HP Client security

Hello , I set up
HP client security a month ago ,
i have a password on it but when i go to athorise something or if i want to uninstall it it only gives
me the option to use a smart card or a finger printing , both whitch i do not have ,
i need a way to uninstall as i can not get in to any of my security as thier is no choice for my passwork
nor can i get in to HP client security settings without the fingerprinting or smart card.
any solutions please ??

This seems to be a widespread problem. Would be nice if you would help answering instead of just sending them to another forum.
Not very good customer service.

Similar Messages

T500, how do I disable "client security password manager" popups?

hello.
I have recently noticed an extremely invasive and irritating popup occur frequently upon opening random folders.
http://img249.imageshack.us/img249/4913/47354829.jpg
I honestly do not know what I have done to trigger this, but I absolutely need to disable it. When UAC appeared warning me about this application, I disallowed it because I did not know what this thing is or what it does. I found out it was from Lenovo but I cannot figure out how to disable it or uninstall it. I do not want this feature, it does not even function correctly. The installation fails becaue it is missing a critical file, but I do not care. I do not want to install anything, I want it GONE. I don't know how much of the thinkvantage suite I would have to remove to get rid of this, I just want it gone, I don't want unexpected popups every time I open a folder, I do not need this feature or whatever it provides. I want to remove it, I cannot find instructions on how to remove this. I saw a tutorial to remove this software but it involves bring up the Thinkvantage menu and selecting"Thinkvantage Technologies" but there is no "Thinkvantage Technologies" option presented on my T500.
If anyone can provide any insight on how to get rid of this extremely irritating piece of software I would greatly appreciate it. It doesn't even function correctly and is extemely frustrating to deal with. It is malware, I would like it gone. Thankyou for your time.
edit: I have not activated my "Security Device" so it appears I cannot access the Client Security Solution which seems to be required to disable this popup. I do NOT want to actiavte anything because I do not want to want the risk of rendering my computer inoperable due to buggy first party software.

I had run into a similar problem. I had windows 7 on a t500 which started giving all such popups every time you access control panel or explorer. I tried system restore it gave an error. I tried uninstalling client security from control panel, same popup. Finally I downloaded an uninstaller from download.com called "revo uninstaller". It removes the files and registry entries. Things seems to work on my end now. Will report is any problem comes up

HP Client security Software

Hello,
I am trying to download HP Client security software 8.3.7.1864 Rev.A(13 Aug 2014) from the following link below, but i cant seem to find the file
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_146662_1&swEnvOid=415...
My assumption is this is the software i need to register my fingerprints.
Please help me as soon as you can as i need to get this indtalled on my Laptop. Any help would be appreciated.

Dear Customer
Welcome and Thank you for posting your query on HP Support Forum
Please click on the below shown link which might help you troubleshoot and fix the issue
http://tinyurl.com/ls8pp5a
or
http://tinyurl.com/m2qmdqb
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Client security solutions TMP error message on a t60 with XP

I just installed client security solutions and I’m getting the follow error message. When I go to programs and click no security solutions opens. This t60 is new to me so I’m not sure which questions to ask.
I have the fingerprint reader working
What should I ask or tell
Any advice?
Thanks
http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
<a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
[IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

X61 - Vista Business - Client Security Solution Error - There was a problem connecting to the TPM

During startup my x61 has been displaying the following message, 'Client Security Solution' - "There was a problem connecting to the TPM (security device) ont his computer. It is possile that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information".
I have spent an extraordinary amount of time and effort to find identify the cause and a solution for this problem. It occurs whether or not virus software is enabled or disabled and numerous calls to Lenovo, Symantec, Kaspersky, and Microsoft have resulted in finger pointing and no answers. None of the vendors acknowledge the problem yet this same issue is a significant topic of concern as found in various blogs and 'help' sites. Lenovo thought it was hardware and changed the motherboard. Lenovo told me to call Microsoft since it was a Vista issue. Microsoft told me to call Lenovo since Vista Business was preinstalled on the machine. Lenovo told me to call Microsoft and so it goes. I removed Symantec's anti-virus and replaced it with Kaspersky.
The strangest thing is that the module works intermitently and it seems that everytime a Lenovo update is performed (via Thinkvantage) the problem reoccurs for sometime.
Does anyone out there have an understanding of the cause and a potential solution???

