HP beats envy hinge broken!!

After the first year of use the hinges of my hp envy laptop have broke so i cant close my laptop and the screen is splittind apart! I would like to see what i have to do to get it repaired laptop is still in good shape otherwise.


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Similar Messages

  • No sound on my hp beats envy 15!

    My hp beats envy 15 has no sound coming out of it!
    I try playing something and I can tell it's playing back back because the little sound bars are moving up and down,but nothing coming out! What's going on hp? Please help!

    Hi,
    Can you post back with the following details.
    1.  The full Model No. and Product No. of your Envy 15 series notebook - see Here for a guide on locating this information.
    2.  The full version of the operating system you are using ( ie Windows 7 64bit ).
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

    HP OFFICEJET J6480 ALL-IN-ONE. The left HINGE of the cover has broken while changing the cartridge.  How could I replace it?
    Thanks
    James
    This question was solved.
    View Solution.

    Can't replace it. Just remove 1/2 of it. 
    Officejet J6480 All-in-One
    I have the right hinge broken.  I removed the 5 screws,
    one for the hinge cover in the back, and
    4 holding the top hinge in place.
    Once removed the top closed fine.  I will be careful in opening it to replace the ink.  It takes a hex head screw driver: T9 X 40.  I got a new cartridge and it is working fine with the top half of the hinge gone. Note:  the bottom broke but I removed the top only.
    I have not tried any major copy jobs or scanning but I don't see that they would be effected.
    HP Tec Support offered me a 6500N for ~ $100 about $30 off from what I could get from Sam's Club.  Not sure if it is the exact printer from Sam's.

  • Dm4 Left hinge broken

    I'm  wondering  how a notebook (dm-4) tht has been on a desk in the open position 80% of the time since 2012 can have a hinge broken? This note book was seldom closed, so my  question is _ How would this hinge stand up for a user tht indeed does take the notebook to work, classes, the coofee shop  ect.. whn sitting on a desk n seldom closed the hinge has failed??  The dm-4 has seldom left the desk it is on..... n thy call ths a note book. Note books r made to open n close... hence the moniker  "notebook"  thy open n close.
    Now I have a unit on a desk tht has a sign "DO NOT CLOSE" seems silly. The Hp repair cost @ $179.99 is wht I see has a kick in the gut to it's users. The hinge is a very important part tht should hold-up n preform over time.      Come-on Hp  !!

    Hello, Eric,
    Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
    I contatcted the HP service center on phone, told by the customer service representative:
    1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
    2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
    3. On-site technician service is not available at Los Angeles, CA.
    4. I can 'take it or leave it' for the service available to me.
    No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
    However, that aside, what can I do to have my laptop repaired reasonably?
    No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
    Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
    Thank you kindly.

  • SL500 Left Hinge Broken

    I got a Lenovo SL500 almost 2 years ago now and the left hinge on it just broke. Right now I'm typing this on a slightly sideways monitor . This thing never even leaves my desk, I googled it and found that a few other people have experienced broken left hinges. Looks like a design flaw.
    Link to picture
    Is there anything I can do to get this fixed?
    Pictures attached:
    http://imgur.com/flCzn.jpg
    http://imgur.com/Ksq25.jpg
    Also, I just saw that a bunch of other people have this same problem even on this forum...
    Moderator note; embedded picture(s) totalling >50K converted to link(s) Forum Rules

    HI,
    I have just experienced same issue. I have 2 SL500 type 2746 both left hand hinges broken. One i have sent for repair with Lenovo awaiting quote. I am keen to see if this is a growing issue amongst many customers as I am now expecting to see many more with the same issue which potentially will amount to a significant cost to me for repairing them considering they are not 2 years old as yet. I opted for Lenovo as opposed to other makes due to the IBM heritage and advertised duarbillity.

  • Beats Envy 15 3.0 usb?

    Im jest wondering if anyone knows if the Beats Envy 15 has usb 3.0.

    Hello, @LeapM 
    Welcome to the HP Forums.
    I see that you cannot use any USB ports or the fingerprint scanner. That you have error code 19. I will try to assist you with this.
    Here is a Microsoft document that may help you: Error codes in Device Manager in Windows. It will explain what the error code is and provide steps to try and resolve.
    Let me know how this goes for you.
    Thank you for posting on the HP Forums.
    I worked on behalf of HP.

  • HP Envy Hinge and Screen Issue

    HP Envy model 6-1010ea has a weak hinge which has now also affected the screen.
    I see that this is a common problem.
    Please help

    Thanks for posting but I really don't think you can comment if you are not aware of the specific issue.
    If you search for the HP envy hinge issue you will see many many posts that relate to this and in each instance HP has collected the machine and fixed for the customer.
    I have alraeady had this experience with one of the two machines I own and HP picked up the laptop, repaired and returned it at no charge.

