HP Color LaserJet 3550 offline

Our HP Color Laserjet 3550 printer has gone offline today. The first PC to have the issue was a windows 7 ultimate x64 machine, then various XP pro x86 machines and finally it's now showing offline on our server (Windows 2003 SBS x86). I can't figure out why, we have another printer which is working (not made by HP) but it's not in a convenient location for the group who previously did used the HP one. The cabling is high grade Cat 6 connected to a gigabit router, the print server is a HP Jetdirect en3700. The printer itself is showing as ready. The only thing to have changed since yesterday are the OS updates which were pushed out by MS last night (patch Tuesday). I've tried removing the printer and re-adding it using the stardard printers & fax start menu options but windows flatly refuses stating that the printer cannot be contacted. The weird thing is it was working for a time on the windows XP machines after it had stopped working from the windows 7 PC.
Any idea's? The issue is driving me (and my boss) nuts!!!
Thanks in advance!

Just to add to the experiences...
I've have on several occasions experienced that the en3700 somehow is lost in the network setup as a print server.
This occurs after the en3700 has been turned off, e.g. power disconnected, split-second power failure.
Symtoms are that neither my xp pc nor my vista laptop can print. Both reports an error on printing anything. But... when I try to print from Ubuntu on my laptop, things proceed as before the disconnection.
Current status of my problem solving is that the printer firmware isnt upgraded whereas the en3700 firmware is.
The only solution working currently is reinstalling the printing software which of course is tedious but... it restores the printing ability.

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Solved! Windows 7 driver solution for HP Color LaserJet 3550

I had success getting the HP Color LaserJet 3550n (the 3550 family ) printer to install in Win7. That printer was the only thing that did not fire up with Win7. In the Devices and Printers window, I tried troubleshooting, but it was a problem with the DOT4USB drivers. Similarly to others, I was successful by using the following course of action:
1) Went to HP and downloaded the Vista 32-bit drivers for the 3550, unpacking them at C:\HP CLJ3550\ as suggested by the driver file.
2) In Devices & Printers, did <Right-Click> <HP 3550> <Properties> <Hardware tab>
3) I selected the first "Device Function" <DOT4USB> then did <Properties> <Change Settings> <Driver tab> <Uninstall>.
4) I then selected the second and third Function (which were <HP Color LaserJet 3550> and <IEEE 1284.4 compatible printer> and did the the <Properties> ... <Uninstall> for each.
5) I disconnected the USB to the printer, went back to Devices & Printers, and selected <Add a Printer>.
6) I selected <Add a local printer> <Use existing port DOT4_001> <Next> <Have Disk> <C:\HP CLJ3550> <OK> and installed the printer.
7) It would not work unless I "let" Windows make it the Default Printer
8) After it was finished, I did <Right-Click> on my preferred printer and selected <Set as default printer>, and everything worked.
This question was solved.
View Solution.

I want to thank you for the solution. You saved me the expense of having to purchase a new computer. I used the 64 bit 2003 version and it works just fine. The people at HP were not very cooperative at all. When I called, the lady who answered the phone asked if I was from the United States or Canada. When I stated the United States she had a big sigh
of disgust. When I explained my problem that I was having with the 3550 Laser jet and HP not having the Window 7 drivers, and that the printer was non functional, she stated that I should have researched whether or not my printer was compatible with a new operating system before purchasing it. I asked her if HP would have a compatible driver soon as I did not want to have to purchase a new printer. Then she stated that my printer was old (I bought it in 2005) and what did I expect,t as if the printer not working was my fault. I told them about your solution to this problem and if they could help me through the step but she did not cooperate .Even if I had to pay the $39 fee to the tech dept for their assistance it was worth it saving time. HP service in my opinion is very poor and will lean toward a competitors product if I am faced with a choice. Thank you again.

Hp color laserjet 3550 no longer works in Tiger 10.4.11

I received a used hp color laserjet 3550 a couple of years ago and it has worked quite well on my powerbook g4 running Tiger 10.4.11 until a couple of weeks ago. Now whenever I try to print, the print queue window shows the file, tries to open the printer connection and then shows "jobs stopped." I tried numerous times clicking on the start jobs button, shutting off the printer, pulling out and then plugging in the usb cable (which always used to cure the problem), and restarting my computer, but I can't get the printer to print.
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Does anyone have any idea how to get this working again? I tried the hp installation disk - doesn't do anything. hp's website says that all the drivers are pre-installed in OSX, so there's nothing to download.
I'd be happy to get driver 1.4 working again, but I'd be even happier if I could get driver 2.0 installed in Tiger.
Thanks,
Joe

Thanks for the suggestion, BDAqua.
I tried Safe Boot, I tried Repair Permissions, restarted and tried resetting the printing system. Nothing worked. One thing, though, is that before the printer setup automatically chose hp color laserjet 1.4, version 1.4.5 briefly flashed in the menu list. I have no idea where it found that, but maybe the problem is that 1.4 is not the correct driver. There is no hp color laserjet 3550 in the list of drivers, and I have searched in vain for hp color laserjet 2.0. on both my Tiger system hd and on my Leopard system hd. But 2.0 has got to be on the Leopard hd because it works when I boot in Leopard. This mystery is getting very frustrating. But there has to be a way to fix it because it used to work.

