HP Color LaserJet CM2320nf

I have OS X 10.9.2 (Mavericks) and we have networked HP Color LaserJet CM2320nf MFP. I have been successful to set up printer with computer but has not been able to set up a scanner. As far as I remember while I configured in windows there was PCL at the end of the printer/ device that let use scanner, however I do not see that with Mac. All I see is attached below. Can you suggest me how to get this scanner get working on Mavericks?

Indeed, scanning is no longer supported on OS X 10.8 or 10.9, you may find this information within the following chart:
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/mostViewedDisplay/?sp4ts.oid=359...
I would suggest giving VueScan a try, it seems to support your scanner with no need for additional drivers:
http://www.hamrick.com/vuescan/hp_laserjet_cm2320nf.html
Shlomi
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Just installed a HP Color Laserjet CM2320nf MFP printer, at the same time I upgraded to Lion. It prints fine, but I cannot use the scan functions. I downloaded the most recent driver! Any help would be appreciated.

Just installed a HP Color Laserjet CM2320nf MFP printer, at the same time I upgraded to Lion. It prints fine, but I cannot use the scan functions. I downloaded the most recent driver! Any help would be appreciated.

HP says that the drivers for your all in one print/scanner are downloadable from apple. For the scanner to use preview. image capture or the scan icon from the print driver queue. I don't know how old your HP is, but I know that the newer Os from apple don't support a lot of older printers. You might be able find a third party driver that could work.

HP Color LaserJet CM2320nf MP scanning to a PDF

I have a HP Color LaserJet CM2320nf MP in my classroom. I need to to be able to scan to a PDF for my confidential documents. I have tried unistalling, reinstalling, setting up printing preferences, updating adobe, and using a different computer.It has previously worked on this computer until I had to reimage it. The only options it gives me for scanning is TIFF, JPEG, PNG, and BMP.
Thanks!

Hello @ssoileau , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I got a Color LaserJet CM2320nf MFP and I would liket to lock it down when it is not in use.

Hello.
Is there some kind of pincode I can lock it down with? So that a unatuized person can´t copy ore fax?
/Magnus

You may most likely need a HP Toolbox FX to configure the settings and put password protection.
Open HP ToolboxFX in one of these ways:
In the Windows system tray, double-click the HP ToolboxFX icon ( ).
On the Windows Start menu, click Programs (or All Programs in Windows XP and Vista), clickHP , click HP Color LaserJet CM2320 MFP Series , and then click HP ToolboxFX .
-=CHRIS=-
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HP Color LaserJet CM2320nf MFP

We are having an issue with the above mentioned printer.....the printer is networked so multiple users can use it. The issue is that one user in particular is unable to print in color although the printer is set at the default settings and all the other users can print in color with the default settings.

The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Hope this helps!
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Will the scan function of an HP Color LaserJet CM2320nf MFP work with Lion?

I have a Macbook Air connected to a Windows Small Business Server 2003. I can print on the HP 2320 fine with the Print & Scan utility, however the utility won't recognize the HP as a scanner. The forums I have read on Apple regarding other HP all in one printers is that they can't scan. HP's support forum is iffy at best; some locations indicating that a fix is due "late 2011", but sending me in a circular link pattern to find a solution. I have tried downloading the HP LaserJet AiO/HP Director to no avail, even connecting directly to the printer/scanner via USB. Downloading the drivers doesn't resolve.
Based on this HP link, I believe that scanning isn't supported. I am dumbfounded by this.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02950970 #A2

The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Hope this helps!
Help the community by marking this post as a solution if it solved your issue!.
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

Color Laserjet CM2320nf MFP- Is this email legitimate or is it a scam?

