HP Client Security removal

I recently purchase a HP laptop and the HP Client Security is constanly blocking me from using my computer. It blocks the usage of USB and user privilages. I need to remove it as soon as possible. It is asking for a password in order to change the settings and it is not accepting my user one. I need to remove it.

Mely54 wrote:
I recently purchase a HP laptop and the HP Client Security is constanly blocking me from using my computer. It blocks the usage of USB and user privilages. I need to remove it as soon as possible. It is asking for a password in order to change the settings and it is not accepting my user one. I need to remove it.
Go back to where you bought it and ask them to help you with the HP client security. Anyone and I would refain from more help as when something like this happens you need to go back to whom you bought it from and ask them to fix the security issue.
I am a Volunteer to help others on here-not a HP employee.
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why Win32\Kuluoz is not removed by Forefront Client Security?
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System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

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T500, how do I disable "client security password manager" popups?

hello.
I have recently noticed an extremely invasive and irritating popup occur frequently upon opening random folders.
http://img249.imageshack.us/img249/4913/47354829.jpg
I honestly do not know what I have done to trigger this, but I absolutely need to disable it. When UAC appeared warning me about this application, I disallowed it because I did not know what this thing is or what it does. I found out it was from Lenovo but I cannot figure out how to disable it or uninstall it. I do not want this feature, it does not even function correctly. The installation fails becaue it is missing a critical file, but I do not care. I do not want to install anything, I want it GONE. I don't know how much of the thinkvantage suite I would have to remove to get rid of this, I just want it gone, I don't want unexpected popups every time I open a folder, I do not need this feature or whatever it provides. I want to remove it, I cannot find instructions on how to remove this. I saw a tutorial to remove this software but it involves bring up the Thinkvantage menu and selecting"Thinkvantage Technologies" but there is no "Thinkvantage Technologies" option presented on my T500.
If anyone can provide any insight on how to get rid of this extremely irritating piece of software I would greatly appreciate it. It doesn't even function correctly and is extemely frustrating to deal with. It is malware, I would like it gone. Thankyou for your time.
edit: I have not activated my "Security Device" so it appears I cannot access the Client Security Solution which seems to be required to disable this popup. I do NOT want to actiavte anything because I do not want to want the risk of rendering my computer inoperable due to buggy first party software.

I had run into a similar problem. I had windows 7 on a t500 which started giving all such popups every time you access control panel or explorer. I tried system restore it gave an error. I tried uninstalling client security from control panel, same popup. Finally I downloaded an uninstaller from download.com called "revo uninstaller". It removes the files and registry entries. Things seems to work on my end now. Will report is any problem comes up

X61 - Vista Business - Client Security Solution Error - There was a problem connecting to the TPM

During startup my x61 has been displaying the following message, 'Client Security Solution' - "There was a problem connecting to the TPM (security device) ont his computer. It is possile that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information".
I have spent an extraordinary amount of time and effort to find identify the cause and a solution for this problem. It occurs whether or not virus software is enabled or disabled and numerous calls to Lenovo, Symantec, Kaspersky, and Microsoft have resulted in finger pointing and no answers. None of the vendors acknowledge the problem yet this same issue is a significant topic of concern as found in various blogs and 'help' sites. Lenovo thought it was hardware and changed the motherboard. Lenovo told me to call Microsoft since it was a Vista issue. Microsoft told me to call Lenovo since Vista Business was preinstalled on the machine. Lenovo told me to call Microsoft and so it goes. I removed Symantec's anti-virus and replaced it with Kaspersky.
The strangest thing is that the module works intermitently and it seems that everytime a Lenovo update is performed (via Thinkvantage) the problem reoccurs for sometime.
Does anyone out there have an understanding of the cause and a potential solution???

