Hp CoolSense disapeared after Hp Support Assistant Updated

Hello,
today the software "Hp Support Assistant" updated itself. After that update, i lost the ability to open a program i used on a daily basis to decrease the sound of my fans: "Hp Coolsense". It is really important for me to control the temperature at wich the fans start to increase their rotation, since sometimes i maybe need for a silent computer, like when im on a School Library.
Thank you for your time.
This question was solved.
View Solution.

OK...
More Information:
HP Notebook PCs - About CoolSense Technology
I did some more checking and found a reference to updating the HP Framework and check the settings in the BIOS.
While the BIOS should not have reset itself to other than what it has been set, it is possible that your Framework needs an update.  You can find the HP Framework software in your Website in Category Software - Solutions.  Looks like there is version 4.1.x on your website for your system.
If you need to do so, you can update the BIOS as well - be careful of BIOS updates: make sure you are running on AC power and make sure you follow the directions.  You do not want to make a paper weight out of your computer.  Your BIOS update is also in your computer's website...
Here is the link to the helpful Post by lions99 on how to look at this CoolSense issue from this other angle:
Re: HP Coolsense gone/can't reinstall
Kind Regards,
Dragon-Fur

Similar Messages

  • Home Office Network Software Challenges - Post HP Support Assistant Update

    Hi
    I have an existing home office network setup on an HP Officejet 7410 with assistance from 'Dean' at the end of 2009 / early 2010.
    Essentially I have a relatively new HP Compaq 6000 Pro MT Windows 7 32 bit main desktop connected by ethernet  to a Netgear DG834GT router, a wirelessly connected Vista Business 32 bit laptop I use when in London and a secondary wirelessly connected family XP Pro Desktop.
    All has been running smoothly until fairly recent HP Support Assistant updates for the main desktop - this has caused the HP all in one not to function and corrupted the HP Support Assistant software.  I have tried uninstalling the HP 7410 software and have had to use Revo Uninstaller on a medium setting to remove some stubborn programme elements.
    I am now unable to reinstall using the Full HP Software suite but have managed to get the printer part working using the basic HP driver download.
    Can anyone provide assistance as to how to get back my computer and printer functionality ?
    I did try contacting HP support but as it is an old printer they will not provide support (without considerable charge) despite being related to their own HP update software on my somewhat newer (but again out of warranty) Win 7 main desktop. 
    If I can not solve this problem by uninstalling and reinstalling the software I will be forced to consider a new printer (for which I will get support)  but currently the most likely candidate is going to be a move to Epson which would be a shame after over 15 years of sticking with HP.
    I look forward to hearing of any possible solutions but please let me know if you need any further info from my end. 

    Sorry to hear you also have a similar issue.  I tried every thing I knew but unfortunately due to the lack of support I gave up ,and ended up purchasing a new printer from a competitor after 15 years of using HP printers.  It was a great shame as HP had always been the leading choice for me as a small business.

  • HP Coolsense - no options in support assistant

    hey guys,
    just got my dv6t yesterday and i love it but i was playing around and i did minimal system restore, but now my coolsense only has on/off options no auto and i don't have that screen with the settings for coolest/quiestest/performance, the only thing i get when i click on the coolsense through support assistant is the coolsense tray icon displays the option on/off
    i chekced the drivers and it is coolsenese 2.10.3 and support assistant 6.1.12.12
    i also checked the bios and it says fan: always on, is that normal or should it be changed?
    i tried to reinstall coolsense and support assistant, and now i got coolsense 2.0 and when i click on coolsense from within the support assistant program, the tray icon window for coolsense appears with the options ON/OFF/AUTO but i dont get the screen with the settings for coolest, quietest, performance. How do  i get that screen?
    screen shots here -> http://i44.tinypic.com/x2p3ra.jpg
    and a picture of my temperatures on low use -> http://i41.tinypic.com/2dm79zr.jpg   do my temps seem okay/reasonable?
    Thanks a lot for the help guys!

