HP CQ61 - Windows 7 Home Premium - I must remove supply before to turn on pc

HP CQ61 Presario CNF9472RR1- Windows 7 Home Premium 32 and 64 bit - I must remove battery and power supply and after  insert  them again.
Otherwise without this procedure it won't start.
Battery is normally charged and  seems to run normally,
System is updated, I bought it in october 2010
Can you help me ?  Thanks

Unfortunately I am not local. I live in Europe.  
Contact the Geek squad and let them know what the problem is.
Tell them that there are important documents on your notebook that you cannot lose.
That would mean asking them if they can guarantee that you won't lose your documents.
Ask them if they have access to a utility that will reset the password for you without requiring a reinstallation of the operating system. If they  don't have a clue when you ask about MSDaRT's Locksmith utility, then find another shop. Many cities have independent technicians who can do this for you.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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