HP Color LaserJet CP1515n - Disable colour?

Hello,
We have a HP Color LaserJet CP1515n and I have made general settings to prevent students printing to it in colour.  Now that's fine until they configure the print settings and turn it back to colour again.
Is there any way I can restrict access to the areas where they can set it to colour/black&white/greyscale so that they cannot get around this?

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing colour on your Laserjet CP 1515n. I can help you with that.Now, since I am not quite sure whether you have a software issue or a hardware issue in disguise we're going to do some of both types of troubleshooting. First, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once that is done this document will outline how to troubleshoot print quality issues on the printer. If you have any issues please let me know what happens and I will be able to assist you further.
I hope this helps and I hope you have a great day!

Similar Messages

  • Problem with HP Color laserjet CP1515n !

    Dear anyone,
    My HP Color laserjet CP1515n is running wilde, because it prints every single page with black stripes on the margin. I have tryed to start the cleaning mode several times, but it does over and over again...
    Please, hase anybody any experience  regarding to such behaviour?...
    Thanks a lot
    /E 

    Hi - I have not seen this issue, but let me see if I can get some more information in order and try to help.
    (1) Are the stripes running vertically down the page, or are they running horizontally across the page?  If running horizontaly across the page, what is the distance (in millimeters) between each defect?
    (2) Is the product (and cartridges) new?  Did the product (and cartridges) ever work normally?
    (3) Please print 5 pages that have color and then print 5 pages that only have black and white text.  Do you see the defect on all 10 pages?
    These types of issues are difficult to troubleshoot without seeing the defect, but maybe I can offer some help based on the answer you give.

  • HP Color LaserJet CP1515n - Out of alignment, ghosting or blurred image.

    Dear Sir/Madam,
    I hope someone, possibly a member of HP staff is able to provide a solution for a problem with a Color LaserJet CP1515n printer, which has being asked quite a number of times, without a satisfactory solution, other than to replace the rather expensive toner cartridges, even if they are still usable for months after the page count is gone to zero. Where is the sense for the protection of our environment in that, having to replace near full cartridges??? I purchase only original and genuine HP cartridges, but I refuse to discard a near full unit, simply because the counter says so.
    Now to the issue at hand:
    Printer: HP CP1515n, model CC377A
    Firmware: date code 20080813
    Operating system Windows 7 Professional
    Printer used as a shared network printer and runs daily through the calibration routine when switched on.
    Issue present with all connected PC's, also running Windows 7.
    Problem: Currently it is impossible to print pages without a blurred edge on the right hand side of an A4 page. Alignment appears to be correct on the left hand side of the page. Was able to print Diagnostics Pages ( two), which shows a parameter settings matrix from 01 to 27 and A to X and there is also a second page with a large number of squares in colors, which also show the mis-alignment.
    As the "ToolboxFX" program, which is mentioned numerous times in the support pages, is not supported in Windows 7 anymore, the user has to make do with the web interface of the printer, which allows for a range of settings as well. I assume this web interface does not support the adjustment all settings on the printer.
    From the diagnostics page, I assume it might be possible to adjust the parameters set out in the parameters matrix, shown in the middle of the page. I would like to know, how can this be done or at least re-set, as I think these parameters show how askew the image is printing?
    I might be wrong, but I'm not convinced this mis-alignment issue is simply down to the cartridges.
    Looking forward to a reply or any suggestions.
    Thank you very much.

    Thanks for letting me know James_LAG.
    At this point it does look like a hardware issue with the printer. Please call our technical support and inquire about a replacement printer, at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Contact HP.
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Color LaserJet CP1515n

    Hi! Which type of SODIMM is compatible with printer  HP Color LaserJet CP1515n

    Hi serge_shadow,
    This is the only type I can find that you would be able to purchase for your HP Color LaserJet CP1515n:
    HP 256 MB DDR2 144-pin DIMM (CB423A)
    I worked on behalf of HP.