    Have you tried this?
    http://h30434.www3.hp.com/t5/Notebook-Operating-Sy​stems-and-Software/HP-cool-sense-not-working/td-p/​...

  • Dead dv6-7214 with MSATA C DRIVE after hp support assistant loaded new bios update. 5-18-13

    I postponed a bios update because that makes me nervous. Apparently for good reason.
    Today I let the nag proceed with bios update on my dv6-7214 running win8.
    It said it was doing a system restore point, but that seems to have been useless.
    The notebook had a black screen after an hour of "rebooting", so I powered down.
    Power on still black screen.
    No response to any keys prerssed after power on, such as esc key.
    I read several posts regarding needing to roll back bios updates, which doesn't say much for HP
    that this is a recurring problem.
    I am NOT getting a blue screen, not getting anything at all.
    Is there a way to roll back a bios short of shipping it back to HP?
    I did not write down the bios version, just trusted it was needed. Wont be letting hp support assistant to run anything else.
    I guess i will uninstall HP support assistant, if i ever get my computer back to the point it can turn on.
    Cant think of any software bug as bad as the one loaded by hp into my bios.
    Anyone? How do a reset the bios with a totally unresponsive notebook?
    This question was solved.
    View Solution.

    Thanks chryig, but no that did not work.
    Hp support emailed the same solution.
    The dv6-7214 has an msata slot, which can be configured as C drive, which I did with an msata ssd.
    The drive which came with the laptop was in the sata slot, as usual, but was not C drive.
    I found someone posting identical problem, black screen, (not blue screen) no error messages, just bricked.
    They also has an SSD C drive.
    I tried temporarily moving the msata to the sata slot (with an adapter). This allowed the bios to complete
    its update.
    So it isnt the Bios that is broken, but the Software to perform bios update is broken.
    Update (bios) fails if the C drive is anywhere but the sata slot (or perhaps the c drive must be drive 0).
    Hopefully HP will fix this problem. Many HP laptops are sold "upgraded" with additional disk via
    value added reseller. Since there are only 2 sata slots and 1 msata slot the C drive can be in, it
    should be possible for the update bios software to handle this small number of possibilities.

  • Laptop won't boot up after HP Support Assistant BIOS Flash update.

    Updated my bios as recommended by the hp support assistant, now the lap top will not boot up. The fan runs for about 3-5 seconds then stop, power light on and Caps Lock LED flashes. I have an HP 2000-2a28DX running  Win 7 Ultimate.

    Try the procedure here>Restoring the BIOS:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02693833&tmp_task=solveCategory&cc=us&dlc=en&la...
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Sound not working on dm4-2070us Notebook after BIOS and HP Support Assistant

    The sound on my dm4-2070us Pavilion notebook has stopped funcitoning after this evening's BIOS and HP Support Assistant updates.  I am running Windows 7, 64-bit.  After the update, a driver update was installed for the IDT High Definition Audio CODEC.  The update installed fine and is enabled, however, I hear nothing when testing sounds on through my laptop speakers.  Any advice?  I tried rolling back the driver, but that did resolve the issue.

    I got the same Issue after updating the bios to F.17, got the Audio issue resolved after installing driver version:6.10.6423.0 >> http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58698.exe

  • HP Support Assistant not working after update

    Hello, I have had problems with HP Support Assistant ever since the latest update. Now, upon opening it, it says that has encountered a serious problem and must close. It does this every time I try to open it. How do I fix this? The computer is a TouchSmart 310-1125y running Windows 7 Home Premium.

    Sorry you're having problems with your PC.  Since you mention an update I'd recommend starting with a system restore (not recovery) that returns your system to a point in time when it was working properly.
    Click HERE for how to perform a system restore if you need assistance.   If HPSA works after the restore you can attempt to update it again.  Hopefully the update will load and run correctly this time. 
    If a system restore and re-update do not successfully remedy the issue then you may want to uninstall and reinstall the HPSA.  If you need assistance with that let us know here on the forum.
    Thanks for being an HP customer!
    My response is my own and not HP's.
    If this solves your issue please mark "Accept as Solution."
    Click on the white Kudos star to show your appreciation.

