HP Assistant not working after trying solutions in community

HP Support assistant not connecting to internet. Tried various solutions from the support site that included:
* running ms fixit program to uninstall
* turned off firewall
* reinstalled ...install latest version as of Dec14
... I have two of the same machines (bad choice going with these inferior machines!!!!)
...both exhibit this behavior and both were upgraded from 8 to 8.1
Would like a solution to actually see this program work... I won't be looking to buy hp again for servers /desktops or laptops.
This question was solved.
View Solution.

You are welcome.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Similar Messages

Apple TV does not work after trying to update software. Main light keeps blinking and on the screen shows itunes icon and a usb cable. What does that means?

My Apple TV does not work after trying to install the new software update. The main light keeps blinking rapidly and on the screen it shows the itunes icon and a USB cable. What does that mean?

The Apple TV is in recovery mode. Try to restore the Apple TV. Follow the link for instructions on the restore process.
http://support.apple.com/kb/HT4367

B110a black in still not working after trying all recommended solutions

Hi there
Black ink still not working after spending many hours trying to sort. I've cleaned the printhead carefull several times (is immaculate now) and run the system clean up and alignment functions several many times too. I've cleaned the metal connecting points. I wiggled things carefully. I've attempted printing multiple pages in b/w in case it was going to take a while to get the ink flowing again. I've replaced one (expensive) new black cartridge with another brand new (expensive) cartridge and still nothing. This machine is probably out of warranty but seriously not very old. It really ought to be working okay. We use it regularly a little bit every week. Any ideas?

The document here has troubleshooting steps that may help resolve black not printing on your Photosmart b110a. Be sure to check the vents as shown in solution six, step three. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Adobe Download Assistant not working after bluescreen

I like to get the trial for Photoshop Elements 10 but the ADA is broken:
Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.
Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
- after startup it doesn't list any (!!!) product to download. The list is just empty
- I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.
- I can apply for a new user account but it greys out and gets stuck like as the login.
- The help buttons lead to empty Pages in the web browser.
I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. :-)
I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

I will try to install at a different location this afternoon.
The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
- I cannot sign in and don't get a welcome message.
- I don't see a list of products.
- The help link takes me to an empty page.
BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

HP Support Assistant not working after update

Hello, I have had problems with HP Support Assistant ever since the latest update. Now, upon opening it, it says that has encountered a serious problem and must close. It does this every time I try to open it. How do I fix this? The computer is a TouchSmart 310-1125y running Windows 7 Home Premium.

Sorry you're having problems with your PC. Since you mention an update I'd recommend starting with a system restore (not recovery) that returns your system to a point in time when it was working properly.
Click HERE for how to perform a system restore if you need assistance. If HPSA works after the restore you can attempt to update it again. Hopefully the update will load and run correctly this time.
If a system restore and re-update do not successfully remedy the issue then you may want to uninstall and reinstall the HPSA. If you need assistance with that let us know here on the forum.
Thanks for being an HP customer!
My response is my own and not HP's.
If this solves your issue please mark "Accept as Solution."
Click on the white Kudos star to show your appreciation.

HP Support assistant not working after upgrading to Windows 8.1

Product Name: HP ProBook 450 G1 Notebook PC
Serial number: (Personal information removed)
Product number: G1Q53UT
HP SysInfo, HP Support Assistant, HP Trust Circles, HP Client Security - none of the HP products are working since the Windows 8.1 upgrade

Hi @parjinder82 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue of the Beats Audio not working correctly since you did the update for Windows 8.1 on your HP ENVY dv6t-7200 Notebook. Here is a document to check some settings that might be and issue with the software.
Sometimes the updates have not completely finish. I recommend restarting the Notebook as if there are some updates that have not gone through this will finish them.
You could check what is installed by checking here:
1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok
You might benefit from this document on Windows updates and sound issues.
Hope this helps.
Let me know, Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

How come my mini iPad is not working after trying to update apps?

