Hp bddvdrw ct21l ata device help

So I went to go watch a movie when the disc would not read and noticed the driver COMPLETLY missing.. so I checked out a few tutorials; I have looked for updates through microsoft; uninstalled and tried to reinstall driver and nothing is working the disc won't register and I have tried several disc; so the disc is not the issue.
any one have any ideas on why it isn't working and
A FIX! please.
thanks,
dart3rocks

Error Message: No disk has been detected.
HP Pavilion dv7 Notebook PC, windows 7 home premium 64 bit
hp BDDVDRW CT21L
Firmware version 1.02
I am convinced that it is the firmware for the drive. My problem is similar. The drive does not recognize Blu Ray disks, although it does recognize dvd and cd. I also have a problem with burning dvd's, although the drive is supposed to burn prettymuch everything short of blu ray blank media.
I've tried reinstalling and updating media smart a great number of times, and I do not really want to pay extra money for the full deluxe version of Cyberlink PowerDVD 12, as impressive as it is. The firmware is dated back to 2009, and I havent been able to find a link anywhere on the net leading me to a new version, and it registers as up to date completely. Also, Hp does not disclose the manufacturer of the optical drive, so I don't know if it is some sort of third party construct with an Hp logo on it or if it was made at an Hp factory.
I have also tried to uninstall the driver for the optical drive, and it automatically reinstalled, and it still does not recognize blu ray disks. Windows also can not find newer driver information and says that the driver is the latest and best version, which leads me to believe that HP did not release a newer version since late 2009 to begin with. The driver is there, but does not work with the blu ray disks. Also, it bears repeating that the firmware is a meager 1.02, which is dated to 2009. The hardware is all there and accounted for, it simply refuses to acknowledge a blu ray disk, while it does recognize regular dvd and cd disks.
Also, the Driver which is listed as virtually the only one available, by Microsoft, is version 6.1.7601.17514 Dated to 6/21/2006. Yes, 2006 is the year of the most up to date driver for this drive, it's also listed as a cd-rom drive under description.
I've actually spent hours and hours and hours online researching an answer for myself to see if I can't DIY without having to bother anybody, but it seems that there is literally not a single answer that works for my situation out there already before this.
Whatever help can come my way would be much appreciated.
Thanks.

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1.      Power drain.
2.      Check for the drive in the BIOS.
3.      Reseat the optical drive.
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T61: Windows needs to install driver software for your ATA Device-help!!

Every once in a while after I turn on my laptop I get this message: "Windows needs to install driver software for your ATA Device." WTF? REALLY W-T-F? I am not computer illiterate When I reinstall the driver (from the site) it works. Then I turn on the computer and get the same message. PLEASE HELP... W-T-F?????????
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You are a God if you can't help me fix this.
Moderator note: Type added to subject line for clarity. The title of a thread should accurately reflect the subject of the discussion and be as technically specific as possible as stated in the forum rules.
Message Edited by Agotthelf on 30-05-2009 08:21 AM

Welcome to the forum!
Since I'm not quite certain that God frequents this forum, would you please tell us the model number and operating system of your ThinkPad and we'll take it from there...
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Windows 7 (64 bit) driver for the matshita bd-cmb uj-120 ata device for my hp pavillion dv6478

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Hi,
Hope this helps:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Hello Jose,
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I am having problems burning a music cd on my MacBook Pro 5. While it says "this system does not contain any ATA devices", when I click on "Disc Burning", the following info comes up:
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Device status code 10 on my Slimtype DVD A DS8AZH ATA Device With Windows 7

I have been having a problem with the Base System device. After reading up on it, I installed the Ricoh 5-1 Card Reader Driver. Now I am getting the Slimtype DVD A DS8AZH ATA Device. Code 10. How can I fix that?
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Hi:
See if running the microsoft fix it tool will help.
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
If that doesn't work then try the manual fix...
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator.
Windows 7 or Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK.If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters. On the Edit menu, click Delete.
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Exit Registry Editor.
Restart the computer.

