Hp 99 Photo Color cartridge won't fit h470

I purchased an H470 mobile printer.
In addition to the regular ink cartridges (Color 95 and Black 98) I also got the photo ink cartridges recommended (Gray 100 and Photo Color 99). The #100 cartridge fits fine, but the Color Ink Cartridge 99 will NOT fit, yet The package lists the H470 as a compatible printer for this cartridge.
Comparing the tops, the ridges at the top of the 99 Photo Color Cartridge are different from the 95. I feared breaking the thin plastic lever and stopped trying to install the cartridge.
What do I do now?
Thanks,
fladia
I purchased an H470 mobile printer.
In addition to the regular ink cartridges (Color 95 and Black 98) I got the photo ink cartridges recommended (Gray 100 and Photo Color 99). The #100 cartridge fits fine, but the Color Ink Cartridge 99 will NOT fit, yet the package lists the H470 as a compatible printer for this cartridge.
Comparing the tops, the ridges at the top of the 99 Photo Color Cartridge are different from the 95. I feared breaking the thin plastic lever and stopped trying to install the cartridge.
What do I do now?
Thanks,
fladia
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Here is some additional information from a previous post I wrote that explains the choices for color, photo and photo gray cartridges.
This can be simple or complicated depending on your threshold for "best" photo's. I will describe the various cartridges and their uses, then suggest a few options.
The 98 cartridge is pigmented black ink. It is used for printing text and some plain paper of inkjet paper graphics. It is not compatible with glossy photo paper and is not used for printing on these media. This will be the best choice for printing text.
The 95 cartridge is a tri color cartridge containing cyan, magenta and yellow dye based inks. It is suitable for printing on plain paper or photo media and can print respectable photos. When printing graphics the 95 cartridge may be used to print black in some modes because the dot size for the 95 cartridge is smaller than the 98, so the 95 can produce better looking grayscale graphics than the 98.
The 99 cartridge is a photo cartridge and is swapped with the 98. It contains light cyan, light magenta and photo black dye based inks. Unlike the 95 cartridge the 99 cannot produce the full range of colors by itself, it must be used with a 95 color cartridge. When printing photo's the 99/95 combination can give better results in light areas sugh as sky tones and faces. The results may be less grainy than when using the 95 cartridge by itself. While the 99 can be used to print text it will be a poor choice as the dye based ink is not as good on plain paper for printing text.
The 100 is a photo cartridge and is swapped with the 98. It contains dye based black, gray and light gray inks. The 100 cartridge can print excellent B&W prints by itself. When used with the 95 cartridge it can provide better detail in dark areas than the 95 by itself.
So... the suitable combinations would be as follows. I would suggest printing the same photo with different combinations to see if you find a difference or advantage for a particular application.
98/95 Best for text, best for all around printing. Best on plain paper. Respectable for photo's on photo paper. Unless you print a photo using one of the other combinations and compare side by side you may think they are perfectly fine. Most economical
99/95 Best for photo printing on photo paper. Less graininess than the 98/95 combination, this will be most noticeable in light areas such as facial or sky tones. Can be used for plain paper printing but not really optimum for this.
100/95 Best for B&W photo printing on photo paper or enhancing color prints. May be better detail then the 98/95 or 99/95 combination, especially in dark areas.
I have some 99 and 100 cartridges but rarely use then as I find the 98/95 combination to be suitable for my casual photo printing needs. I do notice a difference in photos put side by side from the different options, but given any one of them standalone it would look fine without a "better" option to compare with.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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New Color Cartridge Won't Print

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Hi @knmcnulty
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
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USB: Verifies that the USB connection from your computer to the HP product is working correctly.
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Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
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1. In the ‘Devices and Printers’ folder
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3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
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After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Brand new color cartridges won't work.

I recently replaced all my ink cartridges (3 color and 1 black) in my Photosmart 6510. The printer status shows full ink on all cartridges, but it will not print in color. Everything prints black, or just a blank sheet of paper. I have tried re-installing the cartridges, turning off the printer, unplugging the printer. I get an error message when I try "aligining the cartridges".

Hello kimchamard,
Welcome to the HP Forums!
I understand your Photosmart 6510 will not print color ink. I will do my best to assist you! Please follow this entire HP document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Try printing a print quality diagnostic page to verify if this comes out with color or not. If not, please try cleaning the printhead which should improve the quality.
I will be looking forward to hearing from you.
Have a great night!
I worked on behalf of HP.

I just bought a MBA and I need to move my photos and itunes to an external hard drive (from my old MacBook Pro) because they won't fit on the Air. I got the photos moved fine and I followed an online tutorial to move the necessary files for itunes, but i

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Hi.
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Does this mean that even though it is not using the color cartridges, all of them have to be non-empty when the printer is operating?
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I think I solved the problem for my PC. I put in a new black cartridge but my color cartridge is empty. My printouts started looking awful and were trying to print in blue. I went to the printer area of the control panel and requested grey scale only. Suddenly my printouts look great, as they did before. I'm running Vista on a Compaq with an HP deskjet D1560 printer.