  • Laptop ENVY hinge is broken

    My Envy laptop hinge is broken. It happened just one week after warranty expired. I am so disappointed with the quality. I never drop it or misuse this laptop. I am a student and use it only for study.
    When I search online, I found so many people face the same problem.
    I trust HP's quality that's why I choose this laptop but......
    What should I do now ? I really need a laptop for my homework.....

    I have made inquiry for you.
     @JeffHelpHere is a hinge issue for you.
    Look for a message in the Private Message board for this Forum.

  • HP Envy 6 1210sw - both hinges broken, already repaired two times

    Dear Support Team  / Forum Users, I am writing to seek for advice on the famous 'broken hinges' issue, this time with my 2 years-old HP Envy 6 1210sw laptop.  Both of the screen hinges are broken now (for the third time), which makes it impossible to use the laptop comfortably of course. This particular machine has already been serviced twice due to the same issue - I have always got a new screen lid replaced. However, as this is a design fault, the hinges would be broken again after 4-6 months of usage. The warranty on the machine has ended in April 2015, however the warranty on the screen lid / hinges must have been extended, as they have been replaced. It makes no sense though to replace them over and over again with a new screen lid, as they will brake anyway. HP, please advise what could be done in this matter - do you replace the badly designed machines with the new ones? Thank you for your support.

    Hi @MV91 ,
    I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
    Regards,
    George
    I work for HP

  • HP Envy m6 Broken hinge

     I have same exact issue with broken hinge and cracked screen border on my HP Envy m6 1105dx.  Otherwise the laptop is great.  Jeff, thank you for helping others with with issue, please contact me asap, I can't close the laptop and my life and work depends on it.  Thank you. Regards,Daniel

    @JJ8
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details)
    Cheers,
    KarolB
    I work for HP

  • Sleekbook (envy) left hinge broken

    I simply opened my laptop, envy series sleekbook and found that left hinge is broken and online research I have done that shows this problem is faced by many other users of envy series . Certainly it's a design flaw .
    My laptop is still in warranty. Please let me know will it be covered in warranty ? Otherwise how much will I have to pay?

    Hi:
    This is a consumer to consumer forum, so no one here can speak on behalf of HP regarding what is or what is not covered under the warranty.
    Please contact HP technical support for the country you live in at the link below to find out the information you are looking for.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

  • HP Envy m6 Broken Hinge/Split Screen

    Hi!
    So I purchased this HP Envy m6 from Future Shop in Canada. 2 years later, it seems that the plastic covering left hinge (if the laptop were positioned as if you were using it) has broken off, and as a result the screen near the hinge has actually split open so that you can see the wires inside the screen. Attempting to close the lid will result in the split cracking open more, and to close it fully you need to push down on the screen to close the crack.
    I am afraid to use my laptop further out of the fear that the crack will enlarge. Enclosed is an image of the issue. The screen itself works fine and so does the laptop.
    What should I do now? Thanks.
    Picture of the crack: http://i <dot> imgur <dot> com/o751HUg.jpg

    @brian1999lin 
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
    If you are unfamiliar with the Forum's private messaging please click here to learn more.
    Thank you,
    Omar
    I Work for HP

  • HP Envy Touch smart laptop hinge broken

    
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
    If you are unfamiliar with the Forum's private messaging please click here to learn more.
    Thank you,
    Omar

    The hinge is broken on the right side of my laptop -- the entire black undersection is loose causing the disc drive drawer ro be askew......please help, where do I get this fixed and is it covered under warranty??

  • HP ENVY-15 J110TX RIGHT HINGE BROKEN

    I purchased my laptop a year ago and its right hinge is broken and a gap is left between upper nd lower part after closing the lid. My laptop is not under guarentee . Please help how to replace the hinge!

    
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Thank you for visiting the HP Support Forum.

  • HP Envy M6 Laptop Left hand hinge broken

    I started to have problems closing my Laptop cover it was catching on the left hand side causing the corner of the cover to lift slightly i found that the left hand cover hinge appears to be broken also when the cover is closed it seems to sit high on one side .
    This Laptop has never been outside of my home it is used in a home office so has had a very easy life and I am amazed that such a poor design and manufactured item would not have been the subject of a re-call to rectify this problem as it sems that the fault is not to rare judging by the other posts on this site.
    Not wanting to cause further damage I have stopped using  it and am using a 5 year old Toshiba Laptop  better designed and stronger hinges.
    I purchased this Laptop from John Lewis and they had a promotion on at the time and they gave me a 3 year warranty so at least I suppose it will be repaired free of charge but will mean I have to return the Laptop back to the store as they do not offer a collection service and they have quoted up to 28 days before I will have it returned this is not convenient as it has alot of my work stuff on which I will now have to transfer on to my trusty old Toshiba.
    This was my first HP laptop purchase having always bought Sony or Toshiba and think it will be my last.

    @KE2 
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
    If you are unfamiliar with the Forum's private messaging please click here to learn more.
    Thank you,
    Omar
    I Work for HP

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