HP all in one J4550-won't print blue

I have a 5 month old printer, HP all in one J4550. Last month we put in a new color cartridge (from Rapid Refill, a very reputable place for re-manufactured ink cartridges) & now we are totally missing one color, blue. I have gotten a replacement thinking it was the cartridge and am having the same problem. I have done all of the cleanings and I've even swabbed the contacts with alcohol. Any other suggestions? Is it possible that the remanufactered cartridge ruined something? Help!!
Thanks everyone

When you say commands what do you mean about that? Like it wont print? Or wont scan?
Please let us know.
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The compressed air will generally not clean the rollers properly, try the procedure in this page.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Officejet 6500 All-In-One 709n Won't print black

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If that's a problem with your cable company, change the company.
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Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? Are there any error messages or flashing lights? What operating system are you using?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hello
Is it possible to do a reset on the unit? Via: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00841912&cc=us&dlc=en&lc=en&product=2512009&tmp...
To try to get it in default mode
Kind regards
Best regards,
Say "Thanks" by clicking the Kudos Star in the post that helped you.
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Although I work for HP my posts and replies are my own .....

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Hi there miricro,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Won't print blue

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HP e-mail support, Ticket no: 8028153835
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What is your solution?
This question was solved.
View Solution.

cschmidt41 wrote:
I use Windows 7 Home Premium 64 bit and the Deskjet 6500 is not one of the choices. Any subs?
Also, if it were, do you download the driver?
The driver is supplied through Windows Update. Go to the Devices and Printers folder, Add a Printer, then select Windows Update. It will take a few minutes to update the list, then the Deskjet 6500 series will be a choice under HP (not Hewlett-Packard).
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet 7410 All-in-One no longer 'automatically' print double sided

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Hello Toosweet
In Printer Preferences make sure the duplexer is enabled. Do you have the full feature software installed?
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there are 2 ½ ways to print
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2-½ one get the free software from netgear called netgear genie which will make the computer display all printes it's know act as AirPrint printers
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Can't get HP Officejet J6450 All-in-One to scan or print

Hello!
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Is this scanning from the PC and/or from the printer? Did it ever scan previously? Is this connected by USB/wired/wireless?
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http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us
Just pick the right operating system, and get the download and run it. That may fix the scanning issue you are having.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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If you have the full feature drivers installed for this printer and there isn't a Black Ink Only option under Print in Grayscale, then this printer lacks the feature. Typically the Black Ink Only options follows the drivers for some deskjets and most officejets, because of the office environments they are intended for. Where as Photosmart printers are more aimed at printing photos.
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Deskjet 3050 All In One J610 won't scan

Successfully downloaded HP Deskjet 3050 All In One J610 series to my MAC laptop. It will not scan, I hit scan button and it says Try From Computer. Cannot find scan option in laptop files.

Hi @Ericcc , thanks for reaching out to the HP Forums! I would be happy to help you scan from your mac running 10.7 to your Deskjet printer 3050.
Please use the following document for detailed instructions specific to scanning to 10.7; Scan from OS X v10.7 Lion With the Full Feature HP Software for HP Multifunction Printers.
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Please let me know if this resolves the issue, or if you require further guidance.
Please click the Thumbs up icon below to thank me for responding.
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HP all in one J4550-won't print blue

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