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

T61p - Please wait while Windows configures Client Security Password - Manager

My T61p system is fully updated, however I continue to get "Please with while windows configures Client Security Password - Manager." and then the computer trys to install
css_manager_vista_tpm.exe
over and over again.
What is the problem here and how can I solve?
How can I contact Lenovo-Thinkpad to assist?
The problem has reoccured even after I did a system restore to an earlier date.
It seems to initiate when I first boot up and then open up "Pictures"
Please help.
Thanks

Well, I take everything back. After removing all password entries and re-installing/rebooting, it worked for a while. But now it is doing it all over again. I tried to call techincal support, but they then said I would have to pay for software support and they only support hardware, and to re-install the OS. Great, jeez, I couldn't have tried that myself, and that is so simple and takes no time at all (detecing sarcasm yet?)
I do a lot of work for large corporations that are watching the IBM=>Lenovo takeover very closely to see if they are going to drop Thinkpads altogether and go with another laptop vendor. This type of weak support does not bode well. The person I was on the phone with was rude, hard to understand, and even told me there was no place to escalate the call to.
There is no replacement for customer support. It is sad to see no Lenovo involvement in this forum, and don't make the mistake of thinking this is an isolated problem at this time. It is growing.
Though Thinkpads are great Laptops, Toshiba used to have the market, but their support or should I say lack of it led to their downfall and position of leadership loss.
It will be no different if Lenovo continues to act like a machine churner.

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Unless the latest edition was released before my previous post then your statement is incorrect. My computer was using the latest edition because I downloaded it form your site only a few days before the post. Since my initial post I have had to replace my laptop and Lenovo, unfortuantely, treats Canadians like **bleep** step children so I had to buy an HP. If you can pass on a message, Lenovo lost the sale of a very high end system a few days ago becuase of a corporate choice to only sell a stripped down selection of computers to Canadians. You have a good 5 years or so now to think on that and come up with a better solution than cripling your Canadian resellers.

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Borntofly, I am glad that you brought this up as I have not been able to successfully use FF3 with CSS 8.1 or 8.2 and have provided feedback in this thread:
http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=937&view=by...
As much as I would like to upgrade to FF3, I have not had any success in either using the manual configuration changes noted in the above thread or by using the CSS Patch for FF3 provided by Lenovo on 8/6/08 found here:
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70132
This patch appears to duplicate the manual efforts provided by member KTP in message 12 in the above provided link from what I can see.
I have never had an issue using the TV password manager and IE7. It is a very reliable combination.
I have no issues at all using FF 2.0.0.16, CSS 8.1 or 8.2 (now on 8.2), and Thinkvantage (TV) Password Manager 3.00.0106.00 (came with CSS 8.2). I have never had Lenovo Password Manager on my T60. Everything works reliably well with this combination.
In 3 hours of work yesterday, I was able to get TV Password Manager to show up in the FF3 add-ons as TV Password Manager 3.01 and this is the only way I was able to make it work, but only for a single browser session:
1. Tools --> Add-Ons
2. Disable TV Password Manager, then restart FF3
3. Tools --> Add-Ons
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Once I close FF3 and reopen it, TV Password Manager no longer works. The only method I have found to "reset" everything is to perform the above sequence, but again it only works for the single browser session. It is very consistent. Although in does not show this in the Add-Ons page, it almost appears that the TV Password Manager add-on is disabled after I close the browser and needs to be manually disabled then enabled as noted above. If this is due to a conflict with other software on my laptop, I have not been able to determine this.
In my efforts yesterday, I spent time uninstalling CSS 8.1 or 8.2, FF, and even removed registry entries related to these packages in order to start with a fresh install, all without any success. I tried fresh installations and added the manual changes promoted by KTP and also tried fresh installations using the Lenovo patches, all without success. I made attempts to troubleshoot to root cause by removing all add-ons except TV Password Manager, and also tried preventing certain software from installing at startup via msconfig, as well as multiple settings changes within FF3, all to no avail. Again FF 2.0.0.16 continues to work very well with little effort on my part. I simply install the software and ensure that TV Password Manager 2.0 in installed in the add-ons and that's it.
In the above FF3 thread, it appears that others have had success with KTP's changes so I am a little frustrated that I cannot make FF3 and TV Password Manager work reliably. I have FF2 and IE7 working so I have plenty of good alternatives at this time. I will post this at the FF3 above as well to see if anyone has any feedback.
Moderator(s), do you wish for this thread to be integrated in the original thread for this issue?
T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

