Hp control zone trackpad incredibly glitchy

Hi. I recently bough an HP Envy m6-n012dx laptop. Not long after using it the Control Zone Trackpad began to be incredibly glitchy. Everytime i would move the mouse, it would jump randomly across the screen. The left side of the track pad that is supposed to allow you to switch between your open apps sometimes stops working then starts to work again then would stop working for no reason. Same with the right side that shows the start button, search button, settings button etc. To make things worse; sometimes the mouse would begin to move slowly across the screen without me even touching the track pad. I try downloading the most recent synaptics driver and afterwards the trackpad worked for a little while, then went haywire again. Not only is the trackpad messed up but sometimes my touch screen doesnt work. For instance, my touch screen currently isnt working as im typing this. What do i have to do to solve the problem, because i really like this laptop when everything is working fine

Attention, HP Support Agents. I have the same model HP Envy m6-n012dx laptop that I purchased less than 2 weeks ago from Best Buy and I'm experiencing the same issues. I've performed a hard reset of the laptop, a system restore to the day I purchased it, updated synaptics drivers, uninstalled/reinstalled drivers, BIOS update, changed sensitivity settings on touchpad - but it all leads to the same result. The cursor jumps around and behaves erratically on the screen, even if you reboot it and start using it again, after about 15-20 minutes (or sooner) it starts acting up again. What is the solution or verdict on this issue, as it's easy to see that there are literally hundreds of consumers that have purchased HP Envy laptops with a Control Zone touchpad from Synaptics having this exact same issue? Is there a way that someone at HP can grab one of their laptops, recreate the issue, troubleshoot and provide a solution for it?? I'm sure I echo the same sentiment as most of these other forum subscribers when I say that I feel like I'm wasting my time here. I'm asking for help and either getting an auto-response "update your drivers" answer, or not receiving help at all. I'm NOT purchasing a mouse as an alternative solution. Either there's a fix for this, or I'll return my laptop to Best Buy, as I'm still within their 15-day return policy window, and purchase an ASUS or DELL Laptop instead. I've never experienced such a huge annoyance with an HP product as this and from what I've seen on all of my forum searches, HP has no solution for it. I've also spoken with HP Total Care, and guess what their solution was? Take it back to Best Buy and get a replacement HP Envy .... seriously? Please provide an update as soon as possible. This has gone on long enough.

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HP envy 15 Control Zone Trackpad failure

Hi
I purchased an HP envy 15 q178ca. After using it for a few hours the track pad started giving problems. However, after resetting the trackpad everything works fine. The problem keeps coming every 40 minutes or so. Such kind of behaviour is not expected from a reputed brand like HP especially when there have been so many complaints in this forum regarding the same.
I request you to provide some update or patch to fix this problem.
Thanks

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to disable the Touchpad on your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
Please Click this Link to find more troubleshooting steps to resolve this issue
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

HP ENVY CONTROL ZONE HELP!!

This thread is another try to see if HP wants to help us after many of us unsuccesfully tried to get help posting on this other hp thread And HP just ignored us... http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/hp-control-zone-trackpad-incredibly-glitchy/td-p/4073164 The track pad is really bad and glitchy..the cursor jumps around and it becomes unusable. Some users have sent their laptops for repair with the HP warranty and after receiving it back problems with the trackpad arise again. Whether it is a hardware or software issue theres no reason why we, the users who paid over $600 dollars for a product, shouls be struggling with something as basic as a touchpad...HP, we need answers...

Jeff_HPEnvy wrote:
But where have you or anyone else posted that you did do that?Show me where you stated that you disabled those features, thought it wasfixed and then came to find that it wasn't fixed. And by the way; watching someone else's discomfort should not ever be "hillarious". You seem to be talking about a different issue than what most of us are talking about. You were having problems with "Sensitivity" of the touchpad, which can be controlled in the touchpad settings. Most touchpads have a setting called "PalmCheck" or something similar. The problem the rest of us are experiencing happens when we use the touchpad to control the mouse. The touchpad becomes very glitchy, not within our control and eventually the mouse starts moving across the screen without our hands even touching the touchpad. We have tried, disabling all the features you mentioned above, that does not solve this problem.