KP "ATA Device recovery failed"

I am experiencing very disturbing behavior of my Mac since upgrading to Leopard: *clean new install* on a new SATA HD using *Sonnet Tempo SATA Adapter*. Repairing the permissions was not helpful.
Any help is more than welcome, I want my stable and solid Mac back!
*1) Sometimes my Mac freezes during the startup:*
a) grey screen with no spinning, I have to restart
b) a couple of times the Apple logo is not shown correctly (pixel soup) with sporadic freezing
*2) Sporadic KP during startup:*
Fri Nov 9 18:08:07 2007
panic(cpu 1 caller 0x3C0E56B4): "ATA Device recovery failed\n"@/SourceCache/IOATABlockStorage/IOATABlockStorage-200.1.8/IOATABlockSt orageDriverV2.cpp:2325
Latest stack backtrace for cpu 1:
Backtrace:
0x0009AD18 0x0009B6BC 0x00029DC4 0x3C0E56B4 0x3C0E58D4 0x36D8B0E8 0x3BD59B5C 0x3BD5E1E4
0x3BD5C648 0x3BD62AB0 0x3BD62A14 0x003566B8 0x3BD629A0 0x3BD3AC64 0x3C0E5624 0x3C0E5748
0x3C0E58D4 0x36D8B0E8 0x3BD5DE8C 0x3BD5DAF8 0x36D960B0 0x0003F8D8 0x000AFE54
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOATABlockStorage(2.0.0)@0x3c0e2000->0x3c0f4fff
dependency: com.apple.iokit.IOStorageFamily(1.5.2)@0x3c085000
dependency: com.apple.iokit.IOATAFamily(1.7.3f1)@0x36d88000
com.firmtek.driver.FTATASil3112(5.1.3)@0x3bd57000->0x3bd69fff
dependency: com.firmtek.driver.Sil3112DeviceNub(5.1.3)@0x3bd39000
dependency: com.apple.iokit.IOPCIFamily(2.4)@0x35614000
dependency: com.apple.iokit.IOATAFamily(1.7.3f1)@0x36d88000
com.firmtek.driver.Sil3112DeviceNub(5.1.3)@0x3bd39000->0x3bd3cfff
dependency: com.apple.iokit.IOPCIFamily(2.4)@0x35614000
dependency: com.apple.iokit.IOATAFamily(1.7.3f1)@0x36d88000
com.apple.iokit.IOATAFamily(1.7.3f1)@0x36d88000->0x36d99fff
Proceeding back via exception chain:
Exception state (sv=0xc58000)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9A581
Kernel version:
Darwin Kernel Version 9.0.0: Tue Oct 9 21:37:58 PDT 2007; root:xnu-1228~1/RELEASE_PPC
Message was edited by: MacOne

I'm finding this error happening on my 12" PowerBook G4. It started happening just a day or so ago and the machine has been running Leopard since Sunday.
I've run the ADT program and that has found no issues with the machine (ran the long and short test) so far.
The machine was an Erase/Install and a Migration Assistant from a SuperDuper Image to restore apps and accounts. My other machine is the PMac G5 and it has had no issues like this so far (fingers crossed).
I'm taking the PB back to Tiger to see if the issue is OS related or not. If it's HW - I would expect it will show it's head again.
Apple is advertising a sale tomorrow for Black Friday - maybe it's time to upgrade to a MBPro...
My KP is pasted below in case the fact that my PB is suffering the same issue and my KP data helps.
Thu Nov 22 16:52:39 2007
panic(cpu 0 caller 0x010606B4): "ATA Device recovery failed\n"@/SourceCache/IOATABlockStorage/IOATABlockStorage-200.1.8/IOATABlockSt orageDriverV2.cpp:2325
Latest stack backtrace for cpu 0:
Backtrace:
0x0009AD18 0x0009B6BC 0x00029DC4 0x010606B4 0x010608D4 0x0098F0E8 0x0098F81C 0x00992CF8
0x009A0170 0x009A10DC 0x00992AF0 0x00992774 0x00992704 0x003566C0 0x009926AC 0x009994C0
0x0098DBAC 0x01060624 0x01060748 0x010608D4 0x0098F0E8 0x0098F81C 0x00992CF8 0x009A0170
0x00992F20 0x009991D8 0x009A01A0 0x00992E24 0x0099A0B0 0x0003F8D8 0x000AFE54
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOATABlockStorage(2.0.0)@0x105d000->0x106ffff
dependency: com.apple.iokit.IOATAFamily(1.7.3f1)@0x98c000
dependency: com.apple.iokit.IOStorageFamily(1.5.2)@0x832000
com.apple.driver.AppleKauaiATA(1.2.1f4)@0x99e000->0x9a2fff
dependency: com.apple.iokit.IOPCIFamily(2.4)@0x7a5000
dependency: com.apple.iokit.IOATAFamily(1.7.3f1)@0x98c000
com.apple.iokit.IOATAFamily(1.7.3f1)@0x98c000->0x99dfff
Proceeding back via exception chain:
Exception state (sv=0x2a7efc80)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9B18
Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:48:21 PDT 2007; root:xnu-1228.0.2~1/RELEASE_PPC