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Officejet 6100 won't print in B&W without full color cartridges installed (RIPOFF)

NEVER again will I purchase any HP product.
I had an important document to print up last night, and this printer will not work even with all settings to black and white only if any of the color cartridges are empty or missing.
You are extorting money from customers who bought your product in good faith.
I will be replacing this with a Canon printer today.
You have lost a customer with your skeezy business practices HP.
SHAME!
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The color cartridge(s) are NOT out of the printer. They are still installed in the printer. They are just low or out of color ink. I have not taken them out of the printer at any time.
The printer will not print when only black ink is required for the print job. The printer will NOT print at all right now!!! ALL of my HP printers in the past have printed in black ink when the color cartridge ink is empty. They will even print what is normally in color in grey.
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Kathryn {personal info removed}

Officejet 7110 won't print black only with empty color cartridges

There is a similar thread on this for the Officejet 6700, but I wanted to put it out there for the Officejet 7110 too.
When one of the color cartridges is getting LOW on ink, you start getting error messages for black and white printing. A prompt asks you if you want to print in just black ink, even though you have set all the settings in the dialog to black ink only. Strange, but at least you can keep printing in black ink only. Until...
When one of the color cartridges becomes EMPTY, you get totally cut off from printing in black ink only! You will be allowed to print NOTHING until you put in a new color cartridge!
I don't actually need to print color on this printer. I use it for half size check plots of engineerings drawings. Why on Earth would I need color cartridges to print black ink only checkplots? This is a total scam by HP to milk every last penny from the consumer.

I signed up for this forum just so I could respond to this thread.
After looking for an HP email address for support (that was also a joke), turns out its not simply a printer setting you can disable.
We also purchased this OfficeJet 7110 printer for strict use of black at the office.
Years and years of everyone saying, "Don't buy HP products, stop buying HP products, HP products are inferior." - to rephrase nicely.
Thought I would give it a shot, right out of the box the alignment was screwed up and took about 8 hours to fix and reprint the testing sheet (further sapping the colour cartridges). Now I can't even print in black. This nonsense about mixing colour to create a more true black, that's the most ridiculous thing I have ever heard. Let me print in gray if the ink quality you supply is so terrible.
Will not buy another HP product again, and I will joint he hoard of many who will spread the good word.
To put it bluntly; HP - get your **shhit-frawking-bleep** together.

Won't print - says to replace color cartridges

I am trying to print and I keep getting an error message about replacing my color cartridges - I have plenty of black and that is all I want to print. I need this to work now - any way to work around this error message and get this f'ing thing to print?

Hi,
What printer model?
Many models require any ink to operate, that in order to operate and service the print mechnism..
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Black ink cartridge will not fit into assigned slot.

I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit).

Thanks for the model number and additional information.
The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
Alternately, please visit the link below to order the photo cartridge online:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
Say thanks by clicking the Thumbs up icon in the post
Please mark reply as "Accept as Solution" if it solved the problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

Some colors in the HP tri-color cartridges dry up and stop working only a few weeks after purchase

HP Deskjet 4180
Genuine HP Tri-Color #22 ink cartridge and Black #21 ink cartridge
Windows 7
Test printing from Photoshop, Windows Picture Viewer and GIMP.
Some colors in the HP tri-color cartridges dry up and stop working only a few weeks after purchase.
The experience that I'm having currently contradicts very good, accurate color from HP cartridges in the past from RGB images that I've printed successfully with this printer. I've previously got excellent color from the true HP ink cartridges on this Deskjet 4180 printer.
But today it is obvious that the yellow is not flowing from this cartridge that was installed only a few weeks ago. And my ink levels are at 50 percent, and they were even higher when I started today... see the screenshots below.
I'm printing from Photoshop, but for some tests I tried printing from two other applications today but I'm always getting these results that indicate that there is no yellow printing... this is much worse than just a bad color profile. I'm an experienced photo retoucher and I have a long history of dealing with inkjet printing in the work place with all kinds of printers.
I know that inks can dry up in their cartridges if they don't get printed with every few weeks and if the printer isn't maintained. I purchased these new cartridges only about three weeks ago and the first test prints and some prints two weeks ago came out perfect.
But today this is the result I'm getting... screenshots below show the original RGB image and an actual scan of the bad print results I'm getting, indicating that no yellow is flowing from the HP tri-color cartridge. And a screenshot of the ink level indicator panel is at the bottom.
Why is the yellow ink drying up and not flowing so quickly? How can I prevent this besides doing semi-weekly prints to keep the inks from drying up? I'm in a fairly humid climat, so dry air is not the problem. The contact points on the cartridge are clean.
Does HP guarantee their cartridges for this kind of thing?
Good color - original RGB image...
Bad color - actual scan of bad print with no yellow, below...
Ink levels after test printing...
Thanks for any help.
digi

