HP color laserjet 4700 using gold border certificates

I have a customer that has been using heavier stock letter size certificates with real gold border and without issue but is now experiencing print quality issues. I will likely post a sample when I can scan it in but here is the gist of it. It has no problems when printing black only. When printing with any color it seems to attract ink to the gold border which ends up on the transfer belt and on the printed side of the page. It is mostly yellow but sometimes has magenta and cyan, never black. I tried adjusting all the print quality settings in the optimize group and all the paper type settings. I have not tried a transfer belt yet or any other hardware but am curious if anyone has any ideas or has seen this before.

I don't suppose they have switched to non-HP toner?
We have someone in our office that switched to Office Team carts 'to save money' and then claimed the printer was broken because there were huge colour smears all both sides of the paper.
Strangely, when I dropped in a set of HP toner carts from a similar printer, the marks disappeared within six or seven sheets.

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