HP Color LaserJet CM6040 MFP Series

hello
Was ist dad für ein Fehler?
32
29-FEB-2012
09:56
114153
49.2F8F
52.081.2
C80F 8911 Device Error
31
29-FEB-2012
09:55
114152
13.05.00
52.081.2
Paper late jam between sensors D and F 0501001A020200080011A122B
30
29-FEB-2012
08:37
114150
13.05.00
52.081.2
Paper late jam between sensors D and F 0501001A020200080011A122B
29
21-FEB-2012
06:56
112780
13.20.00
52.081.2
Paper eject jam at sensors E, F - G 0000000000000000000000000
28
21-FEB-2012
06:57
112789
49.21B3
52.081.2
B9D1 938 Device Error

Hi,
You might have more luck on the bussines forum, this is the consumer forum and your unit is considered a bussiness unit, so the bussiness forum might be a place where you get a better answer.
Find it with the link below.
http://h30499.www3.hp.com/
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Although I work for HP my posts and replies are my own
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Similar Messages

HP Color LaserJet CM2320 MFP Series PCL 6 - Colour Priniting Issue

Hi,
We have a HP Color LaserJet CM2320 MFP Series PCL 6 at work and it has started to print incorrect colours, when printing a document that should come out as grey and red it comes out as green for the grey and yellow for the red. Some of the cartridges are getting low but none have run out so not sure what to do. Can someone please help as we have things we need to print but they are not printing correctly.
I did try calloing for support hbut after speaking to two sets of people I got put back onto the voice active service whcih just took me around and around in circles and didn;t get me to human being so I gave up.
Thanks
Dee

HI DeePure,
Print out the supplies status page, and let me know if all the colors print correctly?
Do you have an extra set of cartridges we can use to troubleshoot with?
Print the supplies status page
Follow these steps to print out the supplies status page from your printer.
On the Printer’s control panel, press the Setup button.
Press the down arrow to highlight Reports , and then press OK .
Press the down arrow to highlight Supplies Status Page , and then press OK .
Figure 1: Supplies Status Page
I am an HP employee.
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Please mark the post that solves your problem as "Accepted Solution"

Hp color laserjet cm6040 mfp unkon non hp black drum

hp color laserjet cm6040 mfp unkon non hp black drum
tecnical support for hp printing

>> ... Preserver Orientation is also checeked ... I don't know what this means (I don't have access to a LaserJet CM6040, or its drivers, or to Windows Server 2008, so it may be something like a driver setting which I'm not familiar with?). First thing you need to do is to try to establish whether the problem is associated with the printer, or the printer control sequences generated by the printer driver (or perhaps something else). Print a small sample (sanitised data) document which you know exhibits the problem when printed, but select the 'print to file' option in the Print dialogue.Then analyse the content of the resultant .prn file to see just what the printer is being told to do. If you could supply a suitable .prn file, I could analyse it.With the old Enterprise printer forums, you could post file attachments, but now that all printing support has moved to these Consumer forums, you can't do that (at least, not until you've used the forums enough to become trusted). You can perform some analysis yourself, using the PRN FIle Analyse tool in the PCL Paraphernalia application, available via http://www.pclparaphernalia.eu

Unable to UNINSTALL "hp Color LaserJet CM1312 MFP Series" from Windows7 64bit OS on HP-8730w

i am unable to UNINSTALL the "hp Color LaserJet CM1312 MFP Series" from Windows7 64bit OS installed on HP Notebook 8730w Mobile Workstation.
If i click the uninstall button using the original printer driver CD, nothing happens; no error messages either.

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Color Laserjet CM1312nfi MFP cannot scan

Dear HP support,
I use a MacBook and my printer is an HP Color Laserjet CM1312nfi MFP. When doing the HP setup assitant I connect the printer to the MacBook with a USB cable but the assistant does not recognize the printer and I cannot carry on with the setup process. What do I need to do? My OSX version is 10.10.2
kind regards.

Hi,
Scanning is no longer supported on Yosemite, only printing and faxing are available for the operating system as you may find listed by this chart for the HP Color LaserJet CM1312 MFP Series:
http://support.apple.com/en-us/HT201465#HP
The HP setup assitant is not a part of the software provided for 10.10, it is intended for older verisons of the OS and therefore it does not work
You may try the 3rd party Vuescan scanning software which seems to support your scanner with no need for any other driver:
http://www.hamrick.com/vuescan/hp_laserjet_cm1312.html
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

I got a Color LaserJet CM2320nf MFP and I would liket to lock it down when it is not in use.