Well, here is the answer I was looking for, only arrived at by way of my own further investigation and experimentation.
It seems that no matter who I asked about this problem, I always got the same questions and answers.
For example, the people at the HP 800 number for consumer help, where it seemed I was not talking to someone who was actually familiar with the product, because they came to the conclusion that I need to buy a new HP printer... wow, isn't that a big surprise for an HP employee to say, "Just buy a new one!".
No one, and I mean no one, would seem to be able to listen to or understand what I wrote in my original question on this thread about how this printer prints fine when I first put in a new ink cartridge, and then just a few weeks later one or two of the colors seem to be dried up and they won't print.
And it seems that somewhere I read that you need to print a test maintenance print every month or so to keep the inks from drying up... but the inks seem to be drying up in less than three weeks now, even though I used to be able to go for months without doing a print and the inks would still be fine.
So when I was talking to someone in India, Malaysia or the Philippines at the HP 800 customer phone support number, after going through so much crap about whether this printer was still in warranty just to have a simple question answered you'd think I was trying to launch nuclear missiles and my launch codes weren't current.
And it was much the same situation to get on HP's "Live Chat" customer service on the net, and then they'd go through the same line of questions and answers as the support people on the HP 800 phone line...
Q: "Do you have dirty nozzles on your ink cartridges?"
A: "No, like I said in my original statement, I cleaned those and they weren't dirty to begin with."
Response: "Because you need to clean those every so often, you know."
Q: "Did you try cleaning the contacts on the cartridges?"
A: "Yes, like I said in my original statement, I already did that."
Response: "Because you need to clean those contacts every so often, you know."
Q: "Did you try putting in a new cartridge?"
A: "Yes, like I said in my original statement, this cartridge is nearly new and it shows a 90% ink level."
Response: "Because you need to put in new cartridges when the ink runs out, you know."
Q: "Did you do a test print?"
A: "Yes, like I said in my original statement, I did a test print and that's what is telling me that the yellow and magenta are not printing any longer."
Response: "Because that's how you can tell if any colors aren't printing, you know."
So is anyone else seeing a pattern here? It's not like I'm talking or live chatting with a real human being, but maybe an automated voice prompt system that only has an A, B, C or 1, 2, 3 type of response system that it's working from.
The people hear a answer, and regardless of what that question was in the troubleshooting category that they are in, they just have a stock response that seems to bypass what the customer's answer was, so it's like I'm talking or live chatting with a machine that is uttering its responses in a fixed pattern, regardless of what I'm saying.
HP customer service is like talking to someone who isn't listening, so often they ask their next question, but I just answered that question with my previous answer.
Like I said, the way it used to be, HP or even after market ink cartridges could sit for months without doing a maintenance print and I would still get a perfect print every time. And that's pretty typical for maybe an older person who isn't printing prints that often, but they just want to print one every few months or so, like my mom, with her HP printer, who I've been troubleshooting this problem for.
Or even with my own large format Epson printer or any of the pro level inkjet printers and even IRIS printers that I've used in the workplace over the course of the last 20 years... you could do a print every two months and there was no problem with dried up inks.
And I know somewhere in the past I read that the maintenance print that the instructions was recommending be printed only needed to be done every 4 to 6 weeks to keep the inks from drying up, although when I go through the entire full blown PDF instruction manual now I can't find ANYTHING about how often a maintenance print needs to be done... that's right, nothing!
But on Christmas eve I once again exchanged my last, dried up HP tri-color ink cartridge at a Walgreens store where my mom had purchased it months prior (and the guy was nice enough to exchange it even after 5 months) which was yet another HP tri-color ink cartridge that had at least two of it's colors dry up after only a few weeks. At that Walgreens they had been nice enough to replace three prior HP tri-color ink cartridges with the same problem in the last year, and before that three different after market, off brand tri-color ink cartridges from another store had dried up after only a few weeks.
So the guy at Walgreens told me that now with HP cartridges you need to do a maintenance test print EVERY WEEK in order to keep the inks from drying up... THAT'S EVERY WEEK YOU ARE NOW SUPPOSED TO DO A TEST PRINT FOR MAINTENANCE.
Now, you DO NOT need to do one of the test prints where it prints a photo of a pear, which uses quite a bit of ink, but you can just do one of the self test prints where you hold down on the CANCEL button and then press the COLOR COPY button and it prints a quick test page with just a little color and a lot of B&W text, and that's apparently enough.
And that seems to be enough to keep the ink cartridges from drying up, the way they seem to be otherwise doing so quickly now, as opposed to how HP and other brand ink cartridges used to.
And in fact, now after about a month, after doing weekly self test prints, the ink cartridges are still flowing well and they just did some full color prints quite nicely... ALERT THE MEDIA AND ANYONE WHO CONSIDERS THEMSELVES HP PRINTING EXPERTS!
So the questions I would ask myself are these...
First, why is it that NO ONE at HP customer service knew this, whether it be on the HP 800 phone support or on the HP "Live Chat" with people in India, Malaysia and the Philippines, or even here on the HP Help Forum with so-called EXPERTS from HP?
Second, how have the inks changed so that in the past, you didn't need to do maintenance prints every week, but maybe every two months at the most, in order to keep the inks from drying up, but now the inks dry up in a matter of less than two weeks unless a maintenance print is done once a week?
Have HP and other ink makers changed the formula of their inks so they dry up much faster, forcing people to buy new cartridges when the last ink cartridge is still at a 90% level with dried up ink?
And as a result, are people on the HP 800 customer phone support line and on HP "Live Chat" telling people that they need to buy a new printer, when in actuallity their ink cartridges are just drying up within a new record short period of time?
You tell me, HP experts.

