HP C6380 photo tray prints only green

The problem started when I installed my new computer with Windows 7. The photo tray prints only in green. I tried to print from the photo tray from various programs with the same result, so the printer must be the problem. I downloaded and installed the 2009-10-20 software and driver version 13.1.0 which did not correct the problem. I also ran the HP printer problem detection tool and got no help there. Please help me. I use this feature often. By the way, I posted this same question a short time again and it has disappeared. Thanks for any help you can give me.

Try the steps in this document, particularly the section titled "Solution Four: clean the rollers"
Photo tray printing
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Similar Messages

HP Envy 7640 won't print photos from photo tray using MacBook Pro

My new HP Envy 7640 will not print photo's from the photo tray. The photo tray option is not highlighted to choose it. I have restarted both the HP and MacPro several time. What am I missing?

Hello @MEMEF,
Welcome to the HP Support Forums!
I would like to work with you today with resolving the Photo Tray printing option issue that you're experiencing when printing from your Mac OS X computer to your HP ENVY 7640 e-All-in-One Printer. Due to the lack of Photo Tray options there is a chance that your HP Envy print driver is not being properly utilized on the Mac Computer. However, in order for me to provide you with accurate support on the Mac I do need to confirm what version of the Mac Operating System you're using?
In the meantime, I am going to have you check on your Mac to ensure that the HP Envy driver is selected and not the Apple AirPrint driver. The AirPrint driver is a generic driver offered by Apple to allow for basic printing ability. Because it is not a Full Feature driver that comes with your printer you may not have all the printing features that you should have on your printer. To check the driver please follow the steps below.
1. Click the Apple menu, and then click System Preferences.
2. Click Print & Scan, and then check if the name of your printer displays in the Printers list.
3. If your printer is already listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer
4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer
5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that you have the HP Envy driver selected and not the AirPrint.
6. Click Add to add the printer to the list.
- Source
The options may differ on your Mac if you're running an earlier Operating System.
Once the correct driver has been verified as added in, please try printing to your Photo Tray again.
Please respond to this post with the result of your troubleshooting. Should the issue persist, be sure to include your Operating System in your next post. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Cannot print out of photo tray-C6380

All settings say to pull paper out of photo tray. I have a custom size and have that entered. Every box is checked that should be checked, but no matter what, it keeps pulling paper from the main tray! I'm going nuts here! I've printed this item previously with no problem and the same settings. Any suggestions? Thank you!!

Awesome, glad it's working now! You're welcome!
Benjamin

New HP Photosmart 7520 won't print from photo tray

EDIT: It will feed from the phototray if I print the photo from the Windows Photo Viewer. However, it still refuses to print straight from the jpg, even though I explicitly specify in all the settings that I want to print a 4x6 from the photo tray. Is this typical behavior? I assume it would print correctly from other photo editing and viewing software, but haven't checked that yet so cannot be certain. PREVIOUS POST: I just got this printer, and cannot make it print from the photo tray. It printed from the phototray during the installation and setup, but that was the only time. The rest of the time, when I try to print a picture, it only selects from the regular paper tray. Is there some magical procedure involved? I have a Windows 7 operating system, and just installed everything from the HP site. I uninstalled and reinstalled, but still it doesn't work. I load a sheet in the phototray, make sure the correct printer is set, select the paper size (in this case 4x6in, the sample photo paper that came with the printer), select HP Everyday Photo Paper, Glossy, click Print, and the printer ignores the phototray and prints from the regular paper tray. I have scoured the web and the answers provided do not solve the problem. This is very frustrating. If I cannot get this resolved in another day or two, I will be returning this printer and will try a different brand.

I have already looked at that link and tried all the things I can try at home, aside from replacing the print heads. Nothing works. The magenta seems to be the biggest offender. When I print photos that have a lot of magenta in them, I also get the horizontal lines, so it is not just the regular paper used by the printer's quality report (my first suspicion, sadly proven wrong). I see now that this printer also cuts off the image when printing a borderless photo. I have not found a solution for that yet, either. It also went crazy in the middle of a print job (told me that I needed to power it off, lost its wireless connection, regained its connection, but would not talk to the computer). I had to turn it off and on again to reset it, and after that it seemed to print, at least. This printer has been a very expensive mistake, considering the ink and paper I have gone through in the past week. I have four days to decide if I want to return it and just eat the cost of the ink cartridges. I am seriously considering it at this point, but will try to work things out for another day or two.

