HP Defective Hinges - Envy Notebook

I am very disappointed by HP. I have an Envy M6 that i bought 13mo ago. The hinge started to fail about 2 months ago and unfortunately i didnt do anything about because it simply looked as if the screen plastic body was opening. But last week the hinge supporting the screen came from under the screen which is now supported by 2 wires only.
I read on several forums that this is a known defect from HP and called their support hotline.
I just spent 45mns being clowned around by HP support telling me that because i used the laptop, it is normal that the hinge failed and that they can repair it for $179+taxes (with a loyal customer discount..). I do not take my laptop anywhere, i work from home and have a tablet when i travel. I only open it in the AM and close it at night. So if this type of "intense" usage is what caused the hinge to fail, then maybe HP should price itself a few hundred dollars cheaper. I have had Dell, Apple, Lenovo, Samsung, Compaq etc, i never had a hinge fail.
I thought HP stood by its product. A hinge that fails after 13 months is not due to usage, it's due to poorly engineering or manufacturing. And the customer should not have to pay 30% of the value of the laptop to have it fixed.
Not only that, but to be taken for a fool by their support is ridiculous.
And of course, calling them is uselss as they are barely different than robots spitting the same speech over and over again. I talked to 3 customer support representative/tech support and they all said the same pre written speech. One of them even had the audacity to lie and tell me " I am happy to announce you that i managed to get you a discount", only to tell me the exact same price his colleague had given me out of the box..
Unless i hear back from HP with a reasonable solution, this will be my last HP after 4 different models.

Hi @amenasce ,
I have sent your issue for escalation and do check your inbox for a HP employee to contact you.
Best,
Russ
I worked for HP.

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Hi,
I am trying to install Windows 8 pro on an hp envy dv7 notebook, that came with a Windows 8 home pre-installed.
I tried by running the setup from the CD inserted while Windows was running, but setup complained that no license key matched the CD and faled. Strange enough,
setup did not prompt for any license key!
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Then I retried booting from setup CD, it loaded files, then started the setup without promptiing for any license key, and failed again.
Then I tried with a Windows 7 CD, same behavior, not prompting for license key and fail to setup.
Then I "repaired" Windows by booting from CD and reformatting the hard drive, dropping all Windows partitions, then restart setup from CD, but it still behaved the same way: not prompting for license key, and failing to setup.
I called the HP support, and they answered that it was a problem for Microsoft (what a good support, the only place where the problem occurs is the hp computer, but let the Customer call Microsoft instead).
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Regards
Pierre
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http://whqlcn.wordpress.com

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Please click the white KUDOS star to show your appreciation
Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
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Hello MMKIM,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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If this is an on-going, or recent issue.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Apple macbook air hinge defect -closing lid is considered accidental damage

Hi Apple
Is closing the screen normal operations of the macbook air?
my apple air has a defect with the hinge. could apple please change your policy to accept hinge as warrant on apple air models
purchased my air 28/2/2008 from Sydney Broadway apple shop. I think this was the first day they got delivery in Sydney.
Last week when closing the screen, it was about half way down, it made a crack noise, and the hinge moved. (see photo from link below)
I have been to two apple care centres in Saigon, Vietnam this week. Spoke to apple in singapore and usa. They all told me i broke it and the damage is accidental. Offically on paper it was "it might be accidental damage, warranty repair declined"
Many people have had this problem, mostly in USA.
Below is the link to a post i made on the problem. It has a photo of my laptop hinge, it is not as bad as others, because i stopped using the air as soon as it happened
http://www.crashzone.com.au/2009/02/04/apple-macbook-air-has-a-defect-hinge-prob lem/
some more links to more of the same problem
http://mindspacemind.blogspot.com/2008/06/macbook-air-damaged-hinges-little-too. html
http://forums.macrumors.com/showthread.php?t=495259&page=3
http://www.youtube.com/watch?v=a7uEMfJVm4U&feature=related
http://flickr.com/photos/landung2008/3247328478/
http://www.youtube.com/watch?v=yKJLUMBCF98&feature=related
http://www.youtube.com/watch?v=Siq84YBlv7E&feature=related
Regards Christiaan Hunter
PS. Apple Air is the BEST laptop yet for me personally. light, 13" screen, full size keyboard, multitouch huge touch pad, nice casing, no dvd player and osx
I have owned these laptops:
compact portable iii
dell latitude d600
toshiba portege 3500 tablet
fujitsu lifebook p7010
motion ls800 tablet
apple macbook air

If I can add my two cents... Mine broke just like the others on this thread, and almost like everybody else, the first genius I consulted with told me that it was accidental damage and that they won't cover it. I left the Apple Store and called Apple customer service, explained the situation, including the fact a 1800 $ computer shouldn't broke without reason, that there was multiple people on the internet with the same problem... a few days later, Apple called me to say that they will cover the display change under warranty. Still, i'm not impressed :
- The attitude of the first genius was very arrogant, telling me that I shouldn't try to "steal from Apple" by trying to cover accidental damage...
- When I got my MacBook Air back, the genius told me that they did put a new hinge design in there, which feels much more sturdy indeed. So if Apple changed the hinge design, they know there was a problem with the hinge, but they still won't change your failed hinge unless you complain : what kind of customer service is that ?
I'm feeling a class action over those first gen MacBook Air, really... 1800 $ gets you a computer that doesn't perform (kernel_task problem), with failing hardware (hinge defect).
By the way... mine have also a decoloration of the trackpad that Apple won't cover because they say it's "cosmetic". How ironic from a company who charge big preniums for design not to cover "cosmetic" issues.

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