Hp camera error 1000

I have received a solution for the camera 1000 error- to reset to factory settings, but it keeps recurring and sometimes the solution just do not work. I cannot copy and scan when this happens.
What could be the reason for that error message? Is there a permanent solution?
Thanks

Hello melhoo,
I understand you're receiving the same error message "Camera error 1000" again. It seems like you have performed all the necessary steps from previous posts.
I would make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. If not, please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

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