HP Color Laserjet 4700 and HP Designjet 5000PS

I've been working for 4 days trying to get these 2 printers to work in Snow Leopard to no avail.
I've Reset, Reinstalled several times. The 4700 will never install and Designjet installs, but will never communicate and print.
I also have a HP Laserjet 4200 that works absolutely fine. Go Figure.
I've been in contact with Apple and have done everything the Apple tech has said but am now awaiting further communications from him as they are working on it.
All the printers work fine off of a Leopard Computer that is sharing the printer under Appletalk.
(Is bonjour just a new name for appletalk????)
If I ever get it fixed I'll post an update.

Finally got everything working, and it took for ever trying to reconfigure the IP address on the Designjet 5000.
Here's how to do it:
Conﬁguring TCPIIP on the HP Designjet 5000, 5500, 800, and 500
series printers
NOTE: A delay of approximately 30 seconds may be expected between each step.
1. From the Front Panel, use the arrow buttons to highlight the printer icon and press ENTER.
2. Press the Up arrow key until llO Setup appears. Press ENTER,
3. Press the Down arrow to Card Setup and press ENTER. Highlight Conﬁguration,
ENTER,
4. From the Front Panel message of Cfg Network=No, press ENTER.
5. Press the Up arrow key to change to Yes. Press ENTER,
6. Press the Up arrow key until Cfg TCP/IP=No appears, Press ENTER.
7. Press the Up arrow key to change to Yes. Press ENTER.
8. Press the Up arrow until BOOTP=Yes appears. Press ENTER.
9. Press the Up arrow key to change to No. Press ENTER.
and press
NOTE: If BOOTP=Yes, the printer is conﬁgured to retrieve its TCP/IP parameters
overthe network from a BOOTP, RARP, or DHCP server. If BOOTP=NO, the
printer is conﬁgured to accept TCP/IP parameters from the Front Panel.
10. On HP Jetdirect print servers with ﬁrmware L.20.04 or greater, press the Up arrow
DHCP=yes appears. Press ENTER.
11. Press the Up arrow key to change to No. Press ENTER.
12. Press the Up arrow key until IP Byte1=xxx appears.
13. To change the IP byte, proceed as follows:
a. Press ENTER.
b. Press the Up or Down arrow key to change the number.
c. Press ENTER.
key to until
d. Press the Up arrow key to continue to IP Byte2=xxx.
e. Press ENTER.
14. Conﬁgure the remaining bytes ofthe IP address in the same manner.
15. Conﬁgure the subnet mask bytes (SM), syslog server IP address (LG), default gateway (GW),
and timeout (TIMEOUT) inthe same manner.
NOTE: When the HP Jetdirect print server is given a syslog server IP address, it can
generate syslog messages and send them to that. If no syslog sewer is on the
network, skip this setting,
16. The TIMEOUT parameter default is 90 seconds. Up to 3,600 seconds can be conhgured. lf set
to the timeout feature of the HP Jetdirect print server is disabled —- TCP/IP connections
will remain open until closed by the sewer.
17. To save this information:
a.Designjet 5000: Press the BACK button three times, then press the TOP button to
save the conﬁguration,
b.Designjet 500 and 800: Press the BACK button four times and wait until the Ready
message is displayed,
c.Turn the printer off, then turn it on to refresh the new settings.

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Hp color laserjet 4700 error 13.30.00 or 13.20.00

hp color laserjet 4700 error 13.30.00 or 13.20.00
this jam occures from casette no 4.
the jamed paper located in the paper path between no 2 and no3 cassette.
how do i fix this ?

Hello tombaman. Please follow this troubleshooting on how to clear the jam, as there are a couple sections relevant to these errors:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=473038&spf_...
If you are still having difficulty removing the paper, or still get the error message, please let me know. I'm only here to help!
Mario
I worked on behalf of HP.

HP color laserjet CP2025dn and encountered an Error 58.04

I have a HP color laserjet CP2025dn and encountered an Error 58.04, any suggestion on what to do?

