HP-CP2025n​: whole page was smeared black on the top of document image. Why and how to fix it?

I opened the printer, checked every cartridge, found no leak. Then I opened back door, couldn't find how it smeared black on the whole page.
I also need its complete "User Guide." I have only a few pages.
Help!!!!

Hello,
Thanks for the post.  If you have not already, I might recommend going here to post this question:
http://h30499.www3.hp.com/t5/Business-Support-Foru​ms/ct-p/business-support
Good Luck!
I've also located the requested documentation, it is available for download in a PDF format and located here:
http://h20000.www2.hp.com/bizsupport/TechSupport/D​ocumentIndex.jsp?contentType=SupportManual&lang=en​...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

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