How can I get my Photosmart B8550 to print envelopes from the photo tray?

I have a Photosmart B8550 printer. I print a LOT of envelopes for greeting cards through Stamps.com. I would like to be able to load invitation envelopes in the photo tray so I don't have to keep switching between paper and envelopes. I tried it and the only thing it will print is photo paper (or 4x6 card stock)

Hi,
Connect your printer to the network router.
1. Wireless>Wireless Settings>Wireless Setup Wizard.
2. Enter the router password to connect your printer.
or
1. Run the HP software and select the network/wireless connection method.
After printer is successfully connected to the network, enable Web Services/ePrint.
1. Press the ePrint button on the printer or the Web Services icon on the printer front panel.
2. Press Yes to accept terms of web services.
3. Press Yes to accept future updates.
4. A page will printout showing you how to register your printer's new email address which you will use to send your ePrints to.
Please click the blue Kudos star in the post that helped you.

How do I select main input tray to print photo over ePrint and not photo tray?

when I send a picture from my Iphone the printer always wants to take paper from the photo tray ,despite that it's set up to take paper from the main tray.

Hey AndreBielser!
Unfortunately there isn't a way to select the paper tray through ePrint at this time. Photos will always try to print to the photo tray. The only way I have seen that you can get around this is by including the photo in the body of the message instead of as an attachment. I will definitely pass on the information that this is something you are looking for as a feature of ePrint though!
Hope this helps!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

My printer has stop printing from the photo tray. I need to place the photo stock in the main tray

I've a HP PhotoSmart Plus printer B210a. The printer will no longer print from the photo tray. I'm still able to get prints; but I must place the photo stock in the main tray. It becomes a problem, because I sometimes forget the photo stock is the main tray and I waste photo stock when I do my regular printing and only get part it because the photo was still in the tray. Anyway to fix this?

Hi there wmcook,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using and are there any errors when attempting to print from the photo tray?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Purchased HP6510 and cannot print photos onto to 4x6 photo paper; will only print to 8x10 paper.

Cannot get HP6510 to print to photo paper; will only print on 8x10 paper. When choosing print options enter 4x6 on photo paper and will not use photo tray; goes to 8x11 paper. VERY FRUSTRATED

Hi, check your 6510 printer properties.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Photo Tray Parts Repair, C6180 Q818A Photosmart All-In-One Printer Scanner

Something must be missing in the front of the photo tray on my All-In-One C6180 Q818A Printer, and I cannot find a parts breakdown on this. (I've liked buying HP products because of ease in finding such parts breakdowns, i.e. laptops, showing how to disassemble and repair, with part numbers.)
When I insert photo paper, there is not a "stop" when pushing paper forward, like there used to be. Looking closely, with a flashlight, there is nothing to stop the paper from sliding all the way forward and then downward on to the regular printing paper in the lower tray.
I'm guessing something is missing, or something has not moved to create a "stop" when the upper photo tray is pulled back?
Can anyone tell me what is missing and/or what I need to order to fix this? Is there an on-line viewable parts breakdown for these paper trays? Thank you.

Hi functionless,
Welcome to the HP forums!
I'm sorry to hear you haven't been able to edit your photos on your Photosmart C6150 recently but I will absolutely do my best to lend a hand to help out
Would I be safe to assume the printer's screen only goes completely black when trying to edit a photo? If you try anything else on the printer (say a copy, a test page, or navigating the Setup menu) do you get the same screen at any time?
Is the printer plugged directly to a wall outlet? If not, please move it to one.
Do you have to unplug the printer, or turn it off, to get it back to a regular screen?
Did you notice any changes or anything prior to this happening?
Once I hear back from you I will certainly offer some suggestions for you to try
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Won't print to photo tray, but will print test page

I have most current Vista driver, but can't print to photo tray. It won't pull the tray in, although it works great when printing test page. I tried various page/paper settings and "photo tray" light settings, but still won't print from Vista.
Tried 8250 printer properties, changing paper settings, but can't recognize settings, even though it sees the paper and prints the test page. Seemed to work just fine with XP.
This question was solved.
View Solution.

