HP Chromebook 11 new charger problems

I bought (2) HP Chromebook 11s this past Christmas. They have the new chargers but we are having continued problems. It might take 50 attempts to get the the charging light to turn on, it is very frustrating. Since I have (2) of these Chromebooks I know it is not an isolated problem. Please help!

@SJSlo ,
Hello and thank you for posting on the HP support forums. For this kind of support you would need to contact HP phone support to get replacement or repair of the charging system.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Similar Messages

I spend good money for my iPhone i have the iPhone 5 with the new charger slot which is smaller. I have been through at least 3 charging cords and this is not acceptable to me. i never had a problem with this on my older phone. apple needs to correct tho

I spend good money for my iPhone i have the iPhone 5 with the new charger slot which is smaller. I have been through at least 3 charging cords and this is not acceptable to me. i never had a problem with this on my older phone. apple needs to correct this and reimburse me for this cord.

Charging cords are covered by the iPhone warranty or their own warranty
if puchased separately. Take your iPhone and the cords to your local
Apple store for evaluation and possible replacement.

Problem w/ iBook or new charger?

I posted another question about a month ago, but since I recently got a new charger, it's been acting a little different..
The question I posted before was about my iBook's screen getting dark sometimes, or it would shut off completely. Other people have had similar problems as well. Mine actually stopped doing it so frequently for a while there, for whatever reason. Last week my charger started wearing out (where the charger head connects to the cord), so I got a new one. It's a generic brand but I don't think that's the problem, really. I let it charge completely, and for a couple hours it was working just fine, but now *whenever I plug it in to charge, the computer will shut off*. If I shut the computer and let it sleep, it charges just fine, so I can't understand if this is a problem with the charger or the computer.
I also know I need a new battery (fully charged, it's only about an hours worth of power, and it's got over 400 charge cycles), but I don't think that's really relevant. (Actually, speaking of battery power, my dad thinks that if I turn my computer off every night, the battery will stay charged longer. Is that true? I usually just put the computer to sleep, I didn't think that could really hurt the battery so much.)
The iBook is prolly about 5 or 6 years old, and I have tried resetting the PMU, but so far that hasn't really helped.
Anyway, any ideas what could be wrong?

I had this issue to, and i thought it was the battery. But i now know that it is my macally charger. It was intermittent in charging, then it would just show it connected, but not actually charging (you can see this with coconut battery). If it is macally and you have your receipt you should contact them. I did earlier and they are willing to send me an RMA. You can test this theory out IF you have access to your original, or an original charger...
Sorry i couldnt be of any more help.

Macbook Pro 13 (Early 2011) Charging Problems

Recently I noticed that when I charge my macbook pro, the LED light on the magsafe would go green then orange to show that it is charging. However after a few minutes or seconds the orange LED light will go off (Stops Charging) and the whole process of charging starts again, green light then orange then nothing...
I already tried resetting the PRAM and SMU. I also tried using different wall sockets for charging and it yielded the same results. However, when i borrowed my friends mac charger, my MBP manage to charge without any problems. When he used my charger the charging problem also occurred.
So i decided to bring it to an Apple Authorized service provider sine they are no Apple Retail Stores in Thailand. I told the guy at the AASP that my charger was probably broken/faulty, but he said it was the receiver sensor of the macbook pro (The place where i connect the magsafe to my MBP ). He used a different charger (At the counter)and the LED lights when from Green, Orange then yellow and said the MBP needed to be sent to Singapore to be repaired and it would take 10 - 14 days. I said OK since my MBP was still in warranty and it would be free. Next day he called and said he fixed it by resetting something and that I could pick it up. At the AASP, the macbook pro didnt show any charging problems so i brought it home to charge.
Now it has the same charging problem as before...

