HP designjet 500 plus network problem

Hello,
I will need your help. I have the HP designjet 500 plus and today i bought the HP JET DIRECT 620N NETWORK CARD.I have installed inside socket,connecting the card with an ethernet cable to the pc.I went to the hp setup on the monitor,selecting yes to cfg network,ip and dhcp,i reboot the plotter and in the monitor is showing it gets the local ip 192.168.1.2 along with the rest info,which is doesnt conflict with other device in the network.The problem is that im trying to search printer through the network connections of my windows xp pro,but doesnt show it on the results.I only see an icon there which doesnt open giving me an error.I also tried to see my plotter from firefox browser with the local ip that got and opened the menu normally,showing this way that network is working.I have tried many times to reboot pc and plotter in case they are stucked but got the same issue.Maybe there is a driver for win xp to see the plotter on local network?I need to have your help as soon as possible because have alot of work to do with the plotter and this issue gets me back.
P.S I need to mention that i have currently a network with 3 pc's on the office which they connect each other without any problem.
Thanks,
Vas

Hi @gmk7 ,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412
I hope this helps!
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

Oversize A2 Paper Size value(string) for HP Designjet 500 Plus 24 (Paper Roll).

Greetings.
I am working at constructor’s bureau. Recently we decided to automate drawing printing from SolidWorks program (it’s a CAD software). I have written a code. SolidWorks API allows to choose for printing such settings as paper tray, scale, color, orientation and paper size. I am having an issue with the last option. Paper size gets set by passing value (string). Here are some of them: http://msdn.microsoft.com/en-us/library/windows/desktop/dd319099(v=vs.85).aspx. I can get the needed value by “Recording macro” and selecting the size I need in SolidWorks
Such paper sizes as A4, ISO A4, Oversize A4 have different numbers. Same goes for A3, A2 and etc. In addition, the values are not universal. They can alter depending on printer.
We have 5 printers for various paper sizes (from A0 to A4) and I set correct value for 4 of them, but I have a trouble with – “HP Designjet 500 Plus 24”. This printer can print both A1 and A2. I managed to make A1 printing work (I just pass value 621 that means “Overize A1”, without changing paper tray), as for A2 the value must be 620 that is "Oversize A2", but it does not work. Only part of the drawing gets printed and it gets placed somewhere in the middle. I guess it just prints according to printer default settings. Maybe the value is not 620? If it is so, can you tell me the real one?
I can try to change default settings to match the A2 printing. However, the printer itself is a network printer. So changing some settings there might get someone in the office angry. So getting the right values is a perfect solution.
I am slowly getting desperate, because all printers work perfectly, except for one. Which makes the code unusable. I can post the code, but it will not help much, because I only need to set one or two values correctly.
One more thing, we are using roll of paper, so maybe I have to also set the paper tray, even if it is still the same as for A1?
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This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here. There are a number of very knowledgable Designjet folks there.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

My hp designjet 500 displays an error 21;10 and is asking me to call hp how can I fix this problem

Please help! My designjet 500 is displaying an error 21:10 how can I fix it?

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Designjet 500 Installation w/HP s5310f Pavilion Problem.

I've attempted to install a Designjet 500 42" Roll model to my new Windows 7 s5310f Computer. Used a firewire to USB adapter cord and plugged into a USB port on the back. Installed (ran) the Windows 7 driver, unzipped and it said 23 files were successfully unzipped. Ran the "Add a Printer" function, chose sharing and default printer status, amd it said the HP Designjet 500 was successfully installed. Will not print. Icon shows is active. When I try to print it either says "Could not start print job", or on a random basis it sends the drawing to the printer, the printer flickers from "Ready" to "Processing" and then back to "Ready". Drawing may or may not be in the queue (random).
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Hi @gmk7 ,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Designjet 500 doesn't print from Windows 7 64 bits

