HP Color Laserjet 3600 with Snow Leopard

I know this model of printer (HP3600n) does not have a good reputation. But I have to deal with that because our school bought them before I started working there. The printers had been working 70% well with Leopard/Tiger last year. This year we upgraded our machines to Snow Leopard and now they only work 30%. In Leopard I used to add the printer through the "More Printer". With Snow Leopard I don't have "More Printer" option any more, so I added the printer though IP (LPD).
The problem:
1. When I print the 1st document, it prints sometimes. But, it still sits in the queue so the 2nd document could not print. I have to log in as administrator to use the "cancel -a -" command to clear the queue before I can print the 2nd document. It's so frustrate.
2. Sometimes the document seems to print out, but when you go pick up the print out, it's not there. I have to power off the printer and power it back on and then the print comes out.
Any clue?
Thanks much!

RabbitSF wrote:
So my question is: Is there a simple way to just install the 3600 driver for the snow leopard?
It all depends on the driver files used by the LJ3600. If it uses only a PPD, then you could simply copy the PPD to the /Library/Printers/PPDs/Contents/Resources folder for the Mac's that don't have the driver already installed.
If there are other files required by the PPD, such as plugins and filters, these are probably located in /Library/Printers/HP. So you could also copy this folder with the PPD to the other Mac's to reduce your setup time.
Hope this helps you.
Pahu

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I went nuts !
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http://dl.getdropbox.com/u/7276/SnowLeopard-ColorsAndContrast.png (1 MB)
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http://www.nuxx.dk/hosting/paledock.png
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Message was edited by: nuxxie

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The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
You can also find the article pertaining to this product here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesI...
(contains basic troubleshooting info, manuals, drivers, etc)
Hope this helps!
Help the community by marking this post as a solution if it solved your issue!.
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

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Message was edited by: balistikboy

I don't know if this is related, but...
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From this web page:
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Use Software Update for the latest available updates.
Delete the affected printer from Printer & Fax System Preferences, then re-add the printer.
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Howdy!
OS X 10.5.8 G5 dual 2.0. Printer is connected via Ethernet. I've created new printers using Bonjour, IP address, and HP IP printing under Other...
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A Temporary solution to printing problem with snow leopard

I have an HP Color laserjet 3600 that wouldn't print after installing Snow Leopard. Not only that, but I couldn't print from another mac that had 10.5 on it.
By trial and error, we discovered that if you reset airport by disconnecting and reconnecting the power cable then the printer works.
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Hello monsieurpaul and welcome to Apple Discussions.
As strange as it may seem, the error can be caused by the driver. The Canon driver for your model has not been designed to work with mixed networks. It will only work with a direct USB connection to the Mac. When connected to the Dlink router, the driver cannot communicate correctly with the printer and will cause all sorts of errors. Therefore you need to use a CUPS based driver, such as those provided by Gutenprint.
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Hi,
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Tons of problems with Snow Leopard

