HP DesignJet 120nr software won't install, need upgrade?

For my already installed installer that comes with the driver, when I try to install it I get this error: Error creating folder. 1008:9,-5000 Access denied error
I download this application:
https://h41186.www4.hp.com/country/us/en/firmwarefileinfo.html?fw_local_id=1719&newproduct=120&pageseq=966277
But my VISE installer quits unexpectedly with no error message every time I try to install this program, which seems like the right thing.
I have downloaded it several times, re-started computer, all the usual stuff.
Apple error report after installer quits below.
Date/Time: 2007-05-24 12:36:33.154 -0700
OS Version: 10.4.9 (Build 8P135)
Report Version: 4
Command: hp sys maint install
Path: /Applications/Utilities/HP Designjet 120nr stuff/hp sys maint install/Contents/MacOS/hp sys maint install
Parent: WindowServer [66]
Version: 7.4 (7.4)
PID: 253
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x37373930
Thread 0 Crashed:
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000037373930 srr1: 0x000000004200d030 vrsave: 0x0000000000000000
cr: 0x24004222 xer: 0x0000000000000004 lr: 0x0000000037373931 ctr: 0x0000000000000000
r0: 0x0000000037373931 r1: 0x00000000bfffe8b0 r2: 0x0000000001873400 r3: 0x000000000037134a
r4: 0x000000000000009a r5: 0x0000000000000000 r6: 0x00000000bfffe8f3 r7: 0x000000000000004d
r8: 0x0000000000000000 r9: 0x0000000000000055 r10: 0x0000000000000001 r11: 0x00000000a0b8af60
r12: 0x000000009012bd7c r13: 0x00000000002efaaa r14: 0x00000000002efa18 r15: 0x00000000002ef1aa
r16: 0x0000000000010165 r17: 0x00000000000994a8 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x00000000002eeca4 r21: 0x000000000000001c r22: 0x0000000000000001 r23: 0x00000000003391a8
r24: 0x0000000000000005 r25: 0x00000000002eec78 r26: 0x00000000002ef598 r27: 0x00000000bffff298
r28: 0x00000000bfffefce r29: 0x0000000037373931 r30: 0x00000000413d6361 r31: 0x000000006c617472
Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x9a000 - 0xa99ef PEF binary:
0xba000 - 0xca164 PEF binary:
0x27f000 - 0x2ce3c7 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2e7c00 - 0x2e998b Apple;Carbon;Networking PEF binary: Apple;Carbon;Networking
0x317110 - 0x3171c2 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x3177e0 - 0x317857 CFMPriv_System PEF binary: CFMPriv_System
0x317b00 - 0x317bd0 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x317c50 - 0x317d23 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x317e00 - 0x317ebb CFMPriv_Help PEF binary: CFMPriv_Help
0x317ec0 - 0x317f8a CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x318010 - 0x3180e6 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x318160 - 0x318233 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x3182c0 - 0x3183a5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x318420 - 0x3184f6 CFMPriv_OpenScriptingMacBLib PEF binary: CFMPriv_OpenScriptingMacBLib
0x3185d0 - 0x31868e CFMPriv_Print PEF binary: CFMPriv_Print
0x3186b0 - 0x31877d CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x318800 - 0x3188e2 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x318960 - 0x318a33 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x318ab0 - 0x318b83 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x318c60 - 0x318d22 CFMPriv_AE PEF binary: CFMPriv_AE
0x318d30 - 0x318df5 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x318e70 - 0x318f47 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x318fd0 - 0x3190b3 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
0x319130 - 0x31920a CFMPriv_HIServices PEF binary: CFMPriv_HIServices
0x319280 - 0x319360 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis
0x3193f0 - 0x3194d6 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices
0x3195b0 - 0x319687 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x319690 - 0x319752 CFMPriv_QD PEF binary: CFMPriv_QD
0x319850 - 0x319939 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
0x2008030 - 0x2078b6b BaseInstaller Carbon PEF binary: BaseInstaller Carbon
0x8fe00000 - 0x8fe52fff dyld 46.12 /usr/lib/dyld
0x90000000 - 0x901bdfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90215000 - 0x9021afff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021c000 - 0x90269fff com.apple.CoreText 1.0.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90294000 - 0x90345fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90374000 - 0x9072ffff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x907bc000 - 0x90895fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aea000 - 0x90b5afff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b70000 - 0x90b82fff libauto.dylib /usr/lib/libauto.dylib
0x90b89000 - 0x90e60fff com.apple.CoreServices.CarbonCore 681.9 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90ec6000 - 0x90f46fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90f90000 - 0x90fd1fff com.apple.CFNetwork 4.0 (129.20) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x90fe6000 - 0x90ffefff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x9100e000 - 0x9108ffff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x910d5000 - 0x910fffff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x91110000 - 0x9111efff libz.1.dylib /usr/lib/libz.1.dylib