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums - Printers - LaserJet.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Color LaserJet 2600n and manual duplex option

good morning,
i have a Color LaserJet 2600n and i have a manual duplex problems
i have upgraded my OS from WinXP and the manual duplex function does not work anymore (system with OS Win7 x64 and system with win8.1 x64)
in win XP I selected the manual duplex function. the system made it appear the dialog box with the instructions to do (for example: press "V" button on the print panel when ready)
WinXP worked perfectly
win7 x64 printing all the pages one after the other (the system made it appear the dialog box with the instructions to do but don't work)
win8.1 x64 does not allow me to choose the manual duplex function and i need print the odd pages before of the even pages.
can i resolve this problem?
can i printing with the manual duplex dialog box and how can i enable this function?
maybe this is a stupid question for Hp but it is so important for my job and my research
thank's for all.
regards
Sicardus
This question was solved.
View Solution.

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums Printers - LaserJet.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Color LaserJet 5550 and Tiger (10.4.11) Driver Problem

I have recently acquired a Color LaserJet 5550hdn. I have updated all drivers and firmware available from the HP Website (Printer Driver, 5550 firmware and Jetdirect 610n firmware). The printer has been factory reset/cold reset etc. to purge any previous custom settings. I am using a PowerMac G4 Quicksilver (933mhz) and Mac OS X Tiger (10.4.11). I have made some test prints from both Preview and iPhoto and all have been dark and muddy with respect to colors. I have printed the same images from my wife's PC with HP's PCL 6 Driver for Windows XP and achieve satisfactory results with respect to color (that is to say, without fooling with any color settings in the driver, the image is at least within 10% of the color gamut compared to the screen image). Setting up the printer with the HP Postscript Driver for XP yields similar results as the Mac, dark and muddy colors. So is this a problem with the HP Postscript Driver? Is this a Mac OS X Tiger problem? Do users have color problems with the printer running the Leopard driver?
I previously owned a HP Color LaserJet 8550 (utilizing the same HP Driver for Mac OS X that the 5550 uses) and had default images (no fooling with any color settings in the driver) that were acceptable, again within 10% or less of the screen image color gamut.
I have also downloaded HP's ICC color profiles (CMYK and sRGB) and put them in library/printers/hp/profiles.
With respect to the driver itself, there are two areas in the print dialogue box which seem to have a bearing on color. One is Colorsync and the other is Color Options. Colorsync has two choices ('Standard' and 'In Printer') and I chose 'In Printer' to I assume bypass any Colorsync Conversion. When 'Standard' is chosen the print summary shows the HP Color LaserJet CMYK profile being used. There seems to be no way of changing the default setting in the Colorsync Utility to HP Color LaserJet sRGB. Not sure if it matters as the output for both 'Standard' and 'In Printer' seem to yield the same results. The options under 'Color Options" in the driver under the 'Show Advanced Options' have choices (Basic, Text, Graphics, Photographs, Advanced) and I have played with these to some extent. Although they seem to have some effect on the image, the print is still dark and muddy with respect to colors.
On a final note I have tried a 'GutenPrint' driver to see if it would yield different results.....there was not one for the 5550 so I used a driver for the Color LaserJet 5500......it would only print in grayscale....the resulting image did not look very promising even if it had printed in color.
Insights on any of the above from the community here would be most helpful!
Thanks,
-Ray

This is an update to my own post above. I downloaded the Mac OS 9 driver (yes OS 9!, but the QuickSilver is Dual Boot) for the Color LaerJet 5550 and printed (no changes to any of the driver settings) the same image (photo) as I used in Mac OS X. The image was still dark but not as poor from Mac OS X 10.4.11 (Tiger). Although I prefer not to use color management, I used the Colorsync tab in the driver and chose to match to Colorsync with a generic sRGB output profile (no other settings were changed in the HP color options tab). The resulting image was +/- 5% within the color gamut of the screen image (yeah!!!) In Tiger the options under the Colorsync tab in the driver are 'Standard' or 'In Device' and regardless of the choice, the print result is the same, very dark and muted colors. There is no option for sRGB and if set to 'Standard' the print summary always shows a CMYK profile being utilized. Given that the HP Color LaserJet 5550 is an sRGB printer as per HP, perhaps that is a problem? I would assume the 'In Device' option would bypass Colorsync (since there seems to be no other way to turn it off) and use sRGB, but that does not seem to make a difference in the image being printed.
My good success with an OS 9 driver leads me to believe I have a driver problem in Tiger. However, I have no problems with other printers (HP All in One, DesignJet Color Plotter and wide format Epson inkjet....all of which are older) with respect to poor color output. Given this is a current model in the HP line-up and I believe in service during Mac OS X Tiger, it seems hard to fathom other users do/did not experience a problem.
Again, do Leopard users have a problem with color issues on this printer with default driver settings? Does anyone have driver settings/other insights they could share with respect to Tiger to at least get the print image somewaht close to the screen image? As it stands now, regardless of settings, the printed image is dark with muted colors.
Thnaks to anyone who can respond, even if it is to say they have no problems in Leopard/Snow Leopard as I am upgrading to a new Mac soon.
-Ray