T61p 6460 74M - Client Security Solution Problem

I am having problems with the Client Security Solution running under Vista
I am able to log in OK using the fingerprint reader or password however after the system boots the CSS widow appears asking for password, I enter the password but it does not recognise this and requeste retry or cancel. If I retry the password entry it advises that "Authentication Failed". I then cancel and the CSS window offers to configure the CSS - hit "Yes", requests verification of identity with password - I enter password - response is "Authentication Failed" and back to square 1.
Can the CSS be reinstalled and then reinitialised. This problem may have arisen after I upgraded my Norton Internet Security 2007 or 2008 to NIS 2009, or when I reset Internet Explorer 7. I note at this time the Password Manager dissappeared from IE7.
Does anybody have some advice please since this useful function - Password Manager - has now been either disabled or removed.
Regards Chris R.

I had problem with CSS also after installing (maybe) Norton Update. No answer from CSS at all any where, and I could not start it it either.
I reinstalled it with the application:
C:\Program Files\Lenovo\Client Security Solution\css_admin_vista_launcher.exe
An then it works again - installation will delete all store passwords!

Fingerprint tab unavailable in client security solution

Thinkpad W510
Windows 7 x64
Client security solution version 8.30.0031.00
Fingerprint software version 5.9.4
I have uninstalled and reinstalled the fingerprint software and the option is still greyed out in client security solution.
whats up with this?
Solved!
Go to Solution.

hey mikeace420,
could you uninstall both software as well as the ThinkVantage Toolbox.
Go to our download page via http://support.lenovo.com and download the three software that was previously removed.
now install ThinkVantage Toolbox first, followed by Client Security Solution and then the Fingerprint software
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HP client security looking for fingerprintscanner that isn't there.

Whenever I want to log onto my laptop I have to wait for the fingerprint scanner software to say that my fingerprintscanner isnt there. After that notification I can just log on with my password. My question is: how do I get the software to stop looking for a scanner and take me to the normal login screen immediately?
Extra piece of information: if I run the HP client security app I always get the final screen of initialization and cannot change any settings.
A lot of thanks in advance!

casimodo
Welcome to the HP Community Forum.
Keep in mind that I don't own a business notebook -- I don't run your flavor of Client Security software although I am familiar with the security software that runs on the consumer HP notebooks.
Please do make sure you have the means to log into your computer prior to removing the program.
A couple of ideas:
Before you make any changes:
Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Caveat: Windows 8.1 does include its own Native fingerprint Logon software that is NOT dependent on Client Security software. Removing the Client Security program does not affect the Windows Native Logon software. Should that software exist and be active on your system, it must be handled differently. You might easily dissuade both the Client Security and the Native Logon
    Windows key >>type anywhere on the screen pc > Click on PC Settings >
        Accounts > Sign-in options
If PC Settings does not stop Client Security from bugging your trip: If you are not interested in using the Client Security software -- for whatever reason -- then I should think that you could uninstall the program from your computer from Programs and Features.
If you do not have an extra admin account on the system, you might consider adding one -- you don't need to USE the account -- but it might "save your backside" down the road. You do not want to be the one who writes in and says, "I am locked out of my computer!"
Create a User Account with Administrative Privileges – Windows 8-8.1
Reminder: An extra admin account will not protect you from the lockup of the bootup BIOS password that happens to so many people. Locking the BIOS at boot usually only locks out the owner, by the way. Smiling.
Once you uninstall any program, Restart / Reboot the computer -- even if the system does not insist upon the reboot -- and log in. Windows loves a good reboot!
Click the Kudos Thumbs-Up to show you appreciate the help.
Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Client security system not accepting valid password