Made this post over at my blog but I figure this would be a better forum for it in hopes we can get some of these issues resolved... it seems like Apple has pulled a Microsoft and released what appears to be a beta version of Snow Leopard! Inexcusable bugs are appearing left and right, and the supposed "improvements" have actually hindered my computer performance and productivity...
This really surprised me. After years of releasing amazing OS upgrades that seemed to make the best OS even better, it seems like Apple has taken 2 steps back with Snow Leopard. I can't tell you how upset I was to realize I was experiencing many problems that I previously only saw on PCs.
After one of the many bugs popped up again on my computer, I got frustrated and started combing the internets for a list of known bugs in the OS and the inevitable slew of Apple users registering their disgust. Unfortunately, my search didn't turn up anything but positive reviews of the OS and very limited complaints on a few message boards. To this end, I'm posting this entry to try and help other users who are experiencing similar issues and hopefully get Apple to clean up this mess of an OS.
Below I've created (and will be adding to) a list of problems I've experienced in OS X 10.6, Snow Leopard. I encourage everyone to list your Snow Leopard issues in the comments as well, in hopes we can create a master list of problems.
I am using a 2 GHz Black MacBook (Core 2 Duo) with 2GB of RAM. Keep in mind Leopard (OS 10.5) was running flawlessly on this more than capable machine. I am currently running the latest Snow Leopard build, 10.6.1. I upgraded 10.5 with the retail version of Snow Leopard, integrating my current apps into 10.6 (did not do a clean install). I've organized my issues below by application. This post is less about third-party applications and more about Apple apps/built-in OS features, as Apple is fully accountable for these pieces.
APPLE APPS
Airport:
• Airport is now incredibly slow getting past the "searching" status message and into what was known as "scanning" status in 10.5 (now called "Looking For Networks…" status message). This issue occurs most often when I revive the computer from sleep. I have to turn Airport off and on again, then wait an inordinate amount of time to get past the useless "Searching…" message.
Volume and Sound:
• I rely on my volume control icon on the toolbar. I change my system volume dozens of times every day (due to my job)... previously, I could click the volume icon then simply roll the scroll wheel on my two-button mouse to adjust the volume. Now, I have to actually move my mouse down onto the volume slider area before my scroll wheel works! What gives? In allowing the user to fine-tune the volume levels, Apple removed this functionality for some reason? This is a real pain for me as the extra second it takes to do this really adds up by the end of the day.
• Sound now starts stuttering for no reason? When I wake my computer up from sleep and I have headphones or speaker plugged in, the audio stutters greatly. I have to unplug then re-plug my speakers or headphones to fix the issue! This is a problem I saw on many PCs due to sound cards not playing with Windows nicely, but was NEVER an issue I experienced using OS X.
• The Mac OS startup chime plays on my MacBook external speaker when I startup, even though I have speakers or headphones plugged in! It also does not matter if I had my system volume on mute when restarting • the OS seems to now decide what volume my system should be at when I start up!
Safari:
• Defaults to 64-bit mode silently, and this breaks most plug-ins (my issue was with download manager iGetter, specifically). I had to manually Get Info on the app, then switch back to 32-bit mode, which it seems Apple has not designed Snow Leopard to support properly?
• Freezes and crashes more often, most often when running Flash video. This occurs when I open multiple videos on YouTube, for example.
• Hogging memory even more than it used to (1GB of RAM to run the app?? Really?)
Stacks:
• Apple seems to have completely removed the functionality or sortable sub-folder listings? For example, if I choose to sort my stack by "Date Modified", the initial list of folders in the stack appear by date, but all my sub-folders appear in Alpha order, and there is no way to change this! Come on Apple, why remove this?
iPhoto:
• Freezes completely when I go to "Export…". My Export opens on the Facebook tab of the dialogue box, and it seems the issue occurs when iPhoto can't find the source image. Rather than an error message though, I get the color wheel of death.
Spotlight/Search:
• When I search from a Finder window, sometimes I get the new feature of sortable results columns to work, but sometimes I don't. Seems arbitrary when it works and when it doesn't.
System Preferences:
• More of an annoyance, System Preferences now has to restart the first time I click on any third-party preference in "Other". Some work, most don't.
Install:
• In previous OS X upgrades, Apple gave me the option to "Backup and Install". This option was not present on Snow Leopard, so not sure what a user can d if they do not have a Time Machine backup and their install fails.
Preview:
• Preview slows down considerably when opening multiple files.
THIRD-PARTY APPS
Entourage:
• Entourage froze up when I tried to simply delete one of my email accounts. The Accounts window went blank and the application froze.
CS3:
• Slower than ever, Photoshop is running at a snail's pace.
I hope everyone can contribute to this string and get Apple to fix these problems.

I can address some of these:
Safari defaults to 64-bit mode silently, and this breaks most plug-ins (my issue was with download manager iGetter, specifically). I had to manually Get Info on the app, then switch back to 32-bit mode, which it seems Apple has not designed Snow Leopard to support properly?
All applications, to the best of my knowledge, will run in 64-bit if they include 64-bit code. With most you'll never notice, but if an application supports plugins, then you have to pay attention to whether the plug-in is available in a 64-bit version. More and more are becoming available, but not all. If you have plug-ins that aren't, you need to set the app - Safari or whatever - to 32-bit mode. This is not a bug; it's necessitated by the conversion to full-time 64-bit support. The developer of iGetter claims that an update for compatibility with Safari in 64-bit mode is under development but no time frame has been given.
Snow Leopard is perfectly capable of running 32-bit apps. You just can't mix them, running a 32-bit plugin in a 64-bit app.
Freezes and crashes more often, most often when running Flash video. This occurs when I open multiple videos on YouTube, for example.
Have you installed the latest version of Flash? Flash is almost always a bit problematical, but I've had no problems running Flash content on any site with SL.
Hogging memory even more than it used to (1GB of RAM to run the app?? Really?)
This may just be an issue of not being clear on how Mac OS X allocates memory. This article may provide some insight:
http://support.apple.com/kb/HT1342
More of an annoyance, System Preferences now has to restart the first time I click on any third-party preference in "Other". Some work, most don't.
This is normal if a preference pane has not been provided in a 64-bit version.
In previous OS X upgrades, Apple gave me the option to "Backup and Install". This option was not present on Snow Leopard
Actually it was called "archive and install" and was removed as an option as no longer necessary. The normal installation creates all necessary new files and more robustly replaces old ones, so having an archive of the old system folder was deemed to no longer be needed.
so not sure what a user can d if they do not have a Time Machine backup and their install fails.
To restore completely from a full Time Machine backup, you erase the disk using Disk Utility from the menu in the Installer, then choose to restore from a TM backup.
Preview slows down considerably when opening multiple files.
Seems to work OK for me. I've had as many as twenty open with no noticeable slowdown. But you may be opening much larger documents than I have.
Entourage froze up when I tried to simply delete one of my email accounts. The Accounts window went blank and the application froze.
Impossible to offer any advice here without knowing what version of Entourage you're using, whether it's been fully updated, and what type of email account this was.
Regards.