The problem:
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Things I tried:
I tried to connect this laptop directly to the printer through USB.
I tried to print from Autocad and the Windows test page.
I tried the Windows Update drivers and the ones provided in HP's support website.
I tried all the different flavors of the Windows 7 64 bit drivers (w/ HPGL2 card; PS; Plus; 24/42 inches)
I tried to print from a 2nd W7 x64 laptop that I got temporarily just to troubleshoot this issue.
Conclusion:
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This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP DesignJet 500 printer driver not appearing in 10.5.8

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Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
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http://www.macosxhints.com/article.php?story=20031215144430486
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Resetting the printing system in Mac OS X 10.5.x+++
To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
Choose System Preferences from the Apple menu.
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http://support.apple.com/kb/ht1341
Reboot.

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Message was edited by: Bob8642

Different product, try the Reader forum
http://forums.adobe.com/community/adobe_reader_forums

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This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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iMac G4 Mac OS X (10.4.6) DesignJet 500 + HPGL2

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iMac G4 Mac OS X (10.4.6)

Anyway to create custom page size for designjet 500? wasting way too much paper!

just got a hp designjet 500 from jobsite. hooked up to mac. everything prints fine................
EXCEPT
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thanks in advance!

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Be sure to mention your operating system when you post there.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Can't plot from Leopard to an HP Designjet 500, shared by a Winxp machine

Hello, I hope somebody can help me with this issue.
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Thanks
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Hi,
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Greetings
Michael

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i got the message "It's not a win32 valid app" and it's impossible to install.
This question was solved.
View Solution.

Hi,
Do you got the same error for any of the drivers below?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=377948&swItemId=pl_66260_3&swEnvOid=4063
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=377948&swItemId=pl_56198_2&swEnvOid=4063
If the same happens for both of the drivers above try following these steps, the steps for Windows 7 should be the same as listed for Windows Vista in the article:
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00318556&DocLang=en&docLocale=en_US&...
Hope that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Hp Designjet 500 42-inch Roll Printer - Driver for Windows 7

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But unfortunately the driver Hp provide is not working ... the models i'm only getting is the Designjet 500 42 HP-GL/2, but if i install this driver. its just creating an error and not printing ...
Please help ... thanks in advance ...

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Enterprise Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Basis System: 2 possible network problems detected - check tracefile