I'm turning my old laptop in to my employer, as I have a new one. I need to clear out all my security settings. I know all the passwords.
However, when I go into the Client Security Solution program and attempt to clear the embedded security chip, it's not accepting my passphrase. This is true even if I use an administrator account on the machine to reset the passphrase. I've even removed and re-added the user. I only use two specific passphrases for all BIOS and security chip settings, and this has worked in the past.
What should I try to get this cleared? If I cannot get these items cleared I'm going to have a problem with my employer.
Also: when I enter BIOS from boot BIOS notes a Supervisor password is set, which is true, but gives me no chance to enter it. How can I force BIOS to ask me for the Supervisor password?
Thank you,
H.

Hi,
in case you really want to clear everything, then my advice would be following:
- uninstall CSS
* reboot
- make sure, that there is nothing left in Registry , %programfiles% and %programfiles%\Common files , which may indicate to CSS.
- once everything is clear shut down the system <NOT reboot>
- start into BIOS and clear the Security chip
NOTE: basically after the CSS was uninstalled, the items in the Security chip will be corrupted and not usable. So if you install CSS again it will firstly ignore the entries and then clear the chip
Let me know, if you need any more info, or you have some results from this test.
Cheers

Face Recognition for HP Client Security

Hi,
My friend have a laptop with HP Client Security installed. Recently, he download newer version (and may it's lastest ver) but when he install HP Client Security, he must remove Face Recognition first. Because Face Recognition not work with HP Client Security ver 8.3.3.1786.
So we have a newer version of Face Recognition for HP Client Security 8.3.3 ?

Hi,
My friend have a laptop with HP Client Security installed. Recently, he download newer version (and may it's lastest ver) but when he install HP Client Security, he must remove Face Recognition first. Because Face Recognition not work with HP Client Security ver 8.3.3.1786.
So we have a newer version of Face Recognition for HP Client Security 8.3.3 ?

Thinkadvantage Productivity Center - Password Client Security Solution

Thinkadvantage Productivity Center - Password Client Security Solution password manager opens from sys tray but after you put in your password it shuts down after first minimizing. At one point firefox was installed, but since removed and it is still doing this. Please help on next steps?

Hi,
can you please explain, what exactly is happening on your system?
Based on your description I can imagine multiple situations.
Here are some of them:
- You want to save a password using the Client SEcurity Solution Password manager (CSS), BUt after you enter the password for that particular web page and you enter then also the password for the CSS applicaiton, then nothing happens.
- You try to open the main Page of CSS and after you enter the password into the first screen, then the page goes away, and the nothing more happens.
Please let me know the exact description of your situation and the version of your system, Windows and the CSS application, so that I can optionally try to reproduce this situation.
Cheers

Client Security Solution CSP Only

Hi,
We have a bunch of t430, t440s in our environment. I would like to encrypt certificates using tpm. (the hdd is already encrypted with mcafee)
I have installed client security solution and it provides a CSP for tpm, which does the trick. I've created MS CA templates and able to deploy certificates.
But the question is, We dont want to have password manager or additional software in our clients, so I would like to know if you guys figured out to install (or register) only the CSP part of the software?
By the way, anybody out there knows a proper way to reach lenovo support for techical issues? Our reseller has limited knowledge and I dont know how to get technical support.
Best regards.

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
8. Run the .msi file from your desktop and complete the installation

Client Security Solution 8.21 for Windows 7 (64-bit only)

i used to work on client secuirty on my old OS windows Vista, now after i upgrade to windows 7, the appliaction wont install on my OS.
i tried to install the Vista Ver. and its not working
please advice

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
8. Run the .msi file from your desktop and complete the installation

HP Client Security removal

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