HP PSC 1600 All-In-One error message remove and replace color cartridge

I get the remove and replace color cartridge and printer or scanner won't work. I have replaced the cartridge with new ones twice and it still happens. Just installed a new HP color cartridge and no luck. I've tried everything I can think of.
Please, does anyone have any other suggestions????
Thank you,
Mary Jean Kelso

Hi MJKEL,
Welcome to the HP Forums.
I see that you are having an issue with errors on the printer pertaining the ink cartridges.
I do have a few steps that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a documet that deals with A 'Remove and Check [color / black / photo] Cartridge' Error Message Displays on the Printer Control...
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

C6380 two cartridges won't print

Photosmart C6380. OEM cartridges. Tried to print a picture but it came out pink and black. Software said all color cartridges were low (I don't believe this) so I replaced all four color cartridges with new HP cartridges. Still prints everything pink. Ran self-test, the cyan and yellow blocks are blank. Attempted printer head cleaning but it failed. Test pages stop printing after the letters and the pink blocks.
Thanks.
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View Solution.

Hi Ciara,
I ordered part number CN643A as you recommended ($29.44 plus $11.25 S&H), and it arrived today. I eagerly followed the directions, cleaned the contacts on the printer, opened the package, carefully inserted the new printhead, and started re-installing the cartridges. This is when I first noticed that the new printhead only has four spaces for cartridges, three color and one black! No space for photo black! I tried installing the cartridges but it would not accept the 564XL regular black cartridge. Obviously this printhead is for a different model.
I went to HP's parts ordering site and entered my serial number, no printhead came up in the list of available parts.
I guess I will call the 800 number on the invoice and see whether I can exchange this for the right printhead, if it is available. If not and they won't take it back, I am disinclined to spend another $40 for another new printhead, the $80 I would have spent just on the printhead replacement could have been spent toward a new printer that works.
[Bob, I had already ordered the new printhead before receiving your advice. I will continue to pursue the new printhead option for now, but will keep your advice in mind as a last resort. Thanks.]
Wayne

Refilled color cartridge can't conform to F2120 all-in-one

In a nutshell, I got my colored ink jet cartridge refilled and it doesn't seem to conform to my HP F2120 all-in-one printer.
A more detailed description:
*When I attach the printer cable to my computer, an orange light flashes beside of the image on the printer of an ink drop (just above where it says "Resume").
*Also, a box pops us saying that it sensed a new cartridge and basically requests the cartridge to be aligned. It's never happened this way before. A refilled cartridge always worked right away for me. If I put in a brand new cartridge, then automatically an alignment page would be printed out.
*Well, it asked for me to print an alignment page or "continue" if I already had a page; I select the first option and no page would be printed out. So I try again and I select the other option of "continue", then it asked to scan the alignment page and once scanned, I clicked "done".
*I try to print out a document and it won't happen. Sometimes when I attach the printer cable to the printer cable, I notice a box saying that there is a problem with this colored cartridge so "please refer to printer documentation" which doesn't provide any help in this situation.
*SO, has anybody experienced this problem before? Is it possible my old alignment pages don't work and that there is a way to print out a new alignment page? Any other troubleshooting idea or fix that could work? OR do I get a brand new cartridge?

Hi shinygray
It's possible that the refilled ink has affected the reliability of the cartridge. You could try cleaning the cartridge as described here . Did that solve it?
FYI, more info in the links below
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00853819&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
http://www.qualitylogic.com/2009HPinktest.pdf
Kind Regards
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Hp 99 Photo Color cartridge won't fit h470

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