Pc freezes after setting on chip ata device to raid mode

Hi, I have an msi x58a-gd65 MB. I built this pc myself, but have a limited knowledge when it comes to figuring out problems. I have windows 7 installed and everything works on a single hdd. I now however want to set up a raid 1 hdd config. the MB supports raid 0/1/5/10.
So I followed the instructions msi provides in a youtube video, but when the pc restarts it freezes. I cant even access the bios so I have to clear the cmos.
The sequence I follow is as follows (I have tried the following with 2 same size hdd's attached and not attached (customer service told me to try setting it to raid with no hdd attached))
1)enter bios
2)check the boot sequence (hdd's are detected, when attached)
3)enter on-chip ATA Devices
4)Set raid mode to raid
5)save and exit
at this point, the pc restarts and after the msi logo appears, it freezes.
I had two internal pci cards attached, a usb 3.0 and an ide connector.
I have tried setting the MB to raid with the pci cards attached and not attached, same problem exists.
I have the latest version of bios installed, I downloaded from live update.
I was able to enter the raid utility before when I had considered a raid option but I didnt proceed with it. I had an older version of bios at that time.
I would appreciate any help please.

Quote from: xmad on 26-February-13, 01:56:13
Attached is version M46(Beta)
They apparently had some troubles with the version of the raid rom on the full release and this version has version 8.5.0.1030
>>Use the MSI HQ Forum USB flasher<<
Option 2 and point it directly at the bios file then to your fat32 formatted usb stick.
When the tool is complete, boot to the usb and follow the directions.
Let me know how it goes.
Thanks
Ok, here's what has happened so far,
I have put the new bios,m46,on a USB. When I enter the bios, I can save the old bios on the USB and I can also boot the new bios,m46,but when I try to update the bios,I can't find the bios file.
When I just boot the m46 bios I do get the raid utility option so that part seems to be sorted, now I just need to find a way to update the bios.
Thanks for your help so far Xmad

Error while scanning for Serial-ATA devices.

There was an error while scanning for Serial-ATA devices. I'm not sure how to trouble shoot this. I believe a secondary drive in bay 2 died.