  • No sound after Update through HP Support Assistant

    I have Hp Pavilon g6-1a71 Notebook PC with Windows 7 64-bit installed.
    I just installed couple of updates on my notebook that HP Support Assistant requested which includes HP Bios Update, IDT Audio Update, HP software framework and new HP Support Assistant.
    After the update, my sound is not working. When I click on the level of sound the meter rises up but no sound is heard.
    I 've already tried re-installng audio driver but it doesn't help.
    Can anyone please help? Could it be possibly due to Bios update? If yes, can I restore my previous BIOS?

    go to control panel/sound and make sure on the playback devices tab the idt is the default device. hit the set default button at bottom to set it.

  • HP Support Assistant stops working after last update

    message says                                                                                     
    hpsf.exe has stopped working
    HP ENVY 17-2070nr Notebook PC windows 7 64 bit
    This question was solved.
    View Solution.

    Hi,
    Try the following
    First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    When this has completed, restart the notebook.
    Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
    http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
    After the installation, restart the notebook again.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • After I tried to update my ipod to iOS 5, my ipod screen turned to the screen of the cherger cord pointing to the iTunes symbol. when I try to restore it, it says that the 3014 error has occured. I went to check for support on iTunes  and i did download t

    After I tried to update my iPod 4 to iOS 5, my screen turned to the USB cord pointing to the iTunes symbol. When I try to restore it, it says that the 3014 error has occured. I went to check for support on iTunes and I did download the latest version of iTunes (11.1.1). I tried to restore it again and the same error occured. I dont understand half of the instructions for the resolution of the 3014 error code so I did the instructions that I understood and nothing has changed. Please tell me how I can fix it.

    Just what do you not understand?
    Did you try:
    Try to restore from another known-good computer and network.
    Error 3014
    This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com.
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • I can't download updates from hp support assistant

    I have hp pavilion g6 and i can't download updates from hp support assistant, when i press download and install selected updates then i found above downloads is completed then i clicked Next and when i came back i found it still not done, help please!
    This question was solved.
    View Solution.

    Hi,
    Try the following
    First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    When this has completed, restart the notebook.
    Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
    http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
    After the installation, restart the notebook again.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • HP Support Assistant not installing power2go update

    Hi all
    I have a week old hp envy and i have just recieved a new update for power2go the support assistant downloads the update but when it goes to install i get an x and it tells me to click next but no reason as to why it hasnt installed the update.
    Any ideas please

    Sorry you're having problems with your PC.  Since you mention an update I'd recommend starting with a system restore (not recovery) that returns your system to a point in time when it was working properly.
    Click HERE for how to perform a system restore if you need assistance.   If HPSA works after the restore you can attempt to update it again.  Hopefully the update will load and run correctly this time. 
    If a system restore and re-update do not successfully remedy the issue then you may want to uninstall and reinstall the HPSA.  If you need assistance with that let us know here on the forum.
    Thanks for being an HP customer!
    My response is my own and not HP's.
    If this solves your issue please mark "Accept as Solution."
    Click on the white Kudos star to show your appreciation.

  • Some drvers showing cross (status) in hp support assistant history. how to re update/install

    hp launch box, amd high definition graphics driver,hp on screen display utility etc showing cross(status) in history of hp support assistant . but after refreshing it is showing no pendings (ie system is up to date).how to re update/install all those utiities???please help ....... 

    It says above 2 relevant and 1 correct answere available .............
    I'm new here so could anyone direct me to these answeres?

  • I've downloaded the update for the HP Support Assistant and now I cannot use it.

    The message "An error occured" appears at the top and I cannot use the assistant.  I've tried to unistall the assistant by going through the control panel and then to uninstall a program.  I cannot do that either because I get the message that the item is on a network resource that is unavailable.  I would like to uninstall the HP Support Assistant Assistant and then reinstall the new one with the update.  Thanks.

