HP All in One-7520
My 7520 HP printer is 1 1/2 to 2 years old. Just enough to be out of warranty. My daughter went to print something yesterday and it did not print. It looked like it was out of ink. Only we had just installed a new black ink earlier in the week and she had printed maybe 30 copies tops since. But because she had a deadline for school, I installed the second black ink cartridge that I had today. This time she printed 5 copies and then it stopped printing again. I didn't know if this is a common thing? Does it mean the printer is junk? The ink is bad or what. i don't have a clue???? Now that I think about it the cartridge before the one we put in last week was not that old either, because i remember asking my daughter if she had printed alot since i put that one in and she said "NO".
Thank you for your time. If anyone can help me I would appreciate it.
Hi,
Sorry to hear you are having problems.
You'll find some steps in this document that may be of some help in evaluating the print quality issue you are experiencing.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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Similar Messages
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Photosmart all i one 7520 Printing problems the wrong scale the printout
I will print covers for DVD cases. Have done it before from two different programs to my previous photosmart printer without problems. Now since I change the Photosmart All in One 7520 will be reduced format in both height and width. A degradation of the picture takes place.
Hello there @AgnetaL
Welcome to the HP Forums!
I understand you are facing some issues when printing DVD cases from your Photosmart 7520.
I would recommend checking the printers specifications, as this unit may support different sizes, paper types, etc than the previous printer did.
Here is the link for you to get to the: Printer Specifications for the HP Photosmart 7520 e-All-in-One Printer Series
If there is still an issue, let me know which programs you have tried printing from, which paper size and type you are using, and which troubleshooting steps you have tried already.
Have a great Monday!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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am I supposed to write here? my new comp is Dell Inspiron 15. My new printer is HP 7520 all in one. There is very little information with the printer. If I had a picture of it, I think that would help. I am not completely ignorant as I had an all in one 15 years ago, and then an Epson photo printer. However, I am now 85 yrs. old, have poor eyesight and am very hard of hearing so I need some help and don't know where to go. Any ideas, gang?? I am thinking of attending a Sr. citizen class in computers (I now have Windows 8.1 ( the printer to make a copy. HELP! Thanks for reading this.... Spicy
Hi,
Please check the box, a small booklet which shows you to setup should be in there. Please also watch the following video:
https://www.youtube.com/watch?v=gVJoOSE5ldw
Regards.
BH
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Saving PDF instead of TTIF with Photosmart All-in-One 7520
After I scan using a feeder (multiple pages into 1 document), I try to SAVE in PDF format - Nope- no option!
The printer wants to dave the "document" using another format (e.g. jpg, ttif, etc.)
Will this printer SAVE the document as 1 document - several pages in PDF format?
Hope you understand my frustration and can provide a solution!
Thank you!Hi,
Where do you scan from ? By default, it will scan photos as image files and documents as pdf files. Please select document when scan. For scanning multi pages, please try
Double click printer icon on desktop,
Select Scan a Document or Photo,
Put the first page on the glass (face down),
Check options (size, dpi ...), and select Scan document to file,
Click Scan - machine will scan the first page
Remove the first page on the glass, put the second page,
Click + (plus sign) It sits on the left hand side of a red x
Machine will scan the second page, put 3rd page on the glass and click + again ..... to the end then click Save
Click Done after Save
Regards.
BH
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HP 7520 All in One "Unable to Communicate with Printer" msg
We have a HP all in one Photosmart 7520 printer- it is USB connected to a mac (OS Snow Leopard I believe). This was the original set up. When I moved back here I was able to set up a wireless network with the mac as the host computer (connecting the modem to a Linksys router). I was able to set up my windows 7 PC to this network and to the printer with no problems and was able to print to the printer for months. Now I am getting this error "Unable to communicate with Printer" and says it is unable to to be completed because the printer is unavailable or not connected.
The printer IS connected and on. My PC can see the printer listed in the control panel (I in fact uninstalled and reinstalled to see if that would fix the problem- it didn't). The only thing that has changed since I originally set this up was that I added my second PC (Windows XP) to the network but I don't think that's the cause of my print job requests failing to print.
I do know that the modem itself has been reset a couple of times due to the cable deciding to drop out a couple of times. Could this be the reason why?
What else can I look at to try to get my PC to communicate fully with the printer. I've tried printing from googlemaps as well as a short notepad file.
Thanks!
This question was solved.
View Solution.Let’s try this.
1. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
printers IP address in your browser, Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home
Page (EWS).