My mini iPad is repeatedly showing me a black screen with a, "white apple," in the middle & then a couple of minutes later it turns off for a few minutes. Then the black screen with the, "white apple," in the middle comes back on again and then it goes black again. Sometimes the black screen would lighten and the whole pattern of these "screens" would start over again. It's been doing this for hours since I fell asleep.
This happened when I was trying to update 4-5 apps at the same time. It had trouble updating the, "Pinterest app." It failed once and I retried it and that's when my mini ipad started to not work. I can't use it at all. I never had trouble updating several apps at one time before. I was at home using my wifi and my wifi strength was at its maximum for the iPad.
The battery was at 40 something%, so I charged it over night. It has the latest iOS update software. I had downloaded that yesterday.
I plugged it into iTunes on my computer and the same thing is happening. It's picking up my icloud stuff like my music and videos and my computer is trying to import photos from my mini ipad automatically, but my iPad isn't fully recognizable on iTunes. I get 2 error messages. One says, "iTunes was unable to load data class information from Sync Services. Reconnect or try again later." I also get an error when trying to import photos (just to try it out). The other error message says, "The iPad cannot be sync because this iPad cannot be found."
And so, I unplugged it and plugged it back in and I get the same response. My iTunes is the latest version.
I don't have warranty on this iPad and I spent like $500 on this one. I'm kinda worried...?
Any kind of response would be appreciated....

First, try a system reset although I can't give you any confidence. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

WLan connected, iPad and iPhone internet ok, iMac not working after trying everything (manual ip etc...)

I am quite new with a mac computer. But i think i nearly tried everything, i have no idea what else could help...
My iPhone and iPad are working perfektly in the wlan. My iMac works very rarely. Yes it worked once by manual ip, but later it did not work again.
Wlan always works (sometmes it takes a few seconds until thesymbol is fat, mostly it starts with "no internet")
I tried so many things...
- manual ip found out by my windows pc
- $ in front of the password
- the apple faqs on the websites
Very strange, but i hope someone solved an comparable problem already ;)
Thx!

I had a surfstick before, does that influence the whole thing?
And another thing: in other wlans the iMac worked perfectly... Without any manual settings etc.
Anyone an idea?

ITunes error - will not work after trying to update to 7.2, then to 7.3

I have tried to update to both 7.2 and to 7.3, but both updates have failed. Now I am stuck on 7.1 with an error, where my iTunes will not operate and I cannot uninstall because it comes up with the same error that I get when I try to install or uninstall.
Below are links to images of the errors:
Here is the error I have currently:
http://i11.tinypic.com/4qfw4yc.jpg
Here is the error I get when I try to reinstall, update or uninstall:
http://i7.tinypic.com/6he0ft0.jpg
I would appreciate your assistance!

It sounds as though you need this article on trouble installing iTunes:
http://docs.info.apple.com/article.html?artnum=93976
You need the section at the end after "Important: A majority of customers..."
I think you need to do a full removal of iTunes and quciktime with clean up. But the important bit is to clean up the installer files with the MS Installer Clean Up Utility.
If cleanup doesn't seem to work, it is worth checking you have the right version of the Windows installer. If you find it in add remove programs, it should say "Windows Installer 3.1 (KB893803)"

HT1414 Ipod Mini not working after trying to update to IOS7

Team Apple....HELP!
I recently tried to in tall the new IOS 7 on my Mini Ipad....but I get the connect to Itunes with USB cable on the screen.
I've intalled the latest updates to the OS on my MAC Laptop and the latest version of Itunes.
Itunes saw a system that needed to be restore and took two hours to down load something (sorry, can't recall). After the down load, I'm still stuck with the conect to Ituense with USB cable on the screen.
Ok, I've tried all the below intsrutction from these links, with no success:
http://support.apple.com/kb/HT1414
http://support.apple.com/kb/HT1808
http://support.apple.com/kb/TS1591
Any help or suggestions would be appreciated.
G

First, try a system reset although I can't give you any confidence. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

Mail not working after trying to send a very large file - how to "unclog?"

Yesterday, I tried to send a file with Gmail via Mail and it was evidently too big. I have deleted it and it no longer appears in the Outbox, but Gmail doesn't work on my Mail anymore. It's constantly trying to sync with Gmail, unsuccessfully. It's slowing down my computer and I don't receive Gmails. If I try to mail with Gmail through Mail, it takes an extraordinarily long time and 99% of the time doesn't go through.
My Yahoo account is working fine. I can also access Gmail online (but I hate it!) -- so the problem is somewhere between Mail and Gmail.
What to do?
Thanks!

