HP assist won't install updates

Hi
My HP assist is showing that I need to update a few things. I click updates and it goes through all the processes, and then downloads the update. It then moves onto the installing, but after a few minutes finishes, but there is a cross by the box, and it links back to the origional page, still showing the update.
I've tried restarting my laptop, and I still have the same problem
I have a HP Pavilion 15 notebook PC

Hello @rachelpayne,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that the HP Support Assistant is not installing updates on your notebook computer, and that restarting the notebook does not resolve the issue. I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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