HP All-in-One Printer Remote App For Windows Phone 8.1 Troubleshoot

Dear HP,
Device Nokia Lumia 520
OS Windows Phone 8.1
Printer HP Officejet Pro 8600 All in One Printer
I have installed HP All-in-One Printer Remote on my smartphone as well as on my PC having Microsoft Windows 8.1. The PC app is running
fine but on my smartphone, app can't find my HP Wireless printer. All Devices(PC, Smartphone, Printer) are connected to same wireless LAN Network.
Regards
Sahyog Vishwakarma
Mob.: +91-7206369455
Yamuna Nagar
Haryana

Hi,
The app for Windows phone is a BETA version. In my case (also a Nokia) it can find my printer but when sending something to printer, printer won't print. Again, it's only a BETA version.
Regards.
BH
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Hi @EslamHassan
Welcome to the HP Support Forums. I gather that you have a question regarding the HP All-in-One Printer Remote app.
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I work for HP.
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Hi qunbea,
Have you tried using the HP Printer Install Wizard or downloading the printer drivers and software from hp.com?
Supported Printers for Windows 8 and Windows 8.1
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03168175&lc=en&cc=us&destPage=document&dlc=en
If your full printer model is "HP Photosmart e-All-in-One Printer - D110a" then here is the link to download the software from hp.com.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=4023246&task=&
- Carolyn
Although I am an HP employee, I am speaking for myself and not for HP.
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* Please mark a reply “Accept as Solution” if it solved your issue so others can find it.

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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Hi @DelanoJoe
I see you are getting a fatal MCI error code 1935 and the documentation specific to that code is not for Windows 8 or 8.1. I will certainly do all I can to help out
Please complete the following steps and let me know the outcome;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
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Open folder Util
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Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
Image source
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

HP All-in-One Printer Remote App For Windows Phone 8.1 Troublesho​ot

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