Hello.
Is there some kind of pincode I can lock it down with? So that a unatuized person can´t copy ore fax?
/Magnus

You may most likely need a HP Toolbox FX to configure the settings and put password protection.
Open HP ToolboxFX in one of these ways:
In the Windows system tray, double-click the HP ToolboxFX icon ( ).
On the Windows Start menu, click Programs (or All Programs in Windows XP and Vista), clickHP , click HP Color LaserJet CM2320 MFP Series , and then click HP ToolboxFX .
-=CHRIS=-
Please click kudos if you are happy with my response

HP Color LaserJet Pro MFP M177 Series Fax sends but won't receive faxes

I can send faxes using HP Color LaserJet Pro MFP M177 Series Fax but I cannot receive them. I have faxed test pages and the setup is correct. Any suggestions?

Hello DBrad8,
Welcome to the HP Forums!
I understand you're unable to receive a fax using the Laserjet MFP M177. I will do my best to assist you! First, I need to find out what type of added features do you have on your fax line? Please post these information on this thread.
Do you have an answer machine on this line? If so, how many rings to answer is this set to?
Do you have an Internet Service on this line?
Please follow this entire HP document on Cannot Send or Receive Faxes. Run a fax test page and let me know if everything passed or if anything failed. I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

Mac cannot detect scanner option on HP Color LaserJet Pro MFP M177fw after trying every method

Hello,
I have recently purchased the new printer HP Color LaserJet Pro MFP M177fw and I am having a lot of trouble trying to scan. I have spend hours trying to fix this.
I have tried all the methods on this website, (trying through preview, printers and scanners (no scanner option showing) image capture, etc. I have also installed all the necessary drivers with no luck (CD and from HP website)
Then I tried all the other methods that were listed, I have tried restarting, deleting drivers and proceeding through image capture, preview and sanner and printers, it just does not have scan option anywhere.
The printer is working fine though, and I am connected to the printer through wifi
I do not know what else to try, please help.
Kinds regards
Zhanna

Hi @student ,
I see by your post that you aren't able to scan through the wireless network. I would really like to be able to help you resolve this issue.
When you added the printer, did you add it as a Bonjour printer or did you have to type in the IP address and add it through IP Protocal? The reason I am asking is because when adding the printer through IP Protocal you can only print, your not able to scan with the printer added this way.
Check the driver name that is installed for the printer. It should list just the printer's name. (HP Color LaserJet Pro MFP M177fw )
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name isn't listed properly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver. (you might have to click the drop down to select the printer's name to add it in)
If you are still having issues, uninstall the printer software.
Uninstalling the Printer Software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Empty the trash.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then install the printer software again. HP Color LaserJet Pro MFP M176/M177 Series Software.
If the issue persists, connect the printer directly to the Mac and try and scan through a USB connection. Just to rule out a network issue.
Please let me know the outcome.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How to scan on Mac OS10.10.2 by HP Color LaserJet Pro MFP M177fw?

hello,
i try few different way but still don't know how to scan things.
anyone know how to scan on Mac OS10.10.2 by HP Color LaserJet Pro MFP M177fw?
it have no problem on printing by wifi.
thanks,
Les

Hi Les,
Follow these steps to scan with the HP Scan software:
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-M170-Multifunction-Printer-series/5303438/...
If you do not have the HP Scan Software located as the socument states, download and install the following software.
Be sure to seect HP Scan while installing the software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-124923-3&cc=us&dlc=en&lc=en...
Additionally you may scan with Apple's software by following these steps instead:
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-M170-Multifunction-Printer-series/5303438/...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Color LaserJet Pro MFP M177fw

I am unable to scan from a Color Laser Jet Pro M177fw to a Mac OSX 10.10.2. Any ideas or possible steps greatly appreciated.

Hi,
Please follow this document on how to scan in MAC
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M177-series/5303438/model/5303443/docu...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

New color laserjet pro mfp m177 will not scan or copy

Product is new. The problem is that this unit will not scan or copy. I downloaded the latest drivers, but they would not install completely. I also ran thru some trouble shooting guides on the HP website, but still it doesn't work. It tries to make a copy, but it acts like it starts and then stops without completing the function. It's almost like the scanner mechanism is stuck. Anyone ever have this problem with a brand new printer?

Hello , Thanks for posting in the HP Forums, and welcome! I understand you are unable to make a copy or scan on your new HP Color LaserJet Pro M177fw MFP. I'd like to help you with this. Firstly, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers. If the issue persists, I would suggest download and installing the most recent firmware for your unit. You can download the firmware update utility here:HP Color LaserJet Pro MFP M177fw Firmware UpdateNote: You will need to connect the printer via USB to update the firmware, as any interruption during the firmware update can cause more issues. If this still does not resolve the issue, please let me know if you are getting some sort of error message on the screen or any blinking lights to indicate what the problem may be. Hope this helps!

