Hp Bd ROM BC 5501h detection/Reading problems....
hi
i have a dv6t - 2000 laptop... its been 6 months now...
WIN 7 home premium 64 bit....
it has a BD rom with lightscribe...
it is not showing up in the windows explorer....
it reads and writes cd's and Dvd's but when it comes to BLu ray its not detecting them...
as far as i have seen from Net searching my firmware and drivers are up to date....
please help.....
see these pics...
PIC 1 http://i46.tinypic.com/2dqvu4x.png
PIC 2 http://i48.tinypic.com/25ina0g.png
PIC 3 http://i50.tinypic.com/2e5r2o7.png
Hey,
I've recently had the same problem, and tried a bunch of different things, but got it working. My drive would recognize cd's and DVD's fine, but whenever I would put in a Blu-Ray, i would do absolutely nothing.
The final 2 things I remember doing before I got it working again was Updating HP MediaSmart DVD software by opening it and go to the help section and hit update.. <-- that is probably what got it working ... and the second thing (just the Oldschool Nintendo, finding anything you can do to get your Mario 3 to work), I pushed the actual lens thinga-ma-jig that it sides along outward.
I'm no computer expert, and I don't know if sliding the lens outward does anything harmful (can't imagine it does)... but the main thing is that my drive recognized Blu-Rays again! I hope this helps.
-Chappy
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Hi,
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I have a 64-bit Windows 7 Home Premium PC. I recently had to reinstall my PC. I'm trying to install my Adobe Products like Flash Professional CS5 and Photoshop CS5, but it keeps coming up with the message "Failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem." I keep looking around at different sites, but they seem so difficult and so much information which leaves me so confused. I have no idea how or why this has happened, and due to my autism it leaves me very panicky.
I've tried the Adobe Creative Cloud Cleaner Tool. Here are the results.
Gen_WWCombined-en_US-20121017_1230
[Sat Jun 14 18:50:42 2014] Please enter (y) for Yes or (n) for No. ... >>
[Sat Jun 14 18:50:44 2014] Choose from one of the following options to clean up :
[Sat Jun 14 18:50:44 2014] 1. All
[Sat Jun 14 18:50:44 2014] 2. Adobe Flash Player 10.2
[Sat Jun 14 18:50:44 2014] 3. Creative Cloud & CS6 Products
[Sat Jun 14 18:50:44 2014] 4. CS6 only
[Sat Jun 14 18:50:44 2014] 5. CS5-CS5.5-CS6
[Sat Jun 14 18:50:44 2014] 6. CS5-CS5.5
[Sat Jun 14 18:50:44 2014] 7. CS3, CS4
[Sat Jun 14 18:50:44 2014] 8. Adobe Id credentials
[Sat Jun 14 18:50:44 2014] 9. Quit
[Sat Jun 14 18:50:44 2014] Choice :>
[Sat Jun 14 18:50:46 2014] User selected: All
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:46 2014] List of products installed on this machine
[Sat Jun 14 18:50:46 2014] Listing products for cleanup:
[Sat Jun 14 18:50:46 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sat Jun 14 18:50:48 2014] Are you sure you want to clean all the listed products and associated files?
[Sat Jun 14 18:50:48 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Sat Jun 14 18:50:50 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sat Jun 14 18:50:50 2014] :: Cleaning-up left over inventories ::
[Sat Jun 14 18:50:50 2014] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Sat Jun 14 18:50:50 2014] ::Start:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeAAMUpdater-1.0-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeUpdater Task-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeUpdater Task-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] ::Start:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Sat Jun 14 18:50:50 2014] INFO: No tasks running with the specified criteria.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Removing content of Product : CS5Installer, Version : CS5
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:50 2014] LOG FILE SAVED TO: C:\Users\Stefan\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sat Jun 14 18:50:50 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Sat Jun 14 18:50:50 2014]
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:50 2014] ---------------------------------------------------------
[Sat Jun 14 18:50:50 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*06/12/14 18:38:09:881 | [ERROR] | | ASU | LWANative | P7Native | | | 19104 | OOBElib returned error: 34
06/12/14 18:38:10:271 | [FATAL] | | ASU | DWANative | DWANative | | | 19104 | Error in getting Payload 8
06/12/14 18:38:11:878 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:38:13:519 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:44:30:229 | [ERROR] | | ASU | OPM | CryptEngine | | | 860 | Failed in key3List generation
06/12/14 18:44:31:074 | [ERROR] | | ASU | PIM | PIM | | | 3576 | CreateProcess failed (267).