2. Set a static IP in the printer outside the DHCP range of the router.
In the router:
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. For the routers security, disable WPS and never use it and disable UPnP so nobody can hack your
system (if you want to know why, search the web).
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
they must be different for all bands, even for any Guest networks.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1 Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Now try.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
HP 7520 all in one printer does not print photos well-Does with my Windows machines
I have several computers. Everything works great with printer in Windows environment. I have an iPad and a MACbook PRO with Maverick 10.9.4. The photos are terrible when I print with either of these devices. It almost looks like a negative image. I have checked for updated drivers, etc for the MAC. The ink is HP and the levels are good. It works fine with my PC computers, but not my Apple devices. I have checked system preverences in the APPLE. It appears to be only the photographs. Text prints fine. Any suggestions?
This question was solved.
View Solution.Hello cpsimon, and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into photo print issues. I would like to help!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps.
After the updates, I would recommend reinstalling the HP Photosmart 7520 e-All-in-One Printer Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green. -
HP 7520 all in one - scan to computer won't work
Hi there,
I was wondering if someone would be able to help me with a scanning issue. I use my HP 7520 wirelessly, and the printing works fine. I can scan to email and to a USB, but scanning to my computer won't work. It used to work, and stopped one day. I've tried shutting down the printer, computer, and router to re-start.
I also followed all of these directions:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?javax.portlet.begCach...
I have a Mac OSX 10.8 operating system. I tried un-installing and re-installing the software, nothing works. But the printer is connected to my wireless network. The only thing I couldn't do with those instructions is under the "check scan to computer setting" area, number 7. Whwn I open my print que and click on "settings", I don't have a utility tab. So there is no where for me to check the box "scan to computer". Is that the issue? Not sure why I don't see this on my computer. Thanks!Hi clh283 and onespeedbiker,
I understand you aren't able to scan from the printer to the computer.
Thank you for your reply.
I will be happy to help you with this.
If you are missing the Utility tab then you won't have the option to enable the scan to computer.
What drivers did you install?
I would uninstall the printer. Uninstalling the Printer Software.
Follow these steps to repair Disk Permissions.
On the Apple menu bar, click Go, then click Utilities.
From the sub menu on the right, double-click Disk Utility .
From the list on the left, select your drive or active partition.
Click the First Aid tab, then click Verify then Repair Disk Permissions .
Restart your computer.
Then download and run the installation.
Here is the URL for the HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers - Mac OS X v10.6, v10.7 an...
I have provided a document for A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning. Steps for enabling the scan feature.
This information is for onespeedbiker since you are using Win XP.
I would download and run the Print and Scan Doctor since it might resolve the issue automatically.
Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows.
Hope this helps.
Thank you for posting on the HP Forums. Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
7520 all in one will not print photos from photo tray from computer
7520 all in one printer photodmart will not print photos from computer from the photo tray
Hi,
By default it picks main tray, you have to tell it to pick papers from photo tray:
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
7520 All In One not scanning from computer
I have a 7520 all in one printer. I can scan from the printer to my computer with no problems, I can print from my computer with no problems. I have always been able to control scanning from my computer when I put a picture on the printer without any issues. The HP Photosmart icon on my desktop is there but I cannot open it. I've tried opening it from the Start Menu and I still can't open it. Now I've tried going to the HP Solutions Center and when I click on that it says it cannot run b/c installation is not complete. (I've had this printer for a almost a year and this just happened out of the blue.)
I uninstalled the printer then reinstalled it again. I unplugged my printer and my wireless router and retstarted both, all to no avail. My software is updated and I've run Scan Doctor and everything is in working order.
I simply cannot open HP Photosmart from my computer.Hi @FinnGirl47,
Welcome to the HP Forums!
I understand that you cannot scan from the computer with your HP Photosmart 7520, and I am happy to help!
For further assistance, I will need to know: If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos, also if the printer is able to make copies.
In the meantime, please try going through this scanning guide, A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Adobe Reader version 9 or higher for HP Photmart 7520 all in one
How can I tell if I have an Adobe Reader (version 9 or higher) on my 7520 HP all in one printer?
Hi,
It can print files from many versions. You can print from the latest Adobe reader. Is there any error ? What is it ? To find out out the Adoba reader version on your machine, please click Help and then About ....
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
Newly bought HP 7520 e-all-in-one does not scan in color on mu Mac OS 10.9
Help need, totally frustrated.
Just installed a brand new HP 7520 e-all-in-one on my new MAC OS 10.9. The product prints and copies in color. However all scans come out black&white??? Who can help me, desperate in time constraints. I have the printer USB connected.
Elske
This question was solved.
