Hp designjet 500 printing issue

I have a designjet 500 24 inch printer. I just switched from a hp vector windows 2000 platform to a Dell optiplex 360 windows xp pro version 2002 service pack 3 platform and my printer starts to print the first few lines and then stops. I initially installed the driver from the original CD that came with the printer. I then deleted that driver and went to the HP website and downloaded and installed the most recent driver for XP and I still have the same problem. There is no error message that prints on the printer window, in fact the message that does appear states the it is finished printing, it rolls out the full poster size and then cuts it. The print status window on the PC says that my document failed to print. I need some help.

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Similar Messages

HP DesignJet 500 printer driver not appearing in 10.5.8

Have just purchased a HP DesignJet 500 mono 42" to go with my networked DesignJet 800 42. However, I cannot set up the 500 on any of my network machines as 10.5.8 can't seem to provide the 500 series printer driver even though it is identified as a supported printer plus I've installed the HP Driver Update 1.1.1. Does anyone have any ideas on how I can fix this?

Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
Choose System Preferences from the Apple menu.
Choose Print & Fax from the View menu.
Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."
As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot.

Reader 10.0.1 update - can't print to HP Designjet 500

Just updated to Reader to 10.0.1 (via get reader web page), it prints fine to standard lasers but I get a dialog box when attempting to print to our Designjet 500 (printer is networked through print server). I get the progress bar "Printing" then "the document could not be printed" on accepting that I get "there were no pages selected to print". During print setup the page range selection window is unavailable. This is a major problem in tha I use it every day to print plans.
Message was edited by: Bob8642

Different product, try the Reader forum
http://forums.adobe.com/community/adobe_reader_forums

How to print pdf file to my Designjet 500+HPGL2 (C7769B)

Hi,
We have HP Designjet 500+GL2 plotter in the office, used to print A1 & A3 drawings. Last time someone from HP install HP eprint & share to my computer for me to print PDF files to the plotter. But my CPU brokedown, so now I'm using a new PC. But now I can't print PDF files to our plotter. Even when I install the eprint & share software from you website.
I already check the possibility that I'm not connected to the printer but no because when I print test page, it is working. Please help. Thanks.

Hello lean1025,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Printers - Designjet & Large Format.
The support page for your product may be helpful in the meantime: Product Support & Troubleshooting (Select your model)
I hope this helps!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Designjet 500 doesn't print from Windows 7 64 bits

The problem:
We got our first Windows 7 64 bit laptop and we can't print to our Designjet 500. Windows submits the job to the printer without errors but it doesn't print and the error 61:05 is displayed on the printer's display. The printer is connected to the network infrastructure with HP Jetdirect.
Things I tried:
I tried to connect this laptop directly to the printer through USB.
I tried to print from Autocad and the Windows test page.
I tried the Windows Update drivers and the ones provided in HP's support website.
I tried all the different flavors of the Windows 7 64 bit drivers (w/ HPGL2 card; PS; Plus; 24/42 inches)
I tried to print from a 2nd W7 x64 laptop that I got temporarily just to troubleshoot this issue.
Conclusion:
All 32 bit OS's print as expected. None of the new W7 64 bit systems print. None of the things I tried made a difference, the job is sent to the printer and the error is always the same.
Any ideas to go on from here?

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Hp Designjet 500 42-inch Roll Printer - Driver for Windows 7

Hi does anyone here have any issue on installing a driver for Hp Designjet 500 42-inch Roll Printer in Windows 7 Operating System ... I've recently downloaded a driver from HP website for Windows 7 driver of this particular printer.
But unfortunately the driver Hp provide is not working ... the models i'm only getting is the Designjet 500 42 HP-GL/2, but if i install this driver. its just creating an error and not printing ...
Please help ... thanks in advance ...

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Enterprise Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Firmware upgrade?? Printing Issues?? HP Designjet Z6100ps

I have a Designjet purchase as a demo in 1/2008. The last firmware upgrade that is currently installed is GG-GG_9.0.0.4. I am having printing issues where it prints about 4" of my prints from Apogee Printdrive (which comes from a windows computer) and then wants a restart with the firmware error code. Prints from the MAC are fine and will go straight thru. I have tried multiple firmware upgrades (the latest is GG-GG_11_00_00-2_mvl40-x86-opt_B.dmg) and it is all invalid. After a week of trial and error and trying different upgrades from different computers I am at my whits end. We print to the this printer presslayouts to look at before plating for press. Printing Banners from the MAC is no problem. Anyone have any suggestions. And of course, warranty and service is nill.

I am linking you to the the Designjet forums below. Please just repost your question their it will have better chance of getting answered.
Designjet forum

Oversize A2 Paper Size value(string) for HP Designjet 500 Plus 24 (Paper Roll).

