Hp c5380

I am having problems with my C5380.
I refilled my cartilages for my printer while i was doing that I put my other cartilages in the printer and was using them fine. When I put the originals back in none of my colours would work only black would work, I then replaced the other ones and it didnt work. I have cleaned the heads and cartilages, went out and bought new cartilages for the printer with no change. the prints come out with lines on the coloured parts. I have done everything that the solutions page has told me to do.
I have cleaned print heads through software and tried to align the heads which fails have tried to align them a few times with the same result. I have also cleaned the print head with proper head cleaner.
Please help me, as I need my printer.

For your error the troubleshooting page here may help.
Please be aware that this forum is a peer to peer support forum, it is not a direct link to HP support.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Similar Messages

C5380 - I want to print using ONLY black ink cartridge. Is this possible?

Hi Folks,
I now understand that this model, HP C5380 and I'm guessing many others too, are programed to use an amount of colour ink even when selected to print in Black.
My question is: Can I somehow program the printer to 'only print using the black ink cartridge' and not use the colour cartridges at all?
I have heard that this is possible with some models but need the specifics.
I am even willing to permanently disable the colour function if needed. The replacement ink catridges are so very expensive, if I'm unable to do this then I'll be looking for another printer and it won't be HP. Thi is unfortunate because I think they make a good quality product - however they need to be on notice that their customers 'good will' and return business will not be forthcoming when they (and other compaines) continue to use money making strategies like this.
Many Thanks in advance for your time, B

Hi berni7 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart C5380 not printing colors as it should

I'm having a problem with printing. Up until the other day I was printing ok, but suddenly when I went to print instead of printing red, a yellowish orange color was printing, and purple was printing a very light blue. I cleaned the printhead, which resulted in red printing in yellow. I used the clean printhead option on the printer settings, colors are printing mostly ok. Just some lines are more faded than others. The colors that print with this are orange, green, purpule, yellow, pink and blue. I also tried to print in grayscale, which ended up printing in green. Any ideas of how to fix this problem??? Thanks

Hi , Welcome to the HP Forums! I noticed that your HP Photosmart c5380 is not printing colors correctly. I am happy to look into this for you! Please, take a look through this guide, Colors on Copies Are Incorrect. If this guide does not resolve your issue, then the printer may need to be serviced/ or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Wrong advertised C5380 printer cartridge

Have finally got round to setting up my C5380 HP Photosmart All-in-One Printer, and had to go out and buy cartridges, purchased the 564s which list my printer on the side, to find they are too big to fit in the printer cradle!! Which are the ones that will be the right size when I go back to exchange?

Go to HP Sure Supply to see which are compatible or see the image below.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

PH Photosmart C5380 OIO, need AC Power Adapter. Mine is out of order. (part no. 0957-2230)

PH Photosmart C5380 OIO, need AC Power Adapter. Mine is out of order. (part no. 0957-2230)

Hi there,
You can try searching the part number here to find available matches. If the part you are looking for is not available you may want to check 3rd party retailers or parts dealers.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

WON`T PRINT BLACK ON HP C5380

From one page to the next and all of a sudden, my c5380 stopped printing black. I went through all the appropriate steps outlined in the HP message forum: I cleaned, I realigned, I installed a new black cartridge.
None of these steps helped. The newly installed ("installation succesful") black cartridge is not printing; or if it is, there is no sign whatsoever of this occuring on the paper...
Let me add that the c5380 is about 5 or 6 years old. I use it sparingly, but regularly, especially to print text, i.e. black. The weird bit is that it stopped printing so suddenly; which leads me to suspect a technical (setting) problem, rather than a mechanical (ink flow) problem - especially as I`ve checked all those options - to no avail.
I understand that this has been a recurring problem with HP printers over the years, so maybe, just maybe one of you more technologically inclined people out there knows a simple solution I haven`t come up with?
Thanks for any help.

Hey there @donkey_shot
Welcome to the forums
I have seen your posts about the black ink not printing out with your Photosmart C5380 any longer. I know you have tried some troubleshooting however, I have some of my own personal suggestions that might help. It could be worth a shot right?
Here is the first guide, check out the steps and try anything you haven't yet tried:
'Ink cartridge problem' Message Displays on the Printer
Next, is a detailed post from @Bob_Headrick about "soaking the printhead". If you decide to do this, I just stress to read his instructions carefully before trying to soak the printhead.
Soaking the Printhead: black ink not working
I hope this helps you out, have a terrific day
R a i n b o w 7000I work on behalf of HP
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Photosmart C5380 CD/DVD print function not available

Hello,
I've installed Photosmart C5380 under Windows XP using the latest driver downloaded from HP site. Opening HP Solution Center after installation, I've seen the CD/DVD print button is missing. Why?