    Hi,
    Try the following
    First of all, see if you can uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    If this completes, restart the PC.
    Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
    http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
    After the installation, restart the PC again.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • My hp support assistance wont run. it keeps stopping during updates and when deleting the temporary

    My hp support assistance wont run. It keeps stopping during updates and when deleting the temporary internet files. So it never finishes the process.. help

    The failure to remove the Temporary Files could just be due to having your internet connection active during the removal process.  For most folks, the amount of data in this directory is minimal.   If you want / need to remove the files, you could close your browser(s), make sure your Internet music and TV connections are closed, and then try removing the files manually:
    Path to Folder:
    C:\Users\--YourAccountNameHere--\AppData\Local\Microsoft\Windows\Temporary Internet Files
    Warning: 
    Do NOT remove the "Temporary Internet Folder" itself.  Go "inside" the folder before removing anything.
    ==================================================​==================================
    The HP Support Assistant is great when it works -- and not so great when it won't cooperate.  You can try removing the program from your computer and installing it again.  That may work.
    Control Panel > icon view > Programs and Features >
    Scroll down, find, and Uninstall HP Support Assistant.
    Restart your computer after uninstalling the existing version of Support Assistant.
    Install Support Assistant
    HP Support Assistant
    Using HP Support Assistant (Windows 8)
    Troubleshooting HP Support Assistant
    NOTE:  At writing, there are possible issues with HPSA version 7.x -- you might want to sitck with version 6.x for now.
    ==================================================​====================================
    If you have issues removing your version of HPSA:
    Fix problems with programs that can't be installed or uninstalled
    ==================================================​===================================
    Workaround to get Updates:
    If all avenues fail to bring joy and it just won't work, you can still get your updates from your computer's website.
                                                      ​         Install Software and Drivers from HP Website
    Go to the top of the HP forum page to Support and Drivers
    If prompted, Enter your Country or Region and
    Enter your Computer Model information,
    Go to Software and Drivers...
    Enter your Operating System in the Drop-down menu...  Scroll down
    Select desired Category
    Expand and decide if you need to install that package.
    Assure that you download and install only the most recent versions of each driver or program.
    Save the appropriate *.exe installation package on your computer
    NOTE the name and the location - the *.exe file will likely save to "Downloads “
    Install the Software / Driver installation package:  If you have ‘Admin’ control, you may highlight the package(s) and “double-click” to install, else Right-Click, Select ‘run as Administrator’ and install.
    NOTE:  There is sometimes a lot of information at the computer’s website.  Be sure to take an extended look at what’s available.
    ==================================================​====================================
    Good Luck!
    Kind Regards,
    Dragon-Fur

Maybe you are looking for

  • Graphics upgrade for a Satellite A100-163

    Hi, I was wondering if it is possible to upgrade the graphics in the Toshibe Satellite A100-163. In the specifications on this website, it states that it is connected by the new PCI Express x16 bus, does this mean that it is infact a seperate graphic

  • Can you manually advance a Captivate slide presentation with a remote control and a projector.

    I have published a large volument of PowerPoint presentations with Captivate 5.0 and intend to distribute the presentations to live instructors as a means to control content delivered live by instructors to the students.  The files are aggregrated in

  • LabVIEW DSC: How to get alarm status from the area?

    Colleagues, I have, lets say, 50 Shared Variables where alarming enabled. Some of these variables assigned to area, so I can get status of the entire area or acknowledge an entire area of alarms (prior to version 8.x there was groups of the tags). No

  • HP 7520 All in One "Unable to Communicate with Printer" msg

    We have a HP all in one Photosmart 7520 printer- it is USB connected to a mac (OS Snow Leopard I believe).  This was the original set up.  When I moved back here I was able to set up a wireless network with the mac as the host computer (connecting th

  • Personal domain hosted at MobileMe - but not showing up.

    You guys have already helped me out so much on this forum, so thank you. Here's the problem. Several days ago, I transferred my domain to MobileMe and changed the CNAME info at Network Solutions (my domain registrar). But for some reason, when I visi