HP Control Zone and Windows 10

I have the exact same issue with the trackpad. Laptop: HP Envy TS15 - q006tx Now that my laptop is oerating on Windows 10, is there anyway to reassign the old swipe functionalities of the control zone? Back in Windows 8.1, swiping the left side of the trackpad used to swap between apps and swiping on the right used to bring up charms. These features are now obsolete, so really I hope that I can replace them with something else, or at least in a future driver patch if not today.

Two issues I am having with the Windows 10 upgrade: First, I use a wireless mouse, since my computer is primarily for graduate school and typing papers. I have the setting via the Control Zone to turn OFF the touchpad when an external pointing device is in use. This setting will NOT stay. I have to re-open the control panel, navigate to the device options, and turn this on EVERY time I start my computer. Is there a patch to fix this? Or is there a registry item I can change to force this setting to remain on? I never want the touchpad operational if I am using a USB mouse (or any USB or external pointing device). I cannot find this answer on any search. Second is the NumLock. I had changed the registry item to force NumLock to be "On" on boot. I cannot get the computer to boot with NumLock on with Windows 10. This is incredibly important for my startup process. Thank you in advance for any advice/solutions!

Control zone (pinch to zoom, copying) not working since WIN10 update...

After my update to Windows 10, my control zone is not functioning in the way it was before. The copying of text on browsers, zooms in the page and I can't pinch to zoom like I could before....Any assistance would be greatly appreciated as I use my envy for work and school ;c ThanksJen

After my update to Windows 10, my control zone is not functioning in the way it was before. The copying of text on browsers, zooms in the page and I can't pinch to zoom like I could before....Any assistance would be greatly appreciated as I use my envy for work and school ;c ThanksJen

Erratic HP Control Zone Behaviour

I Recently purchased the laptop about 3 Weeks ago, and I began to notice the Synaptic HP Control Zone mouse would behave erraticly after some time. A reset of the device driver seems to fix it but the problem returns again when some time passes.
Everything seems to be upto date and the Control zone works with multitouch and normal use but this unsual and erratic behaviour that occurs quite often has become quite irritating. I've resorted to disabling the Control Zone and I am currently using an external wireless mice I purchased with the laptop.
Driver:
HP Control Zone - V18.1.7.8
A video of the issue
http://youtu.be/a8iXk0Wyjv0
Any help would be greatly Appreciated

I recently bought an HP Envy as well and I have multitutde of problems with the Control Zone. The only solution is whenever it happens I have to use the touchscreen to get to "HP Control Zone Settings" and do a "Reset Devices".
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-- Amal

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This happened to me too. After about a week of ML, my trackpad started freaking out overnight and was unusable. I went to the mac store [annoyed because I didn't even want to upgrade to ML but it's a requirement for some software...] and they told me to get a new trackpad*. Went home to reference the real geniuses [the forums..] and so far deleting the google files has worked : https://discussions.apple.com/thread/4315898?start=30&tstart=0
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*I mentioned I saw this issue in forums, and the 'genius' said the software engineers don't base their knowledge on forums, but extensive testing in their lab. Maybe if the engineers actually got out of their labs and delved into the real-world problems/ read the forums, the geniuses could provide helpful fixes rather just equipment replacements

Screen is incredibly glitchy

I just got this phone two days ago, and it keeps getting worse.
My screen will not allow me to usr crrtain keys and I have to rely on auto correct to type.
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Control zone touchpad issue

Hello All, Just wanting to add to this thread. I also suffer from the same problem with my touchpad. Tried all the same fixes. Usually I just reboot. It works roughly every other time for a while then it starts up again, leading to another reboot. I have not contacted HP as I find all of your experiences disheartening. This may be my last HP product as a result. Frustrating. I have had this 1200.00 notebook for three months. Unacceptable.