  • Best Quality Printing on HP Color Laserjet CP1515N

    Hello,
    I am new to a Mac. When trying to print from any application the prints are all coming in a "normal quality" mode. What settings should I use for a "Best Quality" print?
    In the print menu I am not getting the "Select Paper Type/Quality"
    I am using a HP LaserJet CP1515N and have uninstalled and installed the drivers numerous times with no effect.
    Has anyone faced a similar issue? I will appreciate any suggestions.
    Please help as I need to print some good quality brochures.
    Thank you.
    Message was edited by: bb1978

    Thank you for your response. Yes, I am getting all the other options, namely:
    Copies & pages
    Microsoft Word
    Layout
    Color Matching
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    Please help!
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  • Color LaserJet CP1515n colour print misalignment between CMYK

    The registration of the 4 colors has significantly gone out of alignment by up to 2 mm both horizontally and vertically. I have tried all the HP documentation through to section 11, but no amount of calibration or changing supplies will put the colors back in alignment. I had hoped that there would be a registration tool for the laser printer but I cannot find one despite extensive searching of both HP and rest of web. I recon HP actually register the cartridges by physical alignment, but it is not obvious to me in what way the drive chain may have altered to cause this effect. Clearly a small insert can move the cartridge side to side, but for vertical adjustment there seems to be little or no play in how the toner cartridge fits into the machine. Clearly the printer was ok recently and nobody had complained, and as it has not been moved or supplies replaced (other than paper), it is probably a physical problem, but what? I don't think it is a software issue, unless there has been an upgrade to the printer driver. I can't think that the firmware would have changed either. The printer is a current model (June 2012), just out of guarantee!. Does anybody know how to fix this (real solutions only please), or maybe a HP employee will actually know a proper way to do this?

    OMG I think I have cracked it.So I bought a CP1515n for £10 sold as spares or repair.  Worth a punt.  No toners though but for less than £7 each on ebay I was ready to go. the cyan is misaligned, the yellow ‘ain’t printing.  Perhaps the crack at the of the printer indicating it was dropped was the reason.So I searched the web and came across this useful site.  Did all the tricks but was curious about the dust one.  Mmmmm.True, fine dust on the thingy may mean a slight lag for the first colour but picking up for the rest.So I stripped of the sides, top, front and back - basically anything that had an easy access screw and was clipped on.  Gave every nook and cranny a good vacuum with the crevice extension.  Also gave the wide rubber belt a really good clean with micro fibre cloth.  There was plenty of fine dust and toner in really thin layers.  Easy to roll it around with your hand.Put it back together and printed a test page.:/  The yellow has suddenly started working but the cyan was still out of alignment. And now for the solution. On a whim, I scrolled through the paper Def. paper type list. It was set to plain.  Urrmmm, see what happens if I set it to rough.   I DID IT, I AM A GENIUS.   IT WORKED Try setting the paper to rough and see if that fixes it. So I have a colour laser printer for 10 quid and three new colour tonners for less than 20 quid. RESULT. I thank you.....(bows, bows again, and again to applause ringing in his ears). If you are careful you can just remove the tonner tray to get access to the rubber band that drags the paper through for a clean. There is a plastic widget on the left hand side to watch out for, it clips in horizontally. I found it because it dropped out, luckily I found where it came from.

  • My HP Color LaserJet CP1515n printer

    I have followed all the troubleshooting advice.  The green light is flashing and it says it is printing but nothing happens.  When I turn it off and on again and re print it goes through the process of picking up the paper and produces it correctly but it is a blank piece of paper.  Help!!!

    Check in Printing Preferences, Advanced for a menu item for "Print All Text as Black" and set this to Disabled.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Color LaserJet CP1515n and ghost printing in Windows 7

    I have an odd problem with my printer, that has otherwise worked perfectly. In XP there was never a problem, but with Windows 7 it is not going as well.
    The test pages from the printer look correct, and as i said there was no problem until i switched to Windows 7. I can print text perfectly fine, but when i try to print an image, i get a blurry "ghost" printing. It is as if the image is printed faintly, slightly lower, which makes it look like i am seeing double and make my head hurt. This happens both for monochrome and color printing.
    As i said, i do not beleive it to be a physical problem with the printer, because the testpages look correct. But i just cannot print any kind of image without getting the ghost print. How can i fix this?

    Hi,
    Have you been able to solve the ghost printing problem as I have encountered the same problem & would like to know how to fix it?
    Many thanks

  • Printing problems with hp laserjet cp1515n [found problem]