0x91121000 - 0x912dcfff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913db000 - 0x913e4fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913eb000 - 0x91413fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91426000 - 0x91431fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91436000 - 0x9143efff libbsm.dylib /usr/lib/libbsm.dylib
0x91442000 - 0x914bdfff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914fa000 - 0x914fafff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x914fc000 - 0x91534fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x9154f000 - 0x91621fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x91674000 - 0x91705fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9174c000 - 0x91803fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x91840000 - 0x9189efff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x918cd000 - 0x918f1fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x91905000 - 0x9192afff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x9193d000 - 0x9197ffff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x9199b000 - 0x919affff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919bd000 - 0x91a03fff com.apple.ImageIO.framework 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91a1a000 - 0x91ae1fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b2f000 - 0x91b44fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b49000 - 0x91b67fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b6d000 - 0x91c24fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c73000 - 0x91c77fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c79000 - 0x91ce1fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91ce6000 - 0x91d23fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91d2a000 - 0x91d43fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91d48000 - 0x91d4bfff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91d4d000 - 0x91e2bfff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91e4b000 - 0x91e4bfff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91e4d000 - 0x91f32fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91f3a000 - 0x91f59fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91fc5000 - 0x92033fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9203e000 - 0x920d3fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x920ed000 - 0x92675fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x926a8000 - 0x929d3fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x92a03000 - 0x92af1fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92af4000 - 0x92b7cfff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x92bbd000 - 0x92de8fff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92fb6000 - 0x92fb6fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fb8000 - 0x92fccfff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92fe4000 - 0x92ff4fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x93000000 - 0x93015fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x93027000 - 0x930aefff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x930c2000 - 0x930cdfff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x930d7000 - 0x93104fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9311e000 - 0x9312efff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9313a000 - 0x931a0fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931d1000 - 0x93220fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9324e000 - 0x9326bfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9327d000 - 0x9328afff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93293000 - 0x935a1fff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x941e3000 - 0x942a7fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x942f9000 - 0x942f9fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94760000 - 0x9476ffff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94777000 - 0x94783fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947c9000 - 0x947e1fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x947e8000 - 0x94abdfff com.apple.QuickTime 7.1.5 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94b81000 - 0x94bf2fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94c65000 - 0x94c85fff libmx.A.dylib /usr/lib/libmx.A.dylib
Model: PowerMac3,5, BootROM 4.3.3f2, 1 processors, PowerPC G4 (2.1), 800 MHz, 768 MB
Graphics: NVIDIA GeForce4 MX, GeForce4 MX, AGP, 64 MB
Memory Module: DIMM0/J21, 256 MB, SDRAM, PC133-333
Memory Module: DIMM1/J22, 256 MB, SDRAM, PC133-333
Memory Module: DIMM2/J23, 256 MB, SDRAM, PC133-333
Modem: Spring, UCJ, V.90, 7.0F, APPLE VERSION 0007, 7/31/2000
Network Service: Built-in Ethernet, Ethernet, en0
Parallel ATA Device: Maxtor 6L250R0, 233.76 GB
Parallel ATA Device: SONY CD-RW CRX170E
USB Device: Hub, Up to 12 Mb/sec, 500 mA
USB Device: iPod, Apple, Up to 12 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
My computer:
Running OSX 10.4.9
Hardware Overview:
Machine Name: Power Mac G4
Machine Model: PowerMac3,5
CPU Type: PowerPC G4 (2.1)
Number Of CPUs: 1
CPU Speed: 800 MHz
L2 Cache (per CPU): 256 KB
Memory: 768 MB
Bus Speed: 133 MHz
Boot ROM Version: 4.3.3f2
Serial Number: XB2050MDM1X
Sales Order Number: 0100574472XB2050MDM1X
G-4 Mac OS X (10.4.9)