Do you have another power adapter to try? If so, can you use the power adapter that came with this mac?
Do you have another MBP? If so can you use this power adapter on that MBP?
Are you using another pointing device or is it the one built right into the laptop? If you are using another pointing device try purchasing a new one or disconnecting or reconnecting or even try on another computer.
You might be only able to get buy for the next few month until you graduate until you can get your computer fixed. If all else fails go buy yourself a $8 mouse from a place, it will work until you can get this fixed... or buy apple mice if that is a big deal to you.
Here is one for only 3.18! http://www.bestbuy.com/site/Gear+Head-Computer+-+OM3800U+Mouse/3933383.p?id=1218 443155891&skuId=3933383
Or if you want the one I have used: (M515 @ home or HP Wired Mouse-- Its kind of old) This isn't the exact one but they discontinued that one: http://www.logitech.com/en-us/mice-pointers/mice/devices/mouse-m100 so for $10 you get a mouse and your computer works.

2nd dead iPod Touch 4G in 2 months? Battery/charging problems!

Hi everyone,
It seems as of tonight that I will have to return my second iPod Touch 4G in the last two months. In both cases, it was an issue where the device would no longer charge, and became very hot on the top of the back panel when the device was turned on even for a few seconds (while not being plugged in). In the first case, the device seemed to be defective from the time I opened the box, which was confirmed at an Apple Store, but they asked me to ship it to Apple Repair to be checked out. Apple took a very long time to get a replacement to me, but was good about that problem, and I was happy with the replacement for the past month when all of a sudden tonight the new one would not change and became very hot.
Is this an issue that anyone else has seen? I essentially only charged it off of my laptop or a wall charger unit, but it seems like the battery essentially is shorting out. I love this device, but actually need to use a PDA-type device enough that I am questioning whether I should get a replacement or go back to my old Palm TX.
Thanks for any thoughts/feedback on my iPod Touch 4G battery/charging problems.
Message was edited by: eliotjasper

Most battery complaints complain about loss of charge. The iPod is designed to lose heat through the back as the battery discharges. This is most common when using the device a lot - like playing games. If yours will no loner charge, by all means return it to Apple.
As far as being a PDA goes, it is as good as any smart phone out there. The PDA, as you once knew it, is dead and has been for 5+ years. Take your iPod to an Apple store and insist on a replacement.

Syncing and Charging Problem with 1st gen iPod nano

I purchased a 1st generation iPod nano via eBay about 3 months ago and have developed an interesting syncing and charging problem. When I plug the nano to my iMac, frequently neither the computer nor iTunes will recognize it. I have done "the five R's" with occasional success. I've tried jiggling the cable in the computer port and sometimes it works in getting iTunes to recognize the nano, sometimes it doesn't. Even when I am able to get iTunes to recognize the nano, I have frequently found that the nano hasn't charged up at all. In fact, a couple of times I found it almost totally drained of power after having been connected to my computer. Yes, I have the most recent version of iTunes installed on my iMac and my iMac, by the way, is relatively new - having been purchased in May of this year. What is interesting is that I've taken my nano to work and it has absolutely no problem charging up on my Dell (yuk!). For the record, I do not have iTunes installed on my work computer and I am not allowed to add any apps to my work computer without the consent of my supervisor. The chances of getting iTunes installed on my Dell at work are pretty much nil. Any suggestions on how I can fix the problem?

I bought a new USB dock connector and hoped, with fingers and toes crossed, that something positive would happen. Sure enough, I was able to sync and recharge my old iPod nano. I guess the original USB dock cable is on its last legs. Not totally broken, but no longer reliable. I consider my problem solved! My thanks to everyone who took the time to read and try to solve my iPod problem. I greatly appreciate it!

My new charger wont work for the computer but will work in the wall charger

So recently, the charger for my Ipod touch 5th generation broke(my puppy chewed it) so I went to get a new charger. I found that the new charger was not working when i plugged it into my computer. After i returned the charger, and got one that seemed a little better, i plugged it into my computer and found that that one also didnt work. I was extremely angry and confused about why they werent working. I was wondering if the problem was my ipod or the charger or the computer. So i plugged it into a wall charger in the wall and that did work! So now im assuming its just my computer but it has always worked before when i plugged it into my computer untill the last charger i had broke. Any idea how to fix this? Or is this unfixable?