    Dear Arch users,
    A couple of weeks ago I installed for the first time an Arch linux on my brand new Dell laptop with an UEFI MB. It took a while until I could understand how UEFI works but eventually I sort it out and got Arch installed. Unfortunatelly there are some small problems to be straiten out. One of them is the fact that printing with my laser printer (see subject line) is not working.
    for the last couple of days I was searching through all post I could find around on the internet, mainly here at the Arch forum. Unfortunatelly I could not find anything nearly describing what I am living on my system. Well here is a brief description of what is happening. After installing Arch, I opted for KDE desktop environment and I made the full instalation. After installing additional software (gimp, inkskape, etc.) I needed to install my printer. At first I couldn't get permission. Than reading the Arch tutorial for CUPS, I saw that the 'lp' permission was not setup properly. Well Have done as described there. Then I tryed to install using the GUI from KDE for installing an usb printer and for my surprise there was not such an option. I intalled than de hp-toolbox, and than it was easy to install the printer. It was automatically recognized and everything was there. The problem was, when I open an archive (text, web page, doesn't matter) and send it to print, the spooler went well theoretically sent to printer and then popped up a notification saying printing finished. Opening the printing cue, I can see that the archive was still there and marked as pending. That was the point where I started to search around for potential solutions or similar solutions.
    After sudying a lot I came to a conclusions that it probably have something to do with permissions. Unfortunately I could not find out where or which permissions to change in order to get something printed. I found some "debugging" and information commands and I am posting the results here;
    # systemctl status cups
    cups.service - CUPS Printing Service                                                                                     
              Loaded: loaded (/usr/lib/systemd/system/cups.service; enabled)                                                 
              Active: active (running) since Tue 2013-01-29 13:26:21 BRST; 4h 43min ago                                     
            Main PID: 525 (cupsd)                                                                                           
              CGroup: name=systemd:/system/cups.service                                                                     
                      └─525 /usr/sbin/cupsd -f                                                                               
    Jan 29 17:39:46 XXXX-archs hp[12186]: io/hpmud/musb.c 588: invalid usb_open: Permission denied                           
    Jan 29 17:40:14 XXXX-archs systemd[1]: Started CUPS Printing Service.                                                   
    Jan 29 17:43:27 XXXX-archs systemd[1]: Started CUPS Printing Service.                                                   
    Jan 29 17:44:19 XXXX-archs systemd[1]: Started CUPS Printing Service.
    Jan 29 17:44:26 XXXX-archs systemd[1]: Started CUPS Printing Service.
    Jan 29 17:44:51 XXXX-archs systemd[1]: Started CUPS Printing Service.
    Jan 29 17:45:05 XXXX-archs systemd[1]: Started CUPS Printing Service.
    Jan 29 17:56:35 XXXX-archs systemd[1]: Started CUPS Printing Service.
    Jan 29 17:56:36 XXXX-archs systemd[1]: Started CUPS Printing Service.
    Jan 29 17:56:36 XXXX-archs systemd[1]: Started CUPS Printing Service.
    # systemctl status cups.socket
    cups.socket - CUPS Printing Service Sockets
              Loaded: loaded (/usr/lib/systemd/system/cups.socket; enabled)
              Active: active (running) since Tue 2013-01-29 13:26:10 BRST; 4h 45min ago# /usr/lib/cups/backend/usb
    DEBUG: list_devices
    DEBUG: libusb_get_device_list=10
    DEBUG2: Printer found with device ID: MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet CP1515n;MEM:MEM=55MB;COMMENT:RES=600x8; Device URI: usb://HP/Color%20LaserJet%20CP1515n?serial=00BRAS85501Y
    direct usb://HP/Color%20LaserJet%20CP1515n?serial=00BRAS85501Y "HP Color LaserJet CP1515n" "HP Color LaserJet CP1515n" "MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet CP1515n;MEM:MEM=55MB;COMMENT:RES=600x8;" ""
    Jan 29 13:26:10 XXXX-archs systemd[1]: Starting CUPS Printing Service Sockets.
    Jan 29 13:26:10 XXXX-archs systemd[1]: Listening on CUPS Printing Service Sockets.
    # lsusb
    Bus 001 Device 003: ID 03f0:4417 Hewlett-Packard EWS UPD
    Bus 003 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
    Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
    Bus 003 Device 004: ID 0c45:648d Microdia
    Bus 004 Device 004: ID 0cf3:e004 Atheros Communications, Inc.
    # /usr/lib/cups/backend/usb
    DEBUG: list_devices
    DEBUG: libusb_get_device_list=10
    DEBUG2: Printer found with device ID: MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet CP1515n;MEM:MEM=55MB;COMMENT:RES=600x8; Device URI: usb://HP/Color%20LaserJet%20CP1515n?serial=00BRAS85501Y
    direct usb://HP/Color%20LaserJet%20CP1515n?serial=00BRAS85501Y "HP Color LaserJet CP1515n" "HP Color LaserJet CP1515n" "MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet CP1515n;MEM:MEM=55MB;COMMENT:RES=600x8;" ""
    # lpinfo -v
    network ipps
    network smb
    direct hp
    network socket
    network http
    network ipp
    file cups-pdf:/
    network lpd
    network beh
    network https
    direct ptal
    direct hpfax
    # usb-devices
    T:  Bus=01 Lev=01 Prnt=01 Port=02 Cnt=01 Dev#=  3 Spd=480 MxCh= 0
    D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
    P:  Vendor=03f0 ProdID=4417 Rev=01.00
    S:  Manufacturer=Hewlett-Packard
    S:  Product=HP Color LaserJet CP1515n
    S:  SerialNumber=00BRAS85501Y
    C:  #Ifs= 2 Cfg#= 1 Atr=c0 MxPwr=2mA
    I:  If#= 0 Alt= 0 #EPs= 2 Cls=07(print) Sub=01 Prot=02 Driver=(none)
    I:  If#= 1 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=01 Prot=01 Driver=(none)
    The out put from the last command (usb-devices) I only copyed the relevant part from the printer in question.
    the couple of last lines of CUPS error.log are;
    E [29/Jan/2013:17:44:48 -0200] [Job 14] Stopping unresponsive job.
    E [29/Jan/2013:17:52:25 -0200] [Client 14] Request for subdirectory "/admin/log/error_log?".
    E [29/Jan/2013:17:52:41 -0200] [Client 14] Request for subdirectory "/admin/log/error_log?".
    E [29/Jan/2013:18:05:47 -0200] [cups-deviced] PID 14408 (dnssd) stopped with status 1!
    E [29/Jan/2013:18:16:37 -0200] [cups-deviced] PID 15151 (dnssd) stopped with status 1!
    I hope somebody could help me out to find where to change permission (if necessary) or point me out to an different road.
    Thanks
    Last edited by camarao (2013-02-08 02:36:36)

