HP B210 all-in-one Photosmart Plus won't print black when new black cartridge installed!!

Ugh!! This printer is driving us insane! EVERY time we install a new black ink cartridge (HP 564) the printer decides it doesn't want to print black any more! I've tried the whole cleaning this and that they say is needed. I've aligned, reset, etc. and nothing works. What makes me mad is the printer works fine until the day we swap out the black ink. I've had this issue before but it was random luck it came back to life and we have no idea how it happened. What can we do to fix this ANNOYI NG problem?? Thanks in advance.

SaraLV wrote:
By the way: after this whole conversation, suggesting the standard troubleshooting steps is RIDICULOUS.That might be true if one could assume that someone posting in the thread has already read (and tried) the posts in the thread. My experience is that there are many folks that find a thread, perhaps through a Google search, but they do not actually read the thread but rather put their information on the end of the thread as a reply. I see this even when there is a solution marked for the thread, the thread here is a good (or bad) example of this. For your case have you tried the standard troubleshooting steps? Did you check the vents? Did you try soaking the printhead as described here? Is there any sign of black printing at all in the test page?

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Welcome to the HP Forums!
I noticed that your HP Photosmart Plus will not print and the alignment failed. I am happy to help you with these issues!
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sufguts wrote:
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HI,
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Although I work for HP my posts and replies are my own
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Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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Thanks!
This question was solved.
View Solution.

Let’s try this.
1. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
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2. Set a static IP in the printer outside the DHCP range of the router.
In the router:
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. For the routers security, disable WPS and never use it and disable UPnP so nobody can hack your
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7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
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8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
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Windows 7/8/8.1   Is Network Discovery on or off?
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Under Home or Work (current profile) \ Network Discovery.
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Now try.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP B210 all-in-one Photosmart Plus won't print black when new black cartridge installed!!

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