Can't install HP Color LaserJet CM1312nfi MFP at notebook HP Pavilion

I bought new notebook HP Pavilion 13-a051sr with Windows 8.1 (x64) onboard.
I'm trying to install HP Scan.
While installing all-in-one HP Color LaserJet CM1312nfi MFP using "CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe" can not get after the dialog window "Locating the printer". Printer could not be found even if I write down printer' IP-address. The latest printer firmware is already installed. Firewall is disabled, antivirus is closed.
I installed printer without any problems using it IP-address. What can I do in order to install scanner module?

HP Print Drivers

Software for HP Color LaserJet CM1312nfi MFP is not currently available from the Software Update server.

I recently upgraded to Mountain Lion, and found that I could no longer print to my HP CM1312nfi.
This is usually a problem with HP at every upgrade, but this time, they appear to have offloaded the driver download process to Apple.
My printer is connected wirelessly through a time capsule by IP address—the physical, not the virtual, e.g: 169.254.xx.xx instead of 10.0.1.x.
When I try to download the driver by bonjour or IP, I get the following error message:
Can't install the software for the Hewlett-Packard HP Color LaserJet CM1312nfi MFP because it is not currently available from the Software Update server.
Is this truly a Software Update server error, and if so, any clue when it will be resolved?
I am able to print with the generic driver as of now, but fax and scan capabilites are gone. The add fax dialog lists no devices.
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?
Thanks for your time and attention.

Of course, once I posted this, I tried again and downloaded the driver without issue.
My second question still stands, however:
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?

Color LaserJet Pro MFP M176n installed but not printing

Hello Everyone,
I have problem with my printer Color LaserJet Pro MFP M176n.
at thebegining i try to install it buteverytime i run the installer it give me HP Installer error, so i installed the Microsoft Net Framework 3.5 and run the install and it was working perfict, i install the driver on USB cable and after it show me successfull and print test page and finish, so i click print test page and in printer and fax the printer M176n Show 1 printing job and then 0 but no print came out i try again same, i remove the cable and plug it again the printer is responding perfictly but still not printing i check the scanner and its working fine but only the printing is not, so i try to install it through network and it was sccessfully installed with IP but when i print, still the same 1 printing Job but nothing came out of the printer when it came 0 printing job.
Please help......
- Windows is windows XP 32bit
- Printer name Color LaserJet Pro MFP M176n PCLms
Thanks
I did try to use Scan Doctor, the printer didnt print at the first check but when it ask forenternal print test page it printed then it ask me toif it print of not and i click yes it print in enternal print so it ask me to remove and reinstall so i did 2 to 3 times and still same will not print but when run Scan doctor it will print on enternal print .....
Wael Hilal

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Color LaserJet Pro MFP M177fw - PostScript support?

Hi,
I'm looking to purchase a new printer/scanner/copier(/fax is a nice to have, but not mandatory), and I'm deciding between the following models:
HP LaserJet Pro 100 color MFP M175nw
HP Color LaserJet Pro MFP M177fw
PostScript support is important for me, and I know that the 175 has this. However, I'm not sure about the 177, even after digging through several web pages and documents. Here's what I found:
- The main specs page for the 177 says that it supports "PCLm". I'm not familiar with this PCL variant, so I don't know how it compares to PCL5 or PCL6, etc. I was unable to find more information on "PCLm".
- The "Software Included" section of Page 2 of the PDF datasheet for the 177 mentions "HP PostScript" driver. This is the only place where I've seen any potential indication that the 177 supports PostScript. This section also mentions a "PCLmS" driver. I could not find any further information on "PCLmS".
- The for User Guide the 177 only mentions PostScript in a section that refers to ePrint. However, it does not imply that the 177 itself supports PostScript.
- The Product Specifications page (in the Support section of the HP site) for the 177 has a "Printing Specifications" section which lists only "PCL3 GUI" next to "Device languages".
I'm guessing that the 177 does not support PostScript, but does anyone have any more definitive information? Also, is there a description of PCLm / PCLmS somewhere?
Thanks!
This question was solved.
View Solution.

Hi Clent
Here is some information on both printers.
Here is a url for the printer specifications for the Color LaserJet Pro MFP M177fw
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03901180&tmp_task=prodinfoCategory&cc=us&dlc=en...
Data Sheet also.
http://www.shopping.hp.com/shopping/pdf/cz165a.pdf
Fonts and typefaces Depend on Operating System fonts and typefaces.
Print languages
PCLm
Laserjet Pro 100 color MFP M175nw
http://www.shopping.hp.com/shopping/pdf/ce866a.pdf
Print languages
HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), AirPrint™ compatible
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet CM6040 MFP Series

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