I also have just began to hit this issue.
I have 4 2T enterprise class WD drives in a raid 1+0 (or was it 0+1) config.
Device Model: WDC WD2002FYPS-01U1B1
One disk (disk0 in bay 2) keeps disappearing. Completely. /dev/disk0 and /dev/rdisk0 vanish.
If I look at "about this mac" / "More Info" / "Serial-ATA" I get the "error while scanning ...".
If I reboot, the offending disc comes back and the raid volumes start rebuilding.
The SMART status is (reported to be) fine.
I use the 'smartmon' tools and look at the extended SMART status and the values of the counters all looks the same as the other drives. I can run an extended offline test, which takes forever to execute. disk 1 and 3 eventually finish with success (it writes this status into a SMART log area on the disc).
Disk 2 and 0 take longer. I image this is because 2 is being read to resilver 0. Currently, I am running with disk0 absent again, and disk 2s test did not complete. It claims it was aborted by the host, so I imagine the one on disk0 will claim the same after I reboot.
My system is under extended AppleCare until 16 Jan 2011, so if I can determine that this is a disc controller error, I can get it fixed. The drives have a 5 year warrantee, and are less than 1yr old, so they are covered. I just need to figure out what the issue is.
I will now reboot and recover disk0 and see if perhaps there is anything recorded in the SMART log.
There is nothing in kernel.log specific to disk0. I include the log extract here for posterity. The "speed" volume is not raid 0+1, just striped, which is why it gets aborted.
Dec 21 23:30:26 8way kernel[0]: AppleRAID::restartSet - restarting set "sys_2" (C398B450-28A3-4C1D-A6A8-5B617661789D).
Dec 21 23:30:26 8way kernel[0]: AppleRAIDMirrorSet::rebuild complete for set "sys_2" (C398B450-28A3-4C1D-A6A8-5B617661789D).
Dec 22 04:17:22 8way kernel[0]: AppleRAID::restartSet - restarting set "usr_2" (4EA5DD68-D6D0-4CF3-A741-BFBC5ECE8A76).
Dec 22 04:17:22 8way kernel[0]: AppleRAIDMirrorSet::rebuild complete for set "usr_2" (4EA5DD68-D6D0-4CF3-A741-BFBC5ECE8A76).
Dec 22 05:23:16 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25
Dec 22 05:23:30 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 9722C38E-DFF9-468F-8DE5-809432493168
Dec 22 05:23:44: --- last message repeated 1 time ---
Dec 22 05:23:44 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25
Dec 22 05:24:14: --- last message repeated 4 times ---
Dec 22 05:24:19 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25
Dec 22 05:24:56: --- last message repeated 2 times ---
Dec 22 05:24:56 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25
Dec 22 05:25:17: --- last message repeated 1 time ---
Dec 22 05:25:17 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 9722C38E-DFF9-468F-8DE5-809432493168
Dec 22 05:25:31: --- last message repeated 1 time ---
Dec 22 05:25:31 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on EB932B0E-8476-480C-BBD4-53A9A77D9FEF
Dec 22 05:25:45: --- last message repeated 1 time ---
Dec 22 05:25:45 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25
Dec 22 05:26:15: --- last message repeated 2 times ---
Dec 22 05:26:21 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25
Dec 22 05:26:51: --- last message repeated 4 times ---
Dec 22 05:27:12 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25
Dec 22 05:27:33: --- last message repeated 1 time ---
Dec 22 05:27:26 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 9722C38E-DFF9-468F-8DE5-809432493168
Dec 22 05:27:40: --- last message repeated 1 time ---
Dec 22 05:27:40 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25
Dec 22 05:28:24: --- last message repeated 1 time ---
Dec 22 05:28:24 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 9722C38E-DFF9-468F-8DE5-809432493168
Dec 22 05:28:39: --- last message repeated 1 time ---
Dec 22 05:28:39 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25
Dec 22 05:29:14 8way kernel[0]: AppleRAID::completeRAIDRequest - error 0xe00002ca detected for set "usr_2" (4EA5DD68-D6D0-4CF3-A741-BFBC5ECE8A76), member 3C6E9EA4-831A-4
57A-8CA5-6E7E9CBEED25, set byte offset = 222462894080.
Dec 22 05:29:14 8way kernel[0]: AppleRAID::recover() member 3C6E9EA4-831A-457A-8CA5-6E7E9CBEED25 from set "usr_2" (4EA5DD68-D6D0-4CF3-A741-BFBC5ECE8A76) has been marked
offline.
Dec 22 05:29:14 8way kernel[0]: AppleRAID::restartSet - restarting set "usr_2" (4EA5DD68-D6D0-4CF3-A741-BFBC5ECE8A76).
Dec 22 05:32:38 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 9722C38E-DFF9-468F-8DE5-809432493168
Dec 22 05:33:22: --- last message repeated 1 time ---
Dec 22 05:33:22 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 9722C38E-DFF9-468F-8DE5-809432493168
Dec 22 05:34:06: --- last message repeated 1 time ---
Dec 22 05:34:06 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002ca on 9722C38E-DFF9-468F-8DE5-809432493168
Dec 22 05:34:53: --- last message repeated 1 time ---
Dec 22 05:34:53 8way kernel[0]: AppleRAID::completeRAIDRequest - error 0xe00002ca detected for set "sys_2" (C398B450-28A3-4C1D-A6A8-5B617661789D), member 9722C38E-DFF9-4
68F-8DE5-809432493168, set byte offset = 35194773504.
Dec 22 05:34:53 8way kernel[0]: AppleRAID::recover() member 9722C38E-DFF9-468F-8DE5-809432493168 from set "sys_2" (C398B450-28A3-4C1D-A6A8-5B617661789D) has been marked
offline.
Dec 22 05:34:53 8way kernel[0]: AppleRAID::restartSet - restarting set "sys_2" (C398B450-28A3-4C1D-A6A8-5B617661789D).
Dec 22 05:37:24 8way kernel[0]: AppleAHCIDiskQueueManager::setPowerState(0x13d64500, 2 -> 1) timed out after 100113 ms
Dec 22 05:37:44 8way kernel[0]: Failed to issue COM RESET successfully after 3 attempts. Failing...
Dec 22 05:37:44 8way kernel[0]: AppleRAIDMember::synchronizeCacheCallout: failed with e00002be on EB932B0E-8476-480C-BBD4-53A9A77D9FEF
Dec 22 05:37:44 8way kernel[0]: AppleRAID::recover() member EB932B0E-8476-480C-BBD4-53A9A77D9FEF from set "speed" (190EC75B-C702-4481-ABCF-8C5A0D54BBE0) has been marked
offline.
Dec 22 05:37:44 8way kernel[0]: AppleRAID::restartSet - restarting set "speed" (190EC75B-C702-4481-ABCF-8C5A0D54BBE0).
Dec 22 05:37:44 8way kernel[0]: disk4: media is not present.
Dec 22 05:37:59 8way kernel[0]: speed::terminate(kIOServiceSynchronous) timeout
Dec 22 05:37:59 8way kernel[0]: AppleRAID::completeRAIDRequest - underrun detected, expected = 0xa000, actual = 0x9e00, set = "speed" (190EC75B-C702-4481-ABCF-8C5A0D54BB
E0)
Dec 22 05:37:59 8way kernel[0]: disk4: data underrun.
Dec 22 05:37:59 8way kernel[0]: jnl: disk4: dojnlio: strategy err 0x5
Dec 22 05:37:59 8way kernel[0]: jnl: disk4: end_transaction: only wrote 0 of 40960 bytes to the journal!
Dec 22 05:37:59 8way kernel[0]: disk4: media is not present.
Dec 22 05:38:00 8way kernel[0]: jnl: disk4: close: journal 0x13f34e04, is invalid. aborting outstanding transactions

