HP Aio photosmart C309a

I have used image capture to scan pictures from my scanner. HP software will not scan either. It prints fine by bluetooth even though I have a direct connection with a USB too. It does not recognize I have a USB connection for printer or scanner.
I have a Mac 10.6.8. All of the sudden after scanning in the past week, it says, No camera or scanner detected. I was connected with usb and bluetooth. I did everything to fix this, I checked my usb connection, I deleted the printer and added it back,(it would only recognize a bluetooth connection). I rebooted computer, and shut down printer, unplugged, waited, and plugged it back in, re-booted... I repaired my dics permissions, and I checked for and attempted to install updated software.....and finally got this message.
Some components installed on your computer were developed for another version of HP utility. These components will not be loaded and some functionality related to your device will not be accessible. Please click HP support item on the toolbar to visit HP Online Support site and download the latest version of HP software.
I updated the software, and it still gives me the same message.
Now I have totally uninstalled the software, and will attempt to re-install and update. Need help, or ready to just buy another printer.
FYI - I bought this printwer about 4 years ago, it was messed up, so they sent me another one (the one I have now), and it has never worked right either.

Hi nursnchg,
Welcome to the HP Forums!
I noticed that you cannot scan from your HP Photosmart c309a to your Mac OS X 10.6.8, either with a USB connection or bluetooth. I am happy to help you with this scanning issue!
So we can verify that the hardware works on the printer, what happens when you make a copy instead of a scan?
I know you have done some of these already, but I would recommend to try the following in this order:
Uninstall the software. Uninstalling the Printer Software
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Re-install the software. HP Photosmart Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6.
If that still doesn't work, I would also recommend trying to plug the USB cable into different ports on the Mac, as well as trying another USB 2.0 printer cable, in case there might be a problem with the cable itself.
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

Mac os x 10.7.4 connected to a photosmart c309a. Scan documents to word and edit?

I have a mac os x 10.7.4 connected to a photosmart c309a. I use the mac drivers to scan document. Everything is updated and working fine. However, I would like to scan a document, copy it to word, and edit. How can I do this?

The OCR software does not necessarily need to integrate with the HP Photosmart driver. You scan the document, save it as a JPG, TIFF, PDF or whatever and then run the OCR software against the scanned file.
I use Readiris with an HP AIO printer on Lion and it works just fine, using MS Word to edit the results.

Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
Wireless on PASS
Wireless working FAIL
and everything following that stated as 'not run'.
Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
So the question is, is this a hardware fault, and if so what can be done about it?

Hello,
Yes, it is an hardware issue and indicates that the Wireless card is not functional.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the white star under my name.
Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Want to be able to scan w/ Photosmart C309a on wireless network

I want to add HP Solution Center to be able to scan documents from my laptop wirelessly. I've loaded and installed all the latest HP software for the HP Photosmart C309a printer on to my new Toshiba laptop. I have been able to print from Word and Adobe Reader, etc., wirelessly, but I cannot access the printer via the HP Solution Center to scan documents. I'm told the device installation is not complete. So....
...When I attempt via "Add a Device Photosmart..." the software detects the printer but each time, whether I try via ethernet (connected with cable) or wireless, after running the network diagnostics, it fails. I've done this at least a dozen times.
Another laptop with the same software nearby is connected via wireless and works flawlessly. The one I'm working on won't work.
This question was solved.
View Solution.

I would try uninstalling, rebooting, then reinstalling the printer software. There should be an uninstall icon in the HP/printer folder in the programs group.
If you have other HP printer software installed that you are not using I would uninstall that as well.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Wireless Radio is not functioning on Photosmart C309a

VERY FRUSTRATED right now....I've read similar posts about this and wonder if there is a significant flaw with the wireless radio in this model that HP will not acknowledge....
I've got a 13 month-old (Still shiny new) Photosmart C309a that is just past the warranty date. It really hasn't been used much at all -- just basic household use. I am totally kicking myself since we started having problems with the wireless network disconnecting about 3-4 months ago (when it was still under warranty). It was a sporadic issue, and I was always able to do a reconnect by doing a combination of unplugging it and then using the "Wireless Setup Wizard" to reconnect. Now it cannot find the wireless network at all. The Wireless Radio is "on" and when I run the Wireless Network Test I now get "The Wireless Radio is not Functioning. Contact HP Support". My wireless network seems to be working just fine for everything else, so I truly think this is a printer problem.
Anyhow, because it is just past warranty, we have called HP support twice and have not gotten much help either time. They do not seem to care and tell you they will have to charge you for the help?!?
Am I supposed to replace a perfectly good printer since the wireless doesn't seem to connect? Is there another way to fix this? Is there a way to just replace the wireless radio and not the whole printer (and is that advisable)?
I would greatly appreciate any help!