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process CreativeCloud(URIHandler).exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Helper.exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Uninstaller.exe could not be killed
06/12/14 18:48:07:424 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/12/14 18:48:13:709 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:16:239 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:19:174 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:21:342 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:49:03:907 | [ERROR] | | ASU | OPM | CryptEngine | | | 14092 | Failed in key3List generation
06/12/14 18:49:08:386 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:11:475 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:13:361 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:50:46:267 | [ERROR] | | ASU | OPM | CryptEngine | | | 15932 | Failed in key3List generation
06/12/14 18:50:49:357 | [ERROR] | | ASU | OPM | CryptEngine | | | 15576 | Failed in key3List generation
06/12/14 18:50:55:101 | [ERROR] | | ASU | OPM | CryptEngine | | | 7024 | Failed in key3List generation
06/12/14 18:52:48:711 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:52:182 | [ERROR] | | ASU | LWANative | OPM | | | 18100 | received empty url from dispatchlib
06/12/14 18:52:55:816 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:56:518 | [ERROR] | | ASU | LWANative | P7Native | | | 18100 | OOBElib returned error: 42
06/12/14 18:53:23:278 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
6/13/2014 21:51:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/13/2014 21:51:48 [ERROR] Setup - Error finding english dictionary file.
6/13/2014 21:51:48 [ERROR] Setup - Unable to initialize ZString library
6/13/2014 21:51:48 [FATAL] Setup - Setup.xml does not exist.
6/13/2014 21:51:48 [FATAL] Setup - Unable to initialize. File missing.
06/13/14 21:58:34:931 | [ERROR] | | ASU | PIM | PIM | | | 21844 | CreateProcess failed (267).
06/13/14 21:59:49:357 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process CreativeCloud(URIHandler).exe could not be killed
06/13/14 21:59:49:360 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Helper.exe could not be killed
06/13/14 21:59:49:363 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Uninstaller.exe could not be killed
06/13/14 22:01:13:116 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/13/14 22:01:13:121 | [ERROR] | | ASU | PIM | PIM | | | 21844 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/13/14 22:01:24:817 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:29:716 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:33:893 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:35:676 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:39:720 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:41:220 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:42:860 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:02:56:630 | [ERROR] | | ASU | OPM | CryptEngine | | | 20716 | Failed in key3List generation
06/13/14 22:03:03:420 | [ERROR] | | ASU | OPM | CryptEngine | | | 14200 | Failed in key3List generation
06/13/14 22:04:23:916 | [ERROR] | | ASU | OPM | P7Native | | | 14200 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 08:50:35:502 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:46:796 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:56:343 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:01:148 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:05:189 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:08:012 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:10:976 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:53:05:074 | [ERROR] | | ASU | OPM | CryptEngine | | | 5136 | Failed in key3List generation
06/14/14 08:53:15:688 | [ERROR] | | ASU | OPM | CryptEngine | | | 3444 | Failed in key3List generation
06/14/14 08:54:36:596 | [ERROR] | | ASU | OPM | P7Native | | | 3444 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 11:21:45 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 11:21:45 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 11:21:45 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 11:21:45 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 11:21:45 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 11:41:50:067 | [WARN] | | ASU | OPM | IMSLibData | | | 1424 | IMSLibData destructor completed
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM | | | 12296 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud error :5
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud'
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to remove ACCC Files.
06/14/14 11:41:56:987 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | ACC uninstallation failed. RetVal: -8
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Unable to unload AdobePIM library properly.
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Failed to remove folders.
6/14/2014 12:17:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:17:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:17:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:44 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:44 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:44 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:19:46 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:46 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:46 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:46 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:46 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:20:00 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:20:00 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:20:00 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:20:00 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:20:00 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:23:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:23:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:23:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:23:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:23:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:26:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:26:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:26:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:26:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:26:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:31:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:31:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:41:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:41:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:41:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:41:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:41:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:02:56:146 | [ERROR] | | ASU | PIM | PIM | | | 4828 | CreateProcess failed (267).