Hello!
I really wish I could see what you see. I have never actually seen this function (in Solution Center) you are talking about so help me to understand something please:
The button was there at one point and after uninstall/reinstall it is no longer there?
Or, is it that the button is there but grayed out/unavailable?
Or was it visible on a different computer - if so what was the OS of that computer?
Have you ever successfully printed on a CD/DVD with this printer?
Just answer which one best describes the scenerio in which you are experiencing please.
Go to your Start Button>>All Programs>>HP>>C5380 series software, and please tell me what is listed in this folder so I can know for certain you are missing the software.
Thanks!
Cass
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Photosmart C5380 printing error

Hi,
I have a Photosmart C5380 all in one printer.
It keeps coming up with error '0x610000f6', I have tried the solutions listed
but none of them fix the problem.
Does anyone know what is causing this and how to fix it?
Thanks

I am having the same problem. I have even tried reinstalling the software as well and still no luck.

HP C5380 All-in-One printer.

Since I installed Yosemite a week ago and updated the driver with the latest update from HP I faced following problems.
The printer does not print text anymore and spits out empty papers.
E-mail are printed without text but show the bleu e-mail addresses only.
Is there Knowledge to solve this ?

Check here.
Printers Supported

HP C5380 DVD/CD Printing Feature Not Compatible With Mac

I purchased this all-in-one specifically for the feature of printing direct to cd/dvds. Other functions work fine but this will not. After contacting HP Support I am informed that this feature is not compatible with Mac. Surely this is false advertising as nowhere on the packaging can I find any reference to this. Under specifications it shows that system requirements were Mac OSX 10.5.
Has anyone else had this problem? Is there a fix? I have searched mac support but can find no reference to this. Interested to hear other viewpoints and experiences.

Hello,
I would try printing directly on CD/DVD from the application HP Photosmart Studio.. Follow the steps below:
1. Open HP Photosmart Studio
2. Select an image from the Photosmart Studio library/browser
3. Choose "Create" in the toolbar
4. In the menu on the left, choose the following settings:
- Project: CD/DVD Label
- Label Type: CD/DVD (5 inch/120 mm)
5. Move the image from the media bar to the label, resize it if necessary
6. Click "Print" on the toolbar
Regards,
Vicarious

I have updated my C5380 with the latest drivers etc.

I want to print on a cd and only have text, I do not want any of the designs that you have in the program. Before upgrading?? I could do just that. Can you help.
Also i would like to have the ability to have the RTF and HTML and TXT file formats available to me when scanning documents.
Please help

Also, See Here for Getting Started...
http://www.apple.com/support/iphone/getstarted/
iPhone User Guide

C5380 incorrect switch off message and 0x61011be5

I get the error messages: 'incorrect switch off' and '0x61011be5' - the printer advises to switch off with the on/off button and not to disconnect to avoid damage.

Hello Walcheren,
Welcome to the HP Forums.
I see that you are having an issue with an error code on the printers display.
I am going to send you a private message with detailed troubleshooting instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My Photosmart C5380 printer green instead of black

Occationally my printer is printing green instead of black.
Sometimes it is from the beginning of a document and sometimes it is the middle of a document.
I have tried to change the cartridge but have the same result.
Best regards
Torben Arp
This question was solved.
View Solution.

Hi @tobby37 ,
I'd like to help you with this issue, the black is printing in green sometimes. You have changed the cartridge and are having the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try these steps to see if it will resolve the issue.
'Ink cartridge problem' Message Displays on the Printer.
Please disregard the title.
Are you using Genuine HP Cartridges?
What are the ink levels?
Please let me know if you require any additional assistance.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Ink Cartridges for Photosmart C5380

I don't seem to get a warning msg on my computer any more when an ink cartridge needs replacing ....how do I know which ones need to be replaced or how much ink they have left???

Hi - Follow step one in this document. It walks you thorugh the navigation on the control panel of the printer to determine ink levels.
Hope that helps.
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I am an HP employee.

Scanner doesn't work

after installation of snowleopard the scan function is not working. Gives error message: unknown error, can't initialize. re-installed hp software (incl update) but problem still there.
Worked perfectly before.
hardware: imac with snowleopard and HP photosmart c5380 all-in-one.

Did you download the Snow Leopard compatible drivers?
What are you using to scan, Image Capture or HP's own software interface? If only one, does the other work?

Hp c5380

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