchased an 8620 and have the same problem.  Every time I print more than a couple of pages, there will be at least one page that picks up 2 (or sometimes 3!) sheets of paper.  I have tried fanning - doesn't help.  My house is not humid.  Is there anything else to try?  Do I maybe have a defective printer?  My previous all-in-one Lexmark printer never had this problem.  Please help - this is more than just a little frustrating!

  • I have a HP 3055 all in one attached to a wireless print server. I got in working on one laptop Win7

    I have a HPa  3055 all in one attached to a wireless print server that works with one Dell laptop that I upgraded from XP. But I can't get a New Toshiba Win7 to work wireless, but only with cable.

    Do you have a wireless router?  How is the print server configured with that?
    On the Win7 machine, download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
    What does it say?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • NOT PRINTING FROM WINDOWS 7 TO MY PHOTOSMART c7180 ALL-IN-ONE (I CAN SEE MESSAGES IN QUEUE)?

    CANNOT PRINTING FROM WINDOWS 7 TO MY PHOTOSMART c7180 ALL-IN-ONE (I CAN SEE MESSAGES IN QUEUE)?

    Hi,
    I think you need to remove the queue. Please try:
        hold down the Windows key and press R.
        from the Run window, type services.msc and hit enter.
        if the machine asks for Admin you have to accept this,
        look down to the print spooler service, right click it and select properties
        click on the Stop button,
        browse to C:\Windows\System32\Spool\printers
        delete the job inside this folder
        reboot the machine
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • İ have an hp 3052 all in one.how can i get print out with ipad or iphone?

    İ have an hp 3052 all in one.how can i get print out with ipad or iphone?

    Hello,
    Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
    If that does not help, let me know and I will see what I can do.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • My All-In-One 6500A Plus won't print any color from Internet Explorer (v8.0).

    My All-In-One 6500A Plus won't print any color from IE (v8.0).  I can print all colors from Word, PDF documents, photos, etc. - but not from ANY web page.  At first it only printed Magenta ink, now it acts as if it's printing (feeds the paper, moves the print heads across the page and sounds like it's printing) but the paper comes out blank every time.  If I change the print options to print grayscale and only use black ink, I can get a black only image of the web site.
    As I said, ALL OTHER APPLICATIONS PRINT FINE.  ONLY WEB PAGES WON'T PRINT, so please don't tell me it's the ink cartridges.  ;-)  

    Fourteen views and no answers in two-and-a-half days!! 
    I guess it's time for me to change printer brands.  It will be a long time before I get an HP anything again!

  • How to move iTunes from one user to another on the same Windows 7  computer

    How to move iTunes from one user to another on the same Windows 7 computer? Thanks, Bob

    Move the iTunes library to a shared area and then into the desired location. If this isn’t the default one, launch iTunes with the Shift key held down and choose that library.
    (122379)

  • HP Officejet 1600 all-in-one Scanner ONLY suddenly not recognized

    Hi,
    I seem to have ongoing issues with this machine. My computer randomly decides not recognize the scanner connection on my HP Officeseries 1600 All-In-One. Oddly enough, it recognizes the machine's printer and I can print with no problem. Yet in setting up the reinstalled software, it cannot find anything on the USB port. I uinstall and re-install the softwrae. The other day I used a new USB cord and it worked fine until this morning when I aborted a scan. From then on nothing I do will get the computer to recognize the scan via the USB port. I tried two other cables, one of which I know is good because I have another printer connected on that cable. Any suggestions? Thanks!

    I revisited the HP website and they now have software for 10. 4, which they didn't the last time I had this problem. Downloaded that and now everything seems to be working fine....until next time, eh?

  • F4200 All-in-One scanner suddenly not working

    I have been very happy with my HP Deskjet F4200 All-in-One printer/scanner.
    Suddenly today the scanner refuses to wrok.
    I get a report:
    ERROR
    The scan cannot be performed because another program has control of the HP imaging device.  Try the following steps.  After each step, try scanning again.
    - Restart the program.
    - Close all programs that may be using the device.
    - Reboot the computer.
    I do NOT have any other program open.  I closed the printer/scanner program, shut down the computer - but problaem remains.       What do I do now?
    Do I uninstall and reinstall??  Or something else??
    Please someone advise
    Ruth
    This question was solved.
    View Solution.

    Hi @Rufels 
    I would be happy to help you scan from your F4200 again. The following document addresses the very issue you have described; 'Another program has control of the scanner' Message Displays on the Computer When Scanning.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Deskjet F4435 All in One Scanner undetected, not working

    I have  Mac O S X 10.6.8, and the deskjet F4435 all in one. My printer is working fine. I am having issues with the scanner. I open the scanner and it gives an error message, "Failed to open session on the device." I already uninstalled all the hp software and reinstalled it. The scanner used to work by using photosmart, scan, except now it searches for device and doesn't detect it. Please help me fix this problem.

    Hello @computerilltrit  , welcome to the forums!
    I saw your message, and I am hoping I have a fix for the issue you are having with scanning on 10.6. Below are the steps I would recommend that you try, and also do them in order they are written.
    Mac OS X: How to reset the printing system
    Repair disk permissions
    Restart the Mac
    Download and install the Full Feature Driver here which contains scan software: HP Deskjet Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6
    Try scanning from the HP software and you should be able to scan, fingers crossed! 
    Let me know what happens!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Maybe you are looking for