Just received this email yesterday and wanted to know if it is acutally legitimate or is it a phishing attempt to install malware on our printer?
URGENT SUPPORT NOTIFICATION FROM HP - PLEASE READ HP LASERJET FIRMWARE UPDATE IS AVAILABLE
Dear Valued HP LaserJet Customer,
HP recently announced the potential for a certain type of unauthorized access to some HP LaserJet printers. The potential for this unauthorized access exists for LaserJet devices on a public Internet without a firewall, or for LaserJet devices in a private network, if a malicious effort is made by a party on the private network to modify the firmware of the device.
While no customer has reported to HP unauthorized access, HP has built a firmware update to mitigate this issue. To obtain the latest firmware for your product, access bulletin HPSBPI02728
SSRT100692 - Certain HP Printers and HP Digital Senders, Remote Firmware Update Enabled by Default at this link:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03102449
Then:
1. Find your product in the table
2. If an update is available, you may click on the embedded link.
It will take you directly to the web page where the Firmware update is available.
Update your product's firmware using the instructions contained in the readme file for the firmware image. If you are an HP Managed Print Service customer, please contact your managed print services provider, who can install the firmware upgrade for you.
Because the security of our customers is of utmost importance to HP, we reiterate our recommendation to follow best practices for securing devices. This includes placing printers behind a firewall and, where possible, disabling remote firmware upload capabilities on exposed printers.
Additional information is available at http://www.hp.com/go/secureprinting
HP deeply appreciates your business and your partnership.
If you have any questions, please do not hesitate to contact your sales representative.
This Urgent Support Notification was sent to (I removed my email address)
because you registered with HP or Compaq as a product owner and
this message is critical to your product ownership. HP prides
itself in being customer focused, quality driven and a company
that customers can trust and count on, and we apologize for any
inconvenience.
HP is committed to respecting your privacy. For more
information, visit our privacy policy at
http://www.hp.com/country/us/en/privacy.html
or contact us at
HP Privacy Mailbox, 11445 Compaq Center Drive W., MS 040307,
Houston, TX 77070.
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2012.0.1913 / Virus Database: 2114/4837 - Release Date: 02/28/12
This question was solved.
View Solution.

Hello,
The email is legitimate and came from HP indeed.
It is highly recommended to install the latest firmware, which you may find below:
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3597358&lang=en&cc=us...
Select your OS version, then follow the latest Firmware and follow the installation instructions.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Color LaserJet CM2320nf MFP with fax for Windows 10

Good morning !!! How can I yield to download and install all necessary software for OS X El Capitan, OS X Yosemite 10.10 and finally for Windows 8.1 and Windows 10 operating systems. I would be very thankful if you should be kind enough to send your prompt response via email to my above inquiries asap. Sincerely yours, Xabier Mendiola Sañudo

The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Hope this helps!
Help the community by marking this post as a solution if it solved your issue!.
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

Can't install HP Color LaserJet CM1312nfi MFP at notebook HP Pavilion

I bought new notebook HP Pavilion 13-a051sr with Windows 8.1 (x64) onboard.
I'm trying to install HP Scan.
While installing all-in-one HP Color LaserJet CM1312nfi MFP using "CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe" can not get after the dialog window "Locating the printer". Printer could not be found even if I write down printer' IP-address. The latest printer firmware is already installed. Firewall is disabled, antivirus is closed.
I installed printer without any problems using it IP-address. What can I do in order to install scanner module?

HP Print Drivers

Software for HP Color LaserJet CM1312nfi MFP is not currently available from the Software Update server.

I recently upgraded to Mountain Lion, and found that I could no longer print to my HP CM1312nfi.
This is usually a problem with HP at every upgrade, but this time, they appear to have offloaded the driver download process to Apple.
My printer is connected wirelessly through a time capsule by IP address—the physical, not the virtual, e.g: 169.254.xx.xx instead of 10.0.1.x.
When I try to download the driver by bonjour or IP, I get the following error message:
Can't install the software for the Hewlett-Packard HP Color LaserJet CM1312nfi MFP because it is not currently available from the Software Update server.
Is this truly a Software Update server error, and if so, any clue when it will be resolved?
I am able to print with the generic driver as of now, but fax and scan capabilites are gone. The add fax dialog lists no devices.
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?
Thanks for your time and attention.