Hi Experts,
I have installed a a Netweaver 7.01 when i start the server throught MMC
first the dispatcher show the message as unable to reach teh message server
but where as message server is running successfully.
after few seconds it shows the status Stopped
Below is my trace please help me to solve this issue.
Thanks,
Veeru.
trc file: "dev_disp", trc level: 1, release: "700"
sysno      00
sid        NSP
systemid   560 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    95
intno      20050900
make:      multithreaded, ASCII, optimized
pid        3892
Wed Jan 14 05:46:37 2009
kernel runs with dp version 224(ext=109) (@(#) DPLIB-INT-VERSION-224)
length of sys_adm_ext is 360 bytes
SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (00 3892) [dpxxdisp.c   1239]
     shared lib "dw_xml.dll" version 95 successfully loaded
     shared lib "dw_xtc.dll" version 95 successfully loaded
     shared lib "dw_stl.dll" version 95 successfully loaded
     shared lib "dw_gui.dll" version 95 successfully loaded
     shared lib "dw_mdm.dll" version 95 successfully loaded
rdisp/softcancel_sequence : -> 0,5,-1
use internal message server connection to port 3900
Wed Jan 14 05:46:39 2009
WARNING => DpNetCheck: NiHostToAddr(www.doesnotexist0121.qqq.nxst) took 2 seconds
Wed Jan 14 05:46:44 2009
WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 5 seconds
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MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: start server >Veeru_NSP_00                            <
DpShMCreate: sizeof(wp_adm)          6328     (904)
DpShMCreate: sizeof(tm_adm)          3605136     (17936)
DpShMCreate: sizeof(wp_ca_adm)          1200     (60)
DpShMCreate: sizeof(appc_ca_adm)     1200     (60)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528040/528048
DpShMCreate: sizeof(comm_adm)          528048     (1048)
DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
DpShMCreate: sizeof(slock_adm)          0     (96)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)          0     (72)
DpShMCreate: sizeof(vmc_adm)          0     (1280)
DpShMCreate: sizeof(wall_adm)          (22440/34344/56/100)
DpShMCreate: sizeof(gw_adm)     48
DpShMCreate: SHM_DP_ADM_KEY          (addr: 04ED0040, size: 4205552)
DpShMCreate: allocated sys_adm at 04ED0040
DpShMCreate: allocated wp_adm at 04ED1A28
DpShMCreate: allocated tm_adm_list at 04ED32E0
DpShMCreate: allocated tm_adm at 04ED3310
DpShMCreate: allocated wp_ca_adm at 052435A0
DpShMCreate: allocated appc_ca_adm at 05243A50
DpShMCreate: allocated comm_adm at 05243F00
DpShMCreate: system runs without slock table
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 052C4DB0
DpShMCreate: allocated gw_adm at 052C4DF0
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 052C4E20
DpShMCreate: allocated wall_adm at 052C4E28
MBUF state OFF
DpCommInitTable: init table for 500 entries
Wed Jan 14 05:46:50 2009
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 1024 kByte.
Using implementation view
<EsNT> Memory Reset disabled as NT default
ERROR => <EsNT> NTGetBaseAddress failed, no free region [esnti.c      1450]
Error 15 while initializing OS dependent part.
ERROR => DpEmInit: EmInit (1) [dpxxdisp.c   9556]
ERROR => DpMemInit: DpEmInit (-1) [dpxxdisp.c   9485]
DP_FATAL_ERROR => DpSapEnvInit: DpMemInit
DISPATCHER EMERGENCY SHUTDOWN ***
increase tracelevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd=1
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Jan 14 05:47:00 2009
NiISelect: TIMEOUT occured (10000ms)
dump system status
Workprocess Table (long)               Tue Jan 13 21:47:00 2009
========================
No Ty. Pid      Status Cause Start Err Sem CPU    Time Program Cl User         Action                    Table
ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]
0 ?         -1 Free          no      0   0             0
ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]
1 ?         -1 Free          no      0   0             0
ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]
2 ?         -1 Free          no      0   0             0
ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]
3 ?         -1 Free          no      0   0             0
ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]
4 ?         -1 Free          no      0   0             0
ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]
5 ?         -1 Free          no      0   0             0
ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]
6 ?         -1 Free          no      0   0             0
Dispatcher Queue Statistics               Tue Jan 13 21:47:00 2009
===========================
--------++++--
+
Typ
now
high
max
writes
reads
--------++++--
+
NOWP
0
0
2000
0
0
--------++++--
+
DIA
0
0
2000
0
0
--------++++--
+
UPD
0
0
2000
0
0
--------++++--
+
ENQ
0
0
2000
0
0
--------++++--
+
BTC
0
0
2000
0
0
--------++++--
+
SPO
0
0
2000
0
0
--------++++--
+
UP2
0
0
2000
0
0
--------++++--
+
max_rq_id          0
wake_evt_udp_now     0
wake events           total     0, udp     0 ( 0%), shm     0 ( 0%)
since last update     total     0, udp     0 ( 0%), shm     0 ( 0%)
Dump of tm_adm structure:               Tue Jan 13 21:47:00 2009
=========================
Term    uid man user    term   lastop mod wp ta   a/i (modes)
Workprocess Comm. Area Blocks               Tue Jan 13 21:47:00 2009
=============================
Slots: 20, Used: 0, Max: 0
--------++--
+
id
owner
pid
eyecatcher
--------++--
+
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=1
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Jan 14 05:47:05 2009
NiISelect: TIMEOUT occured (5000ms)
DpHalt: shutdown server >Veeru_NSP_00                            < (normal)
DpJ2eeDisableRestart
Switch off Shared memory profiling
ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
ShmProtect( 57, 1 )
ShmProtect(SHM_PROFILE, SHM_PROT_RD
DpWakeUpWps: wake up all wp's
Stop work processes
Terminate gui connections
wait for end of work processes
not attached to the message server
cleanup EM
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
Wed Jan 14 05:47:06 2009
***LOG Q05=> DpHalt, DPStop ( 3892) [dpxxdisp.c   10333]
Good Bye .....