HP Color Laserjet 3550 - the "attention" light won't turn off

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ShlomiL wrote:
HI Vern,
Where did you bought the printer? may you bought it from a different region than your current one?
What is the exact cartridge number of both the black and the tri-color ink cartridge, as well as their product number?
I bought the printyer in the US and the cartridges also came from the US, probably no the same state. Cartdridge # 97, black # 96. I don't see a product number. This is the same # that was in the printer before and the same one I always used. As soon as I pull it out the light goes out, and on again as soon as I install it. This is before the printer even cycles through it's "new cartdridge" routine, if you know what I mean.
thanks for the reply

Windows 8 driver solution for HP Color LaserJet 3550

I have successfully installed on my "windows 8 32bit" Hp color laserjet 3550 printer with a USB cable.
(the guides seemed possible only with win8 64bit)
Follow these steps:
1) in Hp website support driver, select drivers for windows XP
2) download clj3550prnsyswin-us.exe (HP color LaserJet 3550 printing system 2.0 April 15, 2005 86.4 MB)
3) run the setup you unzip the files in c: \ clj3550 printing systems
4) Connect the USB printer
5) in the control panel, printer management, add a new local printer
6) aggingere drivers from disk, select driver in c: \ clj3550 printing systems
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8) in device manager right click and update drivers automatically, he searches for the driver online, update them and concludes the setup
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I hope it is useful
Best Regards Anubi

Anubi80,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
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HP Color Laserjet 3550 and Leopard not working!PLEASE HELP!!

Please excuse me if this has been answered, but after being on the phone for 2 hours with HP, and looking through 100 support articles I am at the point of no return when it comes to frustration.
I have an Imac that I bought 6 months ago. Today my very generous brother bought me the new Leopard. I was very excited after I installed it. It was afterall another reason to play and explore. Then I found a bug.... I am a graphic artist and I went to print out a design for a client and it would not print. No matter what I tried my Imac that was printing to my HP COLOR LASERJET 3550, less then 2 hours ago, was no longer printing. Everytime I send something to print, the printer would say "printer connection opening" then it would say "fatal error......" and pause the job again.
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I just bought my MacBook Pro last week. I have been trying off and on for 3 days to get it to print to my HP Color Laserjet 3550 through apple talk and keep getting a message: The Application Printer Proxy Quit Unexpectedly.
I tried the generic post script printer driver. I no longer got the message but it didn't print either. I am at my wits end.
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HP Color Laserjet 3550 and airport

Hi there
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I just bought my MacBook Pro last week. I have been trying off and on for 3 days to get it to print to my HP Color Laserjet 3550 through apple talk and keep getting a message: The Application Printer Proxy Quit Unexpectedly.
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Hi glmarker,
This is a commercial line product. For the best answer to your questions you will need to repost your question to the following links.
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

I have win 7 and am trying to connect to an h-p color laserjet 3550 on our net.

Win update says no drivers available for connecting to my 3550 what can I do without a disk?

If you can not get the driver in the list with Add a Printer and selecting Windows Update then download the appropriate 32 bit or 64 bit Vista driver from HP here. Run this program, which will unpack the driver to a "C:\HP CLJ3550" directory. Now go to the Printers folder, Add a Printer, choose the appropriate port, Have Disk, and Browse to "C:\HP CLJ3550" and select hpcp3550w.inf.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Trouble with printing wirelessly to HP color laserjet 3550

I am unable to print wirelessly to my HP. Does anyone have any suggestions?

That is a non-postscript, USB printer. HP's driver is for USB only, because it bypasses CUPS (called a monolithic driver).
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Hello
I've had this printer for the last six years and it has performed quite well. Currently, the 8.5 x 14 paper tray (Tray 1) has been damaged due to some hinges breaking. It can still be used but you need to hold the paper yourself and the tray up in order for a long sheet to be printed. Our supplier is looking for this front part but has been unsuccessful thus far. Can you all give me place where this might be available?

Hi Rishi007,
You may find what you are looking for on HP PartSurfer.
Just put in your product information and it will give you the available part for that make and model.
Hope this helps.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

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I've got the same problem with a Color Laserjet 3550 + JetDirect en3700.
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HP Color LaserJet 2605dn going offline for no apparent reason. Need help!

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Hi JThorne,
The HP Color LaserJet 2605dn is a commercial printer. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.
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http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

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This question was solved.
View Solution.

I figured it out. I set a static IP on the printer but didn't reserve the IP for it on my DHCP server so someone else had take the address. As soon as I changed the IP it worked great.

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Try here
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/6520-Photosmart-Wireless-Problems/td-p/...
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Color LaserJet 3550 offline

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