Hp BD ROM BC-5550H SATA CdRom Device not working

hp BD ROM BC-5550H SATA CdRom Device - issue - not functioning
‎01-26-2013 06:05 PM
I just started to get this error....
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
On the device status of the hp BD ROM. Windows 7. Hp Pavilion dv6 notebook.
Have tried Microsoft fixit
Have tried uninstall and reinstall
Nothing seems to make a difference.

Hi,
Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to manually remove the Upper and Lower filters and see if this helps the issue.
http://support.microsoft.com/kb/982116
Regards,
DP-K
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Hp BD ROM BC-5550H SATA CdRom Device not working

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