Of course, once I posted this, I tried again and downloaded the driver without issue.
My second question still stands, however:
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?

Color LaserJet Pro MFP M176n installed but not printing

Hello Everyone,
I have problem with my printer Color LaserJet Pro MFP M176n.
at thebegining i try to install it buteverytime i run the installer it give me HP Installer error, so i installed the Microsoft Net Framework 3.5 and run the install and it was working perfict, i install the driver on USB cable and after it show me successfull and print test page and finish, so i click print test page and in printer and fax the printer M176n Show 1 printing job and then 0 but no print came out i try again same, i remove the cable and plug it again the printer is responding perfictly but still not printing i check the scanner and its working fine but only the printing is not, so i try to install it through network and it was sccessfully installed with IP but when i print, still the same 1 printing Job but nothing came out of the printer when it came 0 printing job.
Please help......
- Windows is windows XP 32bit
- Printer name Color LaserJet Pro MFP M176n PCLms
Thanks
I did try to use Scan Doctor, the printer didnt print at the first check but when it ask forenternal print test page it printed then it ask me toif it print of not and i click yes it print in enternal print so it ask me to remove and reinstall so i did 2 to 3 times and still same will not print but when run Scan doctor it will print on enternal print .....
Wael Hilal

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
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HP Color Laserjet 4600dn - presets don't save

We have an HP Color Laserjet 4600dn which is networked and is using Appletalk.
The printer has two paper trays-- #1 is a pulldown rack which will hold various paper sizes and #2 is a 500 sheet tray for letter size paper.
In OS X 10.4 we could go into the "Paper Feed" feature in the Print menu (in MS Word, for example), set the feed to Tray #2 and save this as a "preset" we called "Main Tray".
In OS X Leopard I can no longer save the preset so the paper is always fed out of tray #1 unless (1) there is no paper in tray #1 or (2) I manually set the paper feed feature each time.
HP does not have a newer drive on its website and Leopard has the CLJ 4600 in its list of printer drivers and has settings for features such memory and duplex.
Anyone have an idea how to get the very useful "presets" function working again?
Thanks
Rich

This is a known problem and will most likely have to wait for an update from Apple.
http://discussions.apple.com/message.jspa?messageID=5685294#5685294
http://discussions.apple.com/message.jspa?messageID=5684428#5684428

HP Color LaserJet Pro MFP M177fw - PostScript support?

Hi,
I'm looking to purchase a new printer/scanner/copier(/fax is a nice to have, but not mandatory), and I'm deciding between the following models:
HP LaserJet Pro 100 color MFP M175nw
HP Color LaserJet Pro MFP M177fw
PostScript support is important for me, and I know that the 175 has this. However, I'm not sure about the 177, even after digging through several web pages and documents. Here's what I found:
- The main specs page for the 177 says that it supports "PCLm". I'm not familiar with this PCL variant, so I don't know how it compares to PCL5 or PCL6, etc. I was unable to find more information on "PCLm".
- The "Software Included" section of Page 2 of the PDF datasheet for the 177 mentions "HP PostScript" driver. This is the only place where I've seen any potential indication that the 177 supports PostScript. This section also mentions a "PCLmS" driver. I could not find any further information on "PCLmS".
- The for User Guide the 177 only mentions PostScript in a section that refers to ePrint. However, it does not imply that the 177 itself supports PostScript.
- The Product Specifications page (in the Support section of the HP site) for the 177 has a "Printing Specifications" section which lists only "PCL3 GUI" next to "Device languages".
I'm guessing that the 177 does not support PostScript, but does anyone have any more definitive information? Also, is there a description of PCLm / PCLmS somewhere?
Thanks!
This question was solved.
View Solution.