Hp color laserjet 2025 and windows 7

Subject
I have two hp color laserjets. Toolbox cannot be installed with windows 7 pro. Toolbox worked well with windows xp pro. How can I determine amount of remaining color toner and other necessary information without toolbox. There is no toolbox upgrade on the hp website.

The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Hope this helps!
Help the community by marking this post as a solution if it solved your issue!.
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

HP Color Laserjet 3550 and Leopard not working!PLEASE HELP!!

Please excuse me if this has been answered, but after being on the phone for 2 hours with HP, and looking through 100 support articles I am at the point of no return when it comes to frustration.
I have an Imac that I bought 6 months ago. Today my very generous brother bought me the new Leopard. I was very excited after I installed it. It was afterall another reason to play and explore. Then I found a bug.... I am a graphic artist and I went to print out a design for a client and it would not print. No matter what I tried my Imac that was printing to my HP COLOR LASERJET 3550, less then 2 hours ago, was no longer printing. Everytime I send something to print, the printer would say "printer connection opening" then it would say "fatal error......" and pause the job again.
PLEASE HELP WHAT DO I DO!!!! I AM VERY UPSET AND VERY FRUSTRATED!!!!

I just bought my MacBook Pro last week. I have been trying off and on for 3 days to get it to print to my HP Color Laserjet 3550 through apple talk and keep getting a message: The Application Printer Proxy Quit Unexpectedly.
I tried the generic post script printer driver. I no longer got the message but it didn't print either. I am at my wits end.
I was going to upgrade my IMac to Leopard and I sure am glad I read your post. I now will not upgrade because my IMac prints just fine.
So I at least learned something here. Maybe Leopard isn't the best system yet.

HP Color LaserJet 2500 and new Airport Extreme

I have tried to connect my HP Color LaserJet 2500 to the new Airport Extreme USB port. Printer setup utility recognizes the printer but when I print I it always errors out. Any work around for this? I have noticed two other postiings for other HP models that are having the same problem. Is this a universal HP problem?

I have tried to connect my HP Color LaserJet 2500 to
the new Airport Extreme USB port. Printer setup
utility recognizes the printer but when I print I it
always errors out. Any work around for this? I have
noticed two other postiings for other HP models that
are having the same problem. Is this a universal HP
problem?
Futher information on the printing problem. The GIMP driver works. It is available at http://gutenprint.sourceforge.net/pSupportedPrinters.php3. This may be the answer for some folks with Inkjets or non-color LaserJets. It does not solve my problem because the GIMP driver only provides black and white support. No color.
Anyone know of an alternative driver that supports color?