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
If iTunes does not see the iPod:
iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

HT1719 my ipod shuffle 4th generation will not charge or connect to the computer, I updated iTunes and I got a new charger.

My iPod Shuffle will not charge or connect to the computer. I updated iTunes and bought a new charger. Any ideas? Thanks

My question was, when you connect the shuffle to USB, does the light come ON? From the way you answered, I'm not sure if you are answering that question, or saying that the light does not come ON when you move the power switch on the shuffle to the ON position.
Also, what happens when you connect the shuffle to your computer by itself, with nothing else connected to USB?
If you get no response (no light) from the shuffle when you connect it to USB by itself, trying both the original USB cable and a new one that is compatible with the 4th gen shuffle, try connecting something else to the USB port to confirm it is working properly. It would be best to test the USB port with something similar, such as a USB flash drive or external drive. If you can confirm the USB port works properly, it is likely that the cause for this problem is on the shuffle, such as a faulty headphones jack or bad logic board.
If the shuffle is less than one year from purchase date, it is under warranty.

I just bought a new charger and it charges perfectly but itunes wont recognize it what can i do i tried almost everything

I just bought a new charger and it charges perfectly but itunes wont recognize it what can i do i tried almost everything

nbar wrote:
See other thread, Csound. Sorry. Let's deal with the problem at hand.
Ayala, see Csounds hypothetical questions and answer them to the best you can. Also see my post above, again. Reply.
I'll leave it in your capable hands, I don't need the 'hypothetical' questions answered thanks.

My iPod 4 brand new charger won't show the charging sign and won't connect to a computer. I have went to the Apple Store and bought the charger but it still won't work. What do I do?

I recently got a brand new charger from my local Apple Store. When I got home and plugged it into my charger on my computer nothing happened. It chargesbut it doesn't show the charging sign or make the sound that says its charging. It takes my iPod touch at least 4-5 hours to fully charge. I would just like some tips on what to do. I have tried resetting my iPod and I've tried just getting a new charger, but nothing works. If anyone knows anything that might help I will very much appreciate it. Thank you

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Macbook Pro Charge problems

So I have a Macbook Pro I bought in August 2010, which over the last 3 days has started developing charging problems. It does one of the two of the following: I plug the charger in, the charge light will come on and the laptop will charge for about 45 secs before dropping out completely needing to be physically disconnected and switched off at the wall for at least a minute before it starts working again, for the same effect. Or, I plug it in, it charges for about 30 secs, then resets itself as if it had only just been connected, charges for another 30 secs, resets, charges for another 30 secs repeats, etc etc.
Wondering if anyone else has experienced this issue?
As you can imagine, this is making life really REALLY difficult for trying to keep my laptop charged.
I have tried the various tricks listed on the Apple troubleshooting website, and nothing has worked long term. I am sure the power points I am using are good, because they are the same points I use day in and day out at work/school.
I am considering taking the adapter to the nearest Apple Reseller to me, and getting them to check it/replace it if it is naffed. I am also considering getting it replaced with the more powerful 85 watt adapter rather than the 60 watt, if I am able to do so...

There are several reasons that the power adpater is behaving as it does. However, since you've "tried the various tricks listed on the Apple troubleshooting website, and nothing has worked long term", the only thing left is to try a new power adapter. Be sure to bring in your old adapter with your computer.

Where can I get new charger for Satellite Pro L500-1D4?

