HP C410 and monitor problem when open online site.
When I open my HP C410 in the on line site, the color on my monitor gets funky and in turn the color on my home screen is also skewed. This only happens when I bring up this software. I've looked for places to change color and intensity within the program for the monitor, but don't see anything. This distorts so much that I can't read the pages that I scan in. This changed in the last couple months and is driving me nuts.
Hello @Anita46,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when viewing your HP Photosmart Premium Fax e-All-in-One C410 Printer on the on line site on your Windows XP computer. I would like to assist you today with resolving this issue. However, I do need to clarify a few things before I am able to provide you with accurate troubleshooting.
1. Are you able to Copy successfully?
If you're not sure, please click here for instructions on how to Copy. I would like you to perform a Colour Copy to see if the quality comes out distorted.
If your Colour Copy prints perfectly than can I have you elaborate on exactly what occurs when you scan a document into your computer?
2. When your monitor appears distorted, I need you to elaborate on what you mean by it occuring on the Photosmart C410 site?
I need to confirm exactly what is occuring as a distorted monitor colours issues is significantly different than a Photosmart C410 scan issue. Once I confirm exactly what is occuring I will be able to guide you towards the correct resolution. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!
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