Greetings.
I am working at constructor’s bureau. Recently we decided to automate drawing printing from SolidWorks program (it’s a CAD software). I have written a code. SolidWorks API allows to choose for printing such settings as paper tray, scale, color, orientation and paper size. I am having an issue with the last option. Paper size gets set by passing value (string). Here are some of them: http://msdn.microsoft.com/en-us/library/windows/desktop/dd319099(v=vs.85).aspx. I can get the needed value by “Recording macro” and selecting the size I need in SolidWorks
Such paper sizes as A4, ISO A4, Oversize A4 have different numbers. Same goes for A3, A2 and etc. In addition, the values are not universal. They can alter depending on printer.
We have 5 printers for various paper sizes (from A0 to A4) and I set correct value for 4 of them, but I have a trouble with – “HP Designjet 500 Plus 24”. This printer can print both A1 and A2. I managed to make A1 printing work (I just pass value 621 that means “Overize A1”, without changing paper tray), as for A2 the value must be 620 that is "Oversize A2", but it does not work. Only part of the drawing gets printed and it gets placed somewhere in the middle. I guess it just prints according to printer default settings. Maybe the value is not 620? If it is so, can you tell me the real one?
I can try to change default settings to match the A2 printing. However, the printer itself is a network printer. So changing some settings there might get someone in the office angry. So getting the right values is a perfect solution.
I am slowly getting desperate, because all printers work perfectly, except for one. Which makes the code unusable. I can post the code, but it will not help much, because I only need to set one or two values correctly.
One more thing, we are using roll of paper, so maybe I have to also set the paper tray, even if it is still the same as for A1?
Thank you in advance.

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here. There are a number of very knowledgable Designjet folks there.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Custom page sizes with HP DesignJet 500

I work with Vectorworks 2008 ps2, and when I tried to plot to a HP Designjet 500, I can't use the Custom page sizes I've created, I have already deleted the plotter and reinstalled it with the Print and Fax preferences, but it didn't help, so please if anyone knows how to solve this matter let me know.

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can't plot from Leopard to an HP Designjet 500, shared by a Winxp machine

Hello, I hope somebody can help me with this issue.
I have a plotter, an HP Designjet 500, plugged into a winxp machine(via usb), and a new iMac 20" alu. They're in the same smb network: the imac can print to the inkjet printers (HP) plugged into the same winxp pc, but not to the plotter. The imac can see it via smb: it appears in the "Add printer/fax" dialog, under the correct windows/smb workgroup(it appears as "HPDesi"...). But it seems that there isn't the right driver for it; in the list, there are several drivers by gutenprint, but no one of them is exactly for the designjet 500 (there's a 500ps version, but it doesn't work, obviously). Then, I've tried to install the driver provided with the included CD, but the driver didn't appear in the list; so I've downloaded the driver from the HP site, but again no driver in the list.
So, I've tried the driver for the 800 version. The best I got was the plotter saying "processing", but nothing seemed to be working... Maybe now plugging the plotter into the imac I could print, with that driver installed, but the plotter is placed in another room...
Simply, at the moment, I can't print form leopard to this plotter.
Does anybody can help me?
Thanks
Luca Sangemi

Hi,
you should try the hp printer driver version 4.1 for DesignJet 500, it works with leopard: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=de&cc=de &prodNameId=20988&prodTypeId=18972&prodSeriesId=25301&swLang=18&taskId=8418&swEn vOID=219
My DesignJet 500 ps is connected via ethernet and it is printiting with this driver.
Greetings
Michael

HP Designjet 500 Installation w/HP s5310f Pavilion Problem.

I've attempted to install a Designjet 500 42" Roll model to my new Windows 7 s5310f Computer. Used a firewire to USB adapter cord and plugged into a USB port on the back. Installed (ran) the Windows 7 driver, unzipped and it said 23 files were successfully unzipped. Ran the "Add a Printer" function, chose sharing and default printer status, amd it said the HP Designjet 500 was successfully installed. Will not print. Icon shows is active. When I try to print it either says "Could not start print job", or on a random basis it sends the drawing to the printer, the printer flickers from "Ready" to "Processing" and then back to "Ready". Drawing may or may not be in the queue (random).
Any ideas please? I've tried different ports from LPT1, LPT2, LPT3, and USB 0001.