"But my VISE installer quits unexpectedly with no error message every time I try to install..."
Nemea,
Welcome to Apple Discussions.
I think the VISE installer is for OS 9. From the link you provided, the installation instructions for OS X says, "To launch it in MAC OS X click on the shortcut on the desktop or select an installed HP designjet 120 series printer in the Print Center [Printer Setup Utility] and press the Configure button in the Print Center menu."
Hope this helps.

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Sometimes, you have Desktop software installed and you want to install Link, OR you have Desktop software installed, it is working fine, but you need to upgrade it (automatically) to apply some software update -
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Symptomps
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You get a warning message saying
"Some of the installation files from the previous versions of the software could not be removed. Make sure that no other application is using these files."
open the
Users\$_you_user_name\AppData\Local\Temp
directory. You may need to choose hidden files and folders in Windows Explorer to see these
Choose to sort files by creation date, scroll to the most recent files, and look for one of these
BB_Desktop.log, if you're installing Blackberry Desktop Software
OR
BBLink_Install.log if you're installing Blackberry Link software.
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Solution
Before you begin BACKUP YOUR SYSTEM AND CREATE A SYSTEM RESTORE POINT. The best thing is to have a full hard drive image. While the following steps are quite straightforward, additional problems on your system may be creating a
potentially worse situation. Remember to backup your Blackberry device as well and also contacts/calendars/notes as these can be affected by the first sync after Desktop Software reinstallation.
While I'm listing all the steps I took, some of them may be unnecessary, however the uninstall/reinstall of Desktop Manager or Link software should be performed anyway, IMHO.
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With the device still connected, Uninstall the Blackberry smartphone driver from Control Panel / Device Manager
Disconnect the device.
Open a command prompt window, and type
pnputil.exe -e
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pnputil.exe -f -d oemxxx.inf
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Chech that the operation succeded after each action.
Restart system.
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You may still get the error.
Now perform again the above actions regarding pnputil.exe to see if there are still Research in Motion devices appearing.
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Choose to sort files by creation date, scroll to the most recent files, and look for one of these
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In my case, I found this(20:52:07): Entering ModifyRimUsbRegKey
(20:52:07): Exit ModifyRimUsbRegKey, RimUsb.sys count: 2
(20:52:07): InstallRimUsbDriver NT
(20:52:07): DeleteAllRIMInfFiles ENTER
(20:52:07): SetupUninstallOEMInf inf fileem192.inf ERROR 0xe000023c
Look for the oemxxx.inf (in this example is oem192.inf) file on your hard drive. Delete it.
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(20:59:48): DisconnectDevices: Enter
(20:59:48): DisconnectDevices: CreateInstance failed. Error=0x80070002
(20:59:48): DisconnectDevices: Enter
(20:59:48): DisconnectDevices: CreateInstance failed. Error=0x80070002
Then rebooted and the install went fine.
Keep in mind that, whenever something goes wrong with these driver related action, you get little information in the main log file, but you get some more in this file.
After performing these action, reconnect the device, it should be recognized; you'll almost certainly need to reconfigure your sync preferences, and start synching again.
Please let me know if this helped.

