HP Connection manager service not installed. Application will exit

I'm actually having a number of problems with this laptop, but I figured I'd start with this one. I get the message "HP connection manager service not installed. Application will exit.
As strange as this may seem, when I get this message, I also cannot open any of the folders on my desktop. I don't know if the problems are related or not.
Any help is appreicated !
If this helps its model number is A5F92AV

Hi @krazykat_randi ,
Welcome to the HP Forums!
It is a superb place to find answers and suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you are having multiple issues with your notebook, one of which is when you try to open the connection manager you get the message "HP connection manager service not installed. Application will exit.". You also can not open folders on your desktop.
Have you checked for viruses or malware? MS Malicious Software Removal Tool.
This is not a recommendation but many people have used Malwarebytes with success also.
Have you tried running MS Fix It to aid with overcoming issues?
Have you tried doing a restore back to when it was working properly?
If you still have issues I suggest you do a recovery back to factory.
HP PCs - Performing an HP system recovery (Windows 7)
If you have not yet done a backup you will have an opportunity during the recovery to do one.
HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Hope this helps!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

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mikehd wrote:
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