Hi @gmk7 ,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP designjet 500 plus network problem

Hello,
I will need your help. I have the HP designjet 500 plus and today i bought the HP JET DIRECT 620N NETWORK CARD.I have installed inside socket,connecting the card with an ethernet cable to the pc.I went to the hp setup on the monitor,selecting yes to cfg network,ip and dhcp,i reboot the plotter and in the monitor is showing it gets the local ip 192.168.1.2 along with the rest info,which is doesnt conflict with other device in the network.The problem is that im trying to search printer through the network connections of my windows xp pro,but doesnt show it on the results.I only see an icon there which doesnt open giving me an error.I also tried to see my plotter from firefox browser with the local ip that got and opened the menu normally,showing this way that network is working.I have tried many times to reboot pc and plotter in case they are stucked but got the same issue.Maybe there is a driver for win xp to see the plotter on local network?I need to have your help as soon as possible because have alot of work to do with the plotter and this issue gets me back.
P.S I need to mention that i have currently a network with 3 pc's on the office which they connect each other without any problem.
Thanks,
Vas

Hi @gmk7 ,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Designjet 500

Designjet 500 only prints A4 although loaded with 24" roll. I'm on Mac 10.6 and 10.7. It used to work fine, but I think this started since I installed a new A4 Canaon laser printer and driver. Will work OK from PC without Canon printer driver. I tried to install HP driver again on Mac, but download crashes when I try to load driver. I mainly print A1 oversize. If I select A1, A2, A3 it prints to size selected but only A4 size on 24" roll. I can print A4 fine with image scaled to fit, but no other sizes - they all print a section of total image at A4. Help!!!!

Hi @dgsoham,
Welcome to the HP Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since the HP Designjet 500 is a commercial product. You can do this at HP Enterprise Business Community.
I hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Can't get HP DesignJet 500 connected

We are trying to get a Mac with Snow Leopard OS connected to our DesignJet 500. The DJ500 is connected via a Linksys printer server to our Window Server 2003. I've tried a bunch of work arounds, but it either won't connect, has on hold authentication error, or says connected but won't print. I would love any and help or suggestions. I'm super frustrated at this point!
Thanks!
Whitney

Sometimes, the Reset Printing System command will get things going when nothing else will. If you haven't tried this, it' worth a shot.
Open Print & Fax
Right-click in the printers area on the left
Select +Reset Printing System+
You'll have to setup your printers again and give it another try. If you can get printing going, your all-in-one will only print from the USB port location on the AirPort Extreme. Fax, copy, scan, maintenance, etc are not supported, so you'll need to connect directly to your computer for those services.
I checked to see if the printer was on the compatibility list published by the iFelix site and could not find it. But neither could I find it on the incompatibility list, so there's not much to go on here.

HP DesignJet 500 and OS 10.4.6

A few weeks ago, I upgraded from Mac OS 10.3 to OS 10.4.6 on an iMac G4. Ever since my upgrade, I have not been able to print custom sizes to my HP DesignJet 500+HPGL2. (FWIW, the printer is connectd with a USB cable, and the size I’m trying to print is 42” wide by 120” long.)
I downloaded and installed the latest driver for OS X/DesignJet 500 from the HP site, but still nothing. At best, the printer just spits out the paper and cuts it off without making a single mark on it. At worst, the printer just ignores me.
When I try to run the configuration utility (opening the print queue and clicking on “Utility”), the system prompts me to select a printer. BUT, the only option it gives me is the other printer connected to my Mac (a DeskJet 1220C).
I’ve tried RIP programs (which did nothing) and selecting “Rasterize Print Output” (which spit out a full 120” of paper without a single mark). I’ve tried printing to Preview to avoid wasting paper, and it shows that the paper is completely blank.
I can’t be the only person out there with this problem. Can anybody offer any suggestions? And if I can’t find an answer, does anybody know if it’s possible to downgrade from 10.4.6 back to 10.3?
Thanks,
Ben
iMac G4 Mac OS X (10.4.6) DesignJet 500 + HPGL2

I posted this message last week and figured I'd come back and post what I found over the weekend. I eventually ended up downgrading from 10.4.6 to 10.3.2 again... and losing about 2 weeks of e-mail in the process (even though I double-checked the location of the messages before downgrading). Unfortunately, the downgrade didn't fix the problem.
By happy accident, I changed the size of my test doc from 42-in x 120-in to 18-in x 24-in. (Actually, I got tired of wasting 10 feet of blank paper every time I screwed up and printed with the wrong settings.) Eureka! It printed fine. It seems that even though the DesignJet 500 is supposed to print docs up to 150 inches long, there is an artificial limit of 109 inches on a Macintosh. It turns out that we've only used the printer for 9-foot jobs (108 inches) so far, but I didn't realize that because I'm not the primary user of this machine.
Anyway, I've seen several discussion threads about problems between Tiger and the DesignJet 500/800, so I figured I'd post my findings here. Maybe this will save some other poor schmuck from spending a weekend in the office while his friends are at a pool party. At least I'm off the hook now. :o)
iMac G4 Mac OS X (10.4.6)

Hp designjet 500 printing issue

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