Design Premium 5.5 won't install, need for class!

This is pretty urgent as I need this to install for a course I am currently taking for college.
It installed fine before, but I uninstalled a few things from my PC and was having some problems with Adobe and uninstalled it as well.
So when I try to re-install it, it won't install... says something about UI parent? all the details below...
XP Home (32)
Reason why I uninstalled it because when I would have Foxit Reader open or my MS Word Docs open, any Adobe products menus and saves would not work. If any of the programs were open, Ctrl+Shift+S would not work to save as, simple save will not work. I need all of these programs to be open for my courses and so I tried uninstalling/reinstall, but I'm having issues reinstalling.
Any help or suggestions would be immensely appreciated!!
Here's the error messages:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 88 error(s), 82 warning(s)
WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
    Family: Photoshop
    ProductName: Adobe Photoshop CS5.1 Core_x64
    This parent relationship is not satisfied, because this payload is not present in this session.
ERROR: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:
    Family: InDesign
    ProductName: Adobe InDesign CS5.5 Icon Handler x64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:
    Family: Adobe Web Suite CS5.5
    ProductName: Adobe Media Encoder CS5.5 X64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this payload from the dependency list.
WARNING: DW025: The payload with AdobeCode: {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:
    Family: Adobe Web Suite CS5.5
    ProductName: Adobe Media Encoder CS5.5 X64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this payload from the dependency list.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: Adobe Player for Embedding x64 3.1
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: Shared Technology
    ProductName: Photoshop Camera Raw (64 bit)
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: AdobeCMaps x64 CS5
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: Adobe Linguistics CS5 x64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: AdobePDFL x64 CS5
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: AdobeTypeSupport x64 CS5
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:
    Family: Adobe Web Suite CS5.5
    ProductName: Adobe Media Encoder CS5.5 X64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this payload from the dependency list.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files\Common Files\Adobe\Installers\adobeTemp\{152B1DA7-A342-4EAA-BD28-25DD7B74AB3C}\_124_ce48f9f53509 f9d596ad160661321584" to "C:\Program Files\Common Files\Adobe\ssc\PremiereProSuite-CS5.5-Mac-GM\aul.xml" Error 32 The process cannot access the file because it is being used by another process.(Seq 122)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 122)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed
ERROR: DW050: - Adobe Buzzword CS5.5: Install failed
ERROR: DW050: - Adobe Dreamweaver CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Digital Publishing: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Media Encoder CS5.5: Install failed
ERROR: DW050: - Microsoft_VC80_ATL_x86: Install failed
ERROR: DW050: - AdobeColorNA CS5.5: Install failed
ERROR: DW050: - Suite Shared Configuration CS5.5: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-en_US: Install failed
ERROR: DW050: - Adobe Flash CS5.5_AdobeMobileExtension_Flash11.5-en_US: Install failed
ERROR: DW050: - Adobe XMP Panels CS5: Install failed
ERROR: DW050: - Pixel Bender Toolkit: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5en_USLanguagePack: Install failed
ERROR: DW050: - Photoshop Camera Raw: Install failed
ERROR: DW050: - Adobe Extension Manager CS5.5: Install failed
ERROR: DW050: - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed
ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS5.5: Install failed
ERROR: DW050: - Adobe Linguistics CS5.5: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed
ERROR: DW050: - Adobe SING CS5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_US: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Feature Set Files: Install failed
ERROR: DW050: - Creative Suite 5.5 Design Premium: Install failed
ERROR: DW050: - AIR for APPLE IOS Support (FP): Install failed
ERROR: DW050: - Adobe Linguistics CS5: Install failed
ERROR: DW050: - PDF Settings CS5: Install failed
ERROR: DW050: - AdobeTypeSupport CS5: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS5.5: Install failed
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Base Files: Install failed
ERROR: DW050: - Adobe Flash Fonts1: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler: Install failed
ERROR: DW050: - Adobe Fireworks CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US: Install failed
ERROR: DW050: - Adobe Flash CS5.5_AdobeFlash11.5-en_USLanguagePack: Install failed
ERROR: DW050: - AdobeColorJA CS5.5: Install failed
ERROR: DW050: - AdobeOutputModule: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-en_US: Install failed
ERROR: DW050: - AdobePDFL CS5: Install failed
ERROR: DW050: - AdobeCMaps CS5: Install failed
ERROR: DW050: - Adobe Toolhints CS5.5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - HIL Help Search: Install failed
ERROR: DW050: - Adobe Flash Catalyst CS5.5: Install failed
ERROR: DW050: - Adobe Flash CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1_AdobeIllustrator15_1en_USLanguagePack: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files2: Install failed
ERROR: DW050: - Adobe Flash CS5.5_AdobeMobileExtension_Flash11.5-mul: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.2: Install failed
ERROR: DW050: - AdobeColorVideoProfilesCS CS5.5: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Support: Install failed
ERROR: DW050: - Adobe Dreamweaver Widget Browser: Install failed
ERROR: DW050: - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed
ERROR: DW050: - AdobeColorEU CS5.5: Install failed
ERROR: DW050: - Adobe Content Viewer: Install failed

