HP C7280 Error Message "Photo Tray Problem"

I have been through all the steps recommended for solving this but have no resolution.  HELP!

| Photo tray problem
+----------------------------------------------------
| Lift the output tray up and verify that the photo tray
|  is pushed in until it stops, then lower output all the
| way down. Press OK button on the printer to
| continue printing
`--------------------------------------------------------------------------
HP Photosmart C7280 All-in-One Printer
1. Turn off printer.
2. Pull out paper tray and photo tray
3. Remove output duplexer (on back of printer)
4. Open input sheet feeder (on top of printer)
5. Open cartridge access door. (Basically lift up control panel and scanner section of the printer)
6. Turn on printer (Power button on now raised control panel)
7. Printer may display message "Performing printer alignment - Do not interrupt"
8. Wait for a few minutes until printer stops making all setup noises.
9. Close cartridge access door, close input sheet feeder, replace output duplexer, insert paper trays
10. Do a test print.  All should be fine.

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    Although I am an HP employee, I am speaking for myself and not for HP.
    Say thanks by clicking the "
    Kudos! Thumps Up" which is on the right
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
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    I have a C7280 that displays Photo Tray Problem.
    I am unable to clear this problem.
    I have tried pulling the tray out and reinserting it.
    I have tried powering the printer down by unplugging it.
    There is no telling what combination of buttons I have pushed.
    All of the above without any improvement.
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    Hi hamoonhamooni28,
    I understand you're having an issue with the photo tray on your Photosmart C7280 printer. I'm sorry to hear you've been having issues, but I will do my best to help!
    What kind of issue are you having?
    Do you get an error on the computer? Or on the printer?
    Where are you trying to print photos from? The computer or the printer?
    Once I have this information we should be able to move forward!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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