Hp C310 e all in one. Print that is stuck in the print queue, cancel does not remove

Question

hp C310 e all in one. I have a print that is stuck in the print queue, cancel does not remove says deleting. I have tried shutting down printer, closing word doc, multiple canel all prints. Any Ideas

Answer 1

Hello mackice,
Try these steps below to clear the print queue. The steps are listed for Vista and Windows 7 and would be slightly different for XP. If you are using a Mac then the steps below would not work. Please advise what OS you are using.
Option 1)
1. Click on start orb
2. Type in search window: "services.msc" (without the quotes)
3. click ok
4. Scroll down to Printer spooler service and click on it in the right side window.
5. On the left side click stop the service and wait forthe process to stop
(Do not close the window yet. You will have to restart it here later.)
6. next delete the print job in the printer queue
7. then restart the spooler service
8. Resubmit your new print job.
Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)
It is located in:
C:\WINDOWS\system32\spool\PRINTERS
Your print job will show 2 files there Example below:
00002.SHD
00002.SPL
Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service
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