Thank you for your reference.
It didn't work for me however
But I did find something that solved my situation. For some reason the suite didn't uninstall Adobe Reader Pro even if it came with the suite and had to manually uninstall that. After that, everthing installed fine .
That is probably a noob's common mistake is not uninstalling everything :/
I really appreciate your response though, Mylenium.

IPod Updater Software won't install in computer

Help! I've searched through the discussion boards and can safely say I have not seen my specific problem with the iPod Updater software posted. For 8 weeks, I've installed the latest iPod Updater software (06-26; 09-23; 10-12) that I've downloaded from Apple and zdnet sites. Like most everyone, I kept getting the message that the iPod software is too old, etc. After each installation, everything seems to have downloaded properly. I then go on to the Utilities folder, and after I click on the latest Updater software to finish the installation, my computer keeps asking me to connect my iPod, and the Update and Restore buttons are greyed out. I even went up to the Options menu to Update and Restore and that's also not viable. I've then tried to reset, restore my iPod, nothing was working. I was even on the phone with Apple for 2.5 hours (iBook and iPod helpdesks) and the newest result is that my iPod is in the disk mode; and the folder with the exclamation mark is flashing. When I checked the Console log of my computer, I found this message:
2005-11-16 22:36:48.012 Installer[365] SUIS couldn't be installed because "This software cannot be installed on this computer."
2005-11-16 22:43:09.278 SystemUIServer[196] Trying to set an iPods time, though I have no user client.
Has this happened to anyone? Does anyone have any working solutions? Should I have posted this on the iBook site? I'm at my wits end.

I am experiencing the same problem. I cant seem to get the ipod updater to actually update my ipod.
itunes tends to freeze my system, even though Ive had a full format and reinstall. I think the trick is getting itunes v4.9 though I am struggling to find this version as well...

Install software won't install...ipod doesn't connect

Hi,
I just bought a new ipod mini, i have a laptop, and connect w/usb cable. I followed the instructions, and did not connect the ipod until the software said to connect it to see if it needed to be updated, well, i plug it in, and the apple logo comes on, and that file folder question mark, and on the intall screen it doesn't recognize that the ipod is connected, I've tried all of the steps to reboot, delete software, restart, reinstall, but i can't get past that step, i bypass it, and install the rest of the software and itunes, and the same thing keeps happening when i connect the ipod. it will keep beeping, and will say "do not disconnect" and then the file folder comes on, and sometimes it turns off and on. i have no idea what else to do...someone please please help me. feel free to post here or email [email protected] thanks!