    OK here am I again.
    as mentioned before I created an bogus printer with:
    lpadmin -p test -v file:/dev/null
    verified the presence of the printer;
    lpstat -p
    $ lpstat -p
    printer Color_LaserJet_cp1515n disabled since Fri 01 Feb 2013 02:55:59 PM BRST -
            reason unknown
    printer hp930c is idle.  enabled since Thu 31 Jan 2013 11:30:21 PM BRST
    printer test is idle.  enabled since Fri 01 Feb 2013 02:54:57 PM BRST
    At first "test" printer was disabled for an uknown reason.
    tried to use lpadmin -p test to enable the printer as described on the previusly mentioned web site, but couldn't get to enable printer "test". After reading alittle more on the internet I found the command cupsenable <printer> and indeed it changed the printer status.
    tried to print;
    echo test | lp -d test
    result:
    $ echo test | lp -d test
    lp: Destination "test" is not accepting jobs.
    I tried to change the condition of the Color laser printer but did not made any difference with the cups command.
    Conclusion: how can I modify this status to make the printer accept jobs?

  • HP Color LaserJet 1515n obsolete?

    Having calculated it would be cheaper to buy a new CP1515n printer than get it fixed, I decided to buy a new one.
    I have been told by several suppliers that they are unable to get hold of the CP1515n due to a shortage for the last 3 months. They have said that that this model is now probably obsolete based upon previous experience.
    I unfortunately now have a whole new set of CMYK cartridges that I cannot use. Is there an alternative color printer I can use them in? Or should I sell them on eBay.
    I cannot get any sense out of HP, and they won't confirm shortages/production problems or if the model is now obsolete, or any help to buy a new printer.
    Can anybody help, if not I will most likely buy Canon instead.

    I'm able to find "remarketed" units on the Web.
    http://www.amazon.com/Color-LaserJet-CP1515n-100Base-TX-remarketed/dp/B001VE442O
    I work for HP.

  • HP Color LaserJet CM2320 MFP Series PCL 6 - Colour Priniting Issue

    Hi, 
    We have a HP Color LaserJet CM2320 MFP Series PCL 6 at work and it has started to print incorrect colours, when printing a document that should come out as grey and red it comes out as green for the grey and yellow for the red. Some of the cartridges are getting low but none have run out so not sure what to do. Can someone please help as we have things we need to print but they are not printing correctly.
    I did try calloing for support hbut after speaking to two sets of people I got put back onto the voice active service whcih just took me around and around in circles and didn;t get me to human being so I gave up.
    Thanks
    Dee

    HI DeePure, 
    Print out the supplies status page, and let me know if all the colors print correctly?
    Do you have an extra set of cartridges we can use to troubleshoot with?
    Print the supplies status page
    Follow these steps to print out the supplies status page from your printer.
    On the Printer’s control panel, press the Setup button.
    Press the down arrow to highlight Reports , and then press OK .
    Press the down arrow  to highlight Supplies Status Page , and then press OK .
    Figure 1: Supplies Status Page
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • My HP Color Laserjet CP3525dn printer is only printing parts of my document in colour.