I have the same problem and have tried stopping everything in the Activity window but when I click 'Get Mail' or quit and re-open Mail, the problem recurs so I have no mail after 1930 on Thursday despite there being new messages in my inbox.
There are 5 Activities shown; all of which show the barber's striped bar although it doesn't move.
Opening Mailbox
Performing pending operations - copying message
[Gmail] Communicating with server - Adding Messages
Fetching new mail
Synchronizing with server - Traversing mailbox hierarchy
It is working on my Macbook (10.6.4); just not on the iMac (10.6.5) so definitely not something router-related and the iMac wasn't working on 10.6.4 either so not convinced that has anything to do with it.

HP 6520 Black Ink Not Working After Trying Fixes Listed

I have looked at the forums and tried the fixes listed...running a printer head cleaning, checking the vents on the ink cartridge...ect. Black will still not print...all other colors are fine. Does this mean my printer is shot? Does this meant the end on my relationship with HP?

Hi @kossoff831
This does not have to be the end of your relationship with HP! I can help
Please take a look at the following post by Ciara_B; Black not printing on Officejet 4620, Photosmart 6520, Photosmart 5520, Deskjet 3520.
If the issue persists, Please be sure to call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
If you end up calling, please let me know the outcome of your call.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Ipod Shuffle not working after trying all possible supports from Apple!!!!!

I have an ipod shuffle and it has been working fine. It turns on and off and I can play music. Now all of a sudden I cannot connect my shuffle to my labtop through its usb port. It won't recognize it at all, it cannot be charged and I cant even attempt to put new songs on it. I am very angry with apple's service. I tried all things possible on their site and have continually requested repair service. I constantly get an unrecognized serial number every single time! I have copied it word for word and number for number over and over and over again. I can't even get one on one chat with a representative online because you guys don't recognize a serial number! This is just one big hassle and I don't feel like your service is very helpful at all. I love the Ipod and all it's accessories and other models but this is ridiculous. I even purchased the usb shuffle dock to try and see if it was my computer but it isn't. The dock doesnt recognize my shuffle either. I would appreciate it if Apple would just give me some kind of recognition and service me as a consumer please. I don't want to fill out some fax forms I don't even have a fax machine. Please help me figure out what's wrong or send me the things I need to send my shuffle in for repair thank you.

Just a note, the limited warranty on the Ipod Shuffle is 1 year. So when I got invalid serial number when I entered the s/n I knew something was wrong. What I discovered was that the character that I thought was a zero was actually a "D" and the "5" was actually an "S". Once I entered the correct serial number the website told me how much time I have left under the warranty. They even knew the approximate date that I purchased it - even though I didn't register it. So use a magnifying glass, a younger set of eyes, whatever to make sure you're entering the correct S/N. Now I just have to figure out HOW to return it. Good Luck!
Windows XP

Why do my iphone not work after trying to syncronise

Hi There
I really hope that someone in this space can help me.
This morning I tried to load my Iphone battery.
I also updated my phone.
Then My computer asked me if I would syncronise with my PC,
unfortunately I said yes and afterwords I got this message that If I did that
I would loose all my data from my Iphone 4.
I the stopped this syncronising and now I simply cannot open my phone, that is
I cannot conect to Itunes on my phone.
Do I really have to upload all my data again. Does this problem come due to that i did not register my phone
on itunes.
Do ýou think you can help me with this issue?
please contact me if you can on my phone 32524521 from 6pm og by mail s I can call you from my home
after 6pm tonight, og tomorrow until 6pm.
Kind regards maryanne Jensen

Hi rocco0629,
If you are having issues such as you describe with your iPhone you may want to try some of the basic troubleshooting steps to start off with. Reset your iPhone -
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
When all else fails you may want to back up your iPhone and restore it to factory condition -
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/HT4137
Be sure to test the device before putting your content back on it.
Thanks for using Apple Support Communities.
Best,
Brett L

HP 530 keyboard not working after trying out Windows 8

Before I tried Windows 8, my HP 530's keyboard was perfectly functioning and my operation system was Windows 7. After installing Windows 8, my keyboard's #5, #6, - and all the function keys (F1, F2, ..., F12) no longer work. Even when I uninstalled Windows 8 and switched back to Windows 7, I can't get my keyboard to work anymore. I installed the HP quick launch buttons provided in the HP site specifically for HP 530 but it still won't work. Any suggestions? Thank you very much.

I would have to agree. If your notebook is still in warranty, I would recommend calling HP phone support at 1-800-474-6836.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Assistant not working after trying solutions in community

Similar Messages

Maybe you are looking for