Incidently, I too have tried switching from the USB 2.0 hubs in the front to the rear USB's and nothing is happening. I have followed the iPod for Windows software instructions to:
"connect iPod to see if it needs formatting"
when I connect the iPod shuffle the software notices that the "iPod is connected, please wait while the system recognizes the device" and I have even let the program run "waiting for iPod" for HOURS............ and nothing is happening!!

Pavilion dv8t 1200 - simple pass/digital persona software won't install

Howdy,
Windows 7 Home Premimum 64 bit
Intel Core i7 Q720 @1.60GHz
Pavilion dv8t - 1200 Notebook PC
The reader worked fine for the first few months/year, however it then only started working for signing in & occasionaly for sites & gTalk. I was cool with that...annoyed, but cool. Oh, it also didn't work to sign in if I had to sign in again after the screen saver came up or if the machine went into hybernate.
Today I decided to see if there was an update or if I could get it working for something other than signing in. After installing what was most likely the wrong package, I uninstalled it through the Program Manager.
I then shut down the machine, ran CCleaner (there were digital persona errors removed...about 8) & went to install sp50048 which I believe is the correct one for my machine.
During the install it tells me the folder/files already exist, (even though I uninstalled it) & ithey do, then at the instal phase "Registering Modules" I receive the following error:
Error 1722
InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6...
And then in rolls it back.
I turned off the biometric devices in the control panel, ran CCleaner again, shut the machine down completely, tried installing again & had the same issue.
I turned the biometrics on in the control panel & recieve this message:
"Biometric devices are turned on, however I'm told “Windows did not find any biometric devices on this computer. You might need to attach your device or install device drivers.”
I have tried a few methods from 'solved' under both simple pass & digital persona
Thank you all for reading & attempting to help.

Howdy,
Thank you for your advice, however it did not work out.
Addressing each point in succession:
I can not get Digital Persona to install, therefore I can not interact with it hence none of the steps in the Setup and Use HP SimplePass Fingerprint Reader were available to moi.
Troubleshoot a Fingerprint Reader did not solve the issue, however I did go through the steps there so I shall describe my results in an effort to see if it helps home in on the problem.
All files used to update were pulled from the hp.com site using my Product Number.
Update the BIOS - BIOS was up to date
Enable Biometric Support (in BIOS) - Following the instructions it appears mine is always in the state: Enable
Check for Windows Support - Validity Sensor appears under Biometric Devices in the Device Manager
Update the Device Driver - (Had deleted the driver previously, so installed & updated) - Updated/Installed
Update the Access Manager - Attempted to install Digital Persona 5.1.0.175 A, but again during the install it gave me the same error (as my original post describes) & did not install.
As a final note, Windows does not see the reader in the Control Panel (large icons) Biometric devices even though it is turned on.
The reader worked fine before I tried to update it to a newer version & I still believe I installed an incorrect version of the Simple Pass software.

After reinstalling new HP all in one, all of software won't install

After spending hours on telephone w/ help desk at HP, they were actually very helpful, they determined that maybe I removed something from my Mac that is keeping the HP program from installing everything it needs. I have tried the disc that came w/ the printer and the dowload from the website. I don't know what I may have accidentally removed from my Mac. I had to uninstall then reinstall the printer and didn't use the uninstall option - didn't realize it was there-I did it manually. Mac helpdesk of course is saying Hp needs to figure it out but everything was installed and running fine before I removed it and tried to reinstall.
Anybody ever encounter this or happen to know what I might be talking about???
Any suggestions would be soooo much appreciated
Thank you
Message was edited by: jennweb

Hi jennweb, and a warm welcome to the forums!
Can't say for sure, but HP's uninstallers are more or less famous for NOT uninstalling everything, I'd search online for how to manully remove your hp drivers.
Do you get some message saying it can't insta;;? Or does it just not work?
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
Might try Printer Setup Repair 5.1...
http://www.fixamac.net/software/index.html

Mac App Store problems (some software won't install)