Hi, I would like to get a new charger for Toshiba. My first charger got lost and the second charger that I bought from ebay 3 months ago for 10,- has stopped working. Where can I get a charger from? I googled and I found couple of wesbites e.g.
http://www.electronicavenue.co.uk/toshiba-satellite-pro-l500-1d4-laptop-charger-6380-p.asp
Chargers cost around 25-30 GBP. I don't want anymore problems with a charger. I am already behind schedule...
Where can I get a good charger from or that is genuine. Any other suggestions are welcome
Thank you in advance

Laptop: Satellite Pro L500-1D4
Sorry I have been away to provide feedback to both your suggestions so here goes:
@Macius The part number is not PA3716E-1AC3 as you have stated, it is PA3714E-1AC3. Find underneath the link to correct part number and I would appreciate it if you you or anybody else could confirm this.
http://uk.computers.toshiba-europe.com/innovation/jsp/SUPPORTSECTION/discontinuedProductPage.do?service=UK&tab=1&Model= 1076043&Serie=1076038&Family=2327&x=76&y=16&Type=2 319&ACTION=SHOW_ATTRIBUTES&BV_UseBVCookie=yes&PROD UCT_ID=1076043
The specs are as following:
1. output current: 3.42 A
2. output voltage: 19 V
3. output voltage: 65 W
4. input voltage: 100~240V 50/60Hz (Universal)
5. dimension (WxHxD) in mm: 108 x 46 x 29.5
6. AC Cable type: three-prong type (Minimum 1.7m long, black-colored)
@Paolo30 I can get 10 -20 GBP charhger with a full year warranty.
The two variant chargers that are coming up are, which one shall I select?:
>A
># 3-pin UK Power Cord
># 1 Year Warranty
># Input: AC 100V-240V
># Output: DC 19v/3.42A 65W
># Connector: 5.5*2.5mm
>B
>Input : AC, 100-240V, 50-60HZ
>Output :DC, 19V, 4.74A, 90W
>Connecter size : interior diameter: 2.
>external diameter: 5.5 mm
>.Outlet: 3-prong
Thank you for your time.

Ipad mini charger problems.

Got iPad mini from Orange and on the first charge the unit only charged to 88%. The charger has no charred marks but I could smell a sooty smell. Orange replaced the whole unit and charger. After a few charges the same thing happened again, charged the iPad to 88% the charger is dead. Anyone had the same problem or offer any advise?

This is the answer to your question I have an iPad mini which has a charger the charger broke after 3 months of use. The smaller chargers have been made to be more efficanct but in the long term don't last as long. I have one now , this is my 3rd charger. This one is starting to break I've had it for a week. To fix your charger you can twist the top of the charger until it starts to charge. If this does not work, I would recommend going to the apple store. Sometimes they give you a new charger, if it has no cut in half and is looking okay, hope this helped

IPod Touch 4G Charging Problems

The third-party charger that I have been using for a year stopped working. I eventually figured out it was the charger, not my PC or iPod. So I use my old Apple charger that came with my iPod which stopped working somewhere in mid 2012 early 2013 (got iPod on Christmas 2011). When my iPod dies, I plug it in with the Apple charger. It will boot up unless I touch it, even a bit, and I have to reconnect it to charge it. Then, while I'm not there, iOS boots, as usual. But, it shows a charging battery in the corner, but the lock screen has my wallpaper, not the battery. Everyonce in a while when it's plugged in, it will go from 20% to having the full charged symbol, and it's not fully charged. Everyonce in a while it also says "Charging not support with this accessory". Also erlier today when my iPod was plugged in, it made the charging sound, one after the other, four times. And nobody was there and the charger was exactly how it was left. It is starting to get really bad and I might get a new (sorry, non-Apple) device. PLEASE HELP! Thank you.

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
could be bad cable or bad'/dirty dock connector in the iPod

Charging problem with nokia 603

Hi, I just bought Nokia 603 one week back but i had to give it back to nokia are for charging problem, anyway my point is all nokia hardly had problems with charging but now with nokia 603 it is really strange. Can Nokia please check in to this

Please mention, kind of charging problem.
Even on my 701, charging port given keeps on disconnecting now and then. Maybe because of new fast charger.
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HP Chromebook 11 new charger problems

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