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

T61p - Please wait while Windows configures Client Security Password - Manager

My T61p system is fully updated, however I continue to get "Please with while windows configures Client Security Password - Manager." and then the computer trys to install
css_manager_vista_tpm.exe
over and over again.
What is the problem here and how can I solve?
How can I contact Lenovo-Thinkpad to assist?
The problem has reoccured even after I did a system restore to an earlier date.
It seems to initiate when I first boot up and then open up "Pictures"
Please help.
Thanks

Well, I take everything back. After removing all password entries and re-installing/rebooting, it worked for a while. But now it is doing it all over again. I tried to call techincal support, but they then said I would have to pay for software support and they only support hardware, and to re-install the OS. Great, jeez, I couldn't have tried that myself, and that is so simple and takes no time at all (detecing sarcasm yet?)
I do a lot of work for large corporations that are watching the IBM=>Lenovo takeover very closely to see if they are going to drop Thinkpads altogether and go with another laptop vendor. This type of weak support does not bode well. The person I was on the phone with was rude, hard to understand, and even told me there was no place to escalate the call to.
There is no replacement for customer support. It is sad to see no Lenovo involvement in this forum, and don't make the mistake of thinking this is an isolated problem at this time. It is growing.
Though Thinkpads are great Laptops, Toshiba used to have the market, but their support or should I say lack of it led to their downfall and position of leadership loss.
It will be no different if Lenovo continues to act like a machine churner.

Client Security Password manager not working

Hi All,
Have a T500 (model 2081CTO) running Win 7 Prof, with fingerprint reader. Had installed and had working Enhanced Client Security, was web aspect of capturing / prompting userids and passwords just fine.
Needed to reset IE8 to default. That stopped Client Security Password web aspect.
Uninstalled then re-installed & setup Enhanced Client Security. Had backed up / reinput password list.
*** Web aspect of capturing / prompting userids and passwords is not working ***
Not being prompted to save a userid / password
A known userid / password is not being entered into what should be a known site.
Doesn't even seem as if enhanced client security is running - no icon in system tray. Yet Client Security Solution shows it enabled.
What / How do I get enhanced client security to again start, prompt to save userid/password and to reinput for a known site?
Obviously not keen to wipe machine and start again...
Am also really hissed that I cannot ring Lenovo Support and actually talk to someone about this!
Thanks for any meaningful suggestions and assistance.
Les
Solved!
Go to Solution.

open password manager in the set preferences make sure IE box is checked in IE 8 click on the tools option the lenovo password manager should be there & in the manage add ons make sure it is enabled
Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
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If a post answers your question, please mark it as an "Accepted Solution"!
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GMAC

Client Security solution not working with fingerprint, Fingerprint Tab is unavailable

Just recieved my Thinkpad T430 today and have done all updates on the system. I am trying to use Client Security Solution with my fingerprint however it will not allow me to do so. Whenever I go into password manager I get the message, "The requested operation requires fingerprint authentication, but the device is not installed. Please make sure the device is connected and retry the option". Any idea as to how I can fix this? Currently the fingerprint only works to logon to windows (Note: I'm Running Windows 7 Pro x64).

Hi
Lastest CSs is not in system update, you could try the install the latest version in follow link:
http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS014164

Saving Password for a pdf file in HP Client Security Manager

Hello,
I want to save the password for a pdf file in the Password Manager of the HP Client Security Manager Software but the symbol for the entry of the password is not appearing on the top right of the screen. If I use the registered fingerprint a dialog opens where the Client Security Manager asks which account it should use to login. But i can't add a password for the file. The login for websites is perfectly fine.
Do you have any idea how to fix that?
Is there a way to manually enter password for files?
Thanks in advance.

Thanks for the information.
Suggest you to try uninstall and re-install the latest version which is - 8.3.3.1762. The direct link is:
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5405363&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dob_129972_1%257CswEnvOID%253D4060%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
If this does not fix, then suggest you to log a call with technical support.
Please do post any progress on this.

Decrypt HP Client Security / HP Drive Encryption - or clone encrypted drive...