Recently, I've been having problems with updates being installed after they were downloaded. Oddly enough, all the updates I am having problems come from Apple. the first was the Epson Printer driver update that came out about a month ago. It downloaded fine, but after the download, the software window says the software is installing, but, for days on end, the progress bar shows it stuck at the beginning of the installation process. Now, I am having the same prolem with the Raw Camera update. Everythng else that needs updating works fine, including the Mavericks.2 update, but these programs refuse to install.
Early 2011 15 " MBP (2 GHz i7, 4 Gig RAM) running OSX.9.2.
Oddly enough, I have a mid-2010 iMac (27", 3.6 GHz i5, 12 Gig RAM) running 10.8.5, and both programs updated perfectly with no problems. Anyone have any ideas of what is going wrong, and what I can do to fix it?
Thanks in advance.

Thank you for the response, but I don't see how to get to downloads from the Apple support site. Selecting "Software Update" from the Apple menu takes me to the App Store. Going to the Support page, I don't see any way of downloading files. It seems that has been all moved to the Mac App Store now. If there is a way to download files from the Apple Support Site, I would certainly like to know how to do it, as I can't figure out how.
Thank you in advance.

Photosmart B110a HP software won't install on windows 7 starter

I have a Photosmart B110a 3 year old wireless printer that is working on my home pc running windows 7 professional, but after buying a new notebook running windows 7 starter I can not install the HP software either from the install cd that came with the printer or by downloading the software from the HP website!
I have done a fresh install of windows 7 starter & have switched off antivirus & firewall but I still can't install HP software to install the printer.
(I was told I would have to pay £18 for technical support to get YOUR software to work my notebook, I don't see why I need to pay money for something that is clearly an issue with YOUR software?)
I don't have any problems installing any other software for any other software provider on my notebook either from the discs or by downloading, so the issue is isolated to just YOUR software!
When I try and left click on the setup exe logo when the disk spins up the cd window disappears and nothing happens, no software in installed! Tried copying the contents to my notebook and try to manually install but that does not work either!
Downloading the software from HP website results in the software unzipping/unpacking but then nothing happens, install window disappears! Yes I have switched off & even tried uninstalling my antivirus & firewall without any success! HELP!!!!!!

Have you already tried running the install wizard? This will help resolve some potential problems.
Install Wizard
I am an HP employee.

Software won't install

I've been trying to install the software to set up a new deskjet 6000 wireless printer but it won't complete the process. I've tried it with the Vista disk on one laptop and the Windows 7 disk on a different laptop with the same result: setup finds the printer while connected by the USB cable, but doesn't get to the point of setting the printer with the network perameters. Anybody had the same problem ... and solved it I hope?
This question was solved.
View Solution.

Thanks, I tried all that, to no avail. The software just balked at finishing the wireless network setup and installation. Today, a very knowledgeable friend helped me do a "back door setup" by connecting the printer to the router via ethernet cable until it established an IP address, printing out the results, and setting new parameters for the printer on the web for that IP address. My fried agreed that the software had a fatal error of some kind and never would have loaded. Finally, I have a functional wireless printer!

Hp officejet HP driver software won't install past step 1

Just got a new laptop with Windows 8.1 64-bit. Trying to install my H470 mobile printer on this new pc and was able to download the HP Officejet full feature software and driver, but when I try to install the software, it won't get past step 1 of 8.