This seems to be an issue with HP wireless printers. The Photosmart C309a is my second all in one in 5 years. Same as many others, my wireless went dead 13 months after purchase with very light home use. Last one had wireless go dead same way and had to use it wired to the network for 4 years.(except for wireless, old printer still works fine, had to upgrade for Windows 7)
Seems HP should correct this issue or at least quit advertising wireless printers when the wireless dies and cannot be fixed.
No one should have to purchase a new all in one printer to have wireless when everything works except the wireless after the first year. The printers cost way too much for cheap wireless with a short lifespan. If HP does not do a recall on these printers for the wireless, I'm going to purchase a different name brand next time... Starting to look up reviews now on other printers.

HP Photosmart c309a printer. install msg is 'wireless radio is not functioning'. troubleshoot?

My HP Photosmart C309a printer stopped printing. i uninstalled & re-installed the printer and software. on the reinstall, a message popped up that "wireless radio is not functioning'" how do i troubleshoot this?

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Do it soon.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP photosmart C309a: Wireless radio is not functioning

I completed the wireless network test report and the diagnostics summary states that the wireless is not working and there were no wireless networks detected.
This printer had been originally connected directly to the internet port and had been able to print from all locations in the house wirelessly. Now that the internet connection is not plugged directly into the printer- it is not working.
What do I need to do?

Hello HMeredith,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are unable to connect wirelessly any longer to your Photosmart C309a model. I would first recommend restoring the network defaults and attempting to connect to your network again.
On the printer, select Setup Menu, Network, Restore Network defaults-Yes and restart the printer.
On the printer, select Setup Menu, Network, Advanced Setup, Wireless Radio, turn ON.
On the printer, select Setup Menu, Network, Advanced Setup, Wireless Setup Wizard (this will search for all the networks in your area, choose your network and enter your SSID (router password) to connect, then the printer will tell you it's connected.
The printer will display an IP address (ex: 192.168.1.2) so if you input the IP into a web browser, you should be able to reach the embedded webserver (printers webpage) which will show you it's connected to the network.
Now the printer will be connected to your network.
If you are still unable to connect to your network or run into any issues, please let me know the details and I will look into this some more for you. Please also include which OS you are running on your computer if further issues arise.
Here are two links to help you find which OS you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problem printing from excel on HP photosmart C309a with windows 7 x64

Hi,
I have the following problem when printing certain sheets from excel or even print previewing them it comes up with an error stating it cannot print due to error with my hp photosmart c309a maybe due to lack of memory, too many open applications etc.
however this doesnt effect other sheets made from same template, if i copy the data to a new sheet i can print it. however this error has effected old spreadsheets and newly created ones, only seems to effect excel and only on some sheets. On the sheets that wont print, if I change default printer to another it will preview and print but not to my c309a, this therefore must be some error with the driver for windows 7 as it worked fine before on my xp system with same spreadsheets. I have downloaded latest drivers with no luck, what else can I try, when will this error be fixed with a new updated driver?
Thanks

My HP 309C printer won't print Excel documents it says it is short on memory and to close other programs.
Can I get some help with this as it is very frustrating I gave up a Cannon to change I thought for the better but this is not the case. thanks,....Les

Using a different wifi card in a Photosmart C309A

I'm one of the many people that has a Photosmart C309a that the wifi card died shortly after warranty. I found a C309 at a recycle place and pulled the card (hey, they only charged me $5 for it). The number on the card is 1150-7936, not 1150-7931 that has been said in the forums. Do any techs think the 7936 will work??

***Note to those desparately searching for 1150-7931 cards:
I tried replacing the 1150-7931 with a 1150-7930. There are similar except for the jack (I assumed that the right angle jack is the "1" designation in the s/n) I assumed wrong– it did not work.
good luck out there. Please post your info if you gain any.
Thanks!

HP Photosmart c309a no longer printing and drivers not available

My HP Photosmart c309a printer which previously worked successfully printing wirelessly suddenly stopped longer working and showed as Offline and the dirvers do not seem to be available for my Macbook Air. I have set the printer back to default settngs and reconfigured wireless and bluetooth. I have turned printer and laoptop on and off. I then removed the printer from the list in Printers and scanners in System Preferences and then have tried to add it it back. The Photosmart shows as a device to be added but when I add it, I then get a message:
"Can't install the software because it is not currently available from the Software Update server."
I have downloaded general HP Photosmart software from apple download site and that hasnt had any effect, and I have tried to download from HP site for C309a for mac http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&cc=us&dlc=en&lc=en&os=4159&product=373... but there is no download available directly (like there is for Windows). The instructions take you to Printer & Scanners and Add printer, so same vicious circle as above. I have also tried adding the IP address for my printer but get the same message. After trying these various work arounds we can now prnt from daughters PC (after downloading drivers again from HP site) and other daughters mac is now working but i cant add my printer back to my selected prnters on mine. Hoping someone can help me very soon. Thanks Lisa