HP Color LaserJet 2600n and HP IP Printing

I was having trouble configuring my HP Color LaserJet 2600n for HP IP Printing. The following steps resovled the problem. Perhaps others may find this useful.
I just purchased an HP Color LaserJet 2600n printer at CompUSA. I was able to successfully connect it to my network and print using Bonjour Printing (from all of my various iMac, iBook, PowerBook and MacBook computers), but was not able to configure it for TCP/IP printing. To solve the problem,
1. I visited the HP website and downloaded new firmware for the printer:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us &prodNameId=446154&prodTypeId=18972&prodSeriesId=446153&swLang=8&taskId=135&swEn vOID=219
There are 3 files there, I downloaded and installed all of them in the following order:
2. HP Color LaserJet 2600n Printer Firmware Update Utility - for some reason, the firmware on my new printer was from 2005 even though HP had posted new firmware as late as Dec 2006.
3. HP color LaserJet 2600n DC controller firmware update utility - a firmware update that addresses a ghost-image issue.
4. HP Color LaserJet 2600n OS X Universal Binary Full Software Solution - an updated set of drivers.
After all firmware and software was successfully updated....
5. I opened /Applications/Utilities/Printer Setup Utility.app and click the "Default Browser" button at the top of the page.
6. Clicked the "More Printers..." button at the bottom of the page.
7. Set the popup at the top of the configuation pane to "HP IP Printing" and clicked the "Manual" button immediately below it.
8. Entered the local network address for my printer (xxx.xxx.xxx.xxx) and clicked the "Connect" button. The rest of the information in the panel was automatically filled in for me.
9. Clicked the "Add" button. The printer was added to the list of available printers in the Printer List, although the name of the printer is set to the ID that is configured in the printer firmware.
10. Select the new printer (NPIA0853X in my case) and click the "Show Info" button in the Printer List toolbar. Move the popup on the dialog to "Name and Location" and enter an new name (e.g., "HP Color LaserJet 2600n").

Download and run this on the XP machine. I suspect a security system update or change, but let's let the utility tell us.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Hp color laserjet cp5225n and the magenta cartridge

The HP Color laserjet CP5225dn was purchased in May of 2011 serial number is CNBCC2H2FW model CE712A. The magenta cartridge still has 90% of life left only 1375 pages have been printed and when you print something in color you get a pink line at the bottom of the page, the line goes halfway across the page. Please advise on how we can get this cartridge replaced at no charge.

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Color Laserjet 3550 and airport

Hi there
I have three mac laptops all connected to the above printer using the airport extreme. The printer seems to have slowed down dramatically recently -it sometimes takes up to 10 minutes to process and print a simple word document. The HP driver seemed to work pretty well, but can anyone help with why the printer is so slow?
Thanks

I just bought my MacBook Pro last week. I have been trying off and on for 3 days to get it to print to my HP Color Laserjet 3550 through apple talk and keep getting a message: The Application Printer Proxy Quit Unexpectedly.
I tried the generic post script printer driver. I no longer got the message but it didn't print either. I am at my wits end.
I was going to upgrade my IMac to Leopard and I sure am glad I read your post. I now will not upgrade because my IMac prints just fine.
So I at least learned something here. Maybe Leopard isn't the best system yet.

Color LaserJet 3600 and 10.6 over wireless (Broadcom Wireless Chipset)

Checking the archives, I've found that I'm not the only person who has experienced problems printing to a Color LaserJet 3600 via wireless. Those threads were archived with no solution so I couldn't reply, but I wanted to expand on what I discovered.
It is not so much Mac OS X 10.6, but the way HP's horrible host-based printing drivers are tied to the wireless. I've discovered that laptops with 10.6 that are also using the newer Broadcom BCM43xx chipset will garble their print command, causing the print queue to mess up on the host machine, and the printer to become unresponsive to all other machines (it perpetually thinks there's something in the queue, so no other print commands will go through.) The three laptops I tested were the unibody aluminum 13" MacBook Pro, unibody aluminum 15" MacBook Pro, and the plastic unibody 13" MacBook; all with clean installs of 10.6.2. All three laptops have the same printing error.
Laptops with the Atheros 5416 chipset work fine, even with 10.6. Laptops tested with this chipset were the aluminum 15" MacBook Pro, aluminum 17" MacBook Pro, and the white MacBook.
This is not any fault of Apple, it is HPs abysmal host-based printing system. The solution to this problem until HP updates their printer drivers is to use the open source HPIJS drivers (HP drivers for the Linux Foundation Open Printing.) You'll need HPIJS, Foomatic-RIP, and Ghostscript; all installers are listed and come with uninstallers should any unexpected errors occur.
I don't know Apple's policy on linking to external websites, but a simple Google search for HPIJS will give the desired link.
This may be a good solution for 10.4 and 10.5 clients working across subnets, as the HPIJS drivers can be used via simple LPD/LPR instead of the HP IP Printing System that relies on mDNS.
Once installed, when you type in the IP address of your Color LaserJet 3600, you'll be presented with the option of choosing the HPIJS driver.
Additionally, if you use the HP drivers for the LaserJet 3600 over both wired and wireless network, you must add the printer while on the wireless network only; it is important that you disconnect the ethernet cable. If you add the printer while using a wired connection, the printer will not work over wireless; however, if you add the printer while on a wireless connection, the printer will work on either wireless or wired.
Yes, the HP host-based drivers are that ridiculous.

