HP Color LaserJet CP1217 is not detected by PC

Hi
I have a HP Color LaserJet CP1217 which I am trying to connect by USB to a new computer running Windows 8.
When I first plugged the printer in the drivers were automatically detected and downloaded, and the printer was working.
I then moved the printer to a different PC for another printing job. Also worked fine.
When I brought the printer back to the new computer, the printing jobs were just getting stuck in the queue with an undescriptive error message.
I tried various combinations of restarting the PC, uninstalling drivers, re-installing drivers, updating drivers, turning printer on and off, using the HP print and scan doctor.
Using the HP print and scan doctor I am getting a message that the printer is not connected - though the USB cable is plugged in. I have tried different USB ports and a different USB wire but still the pc will not detect the printer.
These same cables work fine when I try the printer with another computer so it is obviously some other issue.
As the printer is more than five years old HP will not help over the phone. They recommend we buy a new one. But this one was working a few days ago!
Help please.

Hi
Yes other USB devices work (USB drive,keyboard etc).
Initially there was an error in the printing dialogue box but just said "error" with no other details.
Since un-installing drivers and re-installing, no printer is detected, only the printer driver. The printer is on and plugged in. When I go to devices and printers and run 'add printer' command it does a search and comes up with nothing.
Running windows 8.1, 64 bit.

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Sean L. wrote:
I was having trouble printing to my HP Color LaserJet 2605dn from a Mac Pro running Mountain Lion, so I went to System Prefernces -> Print & Scan deleted it and atempted to re-add it. When I try add the printer I get this message:
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Hi @Marvalina1968,
Welcome to the HP Forums!
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Printer Does Not Maintain Wireless Connection.
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Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Disable antivirus software.
Disable any firewall programs. Turn Windows Firewall on or off.
Re-install the software. HP LaserJet Full Feature Software and Driver.
Hope this solves your problem, and have a good day!
RnRMusicMan
I work on behalf of HP
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@kesler
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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USB-Parallel converters can be problematic. The models listed in posts flagged here have been verified by users to work with 64 bit Windows 7.
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I am not an employee of HP, I am a volunteer posting here on my own time.
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This question was solved.
View Solution.

Hi indotech06,
If your HP Printer is no longer covered under its standard warranty or an HP Care Pack Service, you still have several options to get HP support.
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I am an HP employee.
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Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Color LaserJet CP1217 is not detected by PC

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