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Helper.exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/14/14 13:08:09:854 | [ERROR] | | ASU | OPM | P7Native | | | 1928 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 13:10:27 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:27 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:27 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:27 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:27 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:20 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:20 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:20 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:20 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:20 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:24 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:24 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:24 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:24 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:10:32 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:32 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:32 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:32 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:32 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:26:53 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:26:53 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:26:53 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:26:53 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:26:53 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:42:35 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:42:35 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:42:35 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:42:35 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:42:35 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:52:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:52:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:52:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:52:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:52:02 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:52:41:307 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM | | | 5692 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud error :5
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud'
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to remove ACCC Files.
06/14/14 13:57:13:245 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | ACC uninstallation failed. RetVal: -8
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Unable to unload AdobePIM library properly.
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Failed to remove folders.
06/14/14 13:59:49:116 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Process returned error:201
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\CoreSyncCustomHook.exe'. Error code: 201
06/14/14 13:59:56:168 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5084 | Unable to unload AdobePIM library properly.
06/14/14 13:59:56:262 | [ERROR] | | ASU | PIM | Utilities | | | 2780 | CreateProcess failed (267).
06/14/14 14:00:01:535 | [ERROR] | | ASU | PIM | PIM | | | 2780 | Unable to free PIM object
6/14/2014 16:02:47 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:02:47 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:02:47 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:02:47 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:02:47 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:10:15:499 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4628 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 16:14:03:629 | [ERROR] | | ASU | PIM | PIM | | | 8580 | CreateProcess failed (267).
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Helper.exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 16:16:58:883 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 16:31:27:792 | [ERROR] | | ASU | OPM | P7Native | | | 5228 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 16:43:06 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:43:06 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:43:06 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:43:06 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:43:06 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:46:24:800 | [ERROR] | | ASU | LWANative | OPM | | | 5776 | received empty url from dispatchlib
06/14/14 16:46:29:449 | [ERROR] | | ASU | LWANative | P7Native | | | 5776 | OOBElib returned error: 42
06/14/14 16:49:04:438 | [ERROR] | | ASU | LWANative | OPM | | | 4344 | received empty url from dispatchlib
06/14/14 16:49:10:113 | [ERROR] | | ASU | LWANative | P7Native | | | 4344 | OOBElib returned error: 42
6/14/2014 17:06:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:06:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:06:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:06:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:06:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 17:13:05:437 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4372 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 17:16:38:593 | [ERROR] | | ASU | PIM | PIM | | | 4472 | CreateProcess failed (267).
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Helper.exe could not be killed
06/14/14 17:18:24:393 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 17:19:33:131 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 17:21:08:140 | [ERROR] | | ASU | OPM | P7Native | | | 1572 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 17:36:25 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:36:25 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:36:25 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:36:25 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:36:25 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 17:40:42 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:40:42 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:40:42 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:40:42 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:40:42 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 18:16:12:120 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Unable to unload AdobePIM library properly.
06/14/14 18:16:12:135 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Failed to delete C:\Users\Stefan\AppData\Local\Adobe\OOBE\com.adobe.accc.home
06/14/14 18:16:12:526 | [ERROR] | | ASU | PIM | Utilities | | | 5292 | CreateProcess failed (267).
06/14/14 18:16:19:065 | [ERROR] | | ASU | PIM | PIM | | | 5292 | Unable to free PIM object
6/14/2014 18:43:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:43:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:43:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:43:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:43:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:48:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:48:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:48:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:48:04 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:48:04 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:57:10 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:57:10 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:57:10 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:57:10 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:57:10 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:02 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:08 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:08 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:08 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:08 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:08 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 20:33:29 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 20:33:29 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 20:33:29 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 20:33:29 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 20:33:29 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 21:47:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 21:47:33 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 21:47:33 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 21:47:33 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 21:47:33 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 16:52:16:579 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 1492 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 16:56:36 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 16:56:36 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 16:56:36 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 16:56:36 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 16:56:36 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 17:01:19 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:01:19 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:01:19 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:01:19 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:01:19 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:03:45:215 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 5128 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 17:04:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:04:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:04:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:04:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:04:56 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:07:20:253 | [ERROR] | | ASU | PIM | PIM | | | 5336 | CreateProcess failed (267).