Unfortunately 10.6.3 did not fix the problem.
I've also, unfortunately, found out that the HPIJS will also eventually fail to print.
This is beyond frustrating since we invested several thousands of dollars in these printers and we can't use them.

Problem with HP 3600n Color Laserjet Printer and new HP Notebook Running 64 bit Win7

I have a new HP notebook (dv7t-6100) with Core-i7 Processor, running 64 bit Windows 7 with all of the latest updates.
I also have a 27" iMac with Core-i7 Processor running 64 bit Windows 7 underneath Parallels 7. Parallels is a program that creates a virtual machine underneath Mac OSX.
Both versions of 64 bit Windows 7 work perfectly . . . EXCEPT, neither will print from my HP 3600n Color Laserjet. The iMac will print to the 3600n in OSX mode, and an earlier version of 32 bit Windows 7 under Parallels printed perfectly with this 3600n printer.
These facts prove that the printer is OK, the connection is OK. However, the 64 bit Windows 7 systems do not print.
In both of the 64 bit Windows 7 installs I allowed Windows to find and download the HP driver for this printer. Install of the driver was apparently successful. Still no printing.
One strange fact: Sometimes when I turn the computer off, the 3600n printer will print the items that had been in the queue before powering down. That is the only time it has printed anything . . . except under OSX on the iMac.
Does anyone know if there is a basic problem with 64 bit Windows 7 and this printer ?
Thanks for any help you can provide.

I just had the same problem with my MacBook Pro using 10.5.5 After trying a number of things, the following worked. (not sure what specifically ... just did this combination)
1. Had the Apple store Genius Bar folks install the latest HP drivers.
2. Restart computer
3. Restart the HP Color LaserJet 3600
4. Connected the HP printer and MacBook Pro directly into a switch, so the wireless was not an issue (both machines had IP addresses set and computer's was set to DHCP with manual IP).
5. Instead of using the System Preference printing and fax tool, I started Text Edit, typed something and said "print".
Print window came up and said "no printer selected"
6. I clicked on the drop down so it would look for printers.
7. It found the HP Color LaserJet 3600.
8. I clicked on the name of the printer and the computer went out and found the driver
9. I clicked on "Add" and it added the printer.
10. I tried a couple of test prints in different programs.
11. I disconnected the hard wired ethernet cables and set the computer to be on the wireless.
12. I printed a few more test prints in various programs.
I had previously tried selecting the printer and drivers through the System Preferences to no avail, but doing it this way worked.
Blessings

Envelopes won't print after W 7 upgrade - Color Laserjet 3600n and Brother HL-5370DW

I, too, cannot print envelopes after upgrading to Windows 7. Same issue with 2 printers.
Windows 7 64-bit
4gb memory
Word 2007
envelopes created using mail merge
HP Color Laserjet 3600n
Wireless
Also cannot print to Brother HL-5370DW. Wireless
When I send the envelopes to the printer, there are no errors. But the job is not actually sent to the printer.
I CAN print other documents to both printers.
I tried printing to XPS. A "Save the file as" dialog appeared. I browsed to the desktop, entered a name and clicked Save. No file appeared on the desktop.
Thank you,
Nina

You've got a double whammy there. CS2 is not universal so you're running
it under rosetta. Additionally, there are still problems with Leopard
and CS3.
Keep an eye on the Leopard threads and give serious consideration to
upgrading.
Bob

I am purchasing an Imac and used to use Windows Vista. I have a HP Color Laserjet 2840 and need to know if it's compatible with Mac OSX? If not, what printer is?

I need to know what printer is compatible with Mac OS X operating system. I have a HP Color Laserjet 2840

Your HP Color Laserjet 2840 is compatible to Mac OS X.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=de &prodNameId=445197&prodTypeId=18972&prodSeriesId=445194&swLang=18&taskId=135&swE nvOID=4082

HP Color Laserjet 4700 and HP Designjet 5000PS

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