HP Compaq Presario notebook

I bought an HP Compaq laptop yesterday.  The wireless and sound did not work.  I tried to get support from the helpline but they "do not support" pcs.  They will not honour the 12 month manufacturers guarantee and will not provide any form of helpful advice at all.  Instead they referred me to PC World.  I did not buy my laptop from there and of course they did not want to know.  I could not restore the laptop as when I tried to use the back-up I got the message "you must be an administrator".
I asked if someone at HP Compaq could send me some back-up disks and was told it would cost me £79.95.  What a profit!  Wish I had thought of that.  Sell a faulty product and then market the solution for an extortionate price.
I am now stuck with a peice of crap HP called a laptop and no one will help me unless I pay £79.95 with no guarantees that this will solve the problem.  The store where i bought this peice of rubbish keep referring me to Compaq.  The lady on the "helpline" is very rude and unhelpful.  Her name is Rosario.  She seems to be the only person there and has a poor command of English.
Take my advice don't buy HP Compaq.

Sujith_Sujith wrote:
Product Name: Product name: Presario CQ56 Notebook PC
Product Number: Product number: XG809UA#ABA
OS: Windows 7 Ultimate 32-bit Service Pack 1
 ...The system has detected the storage of the battery stated below to be very low. For optimal performance, this battery need to be replaced.
Hi,
The message is clear but before that, please try:
   http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00821536
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Similar Messages

  • What should I do if my compaq presario 319 battery could not last for 15 minutes?

    My compaq presario notebook PC series pre-installed with windows vista home premium edition battery can not last for 15 minutes when am using my laptop. I want to know if you could give me a possible solution. 
    Mark: 319 Compaq
    Series Number: CN9270W12
    Thanks and waiting to hearing from you.

    First try claibrating the battery, use the safe mode method on this page
    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&product=4125509&docname=c0081...
    Once calibration is done and you have re-charged it fully, check the Status of the battery
    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&product=4125509&docname=c0082...
    if this does not get any more run time you need to replace the battery.

  • Compaq Presario V3641AU RAM Upgrade Questions

    Hey guys,
    Before I go out and buy some RAM to upgrade this aging laptop, I was just wondering how much RAM the system supports. I've done some Googling and find that some sources state 4GB max, whereas others state 2GB max. I always imagined it was a 2GB max but according to the following HP site it says 4GB. If it's 4GB I will go and buy 2x2GB sticks otherwise it will have to be 2x1GB sticks. Has anyone done this before?
    http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01423492&lang=en&cc=u...
    http://www.upgradeable.com.au/hp-compaq/presario-notebook-v3641au.html
    Thanks
    PS: Can I use RAM that is clocked higher than the recommended as some of the shops don't sell DDR2 667 anymore? One shop near me sells DDR2 800, will that be OK to use?
    This question was solved.
    View Solution.

    Hi:
    Please see the service manual at the link below.
    http://h10032.www1.hp.com/ctg/Manual/c01154809.pdf
    See chapter 1, page 3.
    Because your model has the AMD processor, you can install 2 x 2 GB of PC2-6400 memory (4 GB).
    The manual says PC2-5300, but I know for a fact that the chipset can run the memory at 800 MHz, so you may as well bump up the speed of the memory too.
    And even if it doesn't, the PC2-6400 memory would just downclock to 667 MHz, so you have everything to gain and nothing to lose.
    I have the same chipset in my dv6810us and I swapped out the memory to 2 x 2 GB of PC2-6400 and mine runs at 800 MHz.  I have the Turion TL-60 processor.
    Cheapest place to buy memory, IMO and here are my recommedations FWIW.
    http://www.newegg.com/Product/Product.aspx?Item=N82E16820231156
    http://www.newegg.com/Product/Product.aspx?Item=N82E16820148159
    http://www.newegg.com/Product/Product.aspx?Item=N82E16820134831
    Paul

  • Compaq Presario CQ56 not turning on

    My Compaq Presario notebook isn't turning on properly. When I press the power button, the power light comes on and the wi-fi key light comes on red, but that's all. The screen doesn't come on. After killing the power once or twice, the computer starts up. I've done a complete system restore to factory condition, which I was going to do anyway. Does anyone know what it could be?

