HP Color Laser Jet Pro MFP M177fw - Scanner Error 22

Printer stuck with Scanner Error 22. Bought this printer less than a month ago. Trier several cycles of powering off / on, tried settings reset etc. Error 22 still stays, scanner doesn't work. I'm looking for a refund for this, as I see this forum is filled with the same error threads with no solution being provided for a prettly long time

Hi @angelspire,
I see by your post that you are getting a Scanner 22 error. You would like to get a refund.
Please call our technical support if the issue persists, at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
Contact HP.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

HP Color Laser Jet Pro MFP M177fw can't scan or copy

I can not scan or copy. The printer is just showing a message on the display of "calibrating" I have not had any paper jams or changed any toners. I tried a hard reset to see if that would resolve the issue but it did not. I have the printer connected wirelessly. I have only had the unit for 2 weeks.

Hey @2stressed,
Unfortunately, the 'calibrating' error state that you have on your printer is a hardware issue. Therefore, any software troubleshooting (such as uninstalling and reinstalling) will have no impact on this issue.
At this time we have exhausted the support options available over the forums. I would strongly recommend that you contact our Technical Support queue by phone to explore hardware replacement options.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
When you speak with the phone support agent please advise them of all the troubleshooting steps you have completed and the results of those steps.
It has been a pleasure working with you. I wish you luck going forward with this!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Color LaserJet Pro MFP M177fw Scanner Error 22

Purchased this product today. 3 scans later, Scanner Error 22 appears. I consulted the rudimentary troubleshooting guide. Unplugged product for 15+ seconds, no improvement. Updated firmware, no improvement. Very disheartening to purchase something and it fail on me the same day... Help please.
Thanks!
This question was solved.
View Solution.

Hi @fcrum321,
I see by your post that you are getting a Scanner 22 error. I can help you with this issue.
Sorry for the inconvenience caused. Please follow this HP document on A 'Scanner Error 22' Message Displays on the Printer Control Panel. Make sure this printer is plugged into a direct wall, not a surge protector.
If you're still receiving the same problem, it may be caused by Hardware, then please contact HP technical support for further assistance. Call 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Contact HP.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laser Jet Pro MFP M177FW - photocopy problem

Hey,
We have recently changed over the black and colour ink cartridges. The printer works fine when printing from a document on screen however when using the machine to photocopy the printing quality is really bad, to the point where you cannot read the writing as it is very faded.
Any idea what the problem might be?
thanks!

Hi jgawin,
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

How to print envelopes hp laser jet pro mfp m225dw

Can you please advise as to how I can print invitation style (4 3/8 x 5 2/4) envelopes on the Laser Jet Pro MFP M225dw? Also, if my template is set up for a horizontal mail merge configuration, how should the envelope be inserted into the printer?

Hey @Shaggs,
I would like to assist you today with printing on envelopes with your HP LaserJet Pro MFP M225dw.
Please refer to the document below for step by step instructions on how to load envelopes in your printers paper tray:
Loading Plain Paper and Envelopes
Once you have your envelope loaded properly, open up the program that you want to print envelopes from. Because Word seems to be the standard program that people print envelopes from I'm going to provide you with the envelope printing instructions for that specific program. Should these steps not work for you, be sure to respond to this post with your Operating System and the program that you're printing from.
What's my OS?
How to Print Envelopes from Word:
1. Open Word and click on Mailings at the top
2. Select 'Envelopes' from the top left hand side
3. An Envelopes and Labels page should now open. Enter your Delivery and Return Addresses.
4. Select 'Options' on the bottom right hand side.
5. Under the 'Envelope Options' tab ensure that your Envelope size is appropriately selected.
6. Select the 'Printing Options' tab at the top. You now need to select the appropriate Feed Method for your product.
7. Make sure that you choose the 'Face up' option.
8. Also ensure that 'Clockwise Rotation' is not selected.
9. Hit 'OK' and 'print'
Here is a video for additional instruction:
Please respond to the this post with the result of your envelope printing. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Laser Jet Pro MFP M127fn

I downloaded windows 10 and now my laser Jet Pro does not workcan you please help me with thisMargie

Hey , Welcome to the HP Support Forum. I see that your HP LaserJet Pro MFP 127fn has ceased working from PC since performing a Windows 10 update. I would like to help you with this. My guess is that this loss of functionality can be attributed to the fact that no Windows 10 driver has been released for your 127fn. Having said that, I have had some success in reloading Windows 8.1 printer drivers on 10 setups. I recommend you try the following steps: Press the Windows key + r and type control panel in the box that pops up. Press Enter. Click on the Devices and Printers folder. If you see your 127fn in there, right-click on it and remove/delete the printer. Go back to the Control Panel. Click on the Programs and Features Folder (might appear as Apps and Features). Look for your printer's software and uninstall it. Once that's completed click here and install the 8.1-friendly driver for your printer. Follow the usual prompts to complete the setup. Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and clicking to accept this solution. Thank you for posting in the HP Support Forum. Have a great day!