View Solution.Hi,
The default scan workflow configured to scan documents as Black and White. Make sure to change the scan settings to scan documents with color:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the Scan Tasks tab.
4. Select the affected shortcut and click on Edit... (or just double-click the shortcut).
5. In the section of Scan from an HP Device click on the blue triangle or the Show Details button to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Mode
7. Now select the Color option and then click on OK to save the changes. The next scanned document using this workflow will appear in color.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution -
Purchased new HP 7520 printer and am using an iMac with OS x Maverick system. When attempting to print from the iMac, the printer selects the main tray instead of the photo tray. Photo tray is selected as default in settings on the iMac, as well as on the printer. I've attempted to print from the iPhoto app as well as the Lightroom app. Neither works.
The photo tray WILL select when printing from my iPhone, however. Is there a driver error or something that needs corrected? I see that this seems to be an ongoing problem from viewing the forums. I hope there is a solution. Otherwise it gets returned tomorrow. Please help.Welcome to the HP Forums ADowns,
I read your post which indicates that you are unable to print to the photo tray on Maverick. But the Iphone prints to the photo tray fine. I can help you with this.
Are you using the Full Feature download drivers from HP?
HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
If you are still having issue then please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
Try printing again from the photo tray again.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Setting up scanning on my HP 7520 all in one
Watched the video on setting up my scanning function but when I click on the printer icon in my control panel I do not see "Scanner Action" I only see printer action?? Please help. What am I doing wrong. Can't locate my printer software disc.
apucciarello,
Welcome to the HP Forum.
You may need to (re)install the Printer Full Feature Software for your Printer onto your computer.
After you install the Software, Double-click the Printer Assistant shorcut on the Desktop to find a Scan feature function (left side).
General Instructions to Install the Printer Software
Reminder:
1. In most cases, the Solution Center has been replaced by the Printer Assistant.
2. The Printer Assistant shortcut will be installed on your Desktop during the last part of the installation.
· Create a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
· Open HP Drivers & Downloads
· Enter your Printer Model information
· Select your Printer from the “Results” list
OR
· Open HP Photosmart 7520 e-All-in-One Printer Drivers
· Enter your Operating System in the Drop-down menu
· Click NEXT and Scroll down
· Look for category Driver - Product Installation Software
· Select the Basic Driver, e-print, or Full Feature Software
· Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Be sure to look for Updates as needed for your installation. If available, you may download the Print and Scan Doctor and / or other programs from Category – Utilities.
· If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
· Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
· Scroll the video list back and forth until you find the video that most closely matches your situation.
· USB connection: Download and install the driver software before connecting a USB cable.
· Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
· After the initial installation is complete and working, check / install Category - Update
There is valuable information at the printer’s website, including manuals, how-to pages, a Troubleshooting and SOLUTIONS section, and alerts and notifications for your printer. Be sure to take an extended look at what is available. Bookmark the page.
Remember: After you install the Printer Software, use the Printer Assistant shortcut on your Desktop or use your Favorite browser and the printer's IP address to access the printer through the EWS. You can set / change your wireless, assign a static IP address (network tab), check your printer's stats and more. Excellent!
Example:
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Click Accept as Solution when the Answer is a good Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur -
Power up problems on my HP 7520 all in one printer
My HP 7520 e powered down whilst in the process of printing. when the power pack is disconnected from the printer and powered back up from the mains supply a green light shows on the actual power pack. when the power pack is connected to the printer the power fails immediately.
Hi , Welcome to the HP Forums! I noticed that you are having power up problems on your HP 7520 all in one printer. I am happy to look into this for you! Please try the steps within this guide, The HP Printer Does Not Turn On or Respond When the Power Button is Pressed. As it deals with power related issues. (Even though the guide title may not match your issue, I believe the solutions will help.) Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”
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How do I enable the low ink warning message on the HP 7520 e all in one printer
How do I enable the low ink warning message on the HP 7520 e all in one printer? Or is it even available on this model?
This question was solved.
View Solution.ccardwell,
Welcome to the HP Forum.
The following Assumes a Recent Windows Operating System is installed on your computer...
The Photosmart 7520 allows you select when you would like to receive Ink Alerts:
Right Away -- as soon as there is a need for attention
Only when you initiate a print job
The Full Feature Software installation procedure places the Printer Assistant shortcut on the Desktop.
Install Full Feature Software – Photosmart 7520
Open the Printer Assistant shortcut > tap on the Estimated Ink Levels icon (along the top ribbon) >
Toolbox opens > Select tab Advanced Settings >
Under Show Alerts > CHECK desired setting
Click Close
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur
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