06/15/14 17:09:07:737 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process CreativeCloud(URIHandler).exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Helper.exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Uninstaller.exe could not be killed
06/15/14 17:10:08:686 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/15/14 17:11:37:076 | [ERROR] | | ASU | OPM | P7Native | | | 2140 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/15/14 18:26:02:586 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:06:033 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:09:591 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:17:812 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:24:193 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:26:735 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:29:606 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:28:20:953 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:22:808 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:44:834 | [ERROR] | | ASU | OPM | CryptEngine | | | 5056 | Failed in key3List generation
06/15/14 18:34:14:628 | [FATAL] | | ASU | PDApp | PDApp | | | 5668 | Another deployment workflow already running.
06/15/14 18:34:14:628 | [ERROR] | | ASU | PDApp | PDApp | | | 5668 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:34:32:187 | [FATAL] | | ASU | PDApp | PDApp | | | 2544 | Another deployment workflow already running.
06/15/14 18:34:32:187 | [ERROR] | | ASU | PDApp | PDApp | | | 2544 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:35:02:236 | [FATAL] | | ASU | PDApp | PDApp | | | 4636 | Another deployment workflow already running.
06/15/14 18:35:02:236 | [ERROR] | | ASU | PDApp | PDApp | | | 4636 | Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 18:37:24 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 18:37:24 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 18:37:24 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:08:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:08:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:08:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:08:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:08:56 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:10:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:10:48 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:10:48 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:10:48 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:10:48 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:14:16 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:14:16 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:14:16 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:14:16 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:14:16 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:35:38 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:35:38 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:35:38 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:35:38 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:35:38 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 20:54:13 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 20:54:13 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 20:54:13 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 20:54:13 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 20:54:13 [FATAL] Setup - Unable to initialize. File missing. -
I had elements 10 on a laptop and want to install on my desktop. I downloaded the program and get a message that it cannot be installed, possibly due to missing files. It says to download Adobe Support Advisor to detect the problem. When I do, I get a message that Adobe Support Advisor is discontinued.
you need the matching exe file, too. both should be placed in the same directory and then click the exe.
Downloads available:
Suite: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
https://helpx.adobe.com/download-install.html
Download and installation help for Adobe links
https://helpx.adobe.com/download-install.htmlDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues installer failed to initialize. Please download adobe support advisor to detect the problem."
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
"Itunes cannot open because it has detected a problem"
I upgraded to the new version of Itunes and now that I went to go open it I got a message saying "Itunes cannot open because it has detected a problem with your audio configuration" Can someone help me and if it is my computer how do I get an older Itunes.
First thing would be to try un-installing Quicktime, and then just re-installing the stand alone version of Quicktime. If you have a non-name brand sound card you may be beat. Apple has a hard time supporting the name brand cards, and does not seem to QA test any of the low end hardware.
-
Itunes cannot run because it detected a problem with your audio config.
I keep coming up with this message. I feel like I have tried everything. Uninstalling---reinstalling---installing earlier versions---even tried apple's help page regarding this error. Nothing seems to work. Anyone have any ideas?
I have exactly the same problem. Everytime I try to open itunes it shows the dialog "itunes has detected a problem with your audio config..." and then when it "opens"
has no background, so it's impossible to do something. I've tried to reinstall itunes and quicktime in different ways like both of them separately and following every instruction in Apple's Web site like article #304424. I've installed prior versions for those programs too and the problem persist, tried to clean up the registry, etc. I don't want to reinstall Windows to solve this issue 'cause it seems to be only way to get rid of this! =( HELP!!! -
When I access the itunes store I get an error message saying that Itunes has detected a problem and has to be closed. The rest of Itunes is working fine... Any help?
There could be any number of items causing this. First off is do you have an active internet connection? If so have you tried rebooting you computer?
-
Can I get help with podcasts? When I try to open the podcasts tab, itunes crashes, says "itunes has detected a problem and must close", or the spanish equivalent since my xp is in spanish. everything else works fine, it even downloads podcasts and syncs.
The only other thing I can suggest is to use the Repair option for iTunes.