Hi Clent
Here is some information on both printers.
Here is a url for the printer specifications for the Color LaserJet Pro MFP M177fw
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03901180&tmp_task=prodinfoCategory&cc=us&dlc=en...
Data Sheet also.
http://www.shopping.hp.com/shopping/pdf/cz165a.pdf
Fonts and typefaces Depend on Operating System fonts and typefaces.
Print languages
PCLm
Laserjet Pro 100 color MFP M175nw
http://www.shopping.hp.com/shopping/pdf/ce866a.pdf
Print languages
HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), AirPrint™ compatible
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet MFP M476dn - Impossibly slow ethernet

Win7 - 64 bit on typical small office network setup (Comcast internet, Linksys Router, half computers on wifi, half wired).
Upgraded from terrible old Brother multi-function printer.
We print some files from remote desktop (using redirected printers.. as in, the remote desktop session has the ability to print through our computers to our local printer).
Sometimes the files are large (10-20mb).. and the Brother printer sends it right over in about 1 second.
New HP Color LaserJet MFP M476dn goes as slow as you can imagine.. I can sit a watch the printing dialog box and watch it 256kb........512kb........768kb.......... out of 15mb.
I have tried a bunch of combinations of different drivers (PCL5 etc), link speeds on the printer, RAW processor, Port types, and so on, but can't find the right combination..
I should mention that we are using the exact same ethernet cord as the old Brother printer. Also, the HP is set to a Static IP.
Please help!
Thanks,
Eric

I had this exact problem. I've had the printer for about a month and it was very fast at first. I really like the printer, especially the duplex ability. Over the past week or so it became excruciatingly slow. I just finished downloading the new firmware and drivers but before installing them something made me check the Ethernet cable which is plugged into my Airport Extreme 802.11n Gigabit router. It was loose and partially pulled out so I plugged it back in all the way and the printer went back to printing the way it is supposed to.
You might want to give this a try. Perhaps try another Ethernet cable or direct connection via USB if that doesn't work.
Frank

HP Color LaserJet MFP M570dw and HP Web Services

Hi,
I have a HP Color LaserJet MFP M570dw printer and have tried to enable the HP Web Services, but without success.
My printer is configured on a fixed ip-address, with a default gateway and of course with static DNS servers (8.8.8.8 and 8.8.4.4).
Every time when I try to enable the Web Services feature I get the error message "Connection error. Check your internet connection.".
My internet connection is working fine and the printer is able to communicate thru the firewall fine too. When I do some tracing I see the printer communicating to the public ip-address "23.21.172.122" but there is no response comming back. So I assume the problem is external and not related to my internal configuration. I have tested this with a fully opened firewall (allowing all communications from my LAN to the Internet) with exactly the same results. There is no answer comming back from the ip "23.21.172.122".
Also I can't find the HP Color LaserJet MFP M570dw printer in the supported HP ePrint printerlist.
The 400-series is supported, the 500-serie is not mentioned.
But since the webinterface of my HP Color LaserJet MFP M570dw printer is giving me the HP Web Services configuration page, I asumed this type would be supported too...
Does anyone have a clue how to get ePrint working on the HP Color LaserJet MFP M570dw printer?
Is there anyone who got the HP Web Services working on a HP Color LaserJet MFP M570dw printer?
Kind regards,
Rene.
This question was solved.
View Solution.

Hi Rene,
Have you tried updating its firmware version?
The latest firmware should improve the web services connectivity and may help resolving such an issue:
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5210913&sp...
Also be sure to follow its steps which may help resolving a connection issue:
• Improvements made for connecting to HP Web Services.
NOTE: After updating from firmware datecode 20121002 to firmware datecode 20121019, if a connection to HP's Web Services cannot be established a Security Reset should be performed. Use the following steps to perform a Security Reset.
1. At the printer's touch screen control panel press the wrench & gear icon (Setup menu) at the top of the touch screen.
2. Using the scroll arrows on the right side, scroll until Network Setup appears then press Network Setup.
3. In the Network Setup menu select Security
4. Using the scroll arrows on the right side, scroll until Reset All Security appears and then press Reset All Security. Allow the reset to complete before attempting to connect to HP's Web Services.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Color LaserJet CM2320nf

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