Hi , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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HP Envy M6-n1101 trackpad is not working

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Hi there @edgarundead
Welcome to the HP Support Forums!
I understand that you are having trouble with the touchpad on your notebook. I am happy to assist. Firstly, please post the full product number for your notebook. See the following, if you need help in finding that. The number you posted seems to point to a desktop, so I want to verify it.
How Do I Find My Model Number or Product Number?
When I have that, I can find the correct drivers and such.
For now, take a look at this page and see if anything works for you.
Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Also if the problems with the touchpad began recently, then I would also suggest trying a system restore to a point before the problem began.
Using Microsoft System Restore (Windows 8)
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Keystation Pro 88 (or other controller) as the Logic Control

Has anybody got their setup like this? I've been trying to get this to work for the past 6 hours and no luck. Can someone please help me? Just bought Studio 2 days ago and haven't touched it yet cuz I can't get the keyboard to fully work.
Joined: 17 Jan 2006
Posts: 55
Location: Los Angeles
Posted: Sun Jul 15, 2007 12:03 am Post subject: Keystation Pro 88 (or other controller) as the Logic Control
I'm sure some of you already know how to do this. I just figured I'd write this up at some point to share with others. The basic idea is to use the Keystaion Pro 88 (or some other MIDI Controller) as an actual Control Surface, or in this case the Logic Control, to have more freedom with the MIDI Controller, i.e. using the group of 8 faders (on the Keystation) to control Volume for tracks 1-8 in the arrange window, and then hitting Bank Right to automatically control tracks 9-16, and as a result making a universal controller not bound by specific channel messages, or MIDI CC Volume messages etc... in short the essence of any Control Surface.
What I'm describing below is what this app will also do: http://www.opuslocus.com/lcxmu/index.php
I basically just wanted to avoid using a separate application all together. Keep in mind that the app does simplify the whole process, but Logic inherently can do pretty much everything the app does.
I recommend reading this in its entirety before attempting.
KeyStation Pro 88 as Logic Control
Part One: Add Logic Control as Control Surface
1. Open Logic.
2. Preferences / Control Surfaces / Setup...
3. New / Install / Select your preferred device (in my case Logic Control
4. Click the icon in the setup window for the Logic Control.
5. On the left hand side under "Logic Control" you should see an "Out Port:" and "Input:" ... select the desired MIDI in/out through which your device is connected.
6. Open Preferences / Control Surfaces / Controller Assignments. Make sure you select the "EXPERT VIEW" check box.
7. You should now see a bunch of different Zones in the Zone column, one of which is "Control Surface: Logic Control"
8. Create your own Zone, KeyStation Pro 88 (or whatever) using the Plus sign in the bottom left corner of the Controller Assignments window.
9. Now basically go through the existing parameters already available in the Logic Control Zones, Select what you want. You can select entire Modes or individual Controls / Parameters. You can select multiple values (only multiple Control / Parameters NOT modes) by selecting and dragging or simply with select and holding command.
10. Command-C the selected Modes and then click back onto you user zone that you created above.
11. Click inside the Mode column (or Control / Parameter column depending upon what you selected and copied from the Logic Control zones).
12. Command-V to paste the Modes into your user Zone.
13. Do this for as many Modes / Controls you want, that your specific MIDI controller interface will be able to handle.
Part Two: Assigning Input Values
1. Open Preferences / Control Surfaces / Controller Assignments
2. Now for each parameter that you copied, you will need to set the input MIDI value from your controller.
3. Click on your User Zone, then Mode, then the first parameter in the 3rd column.
4. You should see a "MIDI Input" option (this should already be set correctly as long as you set it earlier in Step 5 of Part One). If it's not set to the correct MIDI input (which I found to be the case sometimes even after Step 5), then change that here.
5. Next to "Value Change:" you will see a box with MIDI data in it. Delete the existing date by highlight and delete.
6. Activate "Learn Mode" (bottom right corner of Controller Assignments window) then click within the "Value Change" box, then move the corresponding fader, button etc. The "Value Change" should now show the MIDI data value for that fader. Be careful here, there should only be 3 groups of 2 for data here... if you see 2 groups, of 3 groups, of 2 then typically the FIRST group of 3 should be the value you want here. You can always delete the data, and move the fader again to be sure. The reason for the 2 groups of 3 is not in error: some buttons send TWO MIDI values, one on press and one on release. You can use this to your advantage and assign TWO different functions to these buttons, thus the first (press hold) value can do one thing and the second (release) value can do another. You can also change the MIDI controller to only send 1 message on press and nothing on release, or simply make sure that only the on value is present in the "Value Change" box.
7. You'll have to do this for all the different knobs / faders etc. on your MIDI controller. There are many shortcuts of course. You can manually type in the Values if you know them. For the Keystation Pro, M-Audio has an app called Enigma that I recommend for changing controller parameters and much more on the Keystation. You can use this app to assign all the actual control data that each button or fader sends to the sequencer, once you know the values you can convert that data to the MIDI data values and enter them into the Value Change box.
8. Once you're done assigning values to the controllers, you can delete all the Zones except for the user Zone you created earlier. Before you do this, it's a good idea to back up the Control Surface preference file just in case you ever want to grab something else from the Logic Control Zones. You could always add a second Logic Control and copy the Zone from that, but you'd have to reassign all the MIDI Input: values ... short version, just back up the preference file before you delete the Zones. The reason why you want to delete the Zones that you're not using is simply because if you have a controller that happens to send out MIDI data to the sequencer, and the actual Logic Control happens to have that MIDI data value already inherent it it's Zones, then you could be asking for trouble, simply put you'd be sending MIDI data to change Volume and the Logic Control maybe has that MIDI Data Value already assigned to Pan for the existing track.