Plugged into an XP machine, photo printed.
Plugged back into Vista, fooled with the settings, then it worked!
I don't know what exactly fixed it...

How can I get to the photo tray when using iphoto with HP C6280 all-in-one printer

How do I get the photo tray option to come up in iphoto from my mac notebook when I have an HP C6280 all-in-one printer

I have an HP all-in-one C5140. When I print from iPhoto the dialog that comes up has a "Presets" drop down at the bottom. One of the choices is "Print from Photo Tray." Is that there on yours? If not make sure you have the latest software from HP.
Dan

How can I print from my ipad to the plain paper tray not the photo tray?

I have a new
HP Photosmart Plus All-in-One Printer - B209a
and an ipad on my showroom floor.
I let my customers use the ipad to browse through photos of items that are not on display, then print some of the photos. Right now the print job always goes to the photo tray - but I want it to print on plain letter size paper. If there is no photo paper in the tray, the print job fails with an out of paper error.
Is there a way to get this printer to print photos from the ipad photos app onto the standard paper tray?
Thanks in advance for any insight you can give me.
Richard

Photos will always print from the photo tray, if the printer has one. This cannot be configured by the user currently.
(Although I am an HP employee, I am speaking for myself and not for HP)

Printing only partial photos

I'm working on an iBook G4 and printing to a HP all-in-one 6100 series printer. I am sending a photo 4x6 size, two to a page to the printer. Sometimes it prints fine, then other times it only prints a sliver of the picture and then the printer seems to freeze. Any fix for this? I'm wasting lots of photo paper! Thanks in advance!

@Druffer, Welcome to the Forums!
If you were to save the attachment to your computer, you should have more options within your settings to print only the pages you need, opposed to the entire document that you may not fully need. You should see these options in programs such as Microsoft Word.
I hope this helps, if you need any further assistance, please let me know!
If you wish to show thanks for my reply, hit the "thumbs up" button below!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can't print from photo tray and can't set my usual margins

I have a Photosmar tD7560 printer. My computer is an HP Pavillion e9120y PC, recently upgraded from Vista Home Premium 64 bit to Windows 7 home premium 64 bit (clean install). The printer was not compatible with Windows 7 but the issue was resolved here when I was advised by a member to download a fix. (Thanks again!)
I have printed with no problem until today when I tried to print out a 4x6 index card from the photo tray. I set the paper size to 4x6 but when I tried to print it, i got an out of paper message. I put paper in the main tray and it printed from there.
Also, suddenly I cannot reset my bottom margin to .5 inches, it must be.59 or greater. This happened after I tried to print from the photo tray because before, I was able to set a .5 inch margin. (This is in Word 2003)
I hope someone can help with this!

Hello AnnArritola,
Welcome to the HP Forums! The HP Officejet 5745 printer defaults to the main paper try. Printing using the printer’s dedicated photo tray can be accomplished by accessing the print driver and selecting the photo tray before printing. Below is a support document that should help with the necessary steps.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04392289&tmp_task=useCategory&cc=us&dlc=en&lang...
Regards,
Steve_S_HP
p.s. A quicker method once you’re in the printer driver is to go to the shortcuts tab and select photo printing (this will automatically select the dedicated photo tray).
I am a HP Employee.

HP 5180 printer wont print to photo tray - tiger software

For some reason the printer will not recognize that I am trying to print a photo (even when photo paper is selected in print menu in iphoto)
i uninstalled the software that came with the printer and reinstalled the software upgrade for tiger from the HP website but still no joy.
What could I be missing ? Is there a way of determining if I uninstalled all of the old software- could that be the issue ? , is there some other manual fix out there ?

This does actually get a little easier with iPhoto '08 and Leopard (but even there it's by no means easy). What you need to do in Tiger with iPhoto 6 is click the advanced button, then select the Paper Type/Quality item from the pop-up menu in the print dialog, then from Paper Source select Photo Tray. (Sorry, I don't have this setup anymore, so the wording may not be exact.)
Just trying to help.
Andrew

HP C6380 photo tray prints only green

Similar Messages

Maybe you are looking for