Hi, I'm trying to clone my boot drive over to an SSD. I have a 1tb boot drive and I just purchased a 512mb SSD (MSata Interface in Sata to MSata adapter in bay 2). I get an error in Acronis Clone Disk and I assume it is due to my boot drive and my 3rd drive (a 1tb Hybrid in an Optical to SATA adapter) both being encrypted with HP Client Security, so I tried unchecking the drives in HP Drive Encryption assumign that is the way to decrypt the drive so that I can clone it, resize partition and reencrypt. If I can skip the decrypt/reencrypt please let me know. Client Security gives me this when I unselect the drives in Drive Encryption:
at WinMagic.HP.SecurityManagerPlugin.Model.WinMagic_DPFveElevated.WaitForReply(String resultFile, Int32 timeout)
at WinMagic.HP.SecurityManagerPlugin.Model.WinMagic_DPFveElevated.ExecuteElevatedCommand(WinMagic_ElevatedCommand cmd)
at WinMagic.HP.SecurityManagerPlugin.Model.WinMagic_DPFveElevated.FVESet(DP_FVE_ACTION_TYPES eType, String inXML)
at WinMagic.HP.SecurityManagerPlugin.Model.WinMagic_DPFVEWrapper.FVESet(DP_FVE_ACTION_TYPES eType, String inXML)
at WinMagic.HP.SecurityManagerPlugin.Model.WinMagic_ActivationModel.SetupFVEActivation(Boolean setNewInfo, Boolean deactivate)
at WinMagic.HP.SecurityManagerPlugin.ViewModel.WinMagic_ActivationViewModel.NextPage()
at WinMagic.HP.SecurityManagerPlugin.View.WinMagicActivationControl.DriveSelection_Next_Click_1(Object sender, RoutedEventArgs e)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler) Solutions?? Thanks all in advance.

I checked 'Disable Sleep Mode for increased security' and then it allowed me to deselect my boot drive and is now decrypting... odd... any idea why that would make the difference?

Alternative to Client Security Solution

Hi,
I like the fingerprint reader on the T500, but find that the client security solution software is very slow. Is there an alternate software that will work with the T500 fingerprint reader?
Thanks

Hi,
if you have changed the Windows password, and by startup the CSS is asking you for password, then just simply enter the new created Windows password. That should do it.
If you realy want to clear everything from CSS I would do it in following steps:
- dissable CSS <Enhanced Security->Deactivate>
* reboo the machine
- start into BIOS and clear the Security chip <this will clean everything from CSS>
- save changes and start into OS
- go to Password manager and delet all your entries, as after clearing the Security chip it make no sence to have them, as all pwds are gone
- activate CSS <Enhanced Security-> Activate>
* reboot the machine
- start from the scratch with all the passwords etc.
Let me know, if this help
Rgrds

Client Security Solution with TPM

Hi,
after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
I always get amessage form css on the screen that an error occurred during connecting the TPM on this computer (sorry, I'm using the german language versions, therefore my translation might not be exactly the same what you get from the english version).
The message-box shows the additional hint, that the problem might be caused by the firewall or an antivirussoftware (both are actually disabled).
What I tried out already:
- delete and reactivate the TPM before installing css
- delete TPM (without reactivation) and install css
- connected to my domain, and not connected
- firewall disabled and enabled
- antivirus running and stopped
Has anybody an idea what else I can do to get the css with the password-manager up to work??
Regards - Rudolf

Nop.
I'm a little bit frustrated by Lenovo, because of the poor support.
The notebook is excellent, but the support .....
In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
Here it seems to be different.

File Encryption with Client Security Solution

Hello,
We've been using ThinkVntage Client Security Solution for file encryption for a while now. I'm setting up some new laptops running Client Security Soliution 8.2 and I can't seem to find the option for data protection/file encryption. I checked a ocuple of users that are using file encryption and they were running Client Security Solution 7.x. Did they remove this feature from 8.x?

Unless the latest edition was released before my previous post then your statement is incorrect. My computer was using the latest edition because I downloaded it form your site only a few days before the post. Since my initial post I have had to replace my laptop and Lenovo, unfortuantely, treats Canadians like **bleep** step children so I had to buy an HP. If you can pass on a message, Lenovo lost the sale of a very high end system a few days ago becuase of a corporate choice to only sell a stripped down selection of computers to Canadians. You have a good 5 years or so now to think on that and come up with a better solution than cripling your Canadian resellers.