The file to backup is located here: ~Users/username/Library/Preferences/Logic/com.apple.logic.pro.cs
As a precaution I have always backed up my Logic Preference file WITH this .cs file. Technically it's not necessary... for instance: Let's say you trash your preferences and open Logic to find that the Logic Control is missing from the Control Surfaces Setup. So you add it back and now you find out that Logic is missing the User Zone that you created. If you close Logic and copy the .cs file back to the directory above, then upon reopening Logic you should find your User Zone is in place again. But I've had mixed results with that, so just in case I copy over the preference file with the .cs file as a pair. It seems that the Logic pref file only contains information that the Logic Control is a Control Surface on your system and the .cs file is the preferences for that specific Surface.
Another note: after a recent Logic update, maybe 7.2? ... it was whichever update added support for more Control Surfaces, I can't remember. This update basically erased all the hours of hard work linking the Keystation to Logic as the Logic Control. This only happened with this specific Control Surface update, but not with 7.2.3, probably simply because they didn't make any changes to the .cs pref file.
Anyhow, when this happens again in the future, there seems to be a quick fix. I take NO responsibility for you somehow crashing Logic on a continual basis after applying the fix. Personally I have seen NO issues by doing this at all. I simply copied a version of the .cs file with the new update missing the Keystation Zone, as well as a version of the .cs file WITH the Keystation Zone, to a PC (I think it was a PC, don't believe I tried it with textedit, although should work as well). I opened both of the files in notepad and compared them. I noticed the word Keystation towards the bottom and realized that most all the data (gibberish) was exactly the same up until a point in which the file with the Keystation data had a group that was absent from the new .cs pref file from the new update. So I basically copied the data from the old .cs pref file, pasted it into the new .cs pref file, saved it and open Logic. Logic warned me that a pref file was corrupt or something of that nature, but loaded fine anyway, and the Keystation Zone was back in Controller Assignments.
One last thing... the problem that some of you may run into is that by making your MIDI controller a Control Surface, or turning your Keystation Pro into a Logic Control, limits some of the functionality of the MIDI Controller. For instance, a Logic Control's main purpose is to control different faders, knobs and what not of MANY different tracks. When you move a fader for volume on the Logic control, it will move the fader corresponding to the selected track... it's not programed to say change the actual midi CC 7 for Volume, only the actual Fader. Thus, what if you want the MOD wheel to still control modulation and you want the sustatin pedal to continue to act as a sustain pedal. Well, if Logic sees that Port 1 is the input for the Logic Control, but in reality the Keystation, then it's only going to allow specific events through. The way around this issue is by using both the input options that the Keystation has... hook the MIDI out into Logic and use the USB port as well. I run the Keystation as a Logic Control through the USB port, and use the MIDI out for actual MIDI data. But the catch is you have to make sure you only connect the MIDI Port into Logic's sequencer in the environment. Thus open the environment, open Clicks & Ports, Port 1 and Port 2 are the IN/OUT for the USB port. Midi Port is the Keystation's MIDI port. Select and delete the cable for the SUM, and run individual cables for the ports you want to use. Thus, all your other MIDI interface Ports, the Caps Lock keyboard etc. Just be sure that if your using Port 1 (USB Port Out from Keystation) for the fake Logic Control, that it DOES NOT cable into the "Input View" or "to Recording & Thru". This creates yet another issue:
The controls on the Keystation have to send SOME form of MIDI control message / data to Logic. Well if the faders on the Keystation are preset to send Ch1-9, Volume 0-127 messages, then when you move a fader on the Keystation (as the Logic Control) since the Keystation is still reaching the sequencer from the MIDI port, you will be sending MIDI values that can effect your current track possibly when you don't want to. The work around for this is to be sure that all the faders / knobs that you want to use as your fake Logic Control are sending useless MIDI data... i.e. CC 75, 76, 77, and so on. This way moving faders won't effect playback, although you could still in theory record this MIDI data into your sequencer. You could however filter this events from entering the sequencer input with a transformer since you know precisely what MIDI CC values you are changing. The easy way to assign these values is to use the program Enigma from M-Audio that I mentioned above.
More discussion specifically related to the Keystation Pro 88:
You can do a lot using the Controller Assignments and different Zones from the Logic Control. For instance, the real Logic Control has Solo, Mute, and Record buttons for the 8 faders. The Keystation Pro only has 1 button underneath each fader. But you could use one of the other buttons to toggle Solo, Mute, and Record mode so that depending on which mode your in, the buttons underneath each fader will correspond to Mute or Solo etc. By the way, a good setup from my experience is to use the first 8 faders of the Keystation as the track faders, and the final 9th fader for Master Volume. You can then set two of the buttons underneath the Knobs as Bank Left and Bank Right buttons to change the 8 fader tracks to correspond to the onscreen track groups of 8. Also don't forget that you can assign TWO functions to EACH button, since a button press can send a value of 127 and a button release can send a 00 value. So if you press and hold a button it can activate "Shift-select Mode" and until released it can make the buttons under the faders act as Volume to Zero resets or whatever you want. When you release the button it will go back to just Mute mode or Solo mode. The Controller Assignments window has MANY options, and parameters some of which are very confusing and take a lot of trial and error to understand... the manual helps a little but of course isn't perfect.