PLEASE HELP!!! My 'Apple mobile device helper has stopped working'!

Today i bought the new 3G iPhone so i went online to download the new 7.7 iTunes software. Now when i go into my iTunes a Windows pop up appears telling me that my 'Apple mobile device helper has stopped working' and that it is diagnosing the problem. The thing is that it doesn't diagnose the problem, the same box just keeps popping up over and over again.
I am not very computer literate and have tried everything that i can think of but nothing has worked.
Please can someone help because i'm absolutely dying to use my new iPhone; i queued up from 6 am to get my hands on it! :0(

I'm just a simple user. I don't know how to fix it any more than any of the other posters with this problem. I've looked around in control panel, done some poking and prodding with services and processes, and can't find a reasonable way to stop the messages without completely hosing up iTunes. I know the messages are annoying as ****, and nobody likes the idea, but sitting around and doing nothing is sometimes a whole lot better then doing something that makes it worse. See if you can find a document from Apple that tells you how to go back to the previous version of iTunes. I've seen that course of action mentioned several times for previous releases of iTunes upgrades, so the instructions for it must exist in another forum.
I just think, from the number of posts, that Apple is going to have to get a fix out pretty quickly, because this error pretty much shuts down their products on the Windows platform. They can't afford to let it go on for very long.

"Mobile Device helper has stopped working" after installing most recent

OK. Like a thousand other threads that have been posted over the past week or so on this topic and having tried most of the suggestions, I find myself at a loss.
After most recent update (which I installed on Monday) from 3.1.2 to 3.1.3 all **** has broken loose between my *iPhone, iTunes & Outlook*. This all came to light just hours after the install. . . . I noticed that my phone wasn't syncing - at all, it just "hung" there then I went into my contacts in Outlook - gone. . . UGH, EEK, OK, so they're still on my iPhone BUT I can't get to them in Outlook. After loosing most of yesterday and all of today I am at the mercy of someone who might know how to resolve this issue.
_*Steps I have taken :*_
I have un-installed and reinstalled iTunes 5 times, no luck, I've restarted, yada yada yada. I've hidden my Norton's Internet Security, allowed iTunes, etc. *Still no luck*. Take in mind, all was great after months of perfect syncing, etc. no problems whatsoever . . .
*The two messages that I continue to get when I open iTunes and connect my phone:*
1) "Mobile Device helper has stopped working"
2) " Unable to load data-class information from Sync Services. Reconnect or try again later".
The most recent error message under "Problems Reports & Solutions" on my start menu read:
Product: MobileDeviceHelper
Problem: Stopped working
Date: 4/7/2010 3:42 PM
Status: Not Reported
Problem signature
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceHelper.exe
Application Version: 16.691.14.1
Application Timestamp: 4ba3b8fe
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.17.21
Fault Module Timestamp: 4b8cb530
Exception Code: c0000005
Exception Offset: 0000db6b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
This is the same message that I have received the last 10 times under Mobile Device Helper.
*Please PLEASE please*, does anyone know how to resolve this problem?
*Thank you SO MUCH for any insight.*
-signed, UGH!!!