The radio may have failed. Let's try a test:
Make sure the radio is enabled. The blue Wi-Fi light should be on.
Turn off the Bluetooth radio. The blue BT light should be off.
Press and release together the <setup> and <#> keys. A diagnostic report will be generated.
At the top of the report is a section labeled [ USB Host ]. Tell me the RNDIS PID/VID values.
At the bottom of the report is a section labeled Undirected Scan - Wireless Networks Found = X. Tell me how many networks are detected, the names of the networks, the channel and the RSSI. Also tell me which one is yours.
If the PID/VID in step #4 is N/C and there are no wireless networks found in step #5, then the radio may have failed.
One last check is to turn the printer off and unplug the power supply. Then while pressing and holding the # the 6 keys, plug in the printer power. Hold the keys for 10 seconds then release.
After the printer initializes, repeat the steps above and report back.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

OSX 10.6.6 does not recognise Fax or CD printing on HP Photosmart C309a

I have just spent all day trying to get my new admin iMac at work to printCDs or scan using the attached HP Photosmart C309a Multifunction printer. I'm connected via USB.
The latest HP drivers from Apple have been installed, and the latest software for the printer from HP, including Photosmart studio app has also been installed. Permissions verified, printer reset etc.
The printer is communicating with the computer because we can print to paper, and utilities such as ink levels etc are clearly displayed on the iMac. The computer' finds' the printer so the physical communication is fine. When I try to scan or print to a blank CD, the computer says Cannot create a session in the scanner and (ii) your default printer cannot print directly to CD or DVD, even though this is one of the main functions of this combi printer !
Under OSX 10.5 we had no problem connecting to the printer and using all of it's functions. Now we have received a new iMac running Snow Leopard this isn't possible any more. I have been on to HP Technical support and they have talked me through a manual uninstall of the HP software and a re-install, which I have carefully carried out twice, both to no effect. Deeply frustrating !
I know that this is a software issue, but I'm damned if I know how to effect a solution to this problem.

Hi Bruce
Interesting, thanks.
I guess the obvious question is, where would I get UK drivers from ? Most of the website (hp.com) is Windows orientated. There were two upgrades for OSX listed for this printer, one C309a all-in-one and another for their photosmart studio app.
Apple have a generic HP printer upgrade specific for OSX 10.6. The advice from HP was to manually uninstall their software from the HD (they gave me a long list of things to delete). Why this was not undertaken by their enclosed 'uninstall app' beats me. Then verified and repaired permissions.
Then I was told to install the Apple upgrade. I did this and tried the scan function first, as instructed. This failed to open a scan session. However the printer scanned and printed manually OK.
I then rebooted and installed the HP upgrades and tried the scan again. Same result. The CD print function from the Photosmart Studio App produced an error "your default printer does not support direct printing to CD or DVD". If I used the Photosmart print App, I could get the CD to print but the size was wrong, even selecting CD 120mm as 'paper size'.
Clearly this is a software issue and someone would have spotted this in some sort of debugging test surely ? Anyone any suggestions ?

Printing photos on HP photosmart C309a from Lr in Windows 8 OS

I am unable to make the Lr 5 to print on my HP photosmart C309a. Previously I had Lr 5 running on my PC with Windows 7 and I was able to use the same HP printer to print both from the main tray and photo tray. Now I cannot get any photos from Lr printed, while the printer does print a test page ok from Device Manager.
Timo

In the drivers section I did select HP and C309a and in the device manager it states the unit working properly.
I believe I had also visited HP's download site and downloaded their driver for W8 for this printer, but will go through that step one more time.

I've upgraded to Mavericks. HP Scan no longer works to scan images from an HP Photosmart c309a yet the printer works. My Mac does not recognise this scanner as a scanner, only as a printer. How do I get my applications such as Preview to use this scanner?

I've upgraded to Mavericks. Formerly HP Scan we used to establish communications with an HP Photosmart c309a all-in-one printer/scanner on my wi-fi network. As of the Dec 2013 update to Mevericks, it appears that HP Scan is now disabled and I cannot find this device as a scanner in System Preferences. I cannot connect to it in either Preview, Pages, or Photoshop Elements 8. Does anyone know a way of getting the OS to recognise this as a scanner?

How was the printer added? Using AirPrint or the HP ppd? Since Mavericks defaults to adding an AirPrint printer with the AirPrint ppd, it might be necessary to add it again with the HP ppd, after making sure you have the HP drivers installed.

Is there a fix for the HP Photosmart C309a continually going "offline"?

My HP Photosmart C309a all in one goes off line all the time. The only way to get it back online and printing is to unplug it. it is very annoying to have to do this every time I want to print. This must be a common issue. I connect wirelessly to the printer.

I am having the same problem with my C309g-m. It happens too often. Unplugging did not work. I had to reinstall the driver this time. I hope someone has a quick solution.

With HP update for Maverick my photosmart C309A does not work properly

After the HP-update for Maverick my printer HP Photosmart C309A does not work correctly. The scan facility is gone and the printer "hangs" after one print. I had to reset the printer software from a backup and to disable the automatic installation facility on my IMac. Shortly, very very very nasty. I hope this is the way for Apple to change this update into a good one. There is no other way to communicate with Apple then through the Community. I wander if Yosemite gives the same problems with printers.

You are welcome.
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback
Some people have solved this by restoring their previous driver from their backup.

HP Aio photosmart C309a

Similar Messages

Maybe you are looking for