HP C309a Alignment Fails and Will Not Print Color

Hello,
My C309a has had very light (infrequent) usage. It simply will not pass alignment or print in color. Could these two problems be related? I do like this printer as it does print on printable CDs/DVDs and as far as I know there are no AIOs on the market that do this. Would anyone please help?
Best Regards,
Startoker

According to this page: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02435884&cc=us&dlc=en&lc=en
new or old 564/564XL should all work on older printers (printheads) made before September 2010. Maybe the printhead is for newer models? and the new cartridges have an older date? Anyway, check the date on the cartridges, if the date is later than 9/2010, they should work, and I would suggest you return the printhead if no color is printed. If the dates on the cartridges are older than 9/2010, maybe the printhead is for newer model, I would try get newer cartridges or have them replace with the correct printhead.
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HP C309a Alignment Fails and Will Not Print Color

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