    Hi @TheBimmerGuy 
    Thank you for your query.
    I understand that on startup you get a blank or black display with no error messages, but the power button lights up and the WiFi light turns red.  If you power it off and on a couple of times it starts.
    Here is a link to HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo... that should help.
    Best of Luck!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • I cant access itunes storesMicrosoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002) Hewlett-Packard Compaq Presario CQ61 Notebook PC iTunes 10.6.0.40 QuickTime not available FairPlay 1.14.34 Apple Application Support 2.1.7 iPod Updater Libra

    i cant access to itunes store
    here is dignostic report
    Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
    Hewlett-Packard Compaq Presario CQ61 Notebook PC
    iTunes 10.6.0.40
    QuickTime not available
    FairPlay 1.14.34
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 0025AE8C032360A0
    Current user is not an administrator.
    The current local date and time is 2012-03-27 13:06:24.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.0.40 is currently running.
    iTunesHelper 10.6.0.40 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {23DDA231-A7E0-409A-AB19-CEDE8ACE6359}
    Description:          speedinfo
    IP Address:          182.237.181.108
    Subnet Mask:          255.255.255.255
    Default Gateway:          0.0.0.0
    DHCP Enabled:          No
    DHCP Server:
    Lease Obtained:          Thu Jan 01 05:30:00 1970
    Lease Expires:          Thu Jan 01 05:30:00 1970
    DNS Servers:          202.177.240.125
                        202.177.240.251
    Adapter Name:          {948D9871-ADAF-4632-8D0C-538770929B52}
    Description:          Atheros AR5007 802.11b/g WiFi Adapter
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Thu Jan 01 05:30:00 1970
    Lease Expires:          Thu Jan 01 05:30:00 1970
    DNS Servers:
    Adapter Name:          {4D499748-069C-4E58-A116-DF748DA3912C}
    Description:          Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address:          192.168.0.2
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.0.1
    DHCP Enabled:          No
    DHCP Server:
    Lease Obtained:          Thu Jan 01 05:30:00 1970
    Lease Expires:          Thu Jan 01 05:30:00 1970
    DNS Servers:          192.168.0.2
                        192.168.0.4
    Active Connection:          speedinfo
    Connected:          Yes
    Online:                    Yes
    Using Modem:          Yes
    Using LAN:          No
    Using Proxy:          No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    iTunes has never successfully accessed the iTunes Store.

    i cant access to itunes store
    Can you walk us through what happens when you try to connect to the Store, please?

  • Where can i buy a new cooling fan for my Compaq Presario CQ61-330SO Notebook PC?

    like the headline says.
    Where can i buy a new cooling fan for my Compaq Presario CQ61-330SO Notebook PC?
    it died almost a month ago and i have been searching for a new one since
    I searched all over HP's website and cant find any information about that, not even the name of the fan.
    som help here would be wary appreciated

    Hi,
    You can order from here:
      http://h20141.www2.hp.com/hpparts/?cc=US&lang=EN&jumpid=hpr_r1002_usen
    and part # is in here (page #3-4):
      http://h10032.www1.hp.com/ctg/Manual/c01868653.pdf
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Does Compaq Presario R3000 (AMD) Notebook PC support WPA2-PSK?

    Hello all,
    I know this is an old laptop(Compaq Presario R3000 (AMD) Notebook PC).
    Recently, I upgraded my network system and start to use WPA2-PSK.
    I have installed the patch from MS http://www.microsoft.com/en-us/download/details.aspx?id=1974
    However, the droplist of my network wireless setting still doesn't show the option
    for wpa2 but wpa.
    Can someone tell me the reason? Is it beause that my network adapter doesn't support
    the new standard wpa2?
    Thank you
    This question was solved.
    View Solution.

    I believe this driver will take care of the issue...
    http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3688870&sp...
    Again, in addition to the above driver you also must be running XP SP3 in order to get WPA2 support if that microsoft SP2 WPA2 patch doesn't work.

  • Mother board failure in Compaq Presario C770TU Notebook PC

    Dear,
    My 
    Compaq Presario C770TU Notebook PC has an problem during windows installation. it hangs out during the installation process. when the step of 39 minutes is going on. earlier i have changed my battry from hp care centre. i have shown to IT person without opening the laptop he seems might issue of mother board.
    please suggest me what shall i do.

    Hello khadkemm,
    You mention you are performing an installation of Windows.  Is this an upgrade situation?  What operating system is currently installed and what are you upgrading to?  You may want to take a look at this page, and see if it helps.
    You can replace the motherboard by looking at your Maintenance and Service Guide, but the software hanging up does not necessarily mean the motherboard is defective.  Are you experiencing other issues and error messages?  If so, what are they?
    Please reply with more specifics and let me know if the info above helps.
    Good luck!
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • My employer acquired a Compaq Presario C500 Notebook

    My employer acquired a Compaq Presario C500 Notebook, PN: RQ337UA that is out of warranty.  The hard drive has been damaged beyond repair and was not returned with the laptop.  I need to purchase a hard drive & OS. How can I find out what drivers i need?  I thought I could go to HP's website and input the PN and SN to bring up the laptop configuration, no such luck.  What sort of problems will I run into?