Printing Password NO LONGER WORKS with Snow Leopard!

Ive searched this forum and most people have the opposite problem I do. They want to disable password requests when printing, but I want them!
With Leopard, I was able to set up our networked color printer on every mac and students who logged in with their Active Directory accounts would then try to print but fail because they weren't part of the user group that were allowed to print to our color printer. When the password screen showed up, all I had to do was type in my account name and password, and the student's work would print. This was perfect for our lab set-up so we could supervise printing.
However, with Snow Leopard, this feature no longer works. The password box pops up but it doesnt matter what name/password is inputted, anything will print. By anyone. Yikes. My IT is not too happy and Im trying to find a way to fix this.
I saw Kiraly's tip on using Server Admin tools but it didnt work for us. Error 14071 something.
Any help would be greatly appreciated.

It could be falling back to Kerberos authentication, where passwords aren't needed every time. I'd suggest telling your IT people to disable kerberos on the Windows Server. If Windows is allowing users to access services with the wrong username and password, then that bug needs to be sent to Windows as a security vulnerability.
Otherwise, if they narrow it down to a problem on the Mac side, tell them to submit a bug to Apple.

Color LaserJet 3600 and 10.6 over wireless (Broadcom Wireless Chipset)

Checking the archives, I've found that I'm not the only person who has experienced problems printing to a Color LaserJet 3600 via wireless. Those threads were archived with no solution so I couldn't reply, but I wanted to expand on what I discovered.
It is not so much Mac OS X 10.6, but the way HP's horrible host-based printing drivers are tied to the wireless. I've discovered that laptops with 10.6 that are also using the newer Broadcom BCM43xx chipset will garble their print command, causing the print queue to mess up on the host machine, and the printer to become unresponsive to all other machines (it perpetually thinks there's something in the queue, so no other print commands will go through.) The three laptops I tested were the unibody aluminum 13" MacBook Pro, unibody aluminum 15" MacBook Pro, and the plastic unibody 13" MacBook; all with clean installs of 10.6.2. All three laptops have the same printing error.
Laptops with the Atheros 5416 chipset work fine, even with 10.6. Laptops tested with this chipset were the aluminum 15" MacBook Pro, aluminum 17" MacBook Pro, and the white MacBook.
This is not any fault of Apple, it is HPs abysmal host-based printing system. The solution to this problem until HP updates their printer drivers is to use the open source HPIJS drivers (HP drivers for the Linux Foundation Open Printing.) You'll need HPIJS, Foomatic-RIP, and Ghostscript; all installers are listed and come with uninstallers should any unexpected errors occur.
I don't know Apple's policy on linking to external websites, but a simple Google search for HPIJS will give the desired link.
This may be a good solution for 10.4 and 10.5 clients working across subnets, as the HPIJS drivers can be used via simple LPD/LPR instead of the HP IP Printing System that relies on mDNS.
Once installed, when you type in the IP address of your Color LaserJet 3600, you'll be presented with the option of choosing the HPIJS driver.
Additionally, if you use the HP drivers for the LaserJet 3600 over both wired and wireless network, you must add the printer while on the wireless network only; it is important that you disconnect the ethernet cable. If you add the printer while using a wired connection, the printer will not work over wireless; however, if you add the printer while on a wireless connection, the printer will work on either wireless or wired.
Yes, the HP host-based drivers are that ridiculous.

Unfortunately 10.6.3 did not fix the problem.
I've also, unfortunately, found out that the HPIJS will also eventually fail to print.
This is beyond frustrating since we invested several thousands of dollars in these printers and we can't use them.

Airport express printing problem with Snow Leopard

I am no longer able to print to my shared printer after upgrading to Snow Leopard. I get a message that starts with "communication failure the computer is no longer able to communicate with your printer". My network consists of a dual-band Airport extreme and an Airport Express. The dual-band Airport Extreme creates the network and is connected to the internet. The printer (HP LaserJet 1012) is connected to the AirPort Express. The AirPort express joins the dual-band Airport extreme network for the sole purpose of turning the HP LaserJet 1012 into a shared wireless printer. Everything was working fine before the upgrade to Snow Leopard. When I connect the printer directly to my MAC via USB, it prints fine. I can "see" the printer fine through bonjour when it is connected to the AirPort express, but I get a failure whenever I try to print to it. I have tried plugging and unplugging the device. I have effectively redownloaded the print-driver by connecting the printer directly to my MAC. It sounds like a Snow Leopard bug. Any suggestions for a work-around? Thanks.

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HP Color Laserjet 3600 with Snow Leopard

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