Hey @rk3000mem,
Welcome to the HP Support Forums!
I understand that you're not able to install your HP Officejet H470 Mobile Printer on your Windows 8.1 computer. I would like to assist you today with resolving this issue. Now you mention that you're not able to get past step 1 of 8. This would appear to be a driver conflict. There may be a conflict occuring between a program on your Windows 8.1 computer and the print driver. Please follow the steps below to resolve this issue.
Step 1: Uninstall Drivers:
Even though the installation is failing, there is a chance that some software made its way onto your computer. To ensure that we have a nice clean slate to work with, please follow the steps below.
Please disconnect your USB Cable.
Open your Start screen, by clicking on the Windows button on the bottom left hand corner of your computer screen or by selecting the Windows button on the bottom left of your keyboard to the right of the Ctrl button
Once the Start screen opens, type Programs and Features
Click Programs and Features to launch it
Once Programs and Features opens a list of programs installed on your computer will populate
Scroll down the list of programs and look for your HP Officejet. Should you see your HP Officejet, select it and allow it to Uninstall.
Follow any onscreen instructions to complete the uninstall process.
Step 2: Clear the Temp Files:
Open your Start screen again
Type Run and click on Run to launch it
In the Run box type %temp% and click OK
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the temp files. Should a file in the Temp folder still be used, you will automatically get a pop up to 'skip' the item.
Once the Temp files are deleted, please close the folder
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 3: MSCONFIG:
There is a good chance that a program running in the background on your computer is causing the installation conflict. To resolve this conflict I am going to have you temporarily disable the background programs on your computer.
A background programming running on your computer may be causing interference when trying to reinstall your wireless printer. To ensure that no programs are going to cause issues, I'm going to have you temporarily disable the background programs on your computer.
Open your Start screen again by selecting the Windows button on the bottom left of your computer screen or by selecting the Windows button on the bottom left of your keyboard to the right of the Ctrl button.
Once the Start screen opens type Run. Click Run to open it.
In the Run box type msconfig and click on OK
When the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup Items
Click the Services tab. Check the box at the bottom for Hide All Microsoft Services
Select Disable All
Select Apply and OK
Restart your computer when prompted
Step 4: Reinstall Drivers:
When your computer comes back on, please click here to download the appropriate drivers for your printer
Select the Download button on the top left
When prompted, allow the download to Run
Follow any onscreen prompts to reinstall your printer
If using a USB Cable, do not plug in the USB Cable until the installer prompts you to
Once the installation is complete, please test printing.
Please respond to this post with the result of your troubleshooting. Should you encounter any further issues, please let me know exactly what step fails and what it is doing (installing driver, loading software, configuring product, etc). I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Officejet Pro 8500 a909g software won't install in widows 8

I have a HP Deskjet Pro 8500 a909g printer. It's worked great on XP and windows 7. On Windows 8 I can get the printer drivers to install, but not any of the HP software. I have done a L4 uninstall, stopped all the TSR non-windows applications, cleaned all temp files/folders, disable the firewall and anti-virus and downloaded the version 14.8.0 Product installation software. When I execute the Product installation software, it completes the "extraction", then simply disappears. The app is still running, because I can't delete the file, but no screen or window comes up.
I have also tried the Install wizard and the HP Print and Scan Doctor, both failed saying they don't support this device after processing through the first 3-4 steps.
Has anyone successfully installed this software on Windows 8? Any help or thoughts would be greatly appreciated.

Hi pepps
I understand you are unable to install the printer on the Win 8.
The downloaded driver goes to the downloads folder, try and run it from there.
In our lab this where it extracted to but yours might be different.
Go to desktop, touch windows key and x key, select file
explorer, downloads folder. Double click it to run the
extracted file. (ojaio6500e709fullwinww140)
Run extracted file separately.
Go to desktop, touch windows key and x key, select file
explorer, c:, users, your computer name, app data, local,
temp 7zs4d1a, (Officejet 6500) open the setup.exe to run
the installation.
Let me know if that works.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Desktop Software won't install

The disc gives a message of 'Initializing' along with a status bar, but the software never opens. Is there any help out there?

Do you have sufficient permissions to install software? If it is a company laptop, this is often locked out.
You can try bypassing the splash screens - don't have the CD autorun (Hold your shift key down when inserting the CD and keep it pressed for about 5-10 sec until the CD drive quiets down), then explore the CD and go to D:\files\exec\bbinstaller and run the Setup.exe from there.
posted by DigitalFrog
WARNING: May contain traces of nuts.

HP DesignJet 120nr software won't install, need upgrade?

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