Download the iTunes programme (do not uninstall your current iTunes) and then "install" the new copy. At some stage you should see an option to "install" or "Repair". Take the Repair option.
Once you've done that, if you still have a problem, I don't know what else to suggest, except to search through the discussions to see if anyone else has had the problem and managed to fix it. -
ITunes 7.3.1 cannot run as it has detected a problem with your audio..
Hey
I installed iTunes 7.3.1 last night, and when I click to open it, a message comes up saying 'iTunes 7.3.1 cannot run as it has detected a problem with your audio configeration'
Please help
ThanksHi,
I got this message on the older version (7.3) of iTunes and then I got an error to do with runtime as highlighted in another thread.
I used windows add/remove to uninstall iTunes and reinstalled the latest version.
You could try re-installing the latest version.
Cheers,
Cofnchtr. -
Cs6 mc Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
I am having trouble installing cs6 mc from both dvd and download.
I keep getting the same error for the Installer "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
Is there a fix for this?
Here is the PDApp.log from the latest attempt to install:
8/16/2014 19:47:53 [INFO] Setup - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] Setup - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] Setup - Start Adobe Setup
8/16/2014 19:47:53 [INFO] Setup - TimeLog: Bootstrapper Start
8/16/2014 19:47:53 [INFO] Setup - TimeLog: Start initial checks
8/16/2014 19:47:53 [INFO] Setup - Dictionary Path: D:\TD\CS6_App\Adobe CS6\resources\Dictionary\en_US\stringTable.zdct
8/16/2014 19:47:53 [INFO] PIM - Trying to access xml at path:D:\TD\CS6_App\Adobe CS6\resources\setup.xml
8/16/2014 19:47:53 [INFO] PIM - XML is valid
8/16/2014 19:47:53 [WARN] PIM - Failed to find Node
8/16/2014 19:47:53 [INFO] Setup - Found 6 packages in setup manifest
8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] Utilities - Folder does not exist
8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] PIM - CREATE PIM Instance ...
8/16/2014 19:47:53 [INFO] Utilities - File does not exist
8/16/2014 19:47:53 [INFO] Utilities - File does not exist
8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [INFO] PIM - SUCCESS Created Tables.
8/16/2014 19:47:53 [INFO] PIM - PIM Database is Up To Date.
8/16/2014 19:47:53 [INFO] PIM - Updater Inventory location:D:\TD\CS6_App\Adobe CS6\resources\updaterinventory.dll
8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [FATAL] PIM - Error could not executeGeneralSQLQuery.
8/16/2014 19:47:53 [FATAL] PIM - Failed select count(*) from sqlite_master.
8/16/2014 19:47:53 [FATAL] PIM - file is encrypted or is not a database.
8/16/2014 19:47:53 [FATAL] PIM - Error in Get Table count.
8/16/2014 19:47:53 [FATAL] PIM - ERROR Failed select count(*) from sqlite_master.
8/16/2014 19:47:53 [ERROR] PIM - Could not createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [INFO] PIM - PIMSqlite closeDB status 0
8/16/2014 19:47:53 [ERROR] PIM - Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.
8/16/2014 19:47:53 [FATAL] Setup - Unable to perform Disk space check
8/16/2014 19:47:53 [FATAL] Setup - Errors faced in OS requirement checks. Exiting...
8/16/2014 19:47:55 [INFO] PIM - PIMSqlite closeDB status 0
8/16/2014 19:47:55 [INFO] PIM - FREE PIM Instance ...
8/16/2014 19:47:55 [INFO] Setup - cleanUSF: Deleting Path C:\Users\[user name]\AppData\Local\Adobe\OOBE\PDApp
8/16/2014 19:47:55 [INFO] Setup - Setting current directory to C:\Users\[user name]\AppData\Local\Adobe\OOBE
8/16/2014 19:47:55 [ERROR] Setup - Error in deleting folder C:\Users\[user name]\AppData\Local\Adobe. Error Code:145
8/16/2014 19:47:55 [INFO] Setup - ================= End Adobe Setup. Exit code: -3 =================
Please help.
Thank you,
CarlThat LOOKS like you are trying to install to the D drive instead of the default C drive... true?
What happens if you install to the default C drive?
What happens if you right click the installer and select "Run as Administrator" from the option list?
Maybe you are looking for
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