I'm thinking about buying a Keystation Pro 88 (2nd hand) so I was googling around and found this:
http://www.soundonsound.com/sos/Oct04/articles/keystation.htm
[quote]
I had some trouble getting the transport controls to work with Emagic's Logic, even when I loaded the 'Pro 88 Logic Preset.LSO' file on the supplied CD-ROM into Logic. I contacted the guys who designed and set up the Keystation here in the UK at the old Evolution offices, and between us we managed to work out what was going wrong. First of all, you need to enter the appropriate MIDI key commands in Logic's user preferences. These cannot be updated with an LSO file, so the commands have to be entered using the Learn Key function in Logic (see the screenshot below for the list we used). Then we discovered that the transport keys were toggling, which meant that only each second press of each key was actually working. It turned out that I had an early version of the Logic preset before this had been fixed, but the more recent one has been put on the M Audio web site for anyone else that needs it. It took about 30 seconds to change the output commands so that the buttons were no longer toggling.[/quote]
Did you get it to work correctly eventually?

Installed Windows 8.1 on my MBP w/ Bootcamp...trouble with wifi connection, trackpad, sound, etc.

Hello!
I decided to install Windows 8.1 on my Macbook Pro (late 2011/ OS X Lion) by using latest version of Bootcamp and everything went smoothly. My problem is that my wifi network is not being recognized (my home network is not showing up at all and I have to plug in to the router, making this an inconvenience), the trackpad is glitchy, and there is no sound! I've looked at all previous forum posts on this issue and everyone says to uninstall and then reinstall windows via bootcamp and I did so and still am having the same issues. Before I used bootcamp, I tried out Parallels. This program works okay, you just can't have too much going on at the same time because apps will freeze up and your poor CPU is probably crying. Anyways, I'm not entirely sure on what to do at this point. Any suggestions or tips would be most appreciated!
Thank you

I cleared out my USB of it and then downloaded the windows support software again through the Bootcamp set up on my 2nd try of installing Windows 8.1 and same results.

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I am using Windows 7, 64-bit on a partitioned hard drive on a 2012 MacAir. The trackpad only works with clicking. How do I get the full function of tap and scroll? (I have this on a 2011 Mac Pro with 32 bit Windows 7 and it works properly.)

Windows Control Panel>Boot Camp Control Panel>Trackpad.

Hp control zone trackpad incredibly glitchy

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