Client Security Solution And System Key Recovery

Hey,
I have an IBM ThinkPad T40 2373-82M Laptop. Everytime Windows starts up Client Security Solution displays a box which is prompting me to enter a password of some sort for authentication. It indicates at the top of the window that the reason for authentication is 'System Key Recovery'. If I click the 'OK' button it brings up another window indicating that authentication has failed and that the security key could not be recovered. I do not recall ever entering a password in the Client Security Soultion programme or anywhere else on my laptop. I am not the first owner of this laptop and I am wondering if the previous owner may still have his/her password in the system? Is there any methid for which I could reset/restore these key's?
Any help is appreciated.
Cheers
Ash

Thanks for the reply.
I must say I have read various issues on the web regarding this particular software buddled with Lenovo T series and although I will be uninstalling it I do not believe there is any support on this whatsoever. Too bad cause I did want to use it ...

A problem with Client Security Solution patch for Mozilla Firefox3

After I updated Client Security Solution to 8.20, the password manager cannot work in FF3 again.When I tried to reinstall the patch, it asked me whether to overwrite the files or cancel. Then it indicates 'This patch has already been installed on this computer', but the problem exsits.

Borntofly, I am glad that you brought this up as I have not been able to successfully use FF3 with CSS 8.1 or 8.2 and have provided feedback in this thread:
http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=937&view=by...
As much as I would like to upgrade to FF3, I have not had any success in either using the manual configuration changes noted in the above thread or by using the CSS Patch for FF3 provided by Lenovo on 8/6/08 found here:
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70132
This patch appears to duplicate the manual efforts provided by member KTP in message 12 in the above provided link from what I can see.
I have never had an issue using the TV password manager and IE7. It is a very reliable combination.
I have no issues at all using FF 2.0.0.16, CSS 8.1 or 8.2 (now on 8.2), and Thinkvantage (TV) Password Manager 3.00.0106.00 (came with CSS 8.2). I have never had Lenovo Password Manager on my T60. Everything works reliably well with this combination.
In 3 hours of work yesterday, I was able to get TV Password Manager to show up in the FF3 add-ons as TV Password Manager 3.01 and this is the only way I was able to make it work, but only for a single browser session:
1. Tools --> Add-Ons
2. Disable TV Password Manager, then restart FF3
3. Tools --> Add-Ons
4. Enable TV Password Manager, then restart FF3
5. TV Password Manager will work for the duration that I am using the browser session
Once I close FF3 and reopen it, TV Password Manager no longer works. The only method I have found to "reset" everything is to perform the above sequence, but again it only works for the single browser session. It is very consistent. Although in does not show this in the Add-Ons page, it almost appears that the TV Password Manager add-on is disabled after I close the browser and needs to be manually disabled then enabled as noted above. If this is due to a conflict with other software on my laptop, I have not been able to determine this.
In my efforts yesterday, I spent time uninstalling CSS 8.1 or 8.2, FF, and even removed registry entries related to these packages in order to start with a fresh install, all without any success. I tried fresh installations and added the manual changes promoted by KTP and also tried fresh installations using the Lenovo patches, all without success. I made attempts to troubleshoot to root cause by removing all add-ons except TV Password Manager, and also tried preventing certain software from installing at startup via msconfig, as well as multiple settings changes within FF3, all to no avail. Again FF 2.0.0.16 continues to work very well with little effort on my part. I simply install the software and ensure that TV Password Manager 2.0 in installed in the add-ons and that's it.
In the above FF3 thread, it appears that others have had success with KTP's changes so I am a little frustrated that I cannot make FF3 and TV Password Manager work reliably. I have FF2 and IE7 working so I have plenty of good alternatives at this time. I will post this at the FF3 above as well to see if anyone has any feedback.
Moderator(s), do you wish for this thread to be integrated in the original thread for this issue?
T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

Client Security Solution password problem

I have just had my computer reformatted to the factory settings. I wanted to avoid having to enter my password each time I logged in but, as has happened before, I forgot what the process was. Eventually I made my password blank and did something else (?) which meant that I wasn't asked for a password by Windows. Unfortunately Client Security Solutions now asks me to validate my identity ("Your Windows password was changed recently. Please enter your Windows password to synchronise with Client security Solution".)
I have just given myself a new Windows password and will see how it goes with Client Security Solution once I reboot. My basic aim is to bypass the Windows password screen.

Since my last message I have reset my Windows password. I no longer get the message from Client Security Solution, instead Windows tells me that I have entered the wrong password. All is OK if I then enter the new password.
Perhaps this query should be placed on a Windows forum? I have set Windows to bypass the password entry screen, so If it weren' for this problem I would never have to enter a password.

HP Client security

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