Hi,
I have had the same experience... uninstalled and reinstalled iTunes and all Apple components only to now be in a position where I can't sync my iphone at all (before I started trying various solutions I could still sync music... now nothing!) and I continually get the messages "mobile device helper has stopped working" and then "iTunes was unable to load dataclass information from Sync Services. Reconnect or try again later".
I even tried reinstalling iTunes 9.0 but somehow I don't have the old library saved - means I lose all the ratings, playlists etc.
Really frustrating and disappointing.

Mobile Device Helper has stopped working

I have just purchased an iPhone 3Gs, I have the lastest version of iTunes (9.1) and am operating on 32-bit Windows Vista using an Acer laptop.
First, the iPhone was not recognised - so re-installed iTunes, downloaded Service Pack 2 for vista, reinstalled iTunes. Did't work. Finally found a forum that lead me to delete a problem file for Acer laptops (can't remember its name now) but then my iPhone was now recognised!
Secondly, tried to sync my windows contacts (all my old contacta list from old phone) then had syncing problems..through more forums that error message stopped but now I have a new one that I can't get past...
'Mobile Device Helped has stopped working' comes up repeatedly and will not let me to anything with iTunes as it freezes until I end task in Task manager.
I have looked into other forums that talk of deleting the Apple Mobile Device, but it doesn't seem to me to be the rigt decision as the majority of people have just had to reinstall iTunes as it wont recognise the phone without the file.
It seems that the new iTunes doesn't like Windows Vista.
Please can anyone help me get past this point before I lose the will to live!! (it's been over 5hours now!!!!)
Thanks

Sort of the same issue.
Windows Vista 64bit Home Premium.
I just launched iTunes for the first time after installing 9.1. When I connected my iPhone, iTunes told me that I needed to install a newer version of Apple Mobile Device, which entailed removing/reinstalling iTunes and AMD. I remember there being an order to which applications should be removed, so I did that, but got stuck at AMD. I wasn't able to remove it. There was no error message, it just automatically rolled back the uninstall process and quit. I did some research and saw someone recommend using the Windows Install Cleanup Utility. I used that to remove AMD, and it worked. Next on the list was Apple Application Support (?), which also could not be uninstalled by normal means. So I used WIC on that as well. iTunes, Bonjour, Quicktime, and Apple Software update I was able to remove via the Control Panel. I rebooted, reinstalled iTunes, and when it began the install process for AMD I got this message:
"Could not open key:
Unknown\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\3F55235DF871F046A8F862841205 6EF. Verify that you have sufficient access to that key, or contact your support personnel."
Got the same message for Apple Application Support. As a result, neither was installed.
Prior to doing any of this, I had disabled AMD in Services, which didn't help. I have since re-enabled it, and it is still running in Services, although it does not show up in the list on programs to uninstall.
After all this, I read in another forum that simply doing a Repair on AMD would solve the problem, but since I am unable to reinstall it, I cannot test it out.
Message was edited by: Zachary Prewitt

When I conect any ipod ,the itunes show an error msg-The syncServer found a problem and must be closed.After that another-Mobile device helper find a problem and must be closed -and this repeat more 2 times each are related with corefoundation.dll.

Six error msg about apple aplications that must be closed just when I connect my ipod to computers USB.SyncServer aplication and Mobile device helper is closed.The error relat.show :
AppName: syncserver.exe AppVer: 17.641.14.26 ModName: corefoundation.dll
ModVer: 1.550.54.0 Offset: 00043d08
These happens in both kind of messages that was showing three times each.After this ,Itunes can sinc music videos,photos,but I canot upgrade my ipod!
Detail:copy photo files from ipod to computer works normal.I use panda antivirus but without it in the computer,the problem persists.Yesterday I get the last ITunes,but the problem persists.I unistall anything about apple ,install the new Itunes and the problem remains.
And this problem occurs only after I connect ANY ipod to the computer,open Itunes for hear music,for example,still works OK.

I have been battling against the same issue for over 2 weeks now. After tracing what was happening on the machine to find that the crashes we're happening slightly after Apple's program we're identifying the Time Zone of the computer, I had the idea of checking the date/time properties of my Windows XP machine.
I unchecked the box to update the time from a time server (Internet time) and it's seem that this was what was causing itunes and its descendant to crash.
Now it seems it turned back to normal operation.
Please let me know if this fixes it for you as well.

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