    Hi:
    You should be able to get the exact model C500 series notebook your ER has by entering the product number in the applicable box at the link below to access the support and driver page for the notebook.
    http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&​cc=us&dlc=en&os=228&query=C500&sw_lang=&tool=&prod​...
    Paul

  • Audio driver doesn't work for my compaq presario r4000 notebook XP system

    Hello,
    I just reinstall Window XP on my compaq presario r4000 notebook, and I download
    all the drivers from HpCompaq offical website. But the audio driver
    does't work for my "Conexant AC-Link Audio
    (PCI\VEN_1002&DEV_4370&SUBSYS_3085103C&REV_01\3&13C0B0C5&0&A5)".
    Please help me to figure it out.
    Thanks!!
    This question was solved.
    View Solution.

    OK...
    Now we have to get creative! 
    Download and install the free 7-Zip utility.
    http://7-zip.en.softonic.com/
    Download this driver:
    http://h20000.www2.hp.com/bizsupport/TechSupport/S​oftwareDescription.jsp?lang=en&cc=US&swItem=ob-317​...
    Decompress driver audio Conexant CX20468-31 AC97 and Equalizer with the 7-Zip software.
    Once installed, do a right click on the file sp30578.exe, select 7-Zip/extract the files and then click OK.
    Force the installation of the driver manually:
    In the device manager, right click on the audio controller, and select Update driver.
    Select install from a list or specific location Do not search. I will choose the driver to install.
    Click on next, Have Disk, and browse.
    Select the cpl3085a.inf file in the uncompressed folder sp30578, and then click Open.
    Click on OK, next and finish.
    Restart the computer.
    Paul

  • MY Compaq Presario CQ50 Notebook SHOWS: !! 0XC0190002 !! 1223/49793 (nshhttp.dll). pls solution

    MY Compaq Presario CQ50-105EE Notebook  SHOWS: !! 0XC0190002 !! 1223/49793 (nshhttp.dll) AFTER UPDATING FOR PACK 2 AND STOP DURING THE INSTALATION. I AM USING VISTA WINDOW. THIS WAS THE LAST RESULT BEFORE I RE-START TO RECOVERY

    I would use the HP recovery discs to re-install Vista.
    DO you have any data you need to back up first?

  • I would like to increase the ram to the maximum that my compaq presario cq57-450ea notebook will all

    I would like to increase the RAM to the maximum that my Compaq Presario CQ57-450EA Notebook will allow, it currently only has 2.00GB.
    I would be most grateful if you could provide me with the information, including any product code so that I may order the correct item which is compatible with my machine.
    Regards Rod
    This question was solved.
    View Solution.

    Hi
    Please find the link given below might help you.
    Compaq Presario CQ57-400 Notebook PC series - Specifications
    Let us know how it goes!
    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath

  • Compaq Presario CQ41-208TU Notebook Audio Problem - Fariya Enterprises

    Hello my hp Compaq Presario CQ41-208TU Notebook drivers crashes i have to update the drivers suggest the permanent fix
    Thanks
    Fariya Enterprises

    Hi,
    I'm not sure that I understand your problem well.
    If you are looking for latest drivers to this specific model then you may download them from here.
    ** Say thanks by clicking the "Thumb up" icon which is on the left. **
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

  • Audio Driver for Compaq Presario C700 Notebook

    Hi,
    I have a " Compaq Presario C700" notebook.
    Recently i have formatted it and after that Audio feature is not working.
    I assume i need to install audio driver for the same.
    Please tell me from where i can download the driver?
    Also tell me the location to download bluetooth driver download.
    Thanks in advance,
    Ritesh A.

    Please make sure MS-UAA has been installed properly
    How?
    Go to Device Manager under System Devices to see if MS UAA installed properly.
    There should be a listing for Microsoft UAA Bus Driver for High Definition Audio.
    If not, you should have a PCI with yellow!
    Right click it and Update Driver,
    No to Connect, No to Search and last Install Automatically.
    Use driver below and if it fail try to force install it
    Conexant High-Definition SmartAudio 221 Driver (C700 series, Vx5xx and dvx5xx and ABOVE models)
    Driver modded by silver here
    Unzip to a folder..use Device Manager,right click "Audio Device on HD",choose Update driver,
    No to connect, Install from a list or specific location,
    Select Don't Search, I will choose the driver to install,
    For the Hardware Type select 'Show All Devices'
    Remove the check from "Show Compatible Hardware" and click on "Have Disk".
    Next...browse to the unzipped folder and choose the "WiSVHe5.inf".
    Ignore XP when it complains, Reboot.
    Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD

  • Compatibility of RJ11 port in Compaq Presario CQ61-408TX Notebook

    Hello All,
    I would like to know the RJ11(Telephone line) compatibility with Compaq Presario CQ61-408TX Notebook model.
    by default this model doesn’t have RJ11 port, Can I install one as add-on?
    Thank you,
    Benoy Easaw

    Hi,
    The only option for a modem if one is not bought as an option would be a USB connected modem. U.S. Robotics makes one. Take a look here at NewEgg. It is unfortunat that this laptop does not come with an express54 slot.
    Best regards,
    erico 
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

Maybe you are looking for