    Hi All
    I am having a problem with the office HP Color Laserjet CP3525dn printer.  I am a novice and the tech guy we use is on holidays!  We are using windows 7 with hardwired connection.  The problem is that it is only printing some parts of my documents in colour.  Some documents are being printed completely in B & W!  Any ideas?  Thanks

    Hi trixie49, 
    The link below is to the guided troubleshooting utility. Since this is a commercial LaserJet printer you should also post your question to the second link below. 
    http://h20584.www2.hp.com/hpgt/guides/select?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3690646&lan...
    http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • Can't install HP Color LaserJet CM1312nfi MFP at notebook HP Pavilion

    I bought new notebook HP Pavilion 13-a051sr with Windows 8.1 (x64) onboard.
    I'm trying to install HP Scan.
    While installing all-in-one HP Color LaserJet CM1312nfi MFP using "CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe"  can not get after the dialog window "Locating the printer". Printer could not be found even if I write down printer' IP-address. The latest printer firmware is already installed. Firewall is disabled, antivirus is closed.
    I installed printer without any problems using it IP-address. What can I do in order to install scanner module? 

    HP Print Drivers

  • HP Color LaserJet Pro MFP M177fw fax to pc

    I have just bought this printer and want to msend faxes to my pc.  I was told by PC world that it had this function.  So far I cant find it can anyone help.  Many thanks  

    Hi ,  I would be happy to help shed some light on the issue your are having with trying to setup this Color LaserJet Pro MFP M177fw to receive your faxes on your PC.  I have looked into this further for you, and I'm pretty sure this model doesn't support receiving faxes on your PC. You can double check to make sure I haven't missed it in the  COLOR LASERJET PRO MFP M177 User Guide.
    I did however locate a different model, where in the manual does provide instructions on how to set this feature up but it is a black only printer. Its the LaserJet Pro MFP M225dw (again black only, no colour.) 
    Step 5 (Optional): Configure settings for receiving digital faxes (Windows) The product can save incoming digital faxes to a computer folder. Use the HP Digital Fax Setup Wizard to configure the settings. This feature is available only for Windows. 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click Digital Fax Setup Wizard. 3. Follow the on-screen instructions to configure the settings.  HP also has this feature available on it's HP Officejet Pro 8610/8620/8630 e-All-in-One Printers, which are Colour Inkjets. Some of the commerical products also support this feature but I'm unsure of which ones. I would really suggest contacting HP Shopping for more information on these models.  Hopefully this has answered your questions, and please let me know if there is anything else I can do to help.   Thanks, 

  • Can't install Color Laserjet Pro MFP M177fw

    I'm having trouble installing the drivers for my new Color Laserjet Pro MFP M177fw AIO printer.  I'm using a Sony Vaio VPCX118LG running Windows 7. I initially successfully installed the software from the disk provided some weeks ago, and had the printer running satisfactorily.  About 3 weeks ago, I attempted unsuccessfully to install Office 2013 on the 32 system, and finally gave up trying and went back to Office 2010.  Since about that time, I've been unable to use either of my M177s (I have two printers in my two offices in different cities; the one in Sydnay is working fine with my HP Pavilion desktop up there, but now won't work with my laptop, as won't the other identical printer in Canberra). I've tried uninstalling the software (using the Uninstall utility on the disk provided with the printer) and reinstalling.  The install process seems to be proceeding normally but at about 99% complete stops with a message about a "Fatal Error".  When monitoring the process using the Windows dialogue, the failure appears to coincide withthe installation of the last driver (after the Scan, Fax, USB Printer, etc...the one called, "HP Color Laserjet Pro MFP m177fw"). I've tried downloading the installation files and drivers from the HP website and installing from the disk provided, but neither method works. Can someone there offer any help, please? Claude

    Hi ,  I think it's time to take the proverbial gloves off.  I suggest you try a selective start up on your PC working directly with MSCONFIG to try and determine what, if any Windows service or program is interfering with your ability to install the drivers.  Here's how:   Click on the Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when promptedAfter you reboot, try the install again.  If you're able to finish the setup we can safely assume there is a background program or service on your computer blocking the install. You will need to enable one service at a time on your computer to locate the program that's blocking your printer from printing.   Here's how to undo the above-noted MSCONFIG steps:  Click the Start icon.In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Normal Startup'Click Apply and OKRestart your computer as prompted.  If this approach falls short I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
    Once you fill out the online form to create your case you can choose from different direct contact methods. Best of luck, 

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