Hi Eric,
Actually in my NSP_DVEBMS00_VEERU thePHYS_MEMSIZE is set to 128
So.....
Do i need to change in the here below file.....:
If yes wht shall i change it to ?
Template for ABAP SID_INSTANCE_HOST
SAPSYSTEMNAME = NSP
SAPGLOBALHOST = Veeru
SAPSYSTEM = 00
INSTANCE_NAME = DVEBMGS00
DIR_EXECUTABLE = C:\SAP\NSP\SYS\exe\run
DIR_CT_RUN = C:\SAP\NSP\SYS\exe\run
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DIR_INSTANCE = C:\SAP\NSP\DVEBMGS00
DIR_INSTALL = C:\SAP\NSP\SYS
DIR_HOME = $(DIR_INSTANCE)\work
DIR_GLOBAL = C:\SAP\NSP\SYS\global
PHYS_MEMSIZE = 128
rdisp/wp_no_dia = 3
rdisp/wp_no_btc = 1
icm/server_port_0 = PROT=HTTP,PORT=80$$
SAP Messaging Service parameters are set in the DEFAULT.PFL
ms/server_port_0 = PROT=HTTP,PORT=81$$
rdisp/wp_no_enq = 1
rdisp/wp_no_vb = 1
rdisp/wp_no_spo = 1
rdisp/enqname = Veeru_NSP_00
rdisp/myname = Veeru_NSP_00
abap/buffersize = 100000
alert/MONI_SEGM_SIZE = 0
enque/table_size = 2000
rspo/local_print/method = 2
rsdb/ntab/entrycount = 5000
rsdb/ntab/ftabsize = 3000
rsdb/ntab/sntabsize = 100
rsdb/ntab/irbdsize = 1000
rsdb/cua/buffersize = 500
rsdb/obj/buffersize = 2048
rsdb/obj/max_objects = 500
rsdb/otr/buffersize_kb = 1000
rsts/ccc/cachesize = 6000000
rtbb/buffer_length = 500
rtbb/max_tables = 50
sap/bufdir_entries = 200
zcsa/installed_languages = ED
zcsa/presentation_buffer_area = 350000
zcsa/calendar_area = 300000
zcsa/table_buffer_area = 3000000
zcsa/db_max_buftab = 500
ztta/roll_area = 1000000
ztta/diag_area = 128000
ztta/dynpro_area = 150000
ztta/cua_area = 250000
rdisp/PG_SHM = 100
rdisp/ROLL_SHM = 100
rdisp/autoabaptime = 0
rdisp/bufrefmode = sendoff,exeoff
rdisp/wp_ca_blk_no = 20
rdisp/appc_ca_blk_no = 20
rdisp/max_wprun_time = 300
icm/min_threads = 5
icm/max_threads = 10
icm/max_conn = 20
icm/host_name_full = localhost
mpi/total_size_MB = 10
auth/new_buffering = 1
sapgui/user_scripting = TRUE
ssf/name = SAPSECULIB
ssf/ssfapi_lib = $(DIR_CT_RUN)\sapsecu.dll
sec/libsapsecu = $(DIR_CT_RUN)\sapsecu.dll
login/create_sso2_ticket = 2
login/accept_sso2_ticket = 1
login/ticket_only_to_host = 1
rsdb/dbid = NSP
dbs/ada/schema = SAPNSP

HP designjet 500 plus network problem

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