HP C410a does not recognize a new cartride

I have an HP All in One. C410a. The print seemed to fade and the photo black 564 level showed low so I replaced it with a brand new order from HP. It is an original identical and nothing prints now. I printed two or three pages with only a small amount of sentences on them and the ink level for phoot still shows low. I cleaned the heads and realigned and the test page showed fairly good color, however it will not copy or print anything else. I took the new cartridge out several times and reinstalled. Still nothing. There are no error messages. The printer head moves and acts as if it is printing, however, the page comes out blank. Any suggestions please?

HI Futura,
What operating system are you using ?
Here is a link to a document where you can select your operating system and follow the steps to troubleshoot the printer printing out blank sheets of paper.
Let us know if this helps or if the problem persists.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

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HP C410a does not recognize a new cartride

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