Laser Jet Pro MFP M476nw printing lines of nonsense until it runs out of paper

I have a Color LaserJet Pro MFP M476nw, and it has begun printing out pages of nonsense symbols until it runs out of paper. This is particularly bad when I print from a website, sometimes from emails, etc., and it is wasting tons of paper. I am extremely dissatisifed with this printer, and it is not even a year old yet. I have tried turning it off and then restarting it, but the problem comes back. Is this normal for this particular all-in-one? I bought it instead of a Brother, which I had last, and expected better for my money.

If the output is repeatable (i.e. exactly the same when reprinting the same document, using the same driver, to the same device), then it is likely that it is caused by a driver (or driver settings) fault.
There may be a more up-to-date driver available, or (depending on the printer model) you may perhaps be able to switch to a driver using a different Page Description Language (i.e. PCL5 or PostScript or PCL6 (the 'marketting' name for the PCL XL PDL), depending on which you are currently using).
If the error(s) is/are random, they are much more likely to be the result of intermittent corruptions of the generated print stream between the workstation and the device (check cables, ports, switches, etc.); it could also possibly be an intermittent problem with the printer itself.

HP LAser Jet Pro MFP M127fw not Receiving Auto FAX

I Own two HP All-in-Ones. First is an Officejet 7500A and second is an HP LaserJet Pro MFP M127fw. I hooked my Phone line to the 7500 and was able to send and receive FAX's, but no matter what I did (Including setting it to Automatically Receive FAXes), it would only receive faxes if I Manually hit the "Accept FAX" notification when the FAX Line rings. IThis means I have to make a mad Dash to the Office anytime the FAX Line Rings.... So, I purchased a new All-In-One (HP LaserJet Pro MFP M127fw) hoping it would solve the problem. Once again, I set it to Auto Receive and it will only Manually Receive. The Mad dash Continues... Some Notes:Yes, the phone line is set up in the correct plug-in.Yes, it will receive FAXes, but only if i Manually receiveYes, I have the FAX in AUTOMATICALLY RECEIVE ModeYes, it is set to receive in One Ring Help please

I Own two HP All-in-Ones. First is an Officejet 7500A and second is an HP LaserJet Pro MFP M127fw. I hooked my Phone line to the 7500 and was able to send and receive FAX's, but no matter what I did (Including setting it to Automatically Receive FAXes), it would only receive faxes if I Manually hit the "Accept FAX" notification when the FAX Line rings. IThis means I have to make a mad Dash to the Office anytime the FAX Line Rings.... So, I purchased a new All-In-One (HP LaserJet Pro MFP M127fw) hoping it would solve the problem. Once again, I set it to Auto Receive and it will only Manually Receive. The Mad dash Continues... Some Notes:Yes, the phone line is set up in the correct plug-in.Yes, it will receive FAXes, but only if i Manually receiveYes, I have the FAX in AUTOMATICALLY RECEIVE ModeYes, it is set to receive in One Ring Help please

HP Color Laser Jet CM1312 MFP

Hi, I need to know if I can connect my new printer to my computer with an ethernet line? is that what they mean by networking in the manual?

I believe they mean connecting the printer to a network (ie, router) with an Ethernet cable. Then all the computers that connect to your router (wired or wireless, does not matter) can use the printer and scanner.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Color Laser Jet CM1312fi MFP- My printer is not Wireless-Capable.

I used to print remotely through my wireless modem/router (printer was connect to router by USB and we could print from our wireless capable laptops from anywhere in the house) but now I can't remember how to set it up....
I connected the wireless router to the printer with a USB cable. It seems like it was pretty easy when I set it up before but making the router to printer connection itself didn't do the trick. Do I need to re-load the printer's software on my computer (and on my office partner's computer) as a "Network" printer?
Am I making this more difficult than it should be?
If the answer was on the HP website, I couldn't find it. The wireless page talks about hardwiring the printer to the router, but doesn't say how to make the printer respond...
(I know that our next printer will be wireless, but why should I throw out a perfectly good printer before it becomes a necessity?)

You need to connect your printer to your router with an Ethernet cable, not a USB cable.
Then, go to all of the PCs and go to Start > Control Panel > Printers and delete all old instances of the printer.
Finally,:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How to scan on Mac OS10.10.2 by HP Color LaserJet Pro MFP M177fw?

hello,
i try few different way but still don't know how to scan things.
anyone know how to scan on Mac OS10.10.2 by HP Color LaserJet Pro MFP M177fw?
it have no problem on printing by wifi.
thanks,
Les

Hi Les,
Follow these steps to scan with the HP Scan software:
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-M170-Multifunction-Printer-series/5303438/...
If you do not have the HP Scan Software located as the socument states, download and install the following software.
Be sure to seect HP Scan while installing the software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-124923-3&cc=us&dlc=en&lc=en...
Additionally you may scan with Apple's software by following these steps instead:
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-M170-Multifunction-Printer-series/5303438/...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Color LaserJet Pro MFP M177fw

I am unable to scan from a Color Laser Jet Pro M177fw to a Mac OSX 10.10.2. Any ideas or possible steps greatly appreciated.

Hi,
Please follow this document on how to scan in MAC
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M177-series/5303438/model/5303443/docu...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Any idea why I can't print using Photoshop Elements 13 and an HP Color Laser Jet printer?

Windows 7 with Photoshop Elements 13 - Recently purchased Elements 13 and haven't been able to print! I have an HP Color Laser Jet CMI1312nfi MFP and printed fine last year with a trial version of Elements 12. I keep getting errors saying "the saved print information is an incompatible version. It has been set to default values" as well as "default printer could not be opened." I downloaded an update to the driver for the printer today but still no luck. Any other ideas?

I ended up reinstalling the drivers for the Canon from the original CD and that took care of it. Normally I can just copy the PPDs for our particular printers to the PPD folder in the Library/Printers/PPDs folder and it works fine, but for some reason this machine decided it needed everything reinstalled. It's working now.

Hp color laserjet pro mfp m177fw (Cant open SCANNER on computer)

Hi there,
I am using a desktop 27 inch Mac with OS X Yosemite 10.10.1
When I go to system preferences and click on printers/scanners I can see my mfp m177fw laserjet printer (wirelessly connected fine). But unlike on my Macbook Pro laptop on my desktop there is no SCANNER option to open up? Thus I am unable to scan from the printer to this desktop. I have the latest HP driver installed on the desktop computer for my m177fw printer.
Any ideas? Any help would be greatly appreciated
thanks!
Simon

Hello @Simonjayh,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the scan issue that you're experiencing since installing your HP Color LaserJet Pro MFP M177fw on your Mac OS X 10.10 computer. Can I please have you run through the steps below to get this product functioning properly again for you.
Step 1: Uninstall Drivers:
First, can I please have you click here and run through the steps provided to Reset the Print System on your Mac OS X 10.10 computer. Please refer to the section under 'Resetting the printing system in OS X Lion' as the steps are the same for your Mac OS X 10.10 Operating System. Resetting the Print System will remove every printer from your Print & Scan window on your computer. However, this does not uninstall the devices. Therefore, should you use other printers on your Mac OS X 10.10 computer simply ensure that they are plugged in with a USB Cable or Network connected and add (+) them back in. Do not add your HP Laserjet printer back in at this time.
Next, please click here to access the steps on how to properly uninstall the Software and Driver Package for your printer. Once the website opens select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as the steps are the same for your Mac OS X 10.10 Operating System. Once the uninstall has completed successfully, please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
Lastly, please click here to download the appropriate Mac OS X 10.10 Full Feature Software and Driver package for you printer. Once the website opens select the Download button on the top left. Once the Download is complete please follow the onscreen steps to reinstall you printer.
Once your printer has been successfully reinstalled, please test the HP Scan functions again. For additional scan information, you may want to refer to : Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Mac cannot detect scanner option on HP Color LaserJet Pro MFP M177fw after trying every method

Hello,
I have recently purchased the new printer HP Color LaserJet Pro MFP M177fw and I am having a lot of trouble trying to scan. I have spend hours trying to fix this.
I have tried all the methods on this website, (trying through preview, printers and scanners (no scanner option showing) image capture, etc. I have also installed all the necessary drivers with no luck (CD and from HP website)
Then I tried all the other methods that were listed, I have tried restarting, deleting drivers and proceeding through image capture, preview and sanner and printers, it just does not have scan option anywhere.
The printer is working fine though, and I am connected to the printer through wifi
I do not know what else to try, please help.
Kinds regards
Zhanna

Hi @student ,
I see by your post that you aren't able to scan through the wireless network. I would really like to be able to help you resolve this issue.
When you added the printer, did you add it as a Bonjour printer or did you have to type in the IP address and add it through IP Protocal? The reason I am asking is because when adding the printer through IP Protocal you can only print, your not able to scan with the printer added this way.
Check the driver name that is installed for the printer. It should list just the printer's name. (HP Color LaserJet Pro MFP M177fw )
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name isn't listed properly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver. (you might have to click the drop down to select the printer's name to add it in)
If you are still having issues, uninstall the printer software.
Uninstalling the Printer Software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Empty the trash.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then install the printer software again. HP Color LaserJet Pro MFP M176/M177 Series Software.
If the issue persists, connect the printer directly to the Mac and try and scan through a USB connection. Just to rule out a network issue.
Please let me know the outcome.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color Laser Jet Pro MFP M177fw - Scanner